associate

  • Managed booking of subscription and cancellation in SalesForce for correct reporting of Run Rate and Revenue. 
  • Validated entry of subscriptions and cancellation in SalesForce, ensuring that these are within legal and contract requirement. 
  • Audited Contracts for completeness and proper inclusion of product pricing discounts and payment terms, as well as other legal languages. 
  • Ensure that notice or renewal are sent out to the respective clients and price increases are aligned with the firm pricing strategy. 
  • Documented processes across all different business units and regions. 

associate

  •  Taking care of whole client service of trade and settlement for all clients, settlement locations across the globally. 
  • Identify and execute trade instructions received via fax and electronic swift from IMs, clients and ensure timely settlements worldwide. 
  • Reconciliation reports, preparation of reports using MS Excel.
  • Taking care of custody operations, all international and cross-border settlements. 
  • Assist clients on settlement related and providing query resolution for client and business unit. 
  • Contact Agent Bank Operations (ABO) and Sub-Custodian to resolve market and settlement related issues. 
  • Extract pending, failed, unmatched trades and take necessary action to ensure timely settlement. 

junior associate

  • Prepare and draft legal documents, including briefs, pleadings, appeals, affidavits, and contracts.
  • Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action.
  • Direct and coordinate law office activity, including timely submission of pleadings and motions to quasi-judicial and judicial bodies.
  • Inventory and orderly maintenance of legal documents.

associate

  • Screen Resolution testing of Web Applications. 
  • Coordinated with Team and Client in case of issues and challenges. 
  • Involved in the preparation of Daily Status Report.
  • Monitor performance of customer portfolio.

associate/cashier/customer service

  • Keeprecordsofcustomerinteractionsortransactions,recording details of inquiries, complaints, or comments, as well as actions taken.
  • Monitor bug resolution efforts and track successes.  
  • Resolved User Interface Issues. 
  • Cross Browser Compatibility Testing Of Web Applications. 

senior associate

  •  Communicates with management on the progress of sales team performance, status of accounts and industry trends.
  •  Communicates with internal customers and partners within and outside the finance department to provide status updates and requests for information.
  •  Performs various routine duties, such as running weekly aging reports.
  •  Support Credit manager in day to day operation and Projects.
  •  Provides a high level of customer service to all transnational and relationship customers through incoming/outgoing phone calls.
  • Follow the policies, procedures, and strategies set forth by Management.
  • Credit line reviews, customer service, account aging management, administration, operational controls, delinquent account collection, payment management and processing.

associate

  • Understanding the Requirements and Functional Specifications of the project. 
  • Developed User Interface for web applications using front end technologies(HTML, CSS, Jquery ,JavaScript, AngularJs).  
  • Involved in installation of the automation tools including Selenium and Eclipse.
  • Identifying the automation test scenarios.
  • Manual execution of test cases and creation of test scripts.
  • Performed various black box testing methodologies like Functional Testing, Usability Testing and Regression Testing. 
  • Document software defects, using a bug tracking system – JIRA.

associate

  • Involving in Requirement Gathering and Understanding the Business Requirements deeply.
  • Developing the High Level and Low level designs of the requirements.
  • Doing POC in case of adhering to the new API in design Phase itself.
  • Developing the services as defined in the design phase and guiding the team in a proper way to achieve the same.
  • Implementation of Junit testing for the developed Module. Adhering to Sonar standards.
  • Defect Fixing post development phase. Provided On-Call support whenever needed. Defect re-open ratio minimal.
  • Providing KT for junior resources. Maintaining Code base and resolving known issues proactively.

associate (business analyst)

  • Associate Analyst and Engineering Graduate from NIT Warangal with working experience in Ad-hoc reporting, creating customized and interactive dashboards in Power BI.
  • Working experience on SSIS (SQL Server Integration Services) for data ETL (extraction, transformation and loading).
  • Experience in Exploratory, statistical data analysis and data driven decision-making. 
  • Working Knowledge on machine learning algorithms like Decision Tree, Random Forest, linear regression, multiple linear regression analysis, and logistic regression analysis and other techniques like Forecasting time series analysis.

associate

  • Adhere to metrics such as emails per day and quality, and customer satisfaction. Maintained the email productivity of 150- 200 which consistently meets and exceeds the productivity target.
  • Worked on escalated refund requests and reviews the work of team.
  • Maintain and enhance performance of all new and existing software i.e. Ameyo and applications across the organization.
  • Taking care of weekly offs request of Team members for preparing the Roster.
  • Initiates as tenured person for floor support to fresh associates. 

sr. associate

  • My primary task  was to handle calls from customers or clients and provide them with a solution to their queries.
  • I need to  discuss every matter with its supervisor or team leader to get any issue sorted.
  • Giving a resolution to the customers or clients should be the whole and sole responsibility.
  • Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. 

