3d200395-171a-4f1b-a6a7-6dff5fb87715

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

  • I have been working in sales and marketing since past 2 years and i am good at communication. 
  • Inbound sales and managing data along with handling customer queries has been my fortey.
  • Good at managing data and data entry along with solving problems of the customers.
  • Project management and arranging appointments with customers.
  • Building relationship with customers and elaborating product knowledge to them.

Employment history

Sales officer, Ortiz, Hirthe and Monahan. Roseanneville, Hawaii
Dec. 2018 – Present
  • Sales officer CASA.
  • Building relationship with customers.
  • Handling customer queries.
  • Selling and building product knowledge among customers.
  • Marketing.
  • Customer service.

Back Office Executive, Bode, McDermott and Kunde. Eliasport, Tennessee
Oct. 2018 – Nov. 2018
  • Back office executive.
  • Handling queries of customers about products.
  • Providing product knowledge to customers.
  • Data management.
  • Billing of the products sold to customers.
  • Data entry operator.
  • Arranged appointments with different parties.
  • Managed whole selling procedure.

Education

Walsh Institute, North Holliefurt, Hawaii
Associate of Arts, Arts, Sep. 2017

North Colorado Institute, North Lisabury, Connecticut
Associate of Science, Science, Jan. 2014

Little Academy, Port Belvaland, Wisconsin
High School Diploma, Science, Mar. 2012

Skills

Marketing

Data Entry Operator

Project management

back office executive

  • Read source documents and enter data in specific data fields onto web server for subsequent entry, using keyboards or scanners.

back office executive

  • Back office executive.
  • Handling queries of customers about products.
  • Providing product knowledge to customers.
  • Billing of the products sold to customers.
  • Data entry operator.
  • Arranged appointments with different parties.
  • Managed whole selling procedure.

back office executive

  •  Handling Accounts Payable (AP) & Accounts Receivable (AR) processes for US-based Retail Broker and Property Developers. 
  • Preparing and maintaining the PMS (Project Management Sheets) & MIS Reports.
  • Handling US Customers & Client’s requirements via emails & Conference video Calling.
  • Daily meetings with Clients regarding the Projects. 
  • Co-ordinate & provide support to other departments. 

back office executive

  • Undertaking the tasks of receiving calls, take messages & routing correspondence
  • Acting as admin point of contact both internally and externally
  • Prepare daily work report
  • Handling Couriers
  • Develop & carry out an efficient documentation and filing system.
  • Monitor office supplies and place order as an when required. 

back office executive

  • Correspondence with HO with mail and over phone 
  • Assisted in preparing the Petty cash and Account statement 
  •  Handled documentation of PF & ESIC 
  • Keeping and maintaining records of employees 

back office executive

  •  Assist and support administrative staff in their day to day operations. 
  •  Conduct marketing research, document, and report to the marketing department. 
  •  Support sales staff in handling and documenting customer accounts. 
  •  Assist front office staff in maintaining the office premises clean and neat. 
  •  Assist front office in preparing, scheduling and organizing meetings, events, and appointments. 

back office executive

  • Responsible for all aspects of the day to running of the filling, copying, report writing and invoicing jobs.
  • Responsible to handle the telephone inquiries.
  • Make Daily work plan of seniors with proper timing.
  • Provide general information to the customers.
  • Manage the documents in proper way.
  • Handle all the other responsibilities related to the job.

back office executive

  • Picture modification using Photoshop
  • Editing pdf file using pdf editor . 
  • making Price quotation file . 
  •  Flexible  to create any format & Database using MS-Excel ,   MS-Word, Ms-Access. 

back office executive

  • Database file creation to maintain all records of Company export items. 
  • Maintain & create MIS file of all orders .  
  • Follow up with customer by mail for customer order related any issue.
  • Making Proforma Invoice, Commercial Invoice and shipping documents etc. 
  • Work as a team leader 
  • Trained new  employee 
  • Documentation using MS-Excel ,  MS- Word , Ms-power point etc. 

back office executive

  • Handled Customer representative team which is including of 15 team members.
  •  Responsible for Data Maintenance Reports .
  • Responsible for Leads Generation Reports of CSR Teams given by  Team Leader.
  • Responsible for effectively convey to customers during verifications of all leads of customers and also done work of Team Leader

back office executive

  •  Answered and managed incoming and outgoing calls while recording accurate
  • Assists in the training and supervision of student workers
  • Performs diversified clerical duties which may include but are not limited to
  • Assisting in the implementation of administrative procedures to help achieve organizational goals
  • Assists Chairperson with all budget-related tasks, including placing orders from general departmental budget, transferring funds, and maintaining accurate records using Banner

back office executive

  •  Responsible for handling the front office work and attending to customer quires. 
  • The individual also generates sales enquirers and supports service functions then follow up calls for after sales service 
  •  maintain an effective tracking system to record all feedbacks and complaints from customers in the system in a prescribed OEM format 
  •  software or format used for sales and marketing presentations, reporting and surveys like MS PowerPoint, MIS and FDBMS
  • maintain sales stock report daily basis , monthly sales report using MIS . 

