senior associate,market research

  • Conduct the research for clients in USA and other regions like UK, Canada, Australia as per their requirement.
  • Maintaining the Database.
  • Quality Check of the data.
  • Making Reports.

associate

  • North America Travel Help desk analyst – Travel and Business Department.
  • Dealer Claims Analyst – Australia – Marketing Sales Operation.
  • North America Internet Configuration – Marketing Sales Operation.
  • Quality Assurance Analyst – North America & Canada – Marketing Sales Operation.
  • Price Validation Analyst – Europe – Price File Maintenance.

associate

  • Assisting customers on the floor to find products.
  • Unstocking truck loads organizing shipments alphabetically and placing signage for stocking.
  • Cleaning work station at the end of day.
  • Responsible for clarifying the product related queries and give proper valuable answer to the customer. 

senior associate

  • Responsible for receiving freezer complaints from customer and distributors and sales team.    
  • Assign freezer complaints to the concern technical team. 
  • Responsible for solving the customer freezer complaint within 48 hours 
  • Responsible for follow-up the complaints status with concern service managers on regular basis. 
  • Responsible for receiving the incoming calls. 
  • Attending toll-free calls, customer complaints about products, business enquiry and product enquiry. 
  • Responsible for keeping the record of customer interaction and transaction, recording the call logged data, customer details , quires, job description, complaint closing details , feedback and as well as action taken. 

senior associate

  • Train new hires on different sectors, reviewing their work and grooming them to take up new responsibilities.
  • Interacting with S&P Analysts through conference calls and emails to understand their report requirements.
  • Coordinating with team members to get the assigned work done in deadlines provided by clients. 
  • Giving daily updates to management regarding the process outcome, targets achieved, errors made and preventive actions taken to avoid such errors.
  • Continually review and evaluate data sources and processes to ensure delivered content meet changing Business needs. 

senior associate, operations

  • Preparation of monthly dashboard report to the client. 
  • Managing generic mailbox. 
  • Work allocation to the team. 
  • Using accounting tools like SAP.

senior associate

  • Worked as SME (Subject Matter Expert) for my domain (both Technical and Billing).
  • Worked as Assistant to Service Delivery Manager, helping in managing the team of ten Incident analysts.
  • Weekly Roster, Effort Tracker, and Preparing KT Document for the new progresses in Project.
  • Closure of the requirements of process within the SLA.
  • Selected as a Customer Service Manager for handling the escalation calls.
  • Achieve Key Performance Indicators (KPI’s) targets set by the Delivery Centre.
  • Certified for multiple implementation of Pragati, a continuous improvement in the workplace. 

senior associate

  • Handling Deductions management part of Cash Apps.
  • Investigating different types of deductions and resolve the same & Issuing Credit/Debit memo.   
  • Direct interaction with clients on major projects. 
  • Training the new joiners.  
  • Meeting the Client requirements as per agreed SLA.  
  • Audit the claims processed by the processor and provide Feedback.
  • Review and updating of documentation checklist. 

senior associate

  • Expertise in Provincial legal rule in register pension account.
  • Investigation on feasibility analysis in client fund movement.
  • Taxation analysis based on residential rule and fund deployment. 
  • Maintain branch support based on legal, taxation and investment model selection. 
  • Analyze Risk based on VAR analysis to determine maximum loss to maintain 90% accuracy ratio.
  • Report updating and modification.
  • Ensuring continuous development of process through Process Improvement Initiatives

associate

  • Organized and stocked merchandise
  • Assisted customers over the phone as well as in-store
  • Collaborated with other associates as well as managers to implement new initiatives to better serve customers
  • Priority in providing excellent customer service.  Duties include cash management, sales, documentation, accounts payable, scheduling and guidance to the pool or spa owner.

senior associate

  • Responsible for reconciliation of bank accounts, Vendor accounts, Inter-company accounts  and payments.
  • Processing of Vouchers, Purchase order, Expense claims and reimbursements as per company policy and payment terms with vendors.
  • To prepare an analysis of accounts like vendor payment history, provisions for various expense. Monitor accounts to ensure payments are up to date.
  • Vendor payments, Checking duplicate payments and other expense as per company policy.
  • Vendor file maintenance and correspond with vendors and respond to inquiries regarding billing issues and payment.
  • Liaison with vendor and Purchase/Admin/User department.

associate

  •  Ability to work well in a fast-paced, collaborative environment independently and thrives under tight deadlines
  • Validate data and analysis for accuracy and relevance
  • Maintain records of day-to-day work by updating trackers to reflect work done
  • Handle the day-to-day volumes of the assigned tasks and ensure the given task met per quality standards

associate

  • Managed the ‘.NET’ Development Team.
  • Acted as a point of contact between the business team, technical team,  and the test teams.
  • Performed requirements analysis, design, development and unit testing of  Web Applications
  • Contributed to each project delivery phase (analysis,development,test) in  different roles
  • Worked in both Agile and Waterfall methodolgies
  • Established self as an effective Developer, Lead and gained trust of  onsite counterparts and clients.
  • On implementation of  a Web Application I got an appreciation from the clients saying ‘This is the best application which delivered to the vendors so far. The EP Lite application is very user friendly and easy to use with minimal training for all the vendors.’

senior associate

  • Prepare High level and Low level design documents as per the Business specifications.
  • Code the modules (COBOL-DB2) and JCLs.
  • Code stored procedures to be used for back end processing of transactions.
  • Perform unit testing using test data as well using the production size data.
  • To prepare Changeman Packages for code migration.
  • To support batch processing.

associate

  • Set up new launches of the complete process in diffrent cities.
  • To maitain the records of all the riders of Delhi-NCR in excel.
  • Unload pallets of product from trucks.
  • Maintain and stock shelves.

