associate Archives

Worked proactively as an agent along with a consistent score throughout the career in WNS.
Awarded with the appreciation letter for best performance.
Proactively handled batches being a red hat and also met expectations in terms of performance.
Worked with client on projects to overcome various errors in tools and enhancing the workflow.
Handled teams in the absence of AM to meet the target and given positive results whenever the opportunity was given.
Handled Car and Lodging team leading them to improvise in terms of their stats and managing intervals to meet the requirement at a good percentage.
Worked with the training team for the completion of various training modules and educating the agents on the floor.

Following Western Union matrices to prevent consumers from using the service from an Interdiction and Government Sanctions perspective.
Resolving Admin/design Issues related.
Daily and Weekly activities like backups and schedules
Monitoring BO systems and worked on SAP HR/SD module

Yearly Inventory Check (Stock Take) activity monitoring.
Reconciliation of return parts from Production.
Inventory Adjustment for Scrap and unidentified parts.
Production Planning for different production lines as per customer orders/backorder on daily basis.
Ensuring quality packaging to prevent the goods from damage during transit.
Coordination and follow ups with Receipt, Export, VOR, Final Packing & Dispatch teams for inventory loss reconciliation.
Daily MIS sharing for target status.

Portfolio and Client Reporting functions for Investment strategies across location on a periodic basis (e.g.; daily / fortnightly / monthly).
Responsible for various Regulatory Reporting to be sent out to client and third parties.
Portfolio / Client Reporting to Internal and External stakeholders – production, oversight, problem solving.
Monitor service level deliverable of the vendor and play an Oversight/Middle office role.
Liaising with global counterparts and service providers to ensure accuracy of books. Review Books and records – Total Ownership.
Work closely with other divisions to procure various reports such as Compliance report, Risk Report, Attribution Report, Investment Bulletin, Market Facts etc,.
Reviewing the IMA (Investment Management Agreement), and co-ordinate with multiple stakeholders/teams to meet the reporting requirements.

Understand client requirement, determine application tools and frameworks,
Integration of legacy Tibco EMS with Microsoft Azure Service Bus & 3rd party REST API using Spring Integration.
Automated unit test and regression test suite design and development.
Continuous Integration setup of the system in client CI-CD(Jenkins) environment.
Communicate, design and implement requirement changes in collaboration with client developer.

Worked with Stake holders to gathering information for the usage of systems for the projects, planning the upgrade activities and to identify existing issues to be fixed.
Perform Data Analysis on the Existing system usage by the end users using Audit Database (SAP BO 3.1)
Providing the Sizing/System scaling proposal for SAP BI 4.1 system
Creating the backup systems for the production.
Plan and perform system upgrades, post-upgrade configurations and validations
Lead the Support team of 8 people and help them to get the assigned tasked completed on/before time.
Training new team members on the process and reporting tools.

Worked on Bharti Airtel’s leased line project supporting the network infrastructure.
Troubleshooting network issues and coordinating with Bharti’s vendors to fix those.
Using various monitoring tools like Nagios, Icinga and MRTG to monitor performance.
Responsible for the events and management of the cultural fest of the college.

Rung up groceries.
Put back items to shelves.
Helped elderly customers bring groceries to their car.
Identify case issues and problems of customers, based on analysis of charges, complaints, other issues.

Responsible for maintenance of BookaGroup application.
12 x 5 Level 2 support handling technical/functional queries which are unresolved by Level 1 efforts.
Investigate and analyse incident (functional & technical) in detail.
Analyse incidents (log file analysis, DB search, UI access etc).
In case of bug, open a ticket using the HPALM tool to Level 3 or other teams where necessary.
Provide all information to software provider to fix the bug.
Incident handling with very high resolution SLAs (> 95%).

Head cashier
New employee Trainer
Team builder
Brand ambassador
Recruiting of new employees
Built a Shrink Awareness board
Raffel to get new customers while recruiting new employees

POS procedures
Prepare customer’s food orders
Prepare customers drink orders
Clean and stock cafe

Stocker Associate/Sales
Provide excellent customer service
Offer support to all departments as needed
Successfully manage and maintain assigned areas
Proven ability to work independently and efficiently
Organization of store displays and merchandise for sale

Precision for Value: Created 3 automated Tableau dashboards for the leadership team, to track top EHR and target IDN, Physicians to improve its marketing strategy.
Eli Lilly: Segmented US Integrated Health System landscape to understand the demand for the specialty product using multiple statistical techniques(KMean Clustering and different regression techniques).
Novo: Currently working on the IDN Segmentation into five segments using multiple statistical techniques.
Assistance to the Sales Reps in correcting Quotation Sync issues between SAP-GUI and Sales-Force and rectifying quote errors.

Worked as a Bid Coordinator on formulating bid presentations which includes a large percentage of handling RFQ/RFI documents and the production of accurate bid documentation.
Draft and review bid submission content, ensuring all the bids are submitted on time and fully compliant with the requirements.
Coordinate clarification questions, forward to client and monitor responses.
Analyzing process errors and drawing up plans to reduce errors and improve process quality.
Organization and allocation of daily work while ensuring that KPI and quality targets are consistently met.
Creation of reports using excel and maintaining data to be presented in a timely manner.
Suggestion of products that exactly match the required specifications requested by the customer and creating quotations for the same.

