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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Highly-motivated focused individual with 5 years of manufacturing experience.  Adept at identifying and implementing shop floor process optimization and control methods to eliminate turn-backs to reduce overall assembly costs.  Consistently participates in lean manufacturing and continuous improvement initiatives.  Strong people skills with keen ability to multi-task in a fast-paced, results-driven environment. Capable and eager to learn with hands on experience.

Employment history

Aug. 2013 – Present
East Gil, Massachusetts
Assistant Team Leader, Murazik-Hessel

Supervise a team in the manufacturing of industrial heat exchangers. Responsibilities include keeping employees on task, maintaining an up-to-date schedule, product quality and accuracy inspections, inventory control and weekly Toyota-Kata projects. Strong brazing and fabrication skills.

Jul. 2010 – Aug. 2011
Melanietown, Ohio
Assistant Golf Professional, Heller and Sons

Maintain tee time schedule to ensure an even flow throughout the day. Inventory control of retail golf equipment. Coordinate tournaments and events. Provide golf instruction.

Jan. 2003 – Feb. 2003
South Fermin, Maine
Groomer Operator, Graham LLC

Operation of a snowcat to provide a quality product to customers. Follow a grooming schedule that changes daily. Maintenance and safety inspections of equipment.

Education

Jul. 2002
High School Diploma

  • Kuhn Institute – Metzstad, Wyoming

Skills

Brazing
Experienced

Ability to read prints
Experienced

Welding training
Skillful

Strong people skills
Experienced

Microsoft Outlook
Skillful

Attention to detail
Experienced

729644e9-5052-4451-8dec-f03a2f873bd8

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Innovative, forward-thinking, young student offering a variety of skills in various leadership roles in the areas of community service and engagement, customer service, and the food industry. Expert in organization, communication, leadership, and determination. Eager to learn, work hard, and perform to the best of my ability. Expected graduation May 2021, actively seeking employment within the university to grow in my skills. 

Employment history

Assistant Team Leader, Turcotte, Lind and Johnson. Iraborough, Wyoming
Mar. 2018 – Jun. 2018
  • Oversee a group of 10-12 people ages 18-24 along with the Team Leader
  • Provide respectful communication between the team and our work supervisors
  • Prtovide direct service and support to individuals or clients 
  • Establish and maintain relationships with other agencies and organizations 
  • Evaluate the work of the team to ensure the work completed was done to the best of the teams ability
  • Produce a weekly progress report that kept track of the work the team accomplished over time with their sponsoring organizations
  • Complete any task given
  • Work along side team members to complete tasks
  • Provide support and safety for the team 

Front-End Associate, Roob-Green. East Victor, New Jersey
Mar. 2017 – Jun. 2017
  • Greet Customers 
  • Assist customers in finding groceries they may need 
  • Handle money in a professional manner
  • Cash-out customers in a timely manner
  • Help bag groceries
  • Monitor customer activities to ensure liquor/ cigarette regulations
  • Clean check out areas to keep busy during slow hours
  • Arrive to work on time 
  • Help customers bring groceries to their cars if elderly/ disabled 

Busser, McLaughlin, Kuhn and Adams. New Davisport, Rhode Island
Jan. 2016 – Jul. 2016
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Take dining reservations.
  • Clean restaurant / bathrooms 
  • Restock bottled drinks, pizza boxes, take-out boxes
  • Make salads

Education

Western New York College, New Delmymouth, Delaware
Bachelor of Arts, Social Work, Present

Skills

Organization
Experienced

Creativity
Experienced

Personable
Skillful

Excel Online
Skillful

Dedication/ Hard Working
Experienced

Communication
Expert

assistant team leader

  • The motivated team of call center operators on both inbound and outbound calls. 
  • Supervised the inbound team to make certain they answered questions knowledgeably and thoroughly. 
  • Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times. 
  • Did spot-checks listening in on calls to make certain teams followed provided scripts. 
  • Ran monthly goal contests with rewards. 
  • Motivated team to meet monthly goals and beat other teams in the Center 
  • Exotel calling and SMS training. 

