associate

  • Listen to customer requests and to answer questions and provide information about storage units.
  • Calculate and quote charges for renting storage units.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits and to also issue receipts, refunds, credits, or change due to customers.
  • Responding to questions about our services, results and provide additional

senior associate

  • Conduct PPAP and MSA at Supplier End.
  • Resolving Quality Concern related to Parts .
  • Review the candidate’s background check application.
  • Communicate to candidate and confirm the missing information through email via salesforce website.

associate

  • To acknowledge the receipt of the query, to give a reference number if you have a tracking system and assure the customer of a resolution informing the turn- around time.
  • Gain a complete understanding of the query/complaint.
  • Provide resolution that is complete, concise and relevant.
  • Encourage the customer to leave his feedback and follow-up with corrective actions where the feedback is not satisfactory.

associate (government relations and business development)

  • Business development consultant specialising in helping businesses reach their full potential, including through developing social media and mainstream media plans, expansion planning, emerging market identification and start-up incubation.
  • Stakeholder relations strategist; including public engagement, relationship management and developing stakeholder engagement strategies. 
  • Project and campaign management; including developing project KPI’s and overseeing logistics and implementation. 
  • Government Relations, helping organisations, not for profits and industry associations, better understand the processes of government and work successfully with bureaucrats and politicians at Local, State and Federal levels of government.
  • Registered Lobbyist- NSW and Federal Lobbyist Register. 

junior associate

  •  Handling customer.
  •  Attend Call of customers.
  •  Create Technical Report of customer product.
  •  Create CN (Credit Note) 

senior associate

  • Led a team of 20+ writers and editors under the “World” Category.
  • Worked with various content innovation teams designed directly by the CEO at Qrius.
  • Conducted analysis of the impact of global news on businesses, sectors and economies across the world; working in collaboration with the Business Category.
  • Participated in weekly sessions for 250+ employees across 8 countries and 25 cities.

associate

  • Worked for the Client Merck.
  • Project involves Incident management, Release management, Change management and Problem management. 
  • Users are assisted with out of the box functionalities of SharePoint. This is tracked by the Remedy tool used to log incidents. 
  •  Various enhancement assignments are also taken up through Change requests. Small out of the box customization is done through Scripts.

associate

  •  Provided 1st and 2nd level troubleshooting for Technical related queries for BT (British Telecom) customers.
  •  Conferred with customers about concerns with products or services to resolve problems and drive sales. 
  •  Maintained accurate and current customer account data with manual forms processing and digital information updates. 
  •  Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations. 
  •  Worked with other customer support teams to develop consistent and equal high-quality levels of support. 

associate

  • Understanding business needs and translating into Qlik-based solutions
  • Developing, maintaining, enhancing, and supporting Qlik Sense / QlikView applications
  • Design, construct, and integrate Qlik solutions
  • Contact vendors on priority to collect the missing invoices and documents.

associate

  • Help customers find products they need and “up-sell” them on better products
  • Ensure team is meeting daily targets within the TAT and keep posting the same to the management.
  • Contacting other departments on obtaining the invoices and documents related to them.
  • Contacting clients and attorneys on process related queries and on other requirements.

senior associate

  • Automation of reports with VB macros in excel, publishing real time data from Xml files.
  • Migrating data from Excel sheet to SQL 
  • Generating Daily, Weekly and Monthly reports for both Client and internal usage downloading from CRM dynamics and SharePoint
  • Generate and distribute management reports such as performance analysis report, attrition analysis report, Customer survey analysis report, Call flow analysis report, Employee stability analysis report, Hiring plan Vs. actual report in accurate and timely manner.
  • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
  • Analyze business data to identify process improvements for      increasing business efficiency and effectiveness.
  • Produce & recommend new report suites to provide insight & root cause.

senior associate

  • Review merchant’s details, menus and other data relative to operation, maintenance, and service of equipment.
  • Ensure the team is provided with proper applications to work and rectify if they have any issues with the applications and get it resolved from IT team.
  • Tracking team’s daily productivity and posting to clients and management.
  • Assigning work to team on daily basis.

