assistant store manager Archives

Responsible for entire Store Operations such as Inventory Management, People Management, Employees Engagement and Employees Satisfaction, Process Handling, Innovation in Business Processes, Merchandising, Profitability in Business.
Have continually been asked to lead the newest, hardest, challenges my workplace has been facing and have a track record of delivering results through clear bold visions, innovation and attracting. Leading the workplace with 50+ employees.
Uses proper telephone etiquette when assisting calling.
Proactively provide input for problem solving incentives.

In charge for complete order processing and Customer Service
Follow ups with the vendors for ensuring timely deliveries of merchandise from the warehouse
Ensuring prompt Customer Service to maintain standards of organization
Maintaining Stock displays to suit customers needs in terms of quality, quantity and cleanliness
Data Entry of orders executed using Grocery Manager Software

Handled large amounts of cash
Perform merchandising training, merchandising audits and follow-up audits
Successfully coached and developed 8 sales representatives to assistant managers
Graduated as top of the class from the Retail Management Development Program (RMDP)

Monitor inventory levels and requisition or purchase supplies as needed. services.
Worked closely with Asset Protection Manager learning new ways to protect assets and brought those ideas back to my team.
Subject Matter Expert for 2 Territories, merchandising for a total of 12 locations
Merchandise the stores at all locations to meet iPOG merchandising standards

Assist store management team with maintaining store record, filing material, locating and compiling data from files.
Customer service oriented.
Exceeds sales goal expectations.
Protects customer’s personal information.
Actively attend and participate in store meeting.
Assist with identifying areas that need improvement.
Prepares and ensures accuracy for store bank deposits.

Reconciling and check the variance with the system sale.
Took photographs of merchandise and signage for regional weekly coaching.
Led 3rd party inventory counts and managed inventory through asset protection guidelines.
Developed efficient processes for inventory management resulting in store with the least amount of asset loss in our region.

Delivered excellent customer service by greeting and assisting each customer.
Receive incoming customer calls, identify and respond to customer concerns and complaints and expediently resolve issues.
Checked floor inventory several times per shift and replenished items that were low.
Aided the store manager with front window displays which showed off the latest merchandise.
Stepped in to assist cashiers during busy shopping times to ensure line flow moved quickly.

Conduct and review loss prevention audits for all areas of the store as well as review them with corporate employees.
Develop plans and set goals to reduce SHRINK associated with internal and external theft.
Managing deliveries
POS operations.

Meet and exceed customer experience and sales and service objectives, revenue and productivity for the stores.
Assist the Store Manager in the daily operation of the retail stores
Facilitate the monthly scheduling program, resource planning, and Scheduling of employee shifts to ensure the right staff coverage.
Maintain inventories, conduct physical inventories (daily, monthly, weekly counts), and maintain store appearances
Assist in the development, training and management of the team of customer service representatives and sales consultants by providing feedback around sales techniques effectiveness and providing excellent customer service
Set daily goals individually for staff and observing and coaching staff to meet their targets
Consistently demonstrate excellent leadership and coaching skills in an effort to lead by example

Used Dayforce to schedule team shifts to coincide with hours given by company.
Used Dayforce to plan weekly financial goals.
Worked with monetary budget for overall operations of store.
Trained new hires and seasonal staff on company culture, brand, product knowledge and floor/backroom operations.
Reviewed reports submitted by staff members to recommend approval or to suggest changes.
Prepared and directed preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Used Canva, Powerpoint and Vistaprint to produce signage and event collateral.

Managing daily store operations.
Determining duties to be carried out by sales associates.
Processing shipment.
Counting and maintaining register tills.
Assisting multiple locations in filling an assistant management role as well as building fixtures and setting up for newer stores.

Maintain customer and bank confidentiality
Take responsibility for solving customer issues
Increase new bank relationships within the community
Train operations department personnel as well as front end and customer service associates in all aspects of their role.

Making sure the shop floor runs smoothly
Meet the store’s monthly targets and handle budgets
Recruit and train staff
Deal with any enquiries and complaints and monitor customer service
Serve customers as needed
Put together the rotas and shifts
Check that the products you sell are well displayed

Be a leader for the team
High energy – inviting personality
Powerful selling dynamic
Knowledge of product along with upcoming product to be released
Work with safety in mind
Keep the store organized and presenting to incoming and outgoing customers
Able to schedule with hours given for the work period

Resolve problems concerning delivery as well as customer service issues.
Collaborate with other departments to constantly improve exceptional customer service and add on to sales, order management, credit card compliance and shipping of customer orders.
Supervise the work of front of the house and back of the house as well as all other aspects of the store when I am the designated “head coach”.
Monitor incoming and outgoing freight processes to ensure compliance with regulatory or legal requirements especially in the case of firearms.
Participate in management processes, such as applicant selection, qualification as well as yearly performance evaluations.
Develop risk management programs in case of emergency scenarios.
Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics and electronic freight information systems, to improve efficiency and speed of delivery to customers or transfers to other locations.