back office executive

  • Answer and assist FOH-CSR calls regarding customer’s transfer status and service order request
  • Handling a transfer objection and rejection
  • Organizing a service order for a customer
  • Setting-up an appointment with the distributor for immediate re-connection after hours 
  • Making an outbound call to the customer to advise them about the status of their transfer request 
  • Responding to other retailer’ email
  • Sending emails to other retailers to ask approval for winning back the site 

back office executive

  • Handling insurance claims of critical overseas clients 
  •  Review and approval of claims by reviewing documents like bank statements, Federal tax returns, birth certificates, and marriage certificates 
  • To ensure authenticity of dependent’s claims by establishing family relationship 
  • Timely responding to client and solve their problems 

back office executive

  • Change in registered office address
  • Change in Name of Trading Member
  • Giving approval for MTF approval & withdrawal facility
  • Change in director 
  • Making the entry in database
  • Checking the annual return and half yearly accounts of members.

back office executive

  • Checking web-mail inquiries & coordinating with front office for answering the inquiries.
  • Updating database of inquiries coming through mail, call or walk-in.
  • Analysis of all Inquiry Data Base & making marketing plans.
  • Preparing class schedules with Center Manager and conveying the details to student.
  • Maintaining data of yearly college & school exams to plan marketing activities.
  • Assisting in making of study material and editing the same.
  • Printing Class handouts & class books, issuing students the same & maintaining records.

back office executive

  • Settlements
  • Clearances
  • Record maintenance 
  • Regulatory compliance 

back office executive

  • Attende landline phone
  • Update client data in excel
  • update courier register
  • takecare of d msg and mails

senior back office executive

  • Responsible for monthly financial reports.
  • Analysis of operating expenses and revenue.
  • Establish company yearly budget, quarterly forecasting.
  • Control company expenditure and financial status.
  • Conduct audit schemes.
  • Responsible for reports on taxes, banking and labors.
  • Assist in Sales strategies.

back office executive

  • Export bill lodging into bank
  • Handling day to day activities
  • Making invoice for the material
  • Maintaining petty cash
  • Making payments of bills
  • Collection of payments

back office executive

  • Research, Plan tour itineraries, applying knowledge of travel routes and destination sites.
  • Book Air tickets and process visas and Maintain all the records of back office administration.
  • Reconciliation and accounting entries. 
  • Handling Billing & Charges for Pan India couriers. 

back office executive

  •  Managed clerical needs of company employees, including copying, faxing and file management.
  •  Responded to telephone inquiries from clients, vendors and thepublic.
  • Monitoring outward cheque clearing transaction of various mandates and customers. 
  • Managing data entry and manual processing of cheque (sql server &vpn server) 

back office executive

  • Preparing Export Documents, Letters etc.
  • Operating Computer and Internet, receiving and replying emails.
  • Administrative support for all data entry on daily basis with MS Excel.
  • Created professional memoranda, letters and marketing copy. 

back office executive

  •  Opened and properly distributed incoming mail to promote quicker response to client inquiries. 
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation 
  • Any Other Jobs assigned by the Department Head 
  •  Met incoming customers with professional approach and provided friendly, knowledge able assistance.

back office executive

  • Handling Inquiry through phone/email
  • Preparing MIS and Data
  • Handling the most complex customer enquiries.
  • Issue invoices to customers based on services rendered.
  • Analyze vendor bill according with terms and condition for approval and payments.

back office executive

  • Reconciliation of Drawee Bank funding for UCC-ADHOC product and follow up with drawee banks. 
  • Implementation and supervision of various process of reconciliation of Partner Bank funding and UCC-ADHOC funding. The UCC-ADHOC liquidation and corr bank withdrawal process automated to a great extent thereby reducing error margin and time consumed. 
  • Advising the branches for issuing pay order on their instruction & monitoring daily basis. 
  • Resolving queries raised by Client Link Department for the operations team. 
  • Assisting in Authorisation of Instruments / deposit level data entry. 
  • Daily processing and monitoring of Deposits activities (for all Indian branches) 
  • Responsible for clearing operations, Cash Management Services, Depository Operations and Customer Service. 

back office executive / admin assistant

  • Prepares correspondence, memorandums, and assists/performs clerical duties for the Classification Department
  • Inputs data into the CDC data base system and retrieves and prints requested information
  • Receives, date stamps and sorts mail for the Classification Department
  • Provides clerical assistance and support with Special Projects assigned to the Classification Department
  • Answers telephone calls professionally and provides customer service to include assisting inmate families
  • Promptly forwards or takes information for telephone inquiries to be completed by other Classification Staff
  • Provides any requested clerical duties as assigned by the Immediate Supervisor

back office executive

  •  Planning, analyses & execution of the project. 
  •  Preparing & maintaining a document of the project plan. 
  •  Identification of key area problem 
  •  Timely escalation of an issue if any to team leader & project manager. 
  •  Productivity & process improvement. 
  •  Capturing data from scan application. 
  •  Have trained other associates on a process-related procedure 

back office executive

  •  Preparing Tax Invoice, sales challan & order form
  •  Mailing Orders, Maintaining Stock & monitoring sales
  •  Maintained day to day cash inflows and outflows
  •  Managed billing and payments to vendors