assistant store manager Archives

Assisted Store Manager in all aspects of store
Trained employees
Prepared nightly paperwork and deposits
Shipment and stock

Communicate with customers and evaluate their needs
Conduct regular audits to ensure the store is function-able and presentable
Make sure all employees adhere to company’s SOP’S
Act as our store’s representative and set an example for our staff

Led operations to drives sales and profit
Recruited, hired, and trained new associates
Appointed department heads and trained them as well
Upheld Wal-Mart policies and held associates accountable through Wal-Mart’s accountability system
Planned and executed modular sets
Inspected the salesfloor for opportunities and implemented strategies to insure the issue was corrected
Managed wages and other controllable expenses through communication and planning

Opening/closing duties including cash handling, deposits, and key holding duties.
Receive, verify, and stock new merchandise on weekly basis.
Greet & assist customers with locating desired product and suggesting additional items.
Supervise sales associates to make sure they are staying on task and make change for cashiers.
Recover products and make sure store is neat & organized.

Plan and complete staffing, training, and performance evaluations to develop and grow sales and service programs.
Plan, coordinate, and review activities in sales and service and Specialty and in receiving and oversee store operations.
Plan and coordinate activities involving sales of products, services, commodities in order to stay In Stock.
Develop Department Supervisors and associates and coordinate Role, Routines, daily operations.

Prepare and manage departmental budgets, assist the Department Team Leaders with staff rostering.
Supervise the activities of all team workers, engage in receiving and storing, food safety and food handling and safety procedures.
Interview, select, train and supervise personnel.
Plan, develop, and implement supermarket safety and security programs, training and activities.
Communicate with Department Team Leaders regarding production, sales planning and stockloss control.
Inspect physical conditions of supermarket departments, equipment and organise maintenance, repairs, or replacements.
Monitor customer pickup, ensuring quality of food items are of high standard.

Entering daily records of highvalue items and doing paperwork
Handling cash, counting and preparing bank deposits.
Assigning shift duties and training new staff.
Suggestive selling product purchases to meet customers’ needs.
Change or rotate window displays, interior signage to reflect changes in inventory or promotion.
Ordering merchandise and supplies using company’s portal.

General Operating RequirementsLeads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Maintain metrics, reports, process documentation, and customer service logs to drive company directives.
Supervise the activities of workers engaged in receiving, merchandising, and sales to uphold company standards.
Managed and coordinated with multiple departments such as manufacturing lab, doctor’s office, and retail floor.
Conduct a quarterly inventory.

Provided customer service for multiple customer concerns
Fulfilled customer orders both in-store and from the warehouse
Hired, trained, and scheduled store staff
Implemented new market strategies for emerging businesses
Maintained both sales floor and stock room

Managed the sales floor to ensure maximum store wide profitability as well as customer satisfaction.
Managed opening and closing procedures including counting in/counting out registers, cash deposits, inventory tracking, calculating payroll updates, etc.
Coached team in effective selling techniques and customer service by applying proactive monitoring and corrective action strategies.
Assessed job applications and interviewed candidates to find qualified new hires.
Assisted store manager in delegating operations responsibilities throughout the store.
Assisted in-store merchandiser in delegating assignments to complete visual projects.
Executed loss prevention strategies both on the floor and at the register to minimize losses.

Supervise the activities of up to 100 workers engaged in receiving, storing, and merchandising products as well as taking care of customers.
Interview possible new hires.
Evaluate current employees on a yearly bases.
Work closely with Human Resources in solving specific employee issues.
Help department heads determine ordering quantities, placement of product, and creating obtainable goals.
Verify the costs of incoming products to ensure profitability.
Complete a daily sales report tracking expenditures and progression of sales.

Manage and lead the team to success through achieving sales goals.
Completed weekly coaching conversations with associates discussing performance and oppertunities.
Constructed development plants to aid in bridging associates gaps to encourage growth.
Interview, select, and train associates to be high performing individuals.
Create weekly schedules.
Managed inventory through regular audits.
Ensure patients expectations are consistently exceeded to create favorable experiences.

Assisted the store manager in overseeing store operations;
Made schedules according to store budgets;
Hired and trained store personnel to maintain departments, protect the cash flow and other financial transactions
Promoted service and rose store service scores to 80%
Passed the Pharmacy certification test
Maintain stockroom cleanliness
Decreased store inventory by $160,000

Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team
Impact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet
extensive use of the NAV and LS system

control and manage all other operational costs with in the store
maintaining stock and store GP
stocktaking ,ordering, receiving and rotation of stock
claiming credits on stock when needed

Counted product stock to maintain inventory records.
Open and Closing of the store.
controling mark downs, and mark down reports
maintaining a good GP on marked down stock

Responsible for general Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store s in-stock position, and maintaining an appealing and organized store appearance. Responsible for performing following tactics : staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Duties also include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. Proficient at the performance management process, including semi-annual review of associate performance and executed the associate disciplinary process when necessary.
Responsible for Operations Management which includes supervision of front end processes involving sales and return transactions, as well as special services and lot support. As well as back end operations like oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
Also trained on how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
Exercising command of store standard operating procedures (SOP s), especially those involving Safety compliance.
Business Analysis and Merchandise Planning Initiatives including driving department profitability through analysis of sales trends.

