associate Archives

Provided troubleshooting services for dell computers and laptops and ensured that the service is executed within the standard time frame, in-depth hardware and software troubleshooting.
Troubleshooting on Dell Dimensions, XPS desktops and Laptops
Operating system re-installations, troubleshooting, Blue screen errors.
Diagnosing hardware failures.
Technical support on Dell Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product.
Using troubleshooting techniques and tools to identify technical defects/issues.
Active customer support in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.

Audit and Process tickets available in the ARR system queue.
Propose ADM (Agency Debit Memo) for cases wherein Short collection of
Fare/Tax/Commission is identified or Rule discrepancy is identified in comparison to
IATA or Airline business rules.
Ensure timely and quality processing of tickets.
Knowledge of Travel Geography, Fares and Ticketing Rules.
Awareness of processes required for Calculation of Fare, Tax, Commission and Fees

The primary and basic duty is to manage all the daily tasks and work of the BPO call centre.
To discuss every complicated mater with the supervisors, team leaders, people in charge, and other professionals effectively to settle the important issues.
work for lessening the number of mistakes or errors so has to monitor day to day calls.
The responsibility also includes carrying out the professional services, like legal services, business research, and management consulting and financial analysis.
To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions
The effctive aiming fveor better quality, escalating sales, high speed and efficiency.
work for the staff as well such as motivating and inspiring the staff, providing bonus, rewarding schemes, etc and make exams of their performance statistically.

Make copies of all checks, complete deposit slips and make bank deposits
Work with collections personnel to verify and validate overdue payments and understand the reasons for delay
Provide backup support to other groups in the accounting department, type periodic reports and perform other general administrative duties
Follow predefined processes and pre-established guidelines to perform the functions of the jobWork under immediate supervision

Locate and monitor overdue accounts, using computers and a variety of automated systems
Record information about financial status of customers and status of collection efforts
Record information about financial status of customers and status of collection efforts
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
Responsible for preparing customer statements, bills and invoices, and reconcile expenses to the general ledger
Analyze claims and based on the findings interact with the insurance companies to get the physician effort paid

focus on account level resolution and revenue maximization , liquidate and clean up
Prioritize the pending claims by interacting with US insurance companies if needed
Manage productivity along with the quality of outcomes
Prepare monthly receivable statements

Devoted 10 hours/week over 6 months
Constructed Project’s operation timeline
Recruited volunteer teachers capable of preparing students in Ly Son Island for the National University Entrance Examination and and inspiring personal development
Designed extracurricular soft-skill- building activities

Communicated with staff or clients to understand specific system requirements.
Documented and designed specifications, installation instructions, and other system-related information
Evaluated existing systems to determine effectiveness and suggest changes to meet organisational requirements.
Coordinated with onsite and offshore teams as necessary during project delivery.

Examine, evaluate, or process mortgage
Approve, reject, or coordinate the approval or rejection of mortgages depending on the policies and rules.
Contact prospective agents to determine customer needs, present information and future aspects for the renewal procedure.
Audits of claims processed by team.

Responsible for processing claims relating to Physician & Hospital in M&R Group.
Ensuring processing the claims within TAT for payments, to avoid late payment charges.
Had a good knowledge on claims payments and contractual adjustments process.
Work experience on claims as per U.S healthcare guidelines and good knowledge of HCFA1500 (new version 02/12 and old version 08/05), UB 04 Forms.
Good experience of CPT and ICD-9 codes, and Deductible, Coinsurance, Copay and EOB’s.
Research and ensure the details provided by providers are accurate.
Report out the daily status of claims processed to line manager.

M&ADue diligence on the Singapore entities in Vanke’s investment and strategic partnership with Banyan Tree
Assisted Novus Group on sale of leading multi-platform content business to Dentsu Aegis Network
Assisted on restructuring process of an agricultural sciences company to hive off part of its business for IPO on the NYSE
Assisted on an amalgamation of Singapore companies as part of a restructuring process
Assisted a multinational crude oil trader on purchase of shares in a commodities trading, mining and logistics company

Provide product samples, coupons, or other incentives to persuade people to buy products.
Answer phone calls for customers who had questions.
Handling calls for an outbound sales process.
Achieving sales targets set by the organization

Keep areas neat while working and return items to correct locations throughout shift.
Facilitate transactions
Straighten, or face, store items throughout shift.
Stock shelves on load days.

Worked in SBI Cards in Correspondence Team Backend, as Executive for 8 months on payrolls of Intelenet Global Pvt. Ltd. Gurgaon.
Use data to create models that depict trends in the customer base.
Data manipulation to uncover trends and insights i.e. , pivoting, summarisation, sorting .
Creating data visualizations to effectively convey findings.

Its an international outbound voice process,i have presented the complete communication and convincing skills to make my sales done successfully.
Dialing continues calls for only US citizens over United states.
Dialing the customers and explaining about the benefits from their health insurance.
Explaining about the product details and the way it work on patients.
Getting the general information like contact details name and address.
Taking the Co-worker calls as a supervisor for better management.
Get interest on the product we are selling to the customer and following their own acceptance.

