assistant store manager Archives

Participate in the interviewing process and recommend candidates using core competencies
Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
Support the management team in fueling the growth of the business through developing future leaders for the internal pipeline and identifying and networking with external talent to contribute to a solid talent succession plan
Foster a positive work environment and provide direct, objective feedback in a timely manner using competency based language to maximize performance

Maintain records pertaining to inventory, personnel, orders, supplies, bank deposits, and end of day processes.
Counts/Bank Deposits.
Promoted from Retail Floor Supervisor to Assistant Store Manager (March 2016-September 2018).
Promoted from Stockroom Supervisor to Retail Floor Supervisor (April 2015 – March 2016).

Incharge of Big Bazaar store operations which includes Fashion/General Merchandise/Home Fashion/Toys Sports and Electronics.
Turnover of the handled area is around 40 crore p.a. . Incharge of store planning/ targets .
Major tasks include stock planning, manpower recruitment/handling, meeting budgets, revenue and margin generation. Also part of there core corporate dealing group .
Basic Store Maintenance/Cleaning.

Assisted store manager in big picture store operations on a day-to-day basis including schedule writing, team recruiting and communication with upper management.
Temporarily stepped into the role of store manager during store manager’s absence and was in charge of big picture operations including all schedule writing and overall store planning.
Set up and conducted group interviews for seasonal and core sales positions and developed individuals new to these positions.
Contributed to conference calls with other store managers and assistant store managers in the district and region.
Presented self in a way that upheld the company’s unique brand.
Engaged customers in friendly conversation and used identifying characteristics to personalize conversation to the specific individual.
Utilized teamwork and effective communication to provide consistently genuine customer service.

Setting sales floor to schematics
Reducing theft
Promoting sales
Meeting company expectations on margins

Inventoried stock and re-orders when inventory dropped to a specific level and monitored sales activities to ensure that customers received satisfactory service and quality goods
Improved customer satisfaction by 15% in two months
Greet and upselled product of the month
Efficiently managed all operational functions including receiving/back room inventory and store maintenance.

Loss Prevention Training.
Filing Paperwork/Register Til Counts.
Face to Face Engaging Sales.
Shipping and Receiving of Product.
Register Training.
Outfit Building/Brand Awareness.
Training of New Hires.

Maintaining the standards of Display and Visual merchandising.
Maximizing store revenue by suggesting upgrades and add-ons to customers.
Learning and working on different types of reports.
Performing clerical and administrative duties to support the store manager.

Ensure personnel and staff compliance to sales, customer service and satisfaction policies.
Provide leadership and motivation focusing on a strong selling team.
Responsible for shipping and receiving product, minimizing loss, processing payroll and other administrative tasks.
Takes full responsibility for all management functions in absence of store manager and senior assistant manager.

Led store employees
Stocked, reset plannograms
Responsible for money and employees
Took in trucks and made sure everything was accounted for

Ensures standards laid down by Dominos Pizza International Limited and the quality parameters to be followed during the operations.
Worked towards food quality and 100% customer satisfaction
Ensure all daily and nightly metrics are met among costs and profits.
Maintaining healthy work environments and resolving any conflicts that may arise among employees.

Ensure product quality and timely delivery of product.
Manage up to 30 employees and ensure all jobs get supervised and completed in full.
Assist any employees with learning and ensure proper procedure is followed.
Ensure timely work flow of all employees.
Ensure correct count of all product is maintained.
Order more supplies and maintain current inventory of all products.
Assist employees with any escalated customer requests or complaints.

