To ensure proper execution of established policies, procedure, initiatives and directives regarding store operation, visual merchandising, staff training and in-store marketing store activation.To ensure store commercial success.To support front Retail forces via Store operation excellence programs to ensure increasing stores’ productivity and profitability.To ensure store comply Global Visual Merchandising standard and guideline. Identify and communicate Market needs and best practices.To measure progress on own KPIs. To report to Area Retail Manager,To review and take action on all MIS reports,To monitor and report on stores and competitors Sales and activities, and propose/initiate/take actions,To provide realistic plans and forecasts on store performances KPIs.
Employment history
Assistant store manager, Stamm-Johnson. Beahanhaven, Mississippi
Oct. 2019 – Present
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume. Performed investigations on market flows to identify seasonal trends and forecast consumer needs. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Coached team on effective upselling and cross-selling methods. Trained and managed associates in customer service and sales techniques. Walked through store areas every Every week to identify and proactively resolve issues negatively impacting operations. Used pivot tables to create detailed accounting reports to explain cost expenses.
Management trainee, Sipes, Kub and Nolan. Darinfurt, California
Assisted established management staff with operational oversight, business development and process improvement strategies. Explained services and products to customers in friendly and engaging way. Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant. Reviewed financial accounts for accuracy and resolved discrepancies. Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards. Forecasted business needs and scheduled employees to meet expected demands
Education
Southern Kuvalis, Padbergmouth, Georgia
MBA, Marketing & Finance, Jan. 2019
Northern Durgan, North Portiatown, New Mexico
BBA, Management, May. 2017
Accomplishments
Interests
Languages
English
Punjabi
Skills
Sales techniques
Quick learner
Team building expertise
Operations management
Staff management
9ae2f418-a486-4577-b651-420cd0b1088d
Andrew Smith
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Personal goals within computer sciences including database engineering and system maintenance.
Employment history
Assistant Store Manager, Hilpert, Nicolas and Sipes. Bashirianport, Tennessee
Oct. 2017 – Present
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
General Manager, Satterfield-Reichert. Thielmouth, Iowa
Jan. 2014 – Feb. 2014
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Establish standards for personnel performance and customer service.
Schedule staff hours and assign duties.
Order and purchase equipment and supplies.
Education
West Kulas University, Lanniefurt, Pennsylvania
Associate of Arts, Computer Science/Information Technology, Present
Eastern Beahan University, Lefflerburgh, New Jersey
High School Diploma, Jun. 2012
Personal info
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Object Oriented Programming
MySQL Programming
Computer Hardware
Management
Customer Service
b709c4e5-33f1-42a4-92a6-57a9ad84da7a
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Dependable, ambitious, detail oriented offering experience with every age group in any situation. Current student with expected graduation in 2021 equipped with an Bachelors of Science degree in Biological Sciences. Actively seeking role in any position where I can utilize skills and knowledge gained through experience and education to provide high service at every interaction.
Employment history
Dec. 2018 – Present North Tamica, Maine
Recreation Manager, Hyatt-Langosh
Monitored buildings during recreational and personal events.
Created and built events for the city to participate and partake in the events.
Supervised events to ensure safety and enjoyment with anyone participating.
Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
Perform first aid or cardiopulmonary resuscitation (CPR) when required.
Organize and participate in recreational activities and outings, such as games and field trips.
Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
Feb. 2020 – Present Port Lorie, Montana
Assistant Store Manager, Stehr, Dach and Reichert
Track and trace goods while they are en route to their destinations, expediting orders when necessary.
Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services.
Collaborate with others to obtain products or other display items.
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Work as part of a team of demonstrators to accommodate large crowds.
Education
Present
Bachelor of Science: Biological Sciences
West Ryan College – Dariushaven, Arkansas
Skills
Communication
Organization
Dependability
Time Management
Creative Thinking
Leadership
Adaptable
d7b09bad-f87b-4a14-8183-bc627af5fe97
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Experienced Manager with depth in recruiting training mentoring coaching and developing staff in large consumer-focused store operations. Strong budgeting sales forecasting and Shrink prevention coupled with an exceptional sense of customer service and in-depth knowledge of cash / inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of corporate goals.
Employment history
Assistant Store Manager, Feil, Stokes and King. South Kateton, South Carolina
Mar. 2020 – Present
Direct sales floor activities ensuring excellence in customer service and resolving store level problems.
Oversee personnel management interviewing hiring training mentoring/coaching and evaluating.