associate

  • Identification of potential expenses and gathering of requisite documentation to file a claim with the Investor.
  • Timely submission of claims and follow-up.
  • Completion of document audits to substantiate claim amount
  • Reconciling general ledger with claims outstanding and paid.
  • Provide management with detailed insight into loan-level status servicing activities as requested specific to Government Claims.
  • Prepare and present report analysis for management as needed.
  • Ensure the management updates are circulated with the team members.

associate

  • Processing the claims as per the terms like checks, electronics, and wires. 
  • Cancellation of cheques, if payments goes to wrong vendor/Amount.
  • Ensuring that the payment of invoices is completed within TAT. 
  • Posting all the transactions related to invoice into Oracle system.

senior associate

  • Worked majorly on 3 projects Lighthouse,Prism,Beacon for First Gulf Bank(FGB UAE).
  • Analyzing business records and developing Dashboards,reports,charts, graphs, and tables to represent performance .
  • Provide a summary of relationships,Client Engagement,Profitability as per user role within coverage unit and Client/Group/RM wise Balance sheet/Revenue figures based on budget or forecast.
  • Developing reports For Market Insights,Pipeline,Call reports,Key Account Plan etc.
  • Worked on UI(JS+HTML+CSS) and Oracle queries for presenting data according to requirement of project.
  • Providing resolutions to a wide range of complex and minor problems.

associate

  • I am working as a benefit associate to support customer’s medical benefits account.
  • Ability to navigate through multiple computer applications with speed and accuracy. 
  • Ability to work with the customers to resolve inquiry.
  • Provide troubleshooting assistance to customers.
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of customers service to wide range of customers.
  • Ability to read and interpret documents  

associate

  • Hands on Experience Change Management and Incident Management 
  • ·Conducted regular meetings with clients to improve the quality of the deliverable
  • Trained new team members on new opportunities
  • Worked in Insurance domain

senior associate

  • Responsible for receiving customer orders. 
  • Maintain daily, weekly, monthly, quarterly customer service progress report. 
  • Solve customer’s problems. 
  • Follow weekly targets. 
  • Supervise junior customer service team leader. 

senior associate

  • Perform functions geared toward making the Group accounts run smoothly and making involvement with MetLife easy and convenient for the Corporate Customer. 
  • Manage group relationship and payroll deduction process for Auto & Home (aka: Property & Casualty), Hyatt Legal Services (Platform), and VPI (Veterinary Pet Insurance). 
  • Daily review of incoming and outgoing file transmissions (bill, remittance, and eligibility). 
  • Provide customer service for issues including billing and remittance, eligibility, claims, technical problems and escalated policyholder issues.
  •  Act as relationship leader for key brokers and/or TPA’s .
  • Handling claims and approve cash for policyholders.

senior associate

  • Worked with different departments including Retail, Sales-Tax, Amazon UK(escalation) and on a project called “Lyrics”.
  • Handled various customer queries regarding order status in retail side of Amazon.com (US)
  • Handle and verify the customer documentation
  • Handled Tax queries for tax-exempt customers related to orders placed atAmazon.com
  • Handled escalation queue (retail) for Amazon UK customers.

associate

  • Involved in Functional Product Requirements detailing, Customer interaction, User Stories identification and Estimations,User Stories definition in JIRA Tool with customer involvement for MMED project which has won the runner-up Global Project of the Year (GYOP) award in the Digital Business category in 2016.
  • Major contribution to design and development of MMED Functional features.
  • Technically lead and mentor the team in managing the deliverables on time for 3M , GE and Pfizer clients.
  • Took responsibility in coordinating with Onsite team and other stakeholders and getting the work done by adapting scrum.
  • Streamlined and successful execution of process for Release Management, Unit Testing,Traceability Matrix, Root Cause Analysis and Requirements in JIRA Tool.

associate

  • Clean the store
  • organize isles
  •  put items back into the right place
  • stock merchandise, assist customers
  • Cash out customers

associate

  • Allocation and tracking of daily production work.
  • Query escalation and resolution.
  • Engaging stakeholders in matters of product enhancements.
  • Liaising with Technology teams for process improvement practices.
  • Preparing & maintaining process/product related documentation such as SOPs, Guidance Documents, Technology Specifications, Process Flows, Work Flows and  Service-level Agreements.

