associate Archives

Under DDU/GKY project Soft skill/ IT skill training provided in rural areas to those students who wants to do job in private sector.
Prepared and maintained dossiers.
Co-ordinate with placement manager for students placement.
Personality development training also provided.

Monitoring of various types of orders which is received in the dedicated inbox.
End to End understanding of E-Commerce fulfillment process.
Extracting data from the tool (AS400) and databases to analyze if there is any sort of error or discrepancy in the order placed.
Preparing and documenting the reports, dashboards and attending weekly calls with the clients and updating the same in the delivery platform.

Currently working in google drive as a senior associate with 13 months of experience in the same workflow.
Aiming for trainer position in the same company.
learnt few product areas(Highlights,Classroom,Mapspro) other than drive and started working on it.
Expert in training and managing newbies

Worked closely with a huge e-commerce Eco space and responsible for variety of SEO tasks including keyword research, site optimization, brand management and competitive analysis.
Customize dashboard creation and generating organizational reports.
Performed varieties of back link building and make sure to maintain the tracker using google sheets.
Involved in project proposals and handle calls with clients for the first level approach.
Creating report and analyse the problem areas with suitable suggestions and recommendations.
Accountable for order and inventory management process which automates and streamlines order processing and constantly updating inventory information, database, billings and order processing records.
Tracking metrics across various fulfillment types in MS Excel.

New clients/Counter-parties set up.
New Standard Settlement Instructions set up.
Updating / De-activating clients and their settlement instruction.
Dealing with Cash products – FX, MM and IRD.
Retrieving and acting on SWIFT messages.
Settlement instructions – Direct/Outside/Loro/CLS.
Carrying out the Corporate Actions (CACT) on daily basis for Equities.

Accepting the Medical bills from US doctors for payment.
Routing the bills to the respective departments.
Providing floor support to junior team members.
Accepting the appeals of US doctors for payment of treatment rendered by patients.
Accepting grievances of US people who did not get the proper treatment.
Routing appeals to transaction team for payment.
Creating dispute case for complaint or grievance received from the patient and follow up on them.

Pack goods for shipping
Handle print services such as paper sizes, weights, and quality control
Mailbox services which includes sorting and keeping organized workspace
Direct interaction with customers; collecting payments, and problem solving, and providing customer service
Handle extensive claim management process between customers and corporate entities

Greet and welcome guests as they walk in.
Provide excellent customer service and interaction with guests.
Handle difficult situations or problems that guests may have
Provide cleaning duties

Assigned duties, responsibilities, and spans of authority to junior developers.
Recommended and implemented performance improvements.
Worked on technical manuals, confer with users, or conduct computer diagnostics to
Monitored the performance of project team members, providing and documenting performance feedback. investigate and resolve problems or to provide technical assistance and support.

Transitioned all markets from a manual to a fully automated one click process resulting in ~65% drop in costs and further ~75% drop in turnaround time.
Managed operations for Philippines remotely, market share being 25%.
Became the “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
Support clients including onsite visits for implementation

Working for a BPM sector company
Preparing Journals for the client according to the Supporting provided.
Preparing Reconciliations on monthly basis
preparing P/L report and B/S on a quarterly basis
Providing details for MIS

Project Management & design coordination for Trident Residences (BI Group)
Direct reporting to the Chairman (BI Group)
Create Budget & Cash flow statements for the project
Actively advising management on the strategy front
Heading team for successful implementation of BuildSupply ERP for key accounts i.e. Godrej (NCR & Kolkatta) & BI Group
Pro-actively initiated & created dossier for pre-sales activities along with data mining, case studies & tutorials to automate the sales & implementation process of ERP
Advised clients on successful system integration and alignment before implementation

Worked with different departments including Retail, Sales-Tax, Amazon UK(escalation) and on a project called “Lyrics”.
Handled various customer queries regarding order status in the retail side of Amazon.com (US)
Handle and verify customer documentation.
Handled Tax queries for tax-exempt customers related to orders placed atAmazon.com

Handled customer inquiries, complaints, fraudulent usage of account information, billing questions and service requests. Calm, angry callers, repair trust, locate resources for problem resolution and design best-option solution.
Appointed “Subject Matter Expert” in July 2019, handled 5 Teams( included 20-25 members per team) and helped them to achieve targets and complete their graduation
Demonstrated experience in handling new hires and supporting them with the process knowledge and helping them to cope up with other metrics to meet their performance targets in an efficient manner.
Also, was recognized as “Customer Obsessed Associate” for two consecutive months in 2018. Ranking was based on customer satisfaction, speed of resolution and availability.
Excellent interpersonal skills with problem solving, logical thinking and analytical abilities.

Design and develop software systems, based on the customer demands and requirments.
Creating the API for mobile applications to process with Enterprise Resource Planning
Creating Desktop applications for POS applications
Contact customers to respond to inquiries or to notify them of Order status, refund status, stock availability.

Design and develop test scenarios & test cases to ensure the AUT is stable.
Develop automation test scripts for the requirements according to the feasibility.
Coordinated and led the team by providing required support during requirement analysis, technical challenges & any issues.
Code review & maintenance for all the teams after every sprint and ensured code compliance.
Document sprint data by gathering agile metrics from all the teams and report it to onsite folks.