assistant team leader

  • Handle more than 50 costumer interanctions per day, giving detailed, personalized, friendly, and polite service to costumers
  • Ability to provide service in a quick and efficient manner
  • Bilingual: English-Spanish : Able to provide clear costumer service in both languages
  • Balance store cash and deposits.

assistant team leader

  • Oversee general day to day business activities such as; banking and finance 
  • Complete monthly one on one assessments with colleagues 
  • Attend monthly meetings to review KPI’s and how to source improvement
  • Create a business portfolio whilst managing staff and clients
  • Produce constructive team building morning meetings and Weekly Business Meetings 

assistant team leader

  • High attribute in terms of customer escalation management and Implementation of new work ways, better process design for an enhanced customer experience.
  • High capability to drive and convert query/complaint to a first contact resolution.
  • Built Intelligent Sentiment Logic for Service mentions and driving Positive Sentiments on closure of each service issue.
  • Manage workflow and auto-allocation task for non-first time resolution mails.
  • Comprehensive consumer understanding, profiling, data base and management, Responsive Content Development as per brand tonality and based on three principles i) Empathetic ii) Conversation iii) Real-time .

assistant team leader

  • Helping supervisor monitor the staff.
  • Checking and record all the stock and material in Microsoft Excel. 
  • Handling ipod for the bed discharge and also Bed Making System (BMS)
  • Deploy staff to their work area.

assistant team leader

  • Ensure that all documentation meets export regulations. 
  • Arrange details of shipments with agents, customers & carriers as necessary for exports. 
  • Assign documentation activities to team members, like preparing dock receipts, bills of lading, and manifests, and examine reports and documents for completeness and accuracy, give instructions to team members regarding corrections. 
  • Issue bills of lading to shippers upon verification of documents.

assistant team leader

  • Trained new team members in the specific tasks of each position.
  • Rotated through different positions to keep the team working efficiently and meet all production targets.
  • Used equipment, such as forklifts.
  • Consistently reviewed work orders to complete accurate work.
  • Checked the quality of completed products and component materials to comply with manufacturing specifications. 
  • Updated daily logs with production activities and special incidents to keep managers well-informed.
  • Continuously classified and filed records to keep the system efficient and all information organized. 

assistant team leader

  • INBOUND OPERATIONS
  • DISPATCHING OPERATIONS
  • AUDITING
  • SOLVING CUSTOMER ESCALATIONS
  • OUTBOUND OPERATIONS
  • ACCOUNTS HANDLING

assistant team leader

  • Performs collection activities over the phone ( Security Bank xdays / PNB collections / Aeon Credit Service )
  • Managing team target in the absence of the Team Leader
  •  Delegating daily tasks ( Attendance/PTP/Confirm) 
  •  Answering teammates questions and resolving issues

assistant team leader

  • Android application development using Java, Android SDK / Studio / APIs / Frameworks, with successful apps released to the Play Store
  • Object-oriented design & development, data structures, algorithms, problem
  • Collaboration within developers, testers and graphical designers in cross-functional teams to define, design, and deliver features and improvements
  • A good understanding of modern Android development. MVP Design Pattern, Dagger2, Bufferknief
  • Developing unit tests and automated functional tests
  • Mobile development experience with iOS & Experience and understanding of the iOS Design Guidelines
  • Internal support, knowledge sharing and mentoring

assistant team leader

  • Open and close the boutique. Including nightly deposits and record keeping.
  • Coach team in the moment when needed. Discuss possible opportunities of growth.
  • Assist in promotion changes and markdowns of merchandise.
  • Maintain all visuals including mannequins and clothing representations.

assistant team leader, sales engineer

  • I worked within telecommunications and was responsible for determining and implementing the exact needs of the customers whilst ensuring that the key issues of cost, time, quality and customer satisfaction can be realised 
  • I worked towards personal monthly targets and also as part of a team
  • My specific team was responsible for the appointing and selling of telephone systems as part of the NBA (new business acquisition) team
  • During this show period I was promoted to assistant team leader 
  • I generated £52,000 of profit for the company during my time

assistant team leader ( sm&chat&email& rebook )