Assistant Store Manager
Maintain, organize and analyze daily records and sales reports.
Originate and review loan applications to ensure accuracy
Exceed personal sales goals and coaching with leadership team on the bank’s sale revenue goal

Prepare monthly and quarterly reports for audits conducted by the Regional Operations Officer
Process and oversee various transactions while also paying strong attention to detail i.e. customer identity, check validity and account verification
Manage overall daily store operations including implementing policies and objectives
Educate customers around Regulation D transfer limits, Regulation E, Regulation CC funds availability, Regulation DD fees and interest, Bank Secrecy Act, USA Patriot Act and OFAC
Maintain excellent organization skills to maintain a clean and functional work space
Train and coach employees in customer service and banking procedures
Open accounts for personal and business customers

Prepare supplies for busy shifts and maintain inventory levels throughout peak hours.
Organize and implement staff schedules to maximize productivity.
Oversee food preparation to insure orders are completed in an efficient and timely manner with no product being wasted.
Resolve customer service issue to ensure total satisfaction from guests.
Manage and order supplies for renewal of inventory levels.
Train new employees to follow proper food handling and safety procedures.
Outline shift duties and develop plans for employees to follow.

Trained and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Processed new hire employment applications and performed group and individual hiring interviews
Worked closely with the District Manager to formulate and build the store brand.
Achieved exceptional results as Loss Prevention Manager by lowering the store’s shrink results by -39% in 2018.
Change or rotate window displays, interior display areas or signage to reflect changes in inventory or promotion.

Managed store operations, created sales strategies, and improved overall customer experience.
Supervised and led annual store inventories and department resets.
Oversee weekly scheduling and payroll budgets for all four quarters.
Interview and hire for needs of the store.
Train and develop internal talent.
Ensure merchandising standards are met.
Managed 10+ employees including 4 department heads.

Managing store and employees in the absents of store manager.
Created and set workers schedule.
Set up and arrange displays areas to attract the attention of prospective customers.
Staff Rostering

Interview and train personnel.
Auditing to maintain Compliance within Financial and OH&S sector
Working closely with state Marketing Team to structure and identify the success of our Local Area Marketing.
Merchandising and floor sales preparation of the new incoming stock from Buys Department

Interview, select, and train new employees.
Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
Unload, break down, and organize trucks.
Managed hunting area and gun counter.

Overseeing of day to day store operations.
Establish and maintain relationships between the business and the customers.
Maintaining personal and store weekly, monthly and yearly KPI’s
Reviewing and assessing of KPI’s and store budgets.
Conducting Performance Management Reviews for staff members
Examine, evaluate and process loan applications.
Implementing Corporate store and HR strategies.

Track inventory and shrink
Sales of LIDS club cards
Interview potential employee candidates
Placed in top 3 in items per transaction, club card sales, and total sales dollars for entirety of employment

Analyzed sales trends to make strategic business moves and merchandise presentations to increase profit.
Recruited, trained, and developed a team of 25-40 talented employees in various positions and departments.
Achieved a 0.01% shrink by implementing a strong focus on loss prevention, shipping and receiving, inventory accuracy, and proper keying procedures.
Effectively prioritized the processing of stock and implementation of marketing to secure customer satisfaction and achieve sales targets.
Participated and contributed to various meetings, inspections, conference calls, and audits.

Plan days in a planner and create action plans for certain time periods of the day
Manage team appropriately and position them according to the daily planner
Plan visual merchandising around the store e.g: moving fixtures, arranging signage and organising aesthetically pleasing displays
Store presentation and cleaning duties e.g: dusting and vacuuming
Customer engagements and management e.g: answering questions and queries about stock, managing laybys and dealing with customer compliments and complaints

Assist the store manager in daily duties
Following up with the action plan from the regional manager
Ensuring store standards are always 100%
Delegating task to full timers to ensure productivity.
Trainings and feedbacks to team when store manager is not around.
Banking and ordering of store necessities.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Supervise the activities of workers engaged their duties.
Interview, select, and train general and supervisory personnel.
Supplement upper management’s duties as needed.
Manage employees’ schedules and pay-roll.
Handle opening and closing procedures including lock-up and money deposit/withdraw.

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