Assistant manager, Hessel Inc. Devonside, New York
Jun. 2017 – Jul. 2018
Applied strategies that improved shrink percentage for five years
Supported sales floor by implementing process improvements
Direct sales floor activities ensuring excellence in customer service and resolving store level problems
Education
Southern Schimmel Academy, New Merlinfurt, Delaware
Bachelor of Science, Computer Information Systems, May. 2016
Skills
Coaching
Expert
Shrink Prevention
Expert
Microsoft
Experienced
6f70349c-8449-4155-b877-cfa1cff585e8
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Applicant with 14 years of experience providing exceptional customer service and creating customer-centric environments within retail stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a retail customer service manager. A key team member with strong leadership and ability to work under pressure. Bilingual with fluent verbal and written skills in Spanish and English.
Employment history
Assistant Store Manager, Waters-Franecki. Port Pearline, Florida
Nov. 2007 – Nov. 2011
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers’ questions, and provide information on procedures or policies.
Network within communities to find and attract new business.
Oversee the flow of cash or financial instruments.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and make bank deposits.
Supervise others and provide on-the-job training.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Trained new employees on company policies and procedures.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Sell products being promoted and keep records of sales.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Maintain records pertaining to inventory, personnel, orders, and supplies.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorize and budgeted.
Schedule staff hours and assign duties.
Cashier, Jacobi, O'Keefe and Kilback. Johnstonbury, Wisconsin
Dec. 2001 – Apr. 2002
Assist customers by checking out their groceries, providing information and resolving their complaints.
Sell products being promoted and keep records of sales.
Stock shelves with products.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts and change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Assist with duties in other areas of the store, such as monitoring bagging and carrying out customers’ items.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Request information or assistance using paging systems.
Compute and record totals of transactions.
Education
Emmerich University, Lawerenceville, Delaware
High School Diploma, General education, Jul. 2005
Skills
Self motivation
Expert
Teamwork
Expert
Communication
Expert
Leadership
Experienced
b7151990-1851-46c4-a650-70fc95771325
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Current student and restaurant hostess with 3 years’ experience delivering high-levels of customer service to guests and clientele. Consistently ensure customers feel welcomed and accepted; coordinated reservations and setup dining rooms corresponding with guest wants and needs. Adept at managing events, order taking, seating arrangements, and directing overall dining operations and customer experience. Expected graduation September 2017, actively seeking a management role within a reputable, growth-oriented organization.
Employment history
Assistant Store Manager, Gaylord Group. New Brainton, Arizona
Nov. 2019 – Present
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Oversee the flow of cash or financial instruments.
Review collection reports to determine the status of collections and the amounts of outstanding balances.
Recruit staff members and oversee training programs.
Submit delinquent accounts to attorneys or outside agencies for collection.
Evaluate data pertaining to costs to plan budgets.
Manager, Gerlach-Hansen. Gutmannmouth, Wisconsin
Oct. 2016 – Nov. 2016
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Prepare budgets for approval, including those for funding or implementation of programs.
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
Sales Manager, Weimann, Sanford and Sauer. West Pearlyton, Rhode Island
Jul. 2014 – Jan. 2016
Resolve customer complaints regarding sales and service.
Oversee regional and local sales managers and their staffs.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Determine price schedules and discount rates.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Customer Service Rep, Collins Inc. Gregfort, Connecticut
May. 2012 – Dec. 2012
Provide assistance for customers with special billing requests.
Perform clerical duties such as typing, proofreading, and sorting mail.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Goal-oriented leader driven to provide consistently exceptional experiences to all customers. Sales-driven and eager to meet and surpass sales goals. Focused on providing an environment that fosters the growth of associates by mentoring and coaching in a constructive way. Confident in the delivery of communication to both to peers as well as district and regional leaders.
Employment history
Assistant Store Manager, Pagac-Yundt. Carylborough, Georgia
Sep. 2019 – Present
Manage and lead the team to success through achieving sales goals.
Completed weekly coaching conversations with associates discussing performance and oppertunities.
Constructed development plants to aid in bridging associates gaps to encourage growth.
Interview, select, and train associates to be high performing individuals.
Plan, develop, or implement warehouse safety and security programs and activities.
Create weekly schedules.
Managed inventory through regular audits.
Ensure patients expectations are consistently exceeded to create favorable experiences.
Managed and coordinated with multiple departments such as manufacturing lab, doctor’s office, and retail floor.
Shift Supervisor, Gerlach, Balistreri and Hilll. New Emanuel, Missouri
Jan. 2016 – Jan. 2017
Complete monthly audits concerning inventory.
Lead team to deliver exceptional customer experiences.
Coach Partners in the moment.
Ensure customers are greeted immediately and welcomed.
Complete regular money routines.
Ensure to meet and surpass all store cleanliness standards.