Use computerized system to log packages
Locate specific items
Pack items
Scan box onto coveyor belt

-Developed SOX tool in SharePoint Portal.
-Sarbanes Oxley (SOX) Compliance tool is used to generate SOX Audit reports .Program Managers has to enter their project details and upload the necessary documents. BRAG (Blue, Red, Amber and Green) workflow will be triggered and it calculates the Project status based on the Project Milestone dates. Accordingly, Notification Email will be sent to the corresponding Project Managers to complete the SOX compliance process if any.
Worked on InfoPath 2010 to design the list forms, workflows & Validations.
-Created SQL Stored Procedure and Triggers for BRAG (Blue, Red, Amber, and Green) Project
status workflow calculation.

Oversaw the flow of cash
Assisted customers by providing information and resolving their complaints. within communities to find and attract new business.
Spearheaded a team of 5 to create a cumulative collection of 300+ interview processes undertaken.
Empanel organizations to recruit from the university.

Serve menu items, such as sandwiches, salads, baked goods, and hot and cold beverages.
Receive and process customer payments using a cash register.
Preparing of Bank Reconciliations: The Bank Reconciliation have specified backup of Statements provided by the Access key code and need to analyse the backup with General Ledger balances and the differences need to be reported.
Preparing of Bank Control Account Reconciliations: This Reconciliation has two different sources and the Reconciliation variances need to investigated and reported, as balances should not be cleared every month.

Execute the processes for raw material introduction in SAP (externally procured materials, manufactured raw materials and sub-compositions introduction) according to the rules and provided guidelines
Execute material processes for data maintenance in SAP, including product data cleansing (e.g. status change, change of valuation classes and procurement type changes) and line extensions of existing material data in Manufacturing Plants / Sales Organizations.
Ensure processes and standards compliance for the area of responsibility.
Support to commercial stakeholders in material verification, in detecting issues and trouble-shooting.

Working on the Google+ User Generated Content (UGC) throughout the world.
Performing a survey according to policy and giving the verdicts (Ex: Visibility and Age-Gating etc.)
Understanding the client requirement and user needs globally not locally.
Providing best user experience by taking down the content, understanding the severity that violates Google policies..
Reviewing the Knowledge panels that are uploaded by users and reporting if there are any policy violations and protecting the Google Knowledge panels.
Reviewing the YouTube video that is uploaded by users.
Suggested policy enhancements and changes

Worked as a lead engineer on Country Risk project which is part of Risk & Finance team where we retrieve the huge credit risk-related data from the market on a daily basis then this data gets processed on basis of country risk rules using a rule engine and gets Country Risk specific Exposure and stress amounts Finally this data gets persisted in HDFS
Coordinate with other professionals, such as Business users, architects, engineers, and product owner
Perform risk assessments and execute tests of the data processing system to ensure the functioning of data processing activities and security measures to ensure job success.
Managing a team of 20+ people and assist them with their projects through training & support.

Receiving inbound calls from the client and discussing various issues with their website.
Write code either from scratch or by adapting existing website software and graphics packages to meet business requirements.
Test the website and identify any technical problems/bugs
Host the site on the server
WordPress theme customisation
Checking browser and device compatibility of the site
Replacing deprecated code from existing source code of the client website with new code as per latest W3C standard

Worked in core Insurance and Healthcare Projects.
Perform Dynamic Application Security Testing and APi Security Testing for a variety of applications with varying requirements.
Works with Clients and Core team to improve and help implement best practices for risk reduction across a broad range of enterprise applications and interfaces.
Works with clients to implement system security measures, assists with security plans and documentation and provides technical guidance and training.
Experience of working in a ‘business hours + rostered on-call’ environment.

Resolving Customer Issues related to UPI transactions.
Resolving issues for customers dealing with digital payments for commodities.
Settling merchant’s queries in payments, refund reversals.
Assist customers with questions.

Worked with multiple Insurances for the provider side
Maintained quality for 10 months and got several appreciations.
Assisted teammates and took refreshers on updates, policy changes.
Receive, store and stock inventory.

Processing the New Business forms and Policy Servicing requests received at branch.
Policy Servicing includes accepting the premium payment cheques from the client, processing the Fund Switch request, Look in Request, Surrender ,processing the major & minor alterations request etc.
Handling all types of queries and requests of Walk in clients..
Have undergone the training for Concepts of Insurance, Product & Process training, and & AML Guidelines training.
Lead generation from walk in clients
Resolving queries from sales team and provide timely supports to their NB logins and conversions.

Developed various methods for the evaluation and quality control of products tagged in multiple categories.
Supported in launching the School Uniforms category by doing a competition analysis of various marketplaces.
Performed and interpreted data studies of paytm mall marketplace and raised the product requirements for increasing the category conversions.
Identification of top selling product lines and SKU’s based on customer search patterns and product attributes.
Listing of products on Paytm site for different categories based on the data provided by sellers.
Updating each and every details of products post-live.

Automated numerous routine tasks using UiPath thereby reducing manual intervention also helpful in Error Handlingand maintenance of robots.
Worked on Planning, Estimation and implementing BOTS to automate repeatable processes using UiPath tool.
Automated applications like Web,Microsoft Excel,MS Outlook, PDF.
Worked in all phases of the project Analyze, Design, Testing, Production.
Responsible to deploy the bots into various systems using Orchestrator.
Worked with clients and key SMEs for process related queries.

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