associate

  • Designed a new model for data analysis and capture, using SQL Server 2000, due to the de-merger of Wep into two entities – Wep Peripherals and Wep Solutions, for different Wep initiatives and created customised Business Intelligence reports
  • Evaluated various HR standalone packages, provided recommendations to Management and prepared RFP, LoI and LoA for the package implementation, in consultation with Wep’s Legal Adviser
  • Implemented design strategies to ensure that MicroStrategy would be used as the single source of Sales and Stock data across various entities
  • Responsible for end to end implementation of MicroStrategy application including installation and configuration, Data Modelling, performance optimisation of Databases, ETLs and Reports generation with real time analytics for WEP’s Emerging Business and Select Top Line projects

associate

  • Prepare bills for snow, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Make or prepare snow cones
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and ice fridge.
  • Provided exemplary customer service 

associate

  • Coordinate with the team, to meet the deadline
  • Perform security and performance analyses of developed  components.
  • Consult with managerial, technical personnel and business to clarify program intent, identify problems, and suggest changes.
  • Train subordinates in programming and program coding. analysis, development, and operation of complete Program.

sr. associate

  • Supervise the team of four employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Prepare daily, weekly, and monthly production reports.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalations.
  • Train new employees on all processes.

associate

  • Resolve customer complaints or answer customers’ questions regarding promotions and gameplay.
  •  Responsible for core process improvements 
  • To achieve productivity and quality standards as per established guidelines 
  •  Adhere to standard operating practices and follow compliance guidelines 
  • Ensure accurate documentation and confidentiality of customer information 
  • Adhere to the organization’s policies and procedures  
  • Timely dissemination of information on any new Promotion/ Product to all the teams across locations 

senior associate

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken on Axis CRM or Rumba Query.
  • Adjusting or refunding fares through appropriate calculations.
  • Resolve customers’ service or ticketing complaints by performing activities such as refunding money or creating accounts.
  •  Mentoring and training up junior and new associates.
  •  Monitoring & reporting on standards & performance targets.
  • Provide training to new hires.
  • Preparing daily workloads for staff & co-coordinating the daily allocation of work.

associate

  • Managing Malaysia team in delivering SIT activities successfully 
  • Responsible for coordinating between different stakeholders
  • Sending the status reports so that management is aware of the SIT progress
  • Support UAT test team to ensure all testing is completed as per the schedule

senior associate

  •  Serving as a single point of contact for customers related to Microsoft Office365, Exchange Online and Lotus Notes
  •  Manage messaging infrastructure (MS O365, Lotus Domino, Iron Port)
  •  Manage Compliance and Legal Archiving infrastructure (E- discovery, legal hold and data loss prevention)
  •  Manage the flow of End-User (Requests/Incidents) in the appropriate workflows
  •  Responsible for implementing and supporting lotus notes/domino environment and ensuring domino servers are secure, accessible and available always.  

associate

  • General IT Controls (GITC) and application controls audit on systems and applications.
  • Data analysis  using IDEA (KPMG  data analysis tool).
  • Vulnerability assessment and penetration testing of systems and applications as well as test of cyber maturity assessments.
  • Review of Business Continuity Management (BCM), incidence response management and disaster recovery plans. 

associate

  • Cleaned and organized greenhouse
  • Planted seeds
  • Watered plants
  • Painted wood signs
  • Made keychains

associate

  • Threat assessments on behalf of clients, including:TSCM Analysis
  • Social Media vulnerability assessment
  • Physical site security assessment
  • Maintained efficient clerical systems.

senior associate/ article assistant

  • Statutory Audit as per provisions of Companies Act, 2013
  • Forward Contract Certifications
  • Tax Audit as per provisions of Income-tax Act, 1961
  • Group reporting
  • Shared Services Centre Audit  

associate

  • Created espresso drinks, smoothies, and other specialty cafe drinks.
  • Completed orders in under 5 minutes as expo for food line.
  • Ensured dining area exceeded customer expectations of cleanliness and preparedness.
  • Brewed coffee consistently every hour.
  • Prepared hot sandwiches, salads, and soups to be served.
  • Maintained exceptional customer service standards.
  • Processed payments, including sales and refunds.

associate

  • Establish and maintain relationships with individual and provide assistance with opportunities these players are looking for.
  • Examine, evaluate, or process players to put in the best possible position for the advancement of their hockey careers. 
  • Recruit clients and oversee training programs.
  • Examine, evaluate, or process possible destinations for players.
  • Network with coaches/gm’s to find and attract new clients.

associate

  • Ensuring excellent SLS scores.
  • Escalating/highlighting customer problem incidences
  • Maintained knowledge of Dell’s product line and service offerings along with future industry products and technologies.
  • Attending required technical training sessions and making effective use of assigned lab time complies with schedule adherence to ensure overall service level targets are achieved.

associate

  • Responsible for preparing sandwiches in an organized and speedy manner.
  • Provided friendly guest service.
  • Handled and distributed cash.
  • Identifying and providing inputs on unique or recurring customer problems.

associate

  • Leading the Team, Test Preparation, Execution, Defect tracking using Quality Center
  • Part of Development Team worked in Mainframe
  • Worked in BFS and Life Science and Information domain 
  •  Utilized troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts.

associate

  • Knowledge of fare rule applicability and Tax rules
  • Delivering service with requisite courtesy and accuracy.
  • Nil Defects (100% adherence to product and process).
  • Ensuring Nil Customer complaints.

associate

  • Facilitate purchases, returns and exchanges.
  • Complete accurate transactions with cash, credit or debit card or Purchase Order.
  • Assist customers with self-serve copy and print machines.
  • Assist customers with full-service copy and print orders.
  • Completed orders according to specifications and within deadlines.