Education
East Harris, Kristabury, Idaho
Bachelor of Science, Healthcare Administration, Present
Skills
Quick Learner
Approachable
Bilingual/Spanish
Organized
Great Communicator
1d62f735-d192-46b3-acba-905a79a93205
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
I’m a recent college graduate that is looking to break into a long career and am still very eager to learn. I’ve spent the past four years of my life working on my degree and perfecting my interpersonal skills and management style. While at Stockton University, I was active in my department and a part of the Anthropology club as well as my Senior Seminar that worked with the local community food bank. While attending school, I’ve worked consistently for GameStop as a member of the management team and before that as a security supervisor so I have a lot of leadership and coordination experience. I know that my experience and desire to learn will make a me a great candidate for the position and I look forward to meeting with you.
Employment history
Jun. 2018 – Present Armidaburgh, Wisconsin
Assistant Store Manager, Baumbach, Carroll and Johnston
Explain products or services and prices and demonstrate use of products.
Contact customers to persuade them to purchase merchandise or services.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Recruit staff members and oversee training programs.
Work as part of a team of demonstrators to accommodate large crowds.
Aug. 2013 – Oct. 2013 Hillsburgh, Minnesota
Security Supervisor, Gutkowski-Hane
Ensuring safety and rules are upheld on and around location.
Delegating responsibilities to staff that fall under my supervision.
Coordinating deliveries and pickups on loading docks.
Scheduling and completing weekly reports.
Meeting with mall management, tenants, and contractors.
Education
Apr. 2018
Bachelor of Arts: Sociology and Anthropology
South Georgia University – Lake Martin, Kansas
Nov. 2016
Associate of Arts: Liberal Arts
Schultz Academy – Jacksonside, Florida
Sep. 2009
Certificate: Computer Service Repair
Northern Klein – Wuckertberg, Montana
Jan. 2009
High School Diploma
Prosacco Institute – East Florene, Oklahoma
Skills
Interpersonal Skills
Expert
Coordination
Expert
Microsoft Office
Skillful
Writing
Skillful
94b26230-2da7-493e-a3bb-a3f82e46e16b
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Working the night/afternoon shifts would be an amazing opportunity as I am used to them, and am reliable as an employee. I am used to working in fast paced situations while being short staffed, and have preformed well under pressure in these situations. I am experienced in creating deposits and switching over cashiers while keeping track of money. I have closed at my current workplace almost nightly for roughly the last year and a half, and am comfortable doing so, as well as more than willing to learn about any coworkers in new workplaces and to follow the rules and regulations set out by any employer.
Employment history
Dec. 2019 – Present Lueilwitzland, Oregon
Assistant Store Manager, Wolf Group
As an assistant manager who worked night shift, I was responsible for handling cash as in creating deposits to be taken to the banks, closing the store alone, and cashing cashiers in and out. My main job was to clean and reorganize the store at night after all the daily activities while also serving as a backup cashier for the main cashiers and ensuring all money (including deposits and the safe) is accounted for and kept in check.
Sep. 2015 – Mar. 2016 Carterside, North Dakota
Bulk Clerk, Zemlak Inc
At the Superstore, I worked under a manager of this small department and refilled bins of the open food, followed healthy and safety regulations and cleaned the bins and areas around them. I would also help out with stocking for other small departments as needed around the store.
Education
Present
Bachelor of Arts: Justice Studies
The Tennessee Institute – Schuppeburgh, Alabama
Apr. 2018
Associate of Arts: Criminal Justice
Boyer University – South Dwain, Tennessee
Apr. 2016
High School Diploma
Cummings College – Lake Chelsea, Arizona
Skills
Technologically Saavy
Skillful
Teamwork
Experienced
Willingness to Learn
d695d49f-48e6-48d1-886f-c99b8c791fd0
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Highly organized and efficient in a fast paced multitasking environment; able to prioritize effectively to accomplish objectives within a timely manner. Bilingual with great customer services. Experience with Microsoft office as well as a keying speed of 58 WPM. Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. With 4 years of experience managing store operations on a daily basis. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Employment history
Apr. 2019 – Present Pfefferhaven, South Dakota
Assistant Store Manager, Gorczany LLC
Basic computer skills and knowledge of Microsoft Office.
Responsibly handling of money in registers and safe.
Create and put in orders for grocery deliveries.
Inspect and maintain pumps in the best condition possible.
Maintain store in neat and organized fashion.
Up sell to customers on drink and/or snack items.
Stock and rotate merchandise on a daily basis.
Receive, scan, and enter invoices from vendors onto handheld device.
Transfer invoices, write offs, reclamation or expired items from handheld onto computer.
Basic housekeeping duties.
Oct. 2011 – Dec. 2011 Muellerstad, Ohio
Inventory Auditor, Gorczany LLC
Accurately and efficiently scanning merchandise using a hand-held electronic data collector.
Paying close attention and detail to entering numbers, counting and balancing.
Ability to work in a team and have good customer service skills.
Punctual to all job locations.
