associate

  • PlanFocus is a web-based administrative application that helps the client to manage its plans, users and participants details.
  • Since this is a web-based application, we script in Selenium with TestNG framework that would reduce the manual effort on regression.
  • One of the major features of this application is that it provides detailed reports of 20K+ participants details on which plan they have enrolled, contributed, loans, etc.
  • This project completely follows Agile methodology and maintains all requirements in JIRA, test cases and defect tracking in HP-ALM.

associate

  • Perform clerical duties such as typing, inventory updates, checking for defective products after delivery.
  • Promote company products, make recommendations based on customer needs. 
  • Setup and breakdown of in-store displays
  • Maintain records pertaining to inventory and supplies
  • Cash handling, both on POS and antiquated register systems.

associate

  • Have good experience on Questionnaires and Subforms. 
  • Worked on Notifications such as Subscription Notifications, Scheduled Report Notifications. 
  • Experience in Packaging and deploying solutions from one environment to another.
  • Experience in creating and executing test plans for functional tests and UAT. 

associate

  • Worked in Archer’s Enterprise Management, Risk Management, Policy Management, Business Continuity Management, Disaster Recovery Plans, Security Management and Vendor Risk Management
  • Worked in Archer’s Core and On-Demand applications.
  • Experience on Dashboards and Workspaces. 
  • Have good exposure & experience in Data Integration Feature in RSA Archer. 
  • Experience in configuring Data Driven Events. 
  • Worked on complex Calculations and Custom Codes. 
  • Good knowledge in Advanced Workflows. 

associate

  • End to end Implementation of various request flows.
  • Interact with the client to understand the business requirements.
  • Analysis and development of code as per the design layout following the Agile model.
  • Identify and fix bugs and ensure that the fix does not affect existing functionality.
  • Providing technical solutions as and when needed.
  • Ensure both unit and integration testing.

associate

  • Assist with special projects and additional duties as assigned by management
  • Establish and maintain positive and effective working relations with other Associates and clients 
  • Perform duties & responsibilities specific to department functions & activities
  • Become proficient in the use of technology systems, software and tools such as ImageRight, Bar Coding and Scanning used to perform duties
  • Manage outsourced vendor communictaion

associate

  • Research miscellaneous items and identify appropriately based on research performed; perform manual matches, escalate discrepancies, all within established guidelines, corporate policies and standards.
  • Research outstanding items for assigned accounts and process clearing entries where appropriate.
  • Refer problem / Identify issues on assigned accounts and escalate occurrences to team leader or supervisor.
  • Assist in data collection / report preparation on various metrics.
  • Ensure adherence to Corporate Accounting and departmental policies and procedures.
  • Daily cash reconciliation, pricing, 
  • System uses IDC, Bloomberg, TLM.

associate

  •  Project planning of new vehicles around the Global Ford.
  • Approval of all asset acquisitions (including leases) project .
  • Approve the requisition that rose by the Plant engineers to perform their Project activities without any interruption.
  • CAP vs Exp analysis of new asset.
  • Budget allocation and project control analysis.
  • Monitor the new purchases based on the financial planning.

associate

  • Provided a quality product as well as exceptional service to each and every customer
  • Exercised efficient team working skills 
  • Became accustomed to a fast paced and team oriented environment
  • Took advantage of opportunity to advance within the In-N-Out Burger Levels of Development

associate

  • In this period, I have worked in multiple processes such as, Amazon India, Amazon North america, Amazon Australia, Amazon UK etc.
  • My role was to assist the customer with multiple issues such as product description, troubleshooting etc.
  • At this job I understood, how exactly the customer service operation do run.
  • Project finding report

associate

  • Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth.k and stock the store daily.
  • Modelling using R, to perform simple segmentation and association.
  • summary report
  • Total cash collection report

associate

  • Cashier, phone operation, customer service, and food preparation experience and training.
  • Ensuring customers experience short wait times.
  • Project issues report
  • Project Automation report

senior associate

  • Maintained time sheets of the onshore employers on a daily basis.
  • Key the time sheets of various branches of Clean Harbors on a daily basis and keep on a track.
  • Providing Tech support to the customer of North America and Canada 
  • Running various types of SMS and Email campaigns to drive repeat customers.

senior associate

  • AR Follow Up : We interact with the US insurance companies on behalf of the hospital to Recover the payment due from the patient who is insured.
  • Purely based on the Cash collection from the insurance companies and also we get chance to discuss issue’s and also share the finding we made while doing Follow up.
  • Have strong ability and communication skill with the ability to concurrently direct multiple business affairs and versatile skill to maintain high level of efficiency and productivity.
  • Understanding the needs of the clients and deliver high level of client satisfaction.
  • Billing : Worked on Front end rejections, where in once the claim is billed from the system electronically, before reaching the insurance it will reach the EDI department (Scrubber), where the claim checks will be done, to see if it is a clean claim and the claim will pass the scrubber only if all the information is correct or else the claim returns to the hospital for the necessary correction to be done like, patient demographic and insurance related changes.
  •  Identify the error and fix the issue & send the clean claim to the insurance.
  • Business Reports :  are typically assigned to enable suggestions for improvement 

senior associate

  • Worked for  Fashion & You and Yatra.com 
  • Preparing and selling an international tour package 
  • Helps to develop a Customer Service policy for the entire organization
  • Meets with other managers to discuss possible improvements to Customer Service
  • Is involved in CS Executive recruitment and appraisals 
  • Trains CS Executive to deliver a high standard of customer service 
  • Tracks and compiles the customer’s feedback reports on a weekly basis

associate, customer success

  • Preparing reports to help B2C and B2B retailers improve sales metrics and maintain quality CRM services.
  • Supporting the analytics needs of business by analysing data from multiple sources including CRM data & the external data from the clients.
  • Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client & solving business problems.
  • Design CRM programs & building customer centric strategy.
  • Coordinate with different teams and full-fill the end requirements of client.
  • Prepare manuals and giving knowledge transfer employees in use of new reports, procedures or tools, according to organizational policy.
  • Using SQL to retrieve data, based on the requirement.