Answer questions about product features and benefits.Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Motivated and inspired employees to achieve high performance.
Researched customer issues to understand problems and developed successful resolutions.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Manage sales quotas and train team on best practices.
Set shift schedule.
Support with quarterly inventory processes.
Support with store opening and closing and support preparation and delivery of bank deposits.
Ensure visual merchandise programs are followed and marketing promotions are effectively communicated.
Maintain store appearance, rewind DVDs.

Suggest sales training programs and techniques.
Communicate with customers and evaluate their needs.
Research emerging products and use information to update the store’s merchandise.
Create reports, analyze and interpret retail data, like revenues, expenses and competition.
Conduct regular audits to ensure the store is functionable and presentable.
Make sure all employees adhere to company’s policies and guidelines.
Act as store’s representative and set an example for staff.

planing, set up and ordering of stock for compliance ends
Supervise the activities of workers engaged in receiving, storing, and stocking of the store and departments
Prepare and manage departmental budgets.
supervise staff and staff mainagement
organize roosters and wages budget
predicted sales and wages
control wastage, and wastage reports

Design and implemented customer satisfaction metrics.
Reorganized the sales floor to meet company demands.
Trained staff to deliver outstanding customer service.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or and daily processes.
Write schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
Coached and developed store associates through formal and informal interactions.

Supervised 5 employees during shift and ensured service standards were being met.
Oversaw receiving of shipments and deliveries.
Consistently provided excellent customer service during high traffic periods.
Supervise the activities of workers engaged in receiving, storing, stocking

Assisted Store Manager with daily operations of the store. This included checking in any merchandise from external vendors,making arrangements for maintenance when necessary,participating in conference calls,and providing issue resolution for customers complaints or concerns.
Ensured that standards and goals were being followed and achieved.This included updating and maintaining metrics provided by corporate,providing a visual comparison of where the employee stood in regards to not meeting, meeting or exceeding expectations.
Took part in helping employees achieve growth both personally and career wise. This included providing encouragement and recognition where applicable.
Assisted with store inventory and merchandise movement.This included ensuring that damages were processed properly,discontinued items were removed from the planogram promptly,any items available were stocked within a reasonable time process,and that out of stock items were ordered in a due diligence process where available.

Generated and monitored reports including daily Sales figures, weekly Profit Margins, and monthly Loss Reports
Analyzed reports and developed methods to control day to day expenses while capitalizing on the store’s strengths and improving on discovered weaknesses.
Generated schedules for both part-time and full-time employees to ensure appropriate staffing.
Ensured excellence in customer service by training new front line staff on expected standards
Promoted industry leading merchandising standards by performing numerous tasks including, but not limited to, store appearance, ad development, and coordinating special event sets
Implemented various performance management initiatives focused on employee education and development
Responsible for issuing employee discipline when required

Determine and type employee schedules.
Process loan contracts.
Appraise customers items to determine loan values.
Prepare, file, or email daily reports/discrepancies to district and regional managers.
Supervise the activities of workers engaged in receiving, storing and testing products or materials.
Manage and safe keep millions of dollars in cash, equipment, customer property, and company assets.

Arranging stock room to easily get to the needed items .
Received shipments of the brands we sell.
Mentored team on effective upselling and cross-selling techniques.
Developed new process for employee evaluation which resulted in marked performance improvements.
Implemented new team onboarding program, reducing training time from 4 weeks to 2.

Determine appropriate pricing for trade-in items including records, memorabilia, and vintage items.
Electronic ,Toys,Sporting Goods,Photo,and Cellular Assistant for 1 year.to ensure instock and managing department managers
Recieving,checking in trucks to properly unload
Score card -freight worked in timely manner to ensure scorecard was 100% daily based on unload and instock procedures

Manage several departments included,but not limited to total store operations
Consumables manager,such as all grocery,deli,bakery,meat,frozen ,dairy,pets,hba,pharmacy,chemicals(household),paper
Overnight manager 1-1/2 years to properly insure of trucks unloaded,freight worked to insure shelves are within policies of instock for shoppers
Scan returns within regulation of OSHA for shipping
Scheduling of 50 to 100 associates
Monitoring sales for daily operations
Accounting office,such as balancing each register ,and entering into computer,verifying deposits for pick up