Constantly keeping numbers up with the requirements per store.
Following directions given by store leaders.
Aug. 2003 – May. 2004 Port Penny, Florida
Cashier, Connelly Group
Counting cash accurately in the cash register at the beginning and ending of every shift.
Maintaining areas around registers clean and organized at all times.
Greeting and welcoming customers as they enter store.
Ringing up and bagging customers purchases.
Great customer service skills.
Assisting in different departments as needed.
Education
Oct. 2008
GED
South Maine College – North Donnettamouth, Maryland
Skills
Proficient with MS word, Excel, and Powerpoint
Experienced
Bilingual
Expert
Accurate, fast keying of 58wpm
Experienced
Responsibly handling money
Expert
Customer Service skills
Experienced
cdd3edbe-b24a-4ecf-88d9-8274439dd596
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
High motored, highly motivated, with a proven track record of improving stores I’ve managed and been a part of in the past. I have excellent sales and social skills, dating back to taking public speaking courses in school. I’m strong willed, and goal oriented, often times finding myself wanting more responsibility. Responsible, diligent, and timely in terms of attendance. 10+ years of retail/customer service experience, in various forms. Basic mathematics/computer background. Call Center experience. 2+ years Management experience.
Employment history
Apr. 2020 – Present East Pedro, North Dakota
Assistant Store Manager, Tremblay Group
As first assistant under the store manager, duties are very similar to those of a store manager. Responsibilities include:
Loss Prevention Training.
Filing Paperwork/Register Til Counts.
Face to Face Engaging Sales.
Shipping and Receiving of Product.
Register Training.
Outfit Building/Brand Awareness.
Training of New Hires.
Basic Store Maintenance/Cleaning.
Counts/Bank Deposits.
This job is a very engaging sales oriented position, and requires excellent social awareness and ability to connect with a customer to create a better experience for them. We specialize in street wear, and skateboard culture; things that are considered “hip” to the youth of today. It has a way of creating different sales approaches and tactics in myself that I may not have had previously looked at in the past.
May. 2019 – Present Port Gabrielleberg, New York
Barista, Kuvalis LLC
The Ebar is a craft espresso shop, that also specializes in pastries and small food menu items. As a Barista I’m responsible for the overall upkeep of the Bar and our Cafe seating area. Duties include but are not limited to:
Coffee Sampling/Beverage Sampling.
Stocking/Rotating dairy products to ensure proper time of use.
Portioning Smoothie Fruit/Portioning Single Brew Coffee.
General Point Of Sale Register Engagement.
Face to Face Customer Sales.
Cleaning Fridges/Stocking Fridges.
Cleaning/Small Maintenance of the Espresso Machine.
Preparing hot/cold beverages such as coffee, espresso, iced teas, and smoothies.
Preparing hot foods in a conventional oven such as macaroni and cheese, small sandwiches, and burritos.
Cleaning/upkeep of the Cafe seating area.
Checking/Taking out the trash.
Providing customers information regarding flavor profiles of different menu items, and beverages.
Slicing fruit for parfaits.
Labeling/Dating Food Items.
Serve/heat a variety of pastries.
Clean/Sanitize dishes, display plates, and syrup lines.
Portion/Weigh/Cut Cold Brew.
Stocking the condiment bar for our customers.
Stocking retail items such as chips, energy bars, and bottled water.
Cleaning/Maintaining the presentation and fullness of the pastry case.
Though not many accolades to show to this point through Nordstrom, I was however excepted into the Nordstrom Future Leaders Program. A small once a year program where they interview and select a small amount of individuals who they believe have early signs of Management potential.
Feb. 2019 – Apr. 2019 West Tristan, Alabama
Stockroom Supervisor, Schinner-Hamill
Accolades:
Rookie Of The Summer 2017
Promoted from Sales Associate to Stock Supervisor.
First ever 100% on an Apparel Console in our District.
Trained a stock associate into a supervisor of his own store now.
Van’s is a massive shoe brand, globally recognized. As a Stock Supervisor, I overlooked our entire stock, was responsible for LP awareness and numbers, and for maintaining damages/donations. That is a basic outline but the further duties included:
Coordinating/shifting bays according to product intake.
Leading Rally Calls for the Stock Supervisors of the district.
Receiving/Shipment of all product.
Distributing Damages/Donations.
Filling out daily End Of Day emails entailing tasks accomplished within the shift.
Training Staff on the lay-out of the Stockroom, ladder practices, and proper bay maintenance.
Knowing Loss Prevention Stats, and relaying those numbers to our team.
Southern Cormier University – South Orval, Arizona
Skills
Loss Prevention
Expert
Basic Computer Functions
Skillful
Product Management
Experienced
Sales
Expert
Customer Service
Expert
9c6419e1-d063-4566-aeb2-3e198173e4be
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Motivated Retail Manager practices in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Employment history
Assistant Store Manager, Thiel-Zieme. Thresachester, New York
Aug. 2018 – Present
Prepare and manage departmental budgets.
