d5546241-7498-4320-9392-5af1513e9721

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue.  Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.  

Employment history

Auto Mechanic, Douglas LLC. East Bob, Pennsylvania
Nov. 2017 – Present
repaired the cars from fixing tires to restoring a whole car or truck
  • Follow supervisors’ instructions as to which parts to restore or replace and how much time the job should take.
  • Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
  • Remove damaged sections of vehicles using metal-cutting guns, air grinders and wrenches, and install replacement parts using wrenches or welding equipment.
  • Chain or clamp frames and sections to alignment machines that use hydraulic pressure to align damaged components.
  • Adjust or align headlights, wheels, and brake systems.
  • Read specifications or confer with customers to determine the desired custom modifications for altering the appearance of vehicles.

Tire Tech, Wilderman and Sons. West Apoloniahaven, Delaware
Aug. 2015 – Mar. 2016
  • Test equipment, using test devices attached to generator, voltage regulator, or other electrical parts, such as generators or spark plugs.
  • Read dials and meters to determine amperage, voltage, electrical output and input at specific operating temperature to analyze parts performance.
  • Analyze test results in relation to design or rated specifications and test objectives, and modify or adjust equipment to meet specifications.
  • Inspect, repair, and maintain automotive and mechanical equipment and machinery such as pumps and compressors.

Customer Service Associate, Walsh, Nicolas and Pollich. North Travismouth, Montana
Sep. 2010 – Feb. 2012
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Service Writer, Effertz, Bechtelar and Kemmer. East Jaime, Massachusetts
Jul. 2004 – Jul. 2006
Repair order write ups customer interaction in order to know needs as far as repairs are concerned.

Auto Mechanic, Bernier-Yundt. North Arden, Nevada
Dec. 1999 – Mar. 2002
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

Western Muller Academy, Denverborough, West Virginia
High School Diploma, Business and Horticulture, Aug. 1980

Skills

management

A green thumb

management

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Jose is a hands on, energetic and competent individual who loves cars and enjoys fixing mechanical things. He comes to you with a strong background in diagnosing faults correctly, explaining mechanical issues to clients, and performing physically challenging tasks for extended periods of time. On a personal level, he is someone who will always provide a professional customer focused service to clients. Furthermore, he is a humble person who fully understands his own professional limitations and is not afraid to seek appropriate assistance when required. Right now, he would like to work for a garage that is looking to take on talented mechanics.

Employment history

Auto Mechanic, Klein Group. New Jacob, Idaho
Dec. 2018 – May. 2019
Responsible for inspecting a customer’s vehicle to locate and determine the extent of any necessary overhaul or repair work that has to be done.

Duties:

  •  Testing out motor vehicles so as to see if they are roadworthy and find any faults.
  •  Explaining in simple terms to car owners what’s wrong with their vehicles, how much it will cost to repair and how long it will take to fix any faults.
  •  Asking vehicle owners questions about the problems they are experiencing.
  • Going through a checklist to ensure that all key mechanical work has been done.
  • Completing all administrative documentation relating to any work carried out.
  • Sourcing the cheapest suppliers of quality vehicle parts for a particular vehicle.
  •  Test driving cars after they have been repaired to ensure they are safe to drive.
  •  Doing everything possible to maximise a vehicle’s availability for its owner.
  •  Accurately estimating the time, cost and materials needed for any repair work.

Fleet/ Vehicle Maintenance Supervisor, Reichert, Gibson and Cassin. South Joseview, New Mexico
Feb. 2018 – Apr. 2018
  • Direct staff in daily activities of fleet management operations.
  • Examine cost effectiveness, equipment and worker performance, and adherence to regulations.
  • Supervise parts procurement for repairs and warranty recovery, as well as confirming repair schedules with vendors.
  • Review order and production schedules to prioritize duties
  • Assign, supervise and participate in major and minor mechanical repairs on vehicles and other light motorized equipment; diagnose engine maintenance problems.
  • Diagnose, supervise and participate in skilled and semi-skilled repairs of mechanical defects in automobiles.
  • Determine priority of work orders and their assignment to personnel; plan, organize and schedule work flow of employees as assigned; advise and assist assigned personnel; assure timely completion of work.
  • Maintain records and reports as necessary.
  • Conduct in-service training programs for employees with equipment suppliers for
new techniques in mechanical repairs.
  • Assist in the selection of new employees; train, supervise and evaluate employees. 
  • Maintain adequate inventory of parts, equipment and supplies used in repairing and servicing motorized vehicles.
  • Monitor tools, tool room equipment, maintenance and safety practices.

