associate Archives

Review and answer customers’ questions regarding the products and services on offer.
On-boarding of new customers and providing them with glimpse of products and services offered.
Confer with customers and vendors to review information about issue at hand, arrive at the best resolution minding customers’ budget/time and schedule the job at a date and time agreed by customer and vendor.
Keep records of customer interactions, inquiries, complaints, comments and data gathered by managers for further use helping resolve a new/returning issue relatively quicker.
Keeping record of everyday jobs and performing regular follow ups with customer and vendor to ensure a job is completed to their satisfaction.
Prepare detailed training manuals and flow charts of the process for new hires.
Research, collect and present data required to populate customer and vendor base.

Performance tuning on existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
Design & develop an ETL application jobs.
On-board & train new joiners.
Provide project estimates, design concepts, or design changes.
Document technical design specifications, UNIT test cases
Provide technical guidance or support for the Development team in troubleshooting of systems.

Manual Controls Testing
IT General Controls Testing
Evaluate the work of the internal audit function in obtaining audit evidence.
Tested effectiveness of internal controls by completing walk-throughs of business processes
Set-up and maintenance of electronic audit files and databases

Impact Analysis and fraud detection of expense incurred by Marriott Employees using Alteryx for ETL process ,and SQL Server and Advance Alteryx to perform various fraud detecting testing.
Prepared a Tableau dashboard to project the test result and help client understand the different fraud and loopholes in their expense reimbursement system.
Training the New joiners in the Project
Acting as as SPOC for the shift teams.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide
Keep records of data placed and received, and of related toll charges.telephone information.
Conducted over the phone and in person interview for client partners and Talent Plus; and provided hiring recommendation to client partners
Maintaining regular Docs to track daily performances, process flow quality status.

Reviewing the product information by sub dividing the product groups using product attributes (category, product type, brand, condition, availability) using the tool.
Make sure ads are safe and appropriate for everyone, all ads go through an approval process using Google Adwords advertising policy.
Worked on different types of Ad Review formats like Text, Image, Viedo etc… to meet Google Policy requirements under Google Trust & Safety Policy.
Worked on Live Reviewer’s ad tool to get the best product information by dividing into groups on any attributes.
Created innovative ways in tool to build business from individual account of different ad’s.
Making sure that the company website is user friendly.
Maintaining the best quality standards by providing the consumers with the right information about the product through reviewing offers

Held multiple roles simultaneously: Scheduling Coordinator, Wellness Director, Team Lead, and Interview Analyst
Coordinated the career development and engagement for fifteen remote associates
Scheduled interviews for over 100 client partners
Coordinated the scheduling and completion of over 200 interviews per week
Assigned analysis to over twenty associates
Communicated with clients regarding process and timelines
Coordinated wellness activities for company of over 100 associates

Keep area clean and organized.
Handle money as a cashier.
Provide friendly customer service.
Communicate with customers by telephone to provide information about products or services,or obtain details of complaints.

Create skews for products missing skews.
Work as a team member assisting coworkers on projects.
Work independently maintaining assigned store section.
Assist manager/key holder opening and closing the store.

Greet customers as they enter the store and answer questions.
Act as cashier: ring up purchases and handle returns and exchanges.
Open new boxes and move merchandise to stock the shelves.
Identify outdated merchandise and move to clearance section after properly tagged.
Organize and recover store.
Light janitorial duties (sweeping, bathroom, windows).
Answer customer service phone and assist customers.

Attended Internship for 6 months and received Training in Web Technologies, application development, Database Administration.
Worked as a Database Administrator for 4 months and performed vital roles in solving performance related issues that were encountered in applications developed for Sports and Finance.
Various tasks performed as a database administrator include Performance monitoring, Application Performance analysis and reporting, Data Management, Optimizing the under performing Queries and procedures, Providing ideas for back-end architectural design and Freshers Training.
Analyzed and learned about the top databases used in software companies and also practiced the concepts learned.

Time Keeper
Learning session
Refresher session
Training on process to new resource.

Roll, knead, and shape dough for the pizza.
Good experience (hands-on) with Salesforce, JIRA, Eclipse, Splunk, Nagios, OpenNMS, Oracle Enterprise Manager (OEM), etc. with capability to adapt New Tools and Applications at ease.
Problem Solving.
Group discussion or meeting on the weekly basis.

Inventory management and organization.
Being knowledgeable and making sales.
Appraisal of items which the customer wished to sell to the store.
Assessing current markets and using mathematical formulas to calculate purchase offers while accounting for profit margins.
Testing and evaluating electronic devices before resale.

Developing key enhancements on improvements for the application.
L2/L3 support on application issues, and on servicing standard issues from users.
Application migration activities.
Monitoring and Defect management.
Performing unit testing on the developed components.

On going Deliverables such as Life event, Dependent Verification, Payment posting, Confirmation Statement on benefits.
Weekly Payroll file audit to the clients and Carriers.
New Process setup for the clients.
Creating Process documentation and updation on process documents of an existing process.
Process development.
Process automation.
Issue resolution.

Observe work and monitor gauges and computer system to ensure that machines and equipment conform to production or processing standards.
Automation of manual tasks and report generation using shell scripts and batch scripts.
Scheduling of jobs in Autosys job scheduler and management and enhancement of the jobs and perform troubleshooting on failed jobs
Netscaler load balancing and routing of application traffic.