Plan, develop, or implement shop safety and security programs and activities.
Interview, select, and train team and supervisors.
Confer with department heads to coordinate store activities, such as production, sales, records control.
Respond to customers questions and complaints regarding product or shopping experience.
Develop and document standard and emergency operating procedures for receiving, handling, storing,
Resolve customer complaints or answer customers’ questions regarding policies and procedures, products or materials.
Responsible for assisting with the day-to-day operations of the store.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Interpret and communicate work procedures and company policies to staff.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Longlife Team Leader, Walter, Schamberger and Swaniawski. Fumikomouth, West Virginia
Jul. 2016 – Dec. 2016
Opened a new store location and assisted in recruiting and training new staff.
Reorganised the sales floor to meet company demand.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Develop ideas or plans for merchandise displays or window decorations.
Education
West Montana Academy, Mullershire, North Dakota
Advanced Diploma, Business Management, May. 2009
Skills
Conflict resolution
Expert
Retail inventory management
Expert
Store operations
Expert
83cf0f76-8ac0-4a02-8f50-727ef30cb3a3
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
I want to pursue a highly success full career in restaurant operation & in Quick service industry .
Achivments : was awarded for 5 years 2011 & 10 years 2016 for exellance award in dominos pizza jubilant food work LTD
Awarded with trophy fof highest average weekly unit sale in India 2013
I am a highly motivated person who is egar to learn and is always open to constructive criticism .I like to make friends and making communication with peoples .I am confident in handling tress with smile .
Employment history
Assistant Store Manager, Wilderman LLC. West Hedwigton, Kentucky
May. 2020 – Present
Assistant Store manager 1) customer care 2) Stock inventory 3) TRAINING 4) Cash safety 5) store Maintenance 6 ) Mis Report 7) maintaining Food & non-food hygiene 8) Timely execution of given task as per standard operating process of company policy .
Guest delight Store Manager, Heathcote, Powlowski and Bayer. Lubowitzbury, North Carolina
Mar. 2009 – Oct. 2016
1) Sale analysis 2) increase Bill per order 3) Following all standard process of the company . 4) indenting 5) maintaining Food cost 6) Training 7) having over all experience of 11 years started my carrier as delivery boy in the organization. .
Education
The Sauer, Port Dennisland, Washington
High School Diploma, Qsr manager
Anderson Institute, Brittanyton, Hawaii
Commerce, Qsr manager
Yost Academy, East Reubentown, New York
MBA, Qsr & retail manager
Skills
XLS
Marketing
Ops manager
e3327c28-1c5e-4e42-8199-41e41f60f303
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
To ensure proper execution of established policies, procedure, initiatives and directives regarding store operation, visual merchandising, staff training and in-store marketing store activation.To ensure store commercial success.To support front Retail forces via Store operation excellence programs to ensure increasing stores’ productivity and profitability.To ensure store comply Global Visual Merchandising standard and guideline. Identify and communicate Market needs and best practices.To measure progress on own KPIs. To report to Area Retail Manager,To review and take action on all MIS reports,To monitor and report on stores and competitors Sales and activities, and propose/initiate/take actions,To provide realistic plans and forecasts on store performances KPIs.
Employment history
Assistant store manager, Wyman-Murray. South Titus, Indiana
Jun. 2019 – Present
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume. Performed investigations on market flows to identify seasonal trends and forecast consumer needs. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Coached team on effective upselling and cross-selling methods. Trained and managed associates in customer service and sales techniques. Walked through store areas every Every week to identify and proactively resolve issues negatively impacting operations. Used pivot tables to create detailed accounting reports to explain cost expenses.
Management trainee, Lowe-Ritchie. Lake Kimberlieland, New Hampshire
Assisted established management staff with operational oversight, business development and process improvement strategies. Explained services and products to customers in friendly and engaging way. Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant. Reviewed financial accounts for accuracy and resolved discrepancies. Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards. Forecasted business needs and scheduled employees to meet expected demands
Education
Wehner College, Port Annemarie, Georgia
MBA, Marketing & Finance, May. 2019
Walker College, Lake Sandy, North Carolina
BBA, Management, Dec. 2017
Accomplishments
Interests
Languages
English
Punjabi
Skills
Sales techniques
Quick learner
Team building expertise
Operations management
Staff management
344cb181-e309-4e29-bf69-d1c112ad7e27
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Applicant with 18 years of experience providing exceptional customer service and creating customer-centric environments within stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a retail customer service Store Manager. Passionate about delivering high-levels of customer service and maintaining a safe, well-organized working and shopping environment. I am very dependable and dedicated at all times.