  • Handled All Social Media Platforms (Twitter,Facebook,Instagram,Apps )
  • Handled Reebok Project for one year ( calls, Emails )
  • Handled Email, Chat department at Wadi.com
  • Set overall vision and provided team leadership
  • Molded team and embraced change to adapt within dynamic market
  • Automated data aggregation to reduce data processing time
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities

assistant team leader

  • Assist the Team Leader in running the office and team with day to day jobs
  • Training of both In house consultants and Retail Travel Consultants 
  • Attendance at meetings with Retail Flight Centres to promote bookings with Infinity Holidays 
  • Understanding the working business and quarterly plans for our business and areas

assistant team leader

  • Communicated regularly with customers to ensure customer satisfaction.
  • Delegated responsibilities among co-workers.
  • Worked diligently to create an efficient work environment for co-workers.
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

assistant team leader

  • As Assistant team leader, managing multiple reports of team it includes team quality and production.
  • Planning and work delegation : Inventory or work Planning and assigning inventory to the subordinates.
  • Client interaction : Interacting to the client on conference calls as well as in mails to share the work data, which will be in an organized way by using excel spreadsheet tables and charts. 
  • Overpayment recovry : Analyzing the claims, validating and recovering the overpaid claims, which is billed by the healthcare providers.

assistant team leader

  • Supervised staff in the Exam department under the leadership of the Process Leader.
  • Ensured Exam department shift staff met daily operational goals.
  • Resolved examiners queries by answering questions.
  • Ensured staff complied with Target quality customer service standards.
  • Delegated daily shift tasks to employees.
  • Provided coverage for employees who were taking time off.

assistant team leader

  • Ensures daily tasks, answering employee questions and resolving issue.
  • Includes assigning individual work tasks and assessing employee work performance.
  • Conduct regular review of all call center agents performance and organize training sessions.Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards

assistant team leader

  •   Helping in the running and managing the call center daily
  •  Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents
  • Recommend and purchase gadgets to enhance job performance at the call center

assistant team leader (sales)

  • Work along side team members to complete tasks
  • Provide support and safety for the team 
  • Oversaw customer service Escalation to reduce complaints
  • Managed team workload to reach targets for specific tasks

assistant team leader

  • Planning and executing of ordering and merchandising for AD change overs.
  • Running the Front-End efficiently to ensure customer satisfaction.
  • Coach, train and develop all team members.
  • Delegated jobs to team members for an even distribution of responsibilities to keep up positive appearances among guests

assistant team leader ( chat & email )

  • Data Analyses, Report managing, Views and triggers ( Zendesk, GoodData )
  • Managed team workload to reach production targets
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues
  • Created staff schedules, approved requested time off, and updated reports
  • Supervised 50 staff and contractors
  • Oversaw process improvements and offered courses of action for correcting reoccurring issues
  • Worked with customer service representatives to handle escalated customer issues

assistant team leader

  • Performs collection activities over the phone ( Security Bank xdays / PNB collections / Aeon Credit Service ) 
  • Managing team target in the absence of the Team Leader 
  • Delegating daily tasks ( Attendance/PTP/Conf
  • Answering teammates questions and resolving issues 
  • Coaching teammates on their areas for improvements/weakness/strengths 

assistant team leader

  • Oversee a group of 10-12 people ages 18-24 along with the Team Leader
  • Provide respectful communication between the team and our work supervisors
  • Prtovide direct service and support to individuals or clients 
  • Establish and maintain relationships with other agencies and organizations 
  • Evaluate the work of the team to ensure the work completed was done to the best of the teams ability
  • Produce a weekly progress report that kept track of the work the team accomplished over time with their sponsoring organizations
  • Complete any task given

assistant team leader

  • Greeted guests and took Food & Beverage orders while communicating with other team members.
  • Responded to customer concerns in a sincere and professional manner
  • Prepared and served Food & Beverage items to guests.
  • Operated a cash register and made sure guests received proper change.
  • Cleaned, sanitized, and swept/mopped work areas
  • Stored and rotated stock and food items within assigned work locations 
  • Performed opening and closing procedures related to the assigned Food & Beverage location and as directed by shift supervisors