Custom Clearance Support Administration
Handling client/customer queries
KYC management
Overseas Shipper Calling
Consignment Clearance Support

To manage the accounts with the complete documents.
To maintain the document retention process.
To manage purchase orders , change orders , statement of works.
To create and make corrections in sales order and invoices.
To provide high standard order management to support business stalk holders.
Understand retailer process for Purchase Order and routing approvals. Communicate with retail buying offices to extend P.O ship and cancel windows to enable shipments. Consider all aspects to align with Retailer ship schedules.
To interface with business stalk holders through mails and calls and other teams to identify and resolve problems during the full order management cycle.

Organized and hosted galas, info seminars and charity events.
Actively participated in bilateral meetings with various foreign embassies and diaspora institutions.
Keep a close watch on the vendor invoices which may be duplicated
Identify the duplicate & wrong payments made and followed up to resolve the same

Monitor and respond quickly to incoming requests relate to seller issues.
Assist regarding payment, recon, order processing and Catalog queries
Ensure that seller query is resolved within given TAT
Ensure that the seller gets a satisfactory response from our side
Interact with internal teams and external 3rd party vendors to troubleshoot and resolve seller quires

Successfully communicated with all team members to navigate job duties and complete daily tasks.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Working on Machine Learning Project for detection mechanism using AI.
Achieving High-end targets to full fill productivity and quality needs for the software.

Ensuring that the pricing, quantity and terms on any Purchase Orders is the same as what is on an invoice
Raising Credit / Debit note for duplicate documents
Analyze the rejected invoice and solve the issue by owning the problem
Identify the issues about problematic invoice and resolve

As a Qc analyst my profile is to validate Production member jobs, Test them to fail or pass for Client.
Boxed orders from retail stores, and helped with returns from online orders.
Reliably completed all assigned tasks by the end of the shift.
Known to be the most accurate and efficient team member in sorting, identifying and fixing mistakes with a wide array of products.

Working and Approval Capex’s requirement.
Working of Accounts receivable and Payable accounts.
Working on budgeting and forcasting.
Analysis of Cost of expense of various departments.

Processing PO invoices in SAP
Processing non-PO invoices in SAP
Acting as a single point of contact for emails from clients and vendor relating to Tariff and Utility invoices.
Monitor the invoice workflow & ensure no aged items in the queue
Investigate on invoice discrepancies and follow up with Suppliers/Clients/Vendor Master/Procurement based on the issue
Supporting Master Data team for creation and change of vendor, Bank Accounts
Assisting during the audits and subsequent rectification of errors

Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Providing web-chat assistance to B-to-C Customers on billing related queries over SAP/ CRM and online chat assistance for a utilities project
Providing Sales assistance to customers online, maintaining acquisition numbers, creating customer accounts for B-C customers of a utilites project
Solve billing related queries on SAP and CRM Tools.
Handling customer escalation cases and solving customer queries on emails.

Compiled general ledger entries on a short schedule with almost 100% accuracy.
Modified and documented record keeping making use of computer technology.
Modified a comprehensive financial reporting package to reflect the growing complexity of the firm
Reported to management regarding the finances of the firm.
Suggested budgetary changes to increase firm profits.

Maintain and help customers in lumber department.
May lead or support training on new content or product/course launch initiatives .
Promote ways to add value and reduce costs within the team.
Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required.As an Associate, responsible for:

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.
Demonstrate specialist knowledge in assigned curricula areas.
Regularly provide feedback on content and recommend improvement of courseware. Acts as point of contact for updates on policies and procedures.
Provide input during course development as Subject Matter Expert (SME).
Achieve and maintain necessary certifications. Maintain expertise through field experience as needed.
Conduct assessments as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.
Act as mentor in obtaining certifications and in overall quality improvement.

Researched and recommended process improvements designed to mitigate operational and financial risk
Analyzed data to provide input for key decision making and strategic planning
Performed data analysis, documentation, testing, implementation and user support for digital platform like MunchAdo.com
Validated results and performed quality assurance to assess accuracy of data
Gathered, organized and input information into digital database
Documented procedures and business processes and shared information with appropriate stakeholders and management
Generated reports detailing findings and recommendations using MS Office tools like MS Excel, MS Word etc

Creating different interaction ID’s on the requests received either through email or phone from the clients across different verticals in RBC Bank, Canada.
Providing access to different tools and applications to new hires in the bank like Client link, Thomson One, VPN etc by adding the required global groups via a tool called the Directory and Resource Administrator (DRA), a part of NetIQ Inc.
Worked as part of a multi-disciplinary team.
Checking the regular updates on ESD Pro and knowledge transfer to analysts working on different verticals of the bank like Head Office, Branch and Dominion Securities.
Checking and managing the generic mailbox.

Handling In- App communication of the existing users.
Working on different segments as per user behavior and planning communication accordingly.
Scheduling push- notifications, SMS, mailers, etc.
Fetching data from HIVE(internal tool) using SQL.

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associate, aml compliance

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associate, portfolio services & client reporting

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senior associate, technology

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associate, operations

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