Employment history
Assistant Store Manager, Farrell-Schamberger. West Rosaline, Alaska
Nov. 2015 – Present
Use computers to produce signage.
Maintaining the proper pricing needed for products
Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
Train others to obtain knowledge of products and how to display items.
Prepare and maintain payroll budgets.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Interview and hiring new employees.
Respond to customers’ questions and concerns regarding product availability .
Plan, develop, or implement warehouse safety and security programs and activities.
Make schedule
Cash handling and reports
Maintain SHRINK
Coach/ train emloyees to grow within their position
Provide customer service and implementing Frontier is being used with all employees.
Assistant Store Manager Trainee, Hauck-Ortiz. New Ophelia, Vermont
Aug. 2012 – Oct. 2012
Supervised employees in regards to tasks and assignments.
Assists with the vendors while taking in orders and ordering for the store.
Cash handling and reports.
Responsible for merchandising throughout the store.
Opening and closing store duties.
Training to do the schedule for the store.
Review invoices and work orders.
Respond to customers’ complaints and concerns in regards to product availability.
Helped coach/train employees to develop or grow more within their position.
Supervise the activities of workers engaged in receiving, storing, and shipping products or materials.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Review invoices and work orders.
Respond to customers’ questions and complaints regarding product availibity.
Assists with the vendors while taking in orders.
Cash handling and reports.
Supervised workers in regards to tasks or assignments daily,
Responsible for merchandising throughout the store.
Opening and closing store duties.
Maintain Shrink
Photo Technician, Bogisich Inc. East Vivafort, Minnesota
Oct. 1999 – Nov. 1999
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Keep areas neat while working and return items to correct locations following use of items.
Sell products being promoted.
Process films.
Stock shelves with products.
Food/Beverage Supervisor, Brekke, Abbott and Bogan. Valentinehaven, Minnesota
Nov. 1995 – Jul. 1996
Monitor compliance with health and fire regulations regarding food preparation and serving, and maintaining regulations in the dining facilities.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Schedule staff hours and assign duties.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Education
East North Carolina College, Lake Piedad, Washington
High School Diploma, Basics, Jul. 1985
Skills
PTCB Certification
Flu Clinics
Pulse Meetings
Beauty 2000
Pharmacy Technician
12db6423-075d-46ae-a8ef-fd4a326d781f
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Assistant Store Manager, Kirlin Inc. Port Dave, North Carolina
Oct. 2019 – Nov. 2019
Prepare and manage departmental budgets.
Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Sell products being promoted and keep records of sales.
Suggest specific product purchases to meet customers’ needs.
Sales Associate, O'Kon Inc. Rhettport, South Carolina
Mar. 2019 – Jul. 2019
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Keep areas neat while working and return items to correct locations following demonstrations.
Sell products being promoted and keep records of sales.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Suggest specific product purchases to meet customers’ needs.
Identify interested and qualified customers to provide them with additional information.
Instruct customers in alteration of products.
Stock shelves with products.
Take and pass safety test to operate forklift.
Stock shelves using heavy machinery.
Help customers load and unload items into or onto vehicle and trailers.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers’ questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Compute and record totals of transactions.
Teller, Strosin-Maggio. West Arminda, Nevada
Jan. 2018 – Apr. 2018
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Answer customers’ questions, and provide information on procedures or policies.
Calculate total payments received during a time period, and reconcile this with total sales.
Sort, count, and wrap currency and coins.
Compute and record totals of transactions.
Cash checks for customers.
Salesman, Tromp LLC. South Landon, Vermont
Jan. 2016 – Feb. 2017
Explain products or services and prices and demonstrate use of products.
Contact customers to persuade them to purchase merchandise or services.
Answer questions about product features and benefits.
Develop prospect lists.
Order or purchase supplies.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers’ questions, and provide information on procedures or policies.
Compute and record totals of transactions.
Education
North Nader Academy, Filibertoland, Minnesota
Computer Science, Present
South Minnesota Academy, Jeffersonburgh, Virginia
High School Diploma, General Education, Apr. 2014
Skills
Team Player
Management
Customer Service
Sales
Computer Savvy
20c3465b-0d98-4e32-93b3-8147bc07c037
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over a year of experience managing store operations for large, Sears. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Employment history
assistant store manager, Reichert-West. Ondrickachester, New York
May. 2017 – Present
Recruit staff members and oversee training programs.
Resolve customer complaints regarding sales and service.
Deliver merchandise and collect payment.
Deliver merchandise and collect payment.
Explain products or services and prices and demonstrate use of products.
Identify interested and qualified customers to provide them with additional information.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
cook, Moen-Ullrich. Aleasemouth, North Carolina
Jun. 2016 – Aug. 2016
Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
Combine measured ingredients in bowls of mixing, blending, or cooking machinery.