Education

Western Marquardt, Lyndashire, Pennsylvania
Certified Automotive Technician, Auto Mechanic, Jan. 2014

Skills

Ability to work under pressure

Adaptability

Detail Oriented

Leadership

auto mechanic

  • Performed services.
  • regular repairs.
  • maintain brake systems.
  • Training in Cummins Diesel engine repair and maintenance 

auto mechanic

  • Keep a professional appearance. 
  • Check and repair air conditioning, computer and electronic systems.
  • Maintain and manage tools, equipment and machinery in good condition.
  • Ensure total customer satisfaction through excellent automotive mechanic services.

auto mechanic

  • Engine Over Hauling
  • Under Chassis Repair
  • Engine Trouble Shooting
  • Minor Repair of Automating Transmission

auto mechanic

  • Perform automotive mechanic duties to repair and maintain vehicles in good condition.
  • Detect and note down defects in automotive systems.
  • Repair and check the performance of automotive vehicles.
  • Communicate defects to vehicle owners with costs of repairs.
  • Repair exhaust, brakes, hydraulic, electrical suspension and fuel ignition of automotive vehicles.
  • Check and repair electrical suspensions and wheel alignments of automotive vehicles.
  • Perform oil changes, tire rotations, and belt changes of automotive vehicles.

auto mechanic/supervisor/truck driver

  • Supervising staff of about 120 workers in landfill and truck routes operations.
  • Maintenance of vehicle and equipment supervisor.
  • Repairing and replacing tires, Hydraulic hose, Brakes,transmissions, clutches, Bulbs, Headlights, Windows and doors, miner electronic work, and full tune ups.
  • Drive operate all Garbage trucks,Grabber truck,Crane truck, skiff truck, water tanker, Tractors, Bobcat, and Dump trucks.
  • Drive routes picking up and disposing of garbage.
  • Doing Monthly reports and inventory.

auto mechanic

  • Work on family/friends cars for 6 years 
  • I have done brake jobs on numerous vehicles 
  • Replaced transmissions
  • Replaced engines 
  • Changed Rotors 
  • Water pumps 
  • Worked in multi conditions indoor and outdoor 

auto mechanic

  • Conduct repairs to vehicles according to customer specifications
  • Advertise and/or sell items or services to customers
  • Present estimates to customers including: strategy for repair to customers including explanation of problems, procedure steps
  • Perform repairs thoroughly and accurately, taking into account original repair strategy and customer specifications

auto mechanic

  • Examine cars based on customer requests and/or concerns
  • Perform basic maintenance including rotating tires, checking fluid levels, and changing oil
  • Repair or replace worn parts and systems such as spark plugs, wheel bearings, brake pads, fuel systems, and sensors
  • Test systems and individual parts to ensure proper working order and/or to evaluate degree of damage
  • Follow checklists to ensure thorough examination of all parts and systems
  • Identify mechanical and electrical problems with both computerized diagnostic equipment and the naked eye
  • Determine appropriate repair measures based on research, peer-to-peer examination, and past experience

auto mechanic

  • Test components in automobiles to ensure proper operation.
  • Install, adjust, or repair automatic lift mechanisms used to raise and lower automobile windows.
  • Repair or replace clutch systems.
  • Repair or replace automobile coil or leaf springs 

auto mechanic

  • Use diagnostic equipment to evaluate mechanical problems in vehicles.
  • Perform minor mechanical repairs.
  • Help lead mechanic complete major repairs. 
  • Do welding and minor body work.
  • Service vehicles according to established preventive maintenance schedule. Rotate and balance tires; change oil and filters; lubricate vehicle parts; inspect and replace hoses, belts, mirrors, lamps; and maintain all fluid levels.
  • Maintain accurate, updated records of preventive maintenance. 
  • Inspect vehicles and evaluate condition of systems, equipment, accessories, and lights; service as needed. 

auto mechanic

  • Virginia State Safety Inspector Certificate.
  • General maintenance- oil changes, water pumps, Brakes, Timing Belts, Tire Changes, Exhaust, Mig Welding, Wheel Bearings, ball joints, and 4 wheel alignments. among other automotive work. 
  •  Doing everything possible to maximise a vehicle’s availability for its owner.
  •  Accurately estimating the time, cost and materials needed for any repair work.

auto mechanic

  •  Testing out motor vehicles so as to see if they are roadworthy and find any faults.
  •  Explaining in simple terms to car owners what’s wrong with their vehicles, how much it will cost to repair and how long it will take to fix any faults.
  •  Asking vehicle owners questions about the problems they are experiencing.
  • Going through a checklist to ensure that all key mechanical work has been done.
  • Completing all administrative documentation relating to any work carried out.
  • Sourcing the cheapest suppliers of quality vehicle parts for a particular vehicle.
  •  Test driving cars after they have been repaired to ensure they are safe to drive.

auto mechanic

  • Follow supervisors’ instructions as to which parts to restore or replace and how much time the job should take.
  • Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
  • Position dolly blocks against surfaces of dented areas and beat opposite surfaces to remove dents, using hammers.
  • Adjust or align headlights, wheels, and brake systems.
  • Read specifications or confer with customers to determine the desired custom modifications for altering the appearance of vehicles.
  • Clean work areas, using air hoses, to remove damaged material and discarded fiberglass strips used in repair procedures.
  • Apply heat to plastic panels, using hot-air welding guns or immersion in hot water, and press the softened panels back into shape by hand.