senior associate

  • As a CSR: Confer with customers by telephone to provide information about their Telecom accounts and managing their orders End to End as assigned Case Managers
  • As  SR CSR: Handling large Business accounts(Govt and Private). Attending Client Calls. Making Process Progress PPTs and Presenting them on Video and Audion calls.
  • I Was appreciated by clients and was given a recognition certificate for bringing in a change in the usual process. This change helped us in achieving better results in multiple areas.
  • Assist other associates and departments with their tasks.

associate(developer)

  • Analyze business requirements, work closely with team members, offshore and client tech leads to arrive at a good design.
  • Implementing the requirements within the timelines, with high code quality and with minimal defects leaked to QA.
  • Writing effective MS tests to ensure good code coverage and unit test code thoroughly.
  • Achieved zero UAT defects & fallouts for all the releases for my modules and steered the team towards success.
  • Interacting with Product Owner and BA on daily basis for refinements of requirements.
  • Have identified many critical review comments which in turn has reduced defect count and improved performance
  • Help the Business Analysts in backlog refinement by identifying impacts, cross-dependencies and by providing ROMs.

associate

  • a fast and proficient work ethic
  • responding to and fixing any given customer issue
  • the QFC guidelines: quality, friendliness, cleanliness
  • warm and social interacting skills when dealing with customers or fellow coworkers 

associate

  • Answer user inquiries regarding computer software, phone problems or hardware operation to resolve problems.
  • Coordinate with SRE team for all changes, documentation and handover.
  • Participate in all the Agile ceremonies for task allocation, completion, reporting and demo.
  • Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned.

senior associate

  • Created Machine Learning Model with Python and Scikit-learn.
  • Created customized reports in Tableau for data visualization.
  • Hand-on Experience in different types of ML models.
  • Technical and functional ownership of the applications.

associate

  • Designed and implemented stored procedures views and other application database code objects.
  • Maintained SQL scripts indexes and complex queries for analysis and extraction.
  • Performed quality testing and assurance for the Business functionality.
  • Worked with stakeholder developers and production teams across units to identify business needs and solution options.
  • Ensured best practice application to maintain security and integrity of data.
  • Design & develop solutions as per the requirements from stake holders.
  • Responsible for peer code and functional document reviews.

associate

  • Floor-set
  • Operate Cash register
  • Make sure sales floor is neat and clean
  • Maintained and updated code for various Dot Net applications.

associate

  • Prepared test-based applications for Dot Net applications.
  • Analyzed and assessed client requirements for each project.
  • Administered change requests in a timely manner.
  • Learnt and implemented google Places API in the app.
  • Ensured that client and end-user requirements were met for various projects.
  • Worked with system engineers to develop and design production applications.
  • Prepared project proposals and participated in status meetings.

associate

  • Reviewing Google Ads as per Google Adsense policies which provide better user experience and identify any violation visible
  • Supporting a team of 21 members in reaching their Productivity and Quality by answering any queries that may come up during reviewing and drive the completion of adhoc tasks assigned.
  • Generating Weekly, Bi-weekly, Monthly reports on productivity 
  • Providing support to the team in closing their appeals and managing the team in Team lead’s absence.
  • Building healthy relationships with all the agents in the team.

senior associate

  • Researching organizations and individuals to find new opportunities. 
  • Contacting potential clients to establish rapport and arrange meetings. 
  • Obtain and examine all relevant information to assess the member’s issue and to determine possible causes, such as device issues, system issue or human error.  
  •  Communication with QA team, reviewing test scenarios from functionality coverage point of view. 

senior associate

  • Understanding As-Is logic of tool.
  • Trouble shooting any issue which occurred on Production on lower environment.
  • Performing Root cause analysis, for production issues.
  • Tuning procedure/SQL performing bad using AWR reports.
  • Using Autotrace, DBMS Profiler, Explain Plan to understand and evaluate the as is code components for performance. 
  • Creation of procedure, packages, functions, triggers etc per the requirement. 
  • Performing unit testing and integration testing.

associate

  • Determine the risk at which merchant should be syndicated and offered to the public.
  • Evaluate and compare the relative quality of various websites in a given industry.
  • Collaborate with sales to attract new corporate clients to onboarding firms.
  • Monitor fundamental nature of business and developments by analyzing information and services.

associate

  • Led the design and development of new modules
  • Participated and contributed in architecture and database design
  • Coordinated integration with upstream and downstream applications
  • Set up DevOps pipeline for automating application and database deployment
  • Contributed to Business Intelligence and reporting through development and maintenance of SAP Business Objects

senior associate

  • Reconciliation of Bank accounts.
  • Processing of checks, Wire payments, Refund checks, Expense claims and Invoices.
  • Processing client requests, e.g.Check void or reissue, new check or ACH payment.
  • Resolving queries related to Accounts payable of the Vendors, Branches/Business Units over the phone and email.
  • Analyzing payments and taking appropriate action on Vendors/Cost Center with a debit or credit balance via the Preparing Journal entry form in case of correction needed in the entry.
  • Preparing Cross Currency Transactions and Aging report and providing payment reports to clients.
  • Raising a refund request to vendor in case of over payment, duplicate payment made in error and maintaining data of claim and refunds.

associate

  • Worked for E*Trade Financials.Good Knowledge in Trading Domain.
  • Developed REST services using Spring Boot framework, Batch Jobs in Perl for Option House Integration project.
  • Worked on developing microservices in Go Lang to improve performance using the language’s powerful concurrency feature.
  • Creating SOAP Web Services, interacting with Elastic search using Transport Client API of ES.
  • GIT Repository maintained for development in Bitbucket and CI Monitoring done through Jenkins.
  • Tools Used : Eclipse IDE, Spring STS, SoapUI,SVN,GIT,Maven.