38701e90-4700-4e22-9a76-8bf9c97abd42

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Qualified and experienced Background Investigator, currently holding a valid Top Secret Security Clearance, working to complete background checks for government security clearance applications. Possesses an excellent attention to detail, and knowledge of how to access records to obtain information. Willing and readily available to learn new programs, and accept challenging programs, databases, and complicated procedures. Easily and quickly adapts to change in a stressful environment.

Employment history

Background Investigator, Metz-Lakin. Michelbury, Mississippi
Jul. 2019 – Present
  • Complete full background investigations and re-investigations as a subcontractor for military and government branches.
  • Keep complete records of assigned cases, as well as properly manage and store all protected personal information.
  • Excellent oral and written communication skills, proven by conducting thorough and comprehensive interviews and reports.
  • Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.
  • Compile findings and submit thorough individualized written reports to the investigating agency, along with any supporting documents as exhibits.
  • Proficient with multiple software platforms and modern computer technology.
  • Check criminal backgrounds via court records, verify work history, and credit information using a variety of investigative tools to identify case issues and evidence needed based on analysis of charges, complaints, or allegations of law violations.

Hostess, Moen Group. Angeleview, Hawaii
May. 2013 – Jul. 2013
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Take dining reservations.
  • Maintained high standards of cleanliness and sanitation.
  • Managed customer flow and backed up lines to reduce wait time.
  • Developed knowledge about products and sales items to answer customers’ questions.

Outside Lawn and Garden Customer Service, Ward-Shields. Salvadorchester, Wyoming
Jun. 2012 – Jul. 2012
  • Politely assisted customers in person and via telephone.
  • Asked appropriate open-ended questions to discover prospects’ needs and requirements. 
  • Described product to customers and accurately explained details and care of merchandise. 
  • Built long-term customer relationships and advised customers on purchases and promotions.

Corrections Officer Trainee, Hilll Inc. Marksmouth, Florida
Mar. 2012 – Apr. 2012
  • Went through rigorous testing and planning for training, while maintaining high marks and assisting classmates with their studies.
  • Training to become Correctional Officer at Brevard County Jail. 
  • Completed many obstacle courses well within the time limit provided. 
  • Collaborated with many classmates on projects and demonstrations.

Cashier Customer Service, Lesch, Green and Zieme. East Crystle, Washington
Nov. 2008 – Jan. 2009
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Greeted customers in a timely fashion, while quickly determining their needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by responding to all customers in a friendly manner.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out excess stock.

Team Leader, Greenfelder-Hickle. Coreyhaven, Pennsylvania
Apr. 2008 – May. 2008
  • Trained 7 new sales associates as a Team Leader while establishing an open and professional relationship with team members which helped resolve issues and conflicts quickly.
  • Assessed workloads to meet needs of each store to quickly and efficiently reset each item.
  • Responded to all customer inquiries thoroughly and professionally.
  • Used time efficiently when not serving customers, including resetting displays and aisles of fishing lures, fishing poles, tackle boxes, fishing bait, and various other items in major grocery stores.

Volunteer Activities

Education

Smith Academy, Lake Jesusamouth, South Carolina
Bachelor of Science, Criminal Justice with focus in Homeland Security

Skills

Use of Modern Computer Technology

Employment and Legal Record Checks

Report Writing

Oral and Written Skills

background investigator

  • Complete full background investigations and re-investigations as a subcontractor for military and government branches.
  • Keep complete records of assigned cases, as well as properly manage and store all protected personal information.
  • Excellent oral and written communication skills, proven by conducting thorough and comprehensive interviews and reports.
  • Compile findings and submit thorough individualized written reports to the investigating agency, along with any supporting documents as exhibits.
  • Proficient with multiple software platforms and modern computer technology.
  • Check criminal backgrounds via court records, verify work history, and credit information using a variety of investigative tools to identify case issues and evidence needed based on analysis of charges, complaints, or allegations of law violations.