Check the quality of raw materials to ensure that standards and specifications are met.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
manager-in-training, Renner, Hessel and Bins. East Chetborough, Tennessee
Sep. 2013 – Feb. 2014
Maintain sanitation, health, and safety standards in work areas.
Verify that prepared food meets requirements for quality and quantity.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Take food and drink orders and receive payment from customers.
Count money and make bank deposits.
Schedule staff hours and assign duties.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
door profiler, Greenfelder and Sons. North Elvisshire, Minnesota
Apr. 2013 – May. 2013
Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
Program computers to operate machinery.
Trim, smooth, and shape surfaces, and plane, shave, file, scrape, and sand models to attain specified shapes, using hand tools.
construction worker, Tremblay, Hoeger and Rolfson. South Lydiahaven, Ohio
Apr. 2012 – May. 2012
Measure and mark surfaces to lay out work, according to blueprints or drawings, using tape measures, straightedges or squares, and marking devices.
Read blueprints or other specifications to determine methods of installation, work procedures, or material or tool requirements.
Measure and cut openings in panels or tiles for electrical outlets, windows, vents, plumbing, or other fixtures, using keyhole saws or other cutting tools.
Shape or cut materials to specified measurements, using hand tools, machines, or power saws.
Assemble and fasten materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.
Maintain records, document actions, and present written progress reports.
Erect scaffolding or ladders for assembling structures above ground level.
Set up or operate machines, including power saws, jointers, mortisers, tenoners, molders, or shapers, to cut, mold, or shape woodstock or wood substitutes.
cook/carhop, Kutch and Sons. Weissnatbury, Michigan
Oct. 2009 – Jul. 2010
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Take food and drink orders and receive payment from customers.
cook, Gusikowski and Sons. Lake Stefanyview, Oregon
Nov. 2008 – Feb. 2009
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Take food and drink orders and receive payment from customers.
Education
South Jacobi, Elizbethbury, Vermont
High School Diploma, general studies, Jul. 2010
Skills
Time Management
MS Office
customer service
problem solving
Leadership
3945abf7-67c7-40ed-a668-1ec632a35484
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Applicant with 2 years of experience providing exceptional customer service and creating client-centric environments. Competent, dependable professional equipped with highly effective communication skills, and in-depth knowledge of operations. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.
Employment history
Assistant Store Manager, Larson Inc. Jerrybury, Nevada
Apr. 2017 – Present
Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Lead and empower associates to reach their full potential both on and off the sales floor.
Receptionist, Ryan and Sons. Pfannerstillport, Arizona
Mar. 2014 – Apr. 2014
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Education
East Daugherty Academy, East Tommye, Ohio
Bachelor of Arts, Elementary Education
Skills
Microsoft Office
Expert
Operational Functionality
Expert
Highly Organized
354eafc4-c41a-43c0-a6ae-e7aa32ab3a5f
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Visionary, results-driven, senior-level professional equipped with an MBA and years of verifiable success in the areas of business development, financial performance, strategic planning, marketing, and multi-unit operations management. Proven leader with a solid reputation and extensive experience in a wide-range of industries. Strong ability to utilize a wide-range of transferable skills and knowledge to consistently exceed expectations. Dedicated to driving and improving operational excellence and successfully guide organizations including start-ups and small businesses through launch and continuous development.
Employment history
Assistant Store Manager, Feil Inc. Randyton, Delaware
Dec. 2019 – Present
· Maximising profitability and setting/meeting sales targets, including motivating staff to do so.
· Complete store operational requirements by scheduling and assigning employees; following up on work results.
· Maintain store staff by recruiting, selecting, orienting and training employees
· Ensure availability of merchandise and services by approving contracts; maintaining inventories
· Secure merchandise by implementing security systems and measures
· Maintain the stability and reputation of the store by complying with legal requirements
· Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
· Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
· Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
· Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
· Manage all controllable costs to keep operations profitable
· Manage stock levels and make key decisions about stock control
· Analyze sales figures and forecast future sales
· Analyze and interpret trends to facilitate planning
· Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Internship, Heathcote-Bernhard. North Andreas, Hawaii
Dec. 2019 – Present
· Currently working as intern in website development.
· Making a attractive interface and responsive website.
· Handling a live project.
Fashion Consultant, Kuhlman Group. South Jefferey, California
May. 2018 – Jun. 2018
· Involve in merchandise display and arrange size wise, brand wise, style wise, etc.
· Inventory Handling.
· Handling Billing , Cashier , Banking , Credit Sale etc.
· Coordinate and help store manager to achieve all fashion related goals.
· Maintaining Reports related to Sales , Achievement , Target , Incentives.