Recruited, interviewed and hired individuals who would add value to the team.
Used customer service experience not only to make sales and lasting relationships with customers, but to address and resolve any concerns or issues with customers and/ or employees.
Shared and coached best practices for sales and customer service with other team members to help improve the store’s efficiency and profitability.
Shift Management – Ensuring optimum utilization of manpower and machinery. A Team player motivating the team to perform towards goals & targets given.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
Handling stores operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the production & distribution process.
Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries;

Closing & Opening of the restaurants
Ensures complete and timely execution of corporate & local marketing plans
Rostering for team members
Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Assists Restaurant General Manager in interviewing & hiring team member
Takes disciplinary action

Store Operations and Customer Service
Stockroom Coordinator and Receiving/Order Specialist
Responsible for training new associates
Facilitated store meetings and corporate announcements
Merchandising and Planning
Inventory Maintenance and Loss Prevention

Develop team of all-stars to produce maximum revenue during business hours
Meet Sales Goals
Returns/Exchanges
Store Layout (Planogram)
Deter internal/external theft

Managed Weekly Inventory
Ensured cash was managed efficiently
Thought strategies to minimize store costs
Tracking current and possible upcoming sales trends.

Overseeing day to day store operations.
Overseeing and maintaining the highest possible standard of customer service from my team.
Ensuring my team and I have a safe working environment as my role as the WH&S officer.
Working with Tackle World Australia Executive to produce and design new products for Tackle World stores across Australia, and produce marketing material to help ensure successful product launch and sales.
Competitor Price and stock analysis.
Making sure my team are achieving daily and monthly sales targets.
Building strong working relationships with Tackle World vendors.

Managing up to 10 staff members rosters
Opening and closing of the store, cash handling and banking
Giving feedback on products sales results
Reading Financial statements and participating in weekly conference calls with head office
Controlling the flow of stock to the store
Organising deliveries to and from the store and organising invoice paperwork

Utilized well-developed communication, active listening, and engagement skills when speaking to customers
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
Cleaned rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs, swept, and mopped
Gathered and emptied trash and recycling bins
Set up and took down chairs and tables
Played mix of songs which matched station format and avoided dead air by closely monitoring length of each song
Ran the photo booth at special events, such as weddings, parties and reunions

Receive and process all incoming and outgoing shipment
Ensure all incoming and outgoing paperwork is completed properly and filed in the designated areas
Track the weekly reports detailing the store’s sales metrics
Type correspondences with our District Manager or other managers as needed
Order store supplies
Manage timekeeping documents and ensure all associates are clocking in and out on time and as scheduled
Assist the Store Manager in the interviewing and hiring process

Upselling customers to achieve higher sales growth
Staff training
Assist in recruitment, performance management, payroll and scheduling, health and safety, and store security
Maintain a knowledge and implement policies and procedures

Recruited, interviewed, and hired individuals who would add value to the team. Coached the team on effective up-selling methods as well as other training.
Shared best practices for sales and customer service with other team members to help improve the stores efficiency.
Stocked and replenished merchandise according to store expectancy. Cleaned and organized the store, including back room, checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting contents of cash register. Processed payments cash or card and returned proper change for cash transactions. Operated a cash register with 100% accuracy.

Assist General Store Manager with hiring, training, motivating and a team of qualified associates that communicate and represent the Brand.
Assist in developing an outstanding experience for both associates and customers
Set the pace by leading the team with exceptional sales and strong presence on the sales floor.
Organized special events to increase sales and create and maintain customer relationships.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Provide a clean, organized and inviting environment for both customers and associates
Monitor daily, weekly, monthly processes to ensure operational integrity

Mentored the team on effective up selling and cross-selling techniques.
Handled all scheduling for store shifts to ensure proper staffing at all times.
Efficiently addressed customers issues to ensure quick and successful resolution.
Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
Answered customers questions and addressed problems and complaints in person and via phone.

Manage the Store and Staff and make sure they achieve their targets
Inward and Outward of the Stock
Make Daily Reports
Take follow ups from the company and solve any issue regarding the same.

Receiving and Dispatching of Coffee Machines
Generating Invoices
Stock-Take
Inventory Controlling

Lead and empower associates to reach their full potential both on and off the sales floor.
Interact with the public via social media and maintain the store’s online presence
Process sales when necessary
Generate and review daily sales report

Coach and support other team members
Hire and train new employees for the sales floor
Maintain and monitor store inventory
Ensure that the store is clean, safe and presentable for customers
Greet and assist customers as necessary when other sales associates are busy
Conduct regular audits of the store’s physical and practical condition to ensure quality
Maintain product levels appropriately