associate

  • Managing Quality functions
  • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
  • Facilitated QA Calibration sessions, Client calls and Denial Dispute call
  • Interacted directly with the client to set regular call monitoring sessions and to obtain and deliver feedback on performance.
  • Had been taking site initiatives towards process improvements, training and teamwork. 
  • Work with the Ops team members to identify and analyse the root cause that can help resolve problems/issues
  • Mapping client’s requirements and coordinating implementing processes in line with the guidelines specified by the client, on Shop Floor.

senior associate

  • Developing an in-house database which is accessible across the web.
  • Research content online through secondary qualitative research for data validation of internal management repository in consumer product.
  • Responsible for summarizing, collation and synthesis of the data researched from online sources.
  • To link various online sites to the tool in order to ensure that the user to get the best available results.
  • To track bugs in the tool using Google Buganizer and reporting the same by giving feedback to the developers.

associate

  • Delivered new versions of the applications to make it more stable.
  • Implemented contingency plans in case of website go down.
  • Wirelesso  
  • Phone

senior associate

  • Provide technical solutions to US customers.
  • Effective rederessal of all customer complaints and providing solutions/escalating the issues.
  • Resolve issues related to operating systems.
  • Troubleshoot laptops, applications and printers.

associate

  • 1st technical support for customer based in the UK and internal departments. 
  • Dealt with both IP Stream/LLU Data Faults and WLR/LLU Voice Faults. 
  • Logged and escalated faults to our partners. 
  • Troubleshoot and diagnose customer issues relating to their internet/phone services. 
  • Internet technical support calls consisting of troubleshooting connectivity, email & browser issues of all kinds at 1st level and 2nd level. 
  • DSL
  • Dial up

senior associate

  • Prototype an average of 25 new products features per year.
  • Boosted user experience by 55% over company wide previous best.
  • Coordinating both On Shore and Off Shore team through the project.
  • Modifying the application and instance as per new change request.
  • Co-ordinate with the developers to resolve defects and issues.
  • Continuous review and improvement of application and quality assurance methodologies.
  • Involved in creating hot fixes in case of business or revenue impact.

senior associate

  • Ability in fare calculation and ticket reservation
  • Customer support experience
  • Ability to train candidates
  • Excellent inter personnel communication skills
  • Having very good experience in verbal as well as email communication

associate

  • Getting to a team of 9 people.
  • Managing and Motivating every members of our team.
  • Organizing team meetings and presentations.
  • Handling products like Spots, Forwards, Swap, NDF’s Money Market.

senior associate

  • Confer with Vendors by telephone and emails to provide or assist with Purchase orders, Catalog updates and Account management.
  • Check to ensure that appropriate changes were made to resolve vendor’s problems.
  • Make follow up calls to confirm about the changes made or to get more information in order to resolve the problem.
  • Actively listening to vendor’s concern and taking the feedback to work on process betterment by making changes in Standard Operating Procedures (SOP).

associate

  • Direct contribution of 729,000USD in individual sales as one of the firm’s most consistent top performers.
  • Account and client management oversight with a commercial focus on India, Japan and SEA. 
  • Achieved 32% YoY growth from existing and new accounts and was personally involved in on-boarding 2 new clients.
  • Ensuring all the payments are settled within the cut off time.

senior associate

  • Confirmations and Settlements of FX/MM Trades.
  • Create and publish the reports like open trades reports, MAS monthly reports, Monthly balances, Accounting entries.
  • Knowledge transfer to New Joiners and Interns – Process and Applications. 
  • Maintain training and progress tracker.
  • Monitoring, tracking and Validating (QC) daily activities of Process Executives.
  • Coordinate with the onshore team to make the local payments for the Asian currencies.
  • Preparing manual payments – SWIFT MT202

junior associate

  • Prepared monthly, quarterly sales reports and documented discussions of meetings
  • Presented innovative ideas to revise weekly promotional campaigns and drive new sales
  • Followed and implemented sales guidelines and maintained standard across departments
  • Contacted customers on mail or called them to inform about the latest offers and handled online promotional activities for the organization’s products
  • Managed client questions and coordinated with them to identify account requirements
  • Assisted new customers in filling forms to help them avail benefits of the different services provided

associate

  • Grant Writing:Identification of appropriate funding opportunities on a client-by-client basis
  • Desktop and field research to support funding applications
  • Writing and editing funding applications
  • Single and multi-year budget writing

associate

  • Worked in almost all modules of healthcare system such as enrolment, eligibility, claims and encounters. Thus gained an end to end knowledge of healthcare system.
  • Created an excel based reporting tool for reporting testing statistics to client using excel macros. Have also developed few other tools using excel macros.
  • Gained knowledge on FACETS application. It is a trizetto’s enterprise core administration that helps the health care payers in meeting business demands.
  • Worked in 3 different database platforms namely Sybase ASE, Microsoft SQL server and Oracle DB.
  • Handled large set of healthcare data like Member data and Claims data through EDI files which would be loaded into database using ETL process through IBM InfoSphere DataStage ETL tool.
  • Worked on workload automation tool – Cisco TIDAL enterprise scheduler which would run multiple healthcare processes at scheduled time.