senior associate

  • Actively traded Energy , Soft and Commodity futures electronically using CQG in various global exchanges like ICE US, ICE UK, CME , CBOT and Euronext.
  •  Analyzed charting patterns for investment opportunities using CQG and Bloomberg Charting software.
  • Trading strategies included Spreads, Exchange Traded and synthetic Butterfly.
  •  Prepared daily trading strategies for intra-day and overnight trading positions.
  •  Produced average net profits of $10,000 per month over a period of 5 years as trader.

junior associate

  •  Successful in origination and sourcing of leads for fixed income instruments (NCD, CP)
  • Specialised in fundraising needs of corporates and providing solution based on financial analysis of their financial statements and credit profile
  • Proven track record in building pipeline database of the team in the market
  • Emphasised on client relationship management and constant relationship building
  • Preparing pitch reports, marketing material, meeting briefs, company profile using tools such as MS Word and Powerpoint
  • Back office documentation – Liaising with internal and external third party service providers
  • Cross Functional activities – Generating viable business opportunities in coordination with other teams 

associate

  • Clearing and clearing tables.
  • Greeting and helping guests while maintaining proper supplies in the dining room.
  • Taking counter orders and giving correct change.
  • Taking orders, pouring drinks, and handing food out from the drive through window.
  • Efficiently managing time doing specified tasks while working a certain position.

associate

  • Assemble certain products (Grills, wheelbarrows, fire pits).
  • Operate key-cutting and paint-mixing machines.
  • Ability to combine amazing customer service with strong sales skills.
  • Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment.
  • Assisting in maintaining the good working condition of store equipment.
  • Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained.
  • Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards.

senior associate

  • Technically sophisticated and results-driven Data Analyst with exemplary expertise in SAS/BASE, SAS/MACROS, SQL, Python, Statistics (Correlation and Regression).
  • Experience in data management and data quality assurance.Present role requires to access, analyze, manage and present data.
  • As a part of Portfolio Management in financial risk modelling, forecasts risks on fixed income (bonds) and equity markets. 
  • Factor realization from different sources like Bloomberg indexes, Corporate default probability data, fame files extracted from DB2 etc.
  • Comparison based on 1400 factors on which market behaviour is predicted. Outlier treatment and missing value treatment is a part of factor realization. Correlation with 1 to 1399 factors is performed for each of the factors. Mixed frequency, K mapping(tail risk) is done based on historical data.
  • Back tested if the risk model performed as per the expectation, comparing Live values with forecast values, to check a standard deviation of 4%. The dashboard is presented to the client for systematic error with root cause analysis.
  • Monitoring and amending Risk Model for errors. Performs quality check for Model values of TEV, Systematic, Non systematic volatility, Var, etc.

senior associate

  • Handling Customer service team with 8 team members for Managing and servicing customer with any customer related issue.
  • Weekly/Monthly review with the manager on my KRA’s & team work assigned to me.
  • Helping team members (Agents) to achieve their monthly Goals and focus on C-sat improvement and discuss new opportunities to improving the same.
  • Working with other support teams to provide Solutions as per the customers’ requirements and to meet end customer expectations.
  • Giving Monthly targets & Focusing to Over Achieve the committed numbers.
  • Coordinating with Manager for any process related issue& be part of management meetings.
  • Dealing with international clients from US, UK, Canada, Australia

associate

  • Responsible for programming unit testing, user acceptance testing and implementation in a project involving re engineering and development and maintenance.
  • Development, Production support for Supply chain management.
  • Incident Management, Problem Management and Service request.
  • Application functional enhancement(s) and Defect fixing.
  • Developing Batch jobs, applications.
  • Technical Specification Documents (TSDs) for each ticket including a description of proposed changes, expected effects, and sample code to upload to the project Share Point.
  • Unit Test Document creation for each ticket containing test case procedure, data sources, results, and screen captures highlighting input and output data.