L3/L2 Support of Risk Management and Portfolio Management Applications/products for the environment issues escalated by monitoring team and for the client issues escalated by Client Service and Technical Client services teams.
Collaborating with Global Service Assurance, Technical Client Service, Implementation Management, Infrastructure/Technology and Application development teams to perform Environment and Application Maintenance.
Plan, document and deploy financial software applications on Windows and Unix/Linux based systems.
Manage system/software configurations and troubleshoot environment issues
Manage production hardware and software resources including coordinating maintenance and outages with infrastructure group.
Collaborate with development and software testing teams throughout the release process.
Analyzing release and deployment processes to identify key areas for automation and optimization. Currently working on Automation Projects to ease release, deployment and maintenance process.

Opening procedures: preparing entire bagel wall, bakery item display case, brewing all coffees and teas, and filling ice bins with cold items prior to opening.
Customer service: taking and sending orders, completing monetary transactions, answering patrons’ questions about menu items, and taking action to resolve any problems and concerns.
Cleanliness: sweeping and mopping dining room and restrooms, sanitizing tables in between uses, upkeep of dining room during rush periods.
Stocking: replenishing ingredients on make line when supply is low, replacing old with new coffee and tea urns when due, and refilling dry storage when needed.
Closing procedures: cleaning out make lines, gathering leftover bakery items for donation, drawer count at end of shift, and taking apart drink machine.

Configuring and troubleshooting TANDBERG(T40) Robotic Libraries and HP ULTRIUM LTO 6 Tape drives for backups.
Changing of Media Barcodes from B/W to Colour due to the up-gradation of TANDBERG T-40 LT0 5 Tape Library to TANDBERG T-48 LTO 6 Tape Library. LUN Allocations in multiple storages like EMC Unisphere,EMC Unity and Netapp.
Creating and Transferring Backup Mount Points. Health check and monitoring the I/Ops utilization on the storage arrays.
Creating Consistency Groups of multiple LUNs of different DataBases and taking their snapshot and restoring the snapshot after scheduled DR-Drill.

Customer acquisition, promotional calendar planning, and achieving monthly revenue goals on E-Commerce channels.
Developing and running Facebook, Instagram and Pinterest ad campaigns for online store.
Analyzing daily results and planning future actions on potential demographics.
Expanding social presence into various countries as per FDA regulations.

Place prices or descriptive signs on merchandise, or floor.
Change or rotate window displays, areas, or signage to reflect changes for promotions or the store.
Collaborate with others to obtain product knowledge.
Count money in registers

Maintain reports on disk utilization and availability on Windows 2012 R2 and Linux(RHEL 5.11 & 7.3).
Preparing plan for change request and implementing it in the scheduled down time.
Monitoring Replication Jobs and managing space utilization on EMC DataDomain DD2500.
Erasing Cleanable Data from the Data Domain.

Creating Multiple reports from OPSCenter for best monitoring of backup jobs and fetching AUDIT evidences. Configuring and Managing NDMP backups of shared drives.
Implementation of Intelligent Disaster Recovery
Taking ORACLE and VMware specific backups.
Configuring SLPs for the policies so that the data gets backed up to DataDomain then gets replicated to the DR site and then gets duplicated to the tapes as per the retention.

Installation & configuration of a company’s computer hardware operating systems and applications.
Logging the queries of customers.
Analysis of call logs in order to discover any underlying issues or trends.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Customer Interaction on a regular basis to clarify and understand business requirements.
Expiring, importing and duplicating the images on the media.
Generating and monitoring the client backup reports using Veritas OPSCenter 7.7.1, 7.7.3 and 8.1.1.
Up-gradation of OPSCenter from 7.1.1 to 7.7.3 and 7.7.3 to 8.1.1.

Monitoring the status of placed orders and encouraging the workers for faster preparation of orders
Assisting the manager in generation of the daily cash reports
Up-selling add-ons such as beverages, desserts, etc. to increase restaurant profit
Address any customer concerns or complaints immediately and effectively with the help of management when needed

9 years of work experience in IT industry under various roles such as Scrum Master, Technical Lead and Java Developer
Experienced as Scrum Master with extensive knowledge in scrum methodology and sprint demo presentation experience to clients
Hands on development working experience with in depth working knowledge of Java/J2EE, Amazon Web Services (AWS) Cloud Computing Platform, Oracle Service Bus, Spring Framework, CI/CD, Web Services, Oracle/SQL Server databases, XML, XSLT, XQuery, Jboss server, Apache Maven, GIT, SVN, JIRA, Stash, Confluence etc.
Worked on the various phases of Software Development Life Cycle such as analysis, planning, design and architecture, implementation and maintenance of several client applications
Handled multiple projects in parallel and acted as SME of the several applications and involved in many architectural design change and implementation

Description : A page was developed having a checkbox. When the checkbox was checked, all the reports belonging to that particular group were prevented from going to the next status. This was developed so as to prevent all the reports from going to next status without being properly populated. Technologies used were HTML, CSS, Javascript, Java 1.6, struts 2.x.
Role : Worked in developing the front end pages.
Understand the requirements and develop source code and write corresponding unit test cases using JUnit 4.
Analyzing and providing defect fixes.

Cash register work.
Intermediate cleaning responsibilities.
Stocking work.
“Line” work assembling food.
On the job customer interactions, service with a smile.

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associate/electronics

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senior associate, digital marketing

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senior associate, client technical support

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