Assisted customers with repairs of appliances and tools
Located replacement parts and described usage of parts
Advised customers of other parts to consider replacing when repairs were needed
Orgianize object and sort them into their proper place

Leading a team of 5 people to ensure end to end Product delivery for Global Trade Application.
Solution is to provide an online platform for External and Internal users to work on Open Account transactions with integrations with Payment and Loan Systems.
Technical Architecture involved WebSphere 8.5.5, EJB 3.0, Spring, MyBatis, Oracle, Control-M.
Confer with customers by telephone, chats and emails to provide resolution on multiple Retail issues.

Acting as technical architect for BOBJ APAC.
Acting as SPOC for BOBJ Americas.
Trouble shooting issues faced by business users. Coordinating with SAP and other vendors to trouble shoot bugs that cause severe outage.
Installation, upgradation and configuration of BO base, service and fix packs according to client requirements.
Troubleshooting report data issues and coordinating with ETL and source team to arrive at a solution.
Analysis of report queries and performance tuning to ensure that report runs on optimal time.

Manage and maintain organization of products, equipment, and maintenance materials
Analyze customers’ water samples to determine course of action for treatment.
Instruct customers in alteration or maintenance of products.
Assist in training new staff in day to day operations

Google Map API integration for Store Locator.
Endeca Search implementation for product searches.
Used Live engage to integrate live chat in site for customer service.
Incorporated the review module using vendor Power reviews.

Attending Courts.
Attending Tribunals and Competitive Authority.
Handling Litigation and Non -Litigation Matters.
Drafting of Complaints, Petitions, Notices, Contracts and Deeds.
Identify case issues and evidence needed, based on analysis of complaints or allegations of law violations.
Counsel or aid family members to assist them in understanding, dealing with, or supporting the client.
Advise or assist in obtaining other legal requirements.

Perform some food preparation or service tasks such as taking orders, clearing tables, and serving food and drinks.
Prepare bagels and beverages such as smoothies and coffees in the bakery.
Greet guests warmly as they walk into the cafe.
Be familiar with all menu items and be able to answer any customer’s question

Joined as the 3rd employee of the company along with the CEO and VP of the company and worked on al operations of the company and built a team of 42 members as of today.
Acquired and managed 600 clients directly managing an AUM of 30 crores+ as an Investment Manager and servicing them and working as the liaison between them and the company.
Worked on building brand image, business development, sales and awareness about the company through seamless customer experience.
Built processes for the internal functioning of the company and its end to end operations.

Undertaking Audits and review of Invoices for vendors of Alight.
Aligning cost to various cost centers.
Weekly financial reporting to country controller.
Maintaining internal control system.
Have experience of conference calls and interactions with POCs.

Scrutinize the reason for unapplied payments which contains invalid or incomplete remit or unavailability of remittance details.
Reconcile customer statements and correct discrepancies as necessary.
Allocating the payments through SAP as per the remittance and load to residual if found any discrepancy such as unknown cash, short paid, over paid, deduction on tax or freight.
To ensure that the open items are followed up on a weekly basis.
Coordinate with Collections team for Cash Application process, unapplied payments, Bank Reconciliation and refunds to customers, credit and handling of excess / short payments.
Interact with other Departments in O2C, to resolve customer payment issue.
Unposted or reversing the payment which is mismatched through auto application or wrongly applied by our processor.

Managing the team and mentoring them to complete the support requests.
User Admin activities, creating approval routing, approval roles, modify static and dynamic data, creating subroutines.
Development of the enhancements requested by the business on time, quality and cost.
Data Fix issues are resolved within the SLAs through GxP change control process.
Worked extensively in LIMS modules Project Manager, Investigation Manager, Inventory Manager, Data Explorer, Stored Queries, Lot Manager, Stability Study Manager, Folder Manager, Alert Manager, Rules, Events Manager and visual workflow. Proficient in debugging and identifying issues.
Stability Enhancements/development: I worked on enhancement requests of Stability Manager, Crystal Reports and generic LIMS customization using LIMS Basic functions.

Responsible for hearings at the Trade Mark Registry including show cause, madrid, opposition and all matters before the Hon’ble IPAB
Drafting pleadings in respect to opposition and IPAB proceedings
Drafting deed of assignment, license agreement, affidavit for change of title and filing recordals pertaining to the same.
Collating evidence and drafting affidavit to support the said evidence of use
Drafting consent terms, co-existence agreements, written submissions, and caution notices
Drafting reply to examination report and waiving objections raised by the Ld. Examiner
Conducting search for availability of trade mark and drafting an expert search opinion

Keep areas neat while working and return items and shopping carts to correct locations.
Coordinate with multiple teams within the organization to ensure client’s requirements are met minding the deadlines.
Rendering advice in connection with filing of trade mark,copyright, design and patent applications
Drafting reply to FER and forms for patent filings.

Civil (Land, Corporate, Succession, Declaration Etc.)
Intellectual Property (Trademark Infringement / Passing off)
Consumer Court
Banking Court
Board of Revenue
Labour Court
National Industrial Relations Commission

Represented Citizens for Community Values as amicus curiae in support of a petition for certiorari in Tree of Life Schools v. City of Upper Arlington, No. 18-944.
Drafted appellate briefs in the U.S. Courts of Appeals for the 6th, 7th, and 9th Circuits, and state appellate courts in Ohio, Kentucky, and Georgia.
Advised a major metropolitan police department on constitutional law questions surrounding local policing practices.
Represented a metropolitan school district in cutting-edge litigation regarding school liability for peer-to-peer harassment.

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senior associate(senior bi administrator)

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senior associate, investor relations

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associate, complex litigation & appeals