9310e3bf-0533-4953-874d-6a0ae8e4e7e2

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Highly experienced professional customer service with five years of experience in the banking industry further reinforced with experience in managing medium enterprise as operational manager in food and beverage industry. Excellent in managing workload meeting timeline requirement for individual and team objectives.

Employment history

Nov. 2019 – Present
Rozanneton, New Jersey
Banking consultant, Hettinger-Lang

Assist customers’ banking need and provide the best solution for the customers. 
Manages customers’ expectation in regards to on-going service to provide the best outcome for customers.
Provides and assists new staff with on-the-job training. 

Jul. 2015 – May. 2016
Grantberg, Maine
Operation Manager, Farrell and Sons

  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
  • Prepare budgets for approval, including those for funding or implementation of programs.
  • Serve as liaisons between organizations, shareholders, and outside organizations.
  • Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
  • Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.
  • Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

Jun. 2013 – Jul. 2013
Howeview, Alaska
Senior Personal Banker, Christiansen-Rau

  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.

Education

Aug. 2012
Bachelor of Economics: Financial Econometrics

  • West Crooks – Aileenborough, Arkansas

Feb. 2012
Bachelor of Commerce: Finance and Accounting

  • Western Kunde Academy – North Terrellfurt, Utah

Skills

Sales and Customer Service
Expert

Project Management and Timeline Management
Expert

Managing staff and Team Objectives
Expert

Accounting
Experienced

MS Office
Experienced

banking consultant

  • PROBLEM SOLVING
  • DIGITAL ENGAGEMENT
  • WORKING TO A SALES TARGET

banking consultant

  • greet customers and answer their banking questions
  • advise them on their financial accounts
  • make recommendations regarding bank services 
  • To provide General and Tailored advice to Tier 2 Banking products like Savings, Transactional accounts, Basic Insurances, and Credit Cards