· Updating in Wooqer Software ( SOP of store, Closing and opening checklist).
· Plays role in Store Audit ( Inventory Audit , Asset Audit ).
Front Desk(Part-Time), Boehm Group. Schillerborough, Kentucky
Aug. 2017 – Oct. 2017
Computerizing the functions in the showroom like creating database, billing, human resource details, expenses, inventory, etc. to make the process easy.
· Creating and Responding towards Email.
· Undertook virtual verifications of stock (DSR Report).
Education
Northern Nicolas, Mrazburgh, Vermont
MBA, Financial Management, Apr. 2019
Southern Kunde, New Demetriusside, New Hampshire
Bachelor of Computer Application, Computer Science, Jan. 2017
Skills
Team Handling
Experienced
Reasoning ability
Expert
Good writing skill
Expert
Analytical
Expert
Excellent presentation skill
Expert
2e229bfd-344c-4b80-8030-787fee498c4b
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 5 years of experience managing all store operations for the largest retail store in the county. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Employment history
Apr. 2016 – Present West Jakeshire, Michigan
Assistant Store Manager, Nolan, Marvin and Senger
Working with the Store Manager to drive sales and profitability, while providing leadership to Department Supervisors and Associates
Analyzing market trends in order to set and monitor sales goals
Ensuring store inventory meets customer demand
Training and supervising store and specialty staff associates
Inspire associates to embrace and achieve goals that enhance the customer experience.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Recruit, interview, and select employees.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Arrange for necessary maintenance or repair work.
Oct. 2010 – Dec. 2011 Steubermouth, Montana
Lead Guide and Operations manager, Kuphal, Pollich and Fahey
Train uncertified divers and swimmers how to explore the underwater world for a day.
Lead individuals or groups to tour site locations and describe points of interest.
Attend to special needs of tour participants.
Give advice on sightseeing and shopping.
Administer first aid to injured group participants.
Maintain safety compliance with the boat to pass all Coast Guard requirements.
Maintain the running aspects of the boat
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Recruit, interview, and select employees.
Feb. 2010 – Apr. 2010 New Altheastad, North Dakota
Restaurant/Bar Manager, Leannon-Cartwright
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Order and purchase equipment and supplies.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Education
Feb. 2013
50 ton Master Captains License
Hayes Academy – North Maryellen, Montana
Jan. 2011
CPT
Northern Lehner – Muellerbury, Maryland
Feb. 1997
Associate of Science: Computer Science
Schowalter Institute – East Iratown, Oklahoma
Dec. 1994
High School Diploma
North Virginia Institute – Hauckfurt, Georgia
Skills
Strong work ethic
Expert
Communication skills
Experienced
Creative problem solving
Experienced
Time management
Experienced
Teamwork
Expert
Leadership
Expert
b5e28730-96eb-43d2-b6f2-915608ad923a
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Assistant Store Manager, Nienow LLC. Port Nan, Rhode Island
Feb. 2018 – Mar. 2018
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Resolve customer complaints regarding sales and service.
Review operational records and reports to project sales and determine profitability.
Pharmacy Assistant, Keebler, O'Connell and Botsford. Sheramouth, Michigan
Oct. 2015 – Dec. 2015
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Education
Block Academy, Shieldsland, New Jersey
High School Diploma, Basic Studies, Mar. 2016
Skills
Management
Expert
Internet
Expert
Filling
Expert
24f5042d-cb3a-4402-93f3-5558032ed65a
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
I am a very hard working and motivated employee, looking to grow and better myself. My work ethic and work history speak for myself. I have never missed a single day of work. I have been late twice in my career, and I am always the first one in the door, and the last out.
I’m relatively junior to many people in my field, but my experience grows each and every day, and my drive continues to drive me forward.
Employment history
Assistant Store Manager, Willms-Kunze. North Delilahchester, Massachusetts
Jan. 2018 – Present
I am responsible for the consistent and smooth running of the entire store, as per standard practice and the direction of the overall Store Manager.
I maintain the backstock in the Dairy cooler, Frozen Foods freezer, and the Ice Cream freezer. I am also responsible for running the last three aisles of backstock in the store on a bi-weekly basis, and for running each of the Ice Cream deliveries received by the store. I also monitor, maintain, and adjust the numbers in the dairy, frozen foods, ice cream, and centerstore departments, in addition to ordering for those departments.
I assist in the weekly merchandising for the new ad week, and am responsible as well for personally building the frozen foods, dairy, and ice cream endcaps, in addition to merchandising the total store.
I regularly work with vendors, and have worked with Skyland to bring in a greater selection of local Asheville and Franklin area beers into our selection in a four foot, off plan-o-gram section of our warm-set beers.
I am also responsible for working our grocery long term storage bunkers, as well as our new items, onto the shelