assistant store manager Archives

Operated a cash register for cash, check and credit card transactions with 95% accuracy.
Maintain store backend including cash handling, deposit reconciliation
Execute and monitor loss prevention and shrink programs
Ensure team is well motivated and appreciated for their good work through R&R activities & outdoor sports and maintain a harmony amongst team size of 22 people

Engage in day to day administrative duties including site maintenance, daily reconciliation, customer services and database management, both autonomously and as a team.
Consult storage inquiries over the phone or walk-in customers, take reservations, sign storage contracts, follow up and overdue reminder calls.
Conduct regular store meetings
Ensure employees are aware of safety standards and ready to act in emergency

Recording quantity, type, and cost of items sold to determine which items may be less profitable and ensure accuracy in documentation of sales.
Reviewing menus and monthly promotional deals to determine labor and overhead costs, and assigning prices to menu items.
Posting corporate ordered signage/decor throughout the interior and exterior of the operation as directed.
Communicate, execute and manage marketing and merchandising programs

Handle a 6000 sq.ft store with more than 350 employees
Training employees regularly
Inventory control and
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.maintaining audit

Sales and bottom line profits of the store
Drive store controllable expenses
Recruit, train & evaluate store employees, also conduct reviews to understand their development and coach them as required
Create and possess ownership mentality amongst the team for their performance and career development and reviews the same on regular basis
Provide a positive work environment and handle employees issues appropriately and in timely manner
Resolve customer complaints and issues by providing optimal solutions.
Ensure store standard is maintained as per company set benchmarks

Ability to understand and support store operations with under company standard procedures- Be assist with 1st Implements RFID system operation in Malaysia Store.- Performs and trains all duties of the Customer Service Representative and Lead- Develops and plan employee work schedules responsibilities to continue to develop and gain business practice in different market perspective.
– Tasked to manage M’s Floor overall daily sales operation and maintain high-performance standard sales floor shopping environment to the customer.- Support Geranal Store Manager in term of product lineup layout planning in order to create more attractive sales floor to continue improving sales and brand reputation and store is moving towards the same goal direction with global headquarter.- continue supporting and developing staff development in term of the training plan
Reviewing work procedures and operational problems to determine ways to improve service, performance, and safety.
Arranging equipment maintenance and repairs, and coordinating a variety of services including waste removal and pest control.

Oversee sales and customer service staff.
Coach and direct sales staff, provide training, and performance evaluations to develop and achieve sales target and service programs.
Review sales performance records and reports to better support and assist the sales staff
Direct, coordinate, and perform activities in sales, service and operations

Assist store manager, run store (Manchester/homewares)
Communications with customers, higher management and employees. Rostering, overseas POS
Organizing and directing staff training programs, resolve personnel problems, hiring new staff, and individually evaluating employee performance. (ServSafe Certified)
Ordering/purchasing of operational equipment and supplies.

Monitoring budgets and payroll records, and reviewing financial transactions to ensure that expenditures are authorized.
Scheduling staff hours and assigning specific shift duties.
Establishing standards for personnel performance and handling customer service matters.
Scheduling and receiving food and beverage deliveries, also checking delivery contents to verify quality and quantity of product.
Investigating and resolving complaints regarding food quality and service.
Counting money and making daily bank deposits, including safe reconcilitions.
Monitoring operation’s compliance with health and fire regulations regarding food preparation and serving, and building maintenance.

Assisted manager of operations in completing store procceses such as promotions, sales growth, employee hiring and retention.
Supervised the activities of employees engaged in receiving, storing, testing, and shipping products or materials.
Maintained a positive and motivational attitude to promote a stress free, highly productive environment in a high paced work place.
Studied competitors products and consumers interests or concerns to answer questions or provide complete information and suggestive sales.
Efficiently researched products for safety hazards and maintained up to date information with all Canadian consumer products recalls and alerts in the relatable field.

Handled People flagship store with leading 14 workforce.
Worked as Executive-MIS people/Buying & Merchandising (Backend operations) at Aditya Birla Fashion and Retail Ltd.
In charge of ordering and maintaining inventory
Making sure cash register was balanced

Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Manage control of costs and losses
Oversee the work of employees and ensure day to day tasks are completed.
Respond to customers’ complaints and diffuse critical situations.
Handle cash registers and oversee payment activities.
Perform bookkeeping and cash balancing activities.
Maintain awareness of market trends and competition to ensure excellence in customer service.

Visual Merchandise coordinator
Store sales and KPI management
Staff shift management
Oversee production and loading/unloading process for trailers every truck receiving day.

Aided customers in finding their desired product
Expertly operated a CNC based sewing machine to create a variety of designs for customers
Led local store in all KPI categories regularly as well as placing within the top ten associates across the district frequently
Provided training and instruction on selling techniques and operational techniques of CNC based sewing machine to staff members

Assisted n overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and statistics and offering constructive guidance.
Recruited, interviewed, and hired individuals demonstrating passion, dedication, and added value to learn.
Provided coaching for improvement on individuals with poor performance and given the decision to terminate based on facts.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Collaborated with department heads to identify opportunities, develop timely solutions, and create action plans.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

Assist with the day-to-day operations of the store
Motivate and inspire the employees to work hard to increase store sales
Store closing and opening
Handling of store cash
Creating safety guidelines
Processing documents and reports

Oversee shift managers and their staffs.
Plan and direct staffing, training, and performance evaluations to develop and control sales and production.
Process arriving merchandise and keep inventory of existing merchandise.
Complete of CAO duties to include; on hands, shrink, special orders and features.

Management of total overnight operations
Managing offloading and inbound shipments with overnights of 22 managers and sales floor associates.
Led daily team meetings to discuss top departments, sales, expectations and safety procedures.
Price changes completed per department.
Oversee scheduling to meet business needs.
Food safety culture, rotation schedules adhered to.
Registers accounted, balanced and reset.

Coached the team on effective upselling and cross-selling methods.
Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met
Participate in the performance counseling of associates
Complete all other duties as assigned

Supervise the activities of workers engaged in receiving and stocking
Respond to customers questions and complaints
Receive vendors
Helped with scheduling
Supervised overnight stocking
On hand adjustments

Provide managerial, operational, and financial support to the Store Manager
Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals
Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store
Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
Demonstrate exceptional customer service
Support the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers
Achieve accuracy in executing markdowns, shipping, receiving, and cash control

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or distribution
Review reports and data to recommend workforce realignment or to suggest changes to training and development.
Direct human resources activities, including the selection of applicants or other high-level staff, or establishment or organization of major departments.
Performing store system EOD and SOD daily.

To create outward Invoices and bills for the stock sold.
Store operations in FMCG goods,
Quality check, FEFO, Sales,
Monitoring daily targets & achievements.
Training employees with regards to Products and process and cashiering.
Redressing customer complaints related to products.
Ensure availability of products & replenishments.

Direct sales floor activities ensuring excellence in customer service and resolving store level problems
Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
Oversee personnel management interviewing hiring training mentoring/coaching and evaluating
Manage merchandise selection window displays and supply orders.
Work with corporate management developing local marketing and advertising strategies
Applied strategies that improved shrink percentage for two years.
Overlooked a 3.2 million dollar store with increase to profit of 14%

Oversee a total of 25 or more associates on a daily basis
Backroom unloading
Stocking freight
Following up Overstock Verification
Making sure Truck Finalizations are completed

Lead and manage a team with setting and executing business requirements and targets.
Supervise the activities of workers engaged in receiving, storing products or materials.
Plan, develop, or implement team safety and security programs and activities.
Confer with department leads to coordinate in store activities, such as production, sales, cost of doing business and team wellbeing.
Respond to customer and team member questions and complaints regarding experiences and services, both positive and negative.
Develop and document standard and emergency operating procedures for receiving, handling, storing, transport and salvaging products or materials.
Work with team members in assisting them with return to work plans and physio recovery plans.

support the manager in the daily operations of a retail store.
supervise employees, work with customers and help carry out the directives of the manager and owner.
ensure that store personnel provides exceptional customer service. This includes answering questions and assisting with product selection, purchases, and returns as well as handling any disputes.
help ensure that the store is clean, well organized, and properly merchandised.
responsible for making sure that all store policies, procedures, and controls are followed.
coordinate and oversee the planning, organizing, and delegating of work among staff.

Managed a high volume store (sales over 5 million annually at Club Monaco)
Prepared visual displays and planned store “flips” in which all new inventory was presented in store to maximize sales
Prepared paper work to help track sales goals and make sure they were met
Responsible for daily opening and closing procedures
Responsible for daily bank deposits
Created weekly work schedules for up to 45 employees (at Club Monaco) based on varying labor budgets
Received stock and maintained inventory control (AS400 trained)

Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
Evaluated consumer reports on a monthly basis.
Promoted from Sales Associate to Stockroom Supervisor (June 2014 – April 2015).
Hired as Sales Associate (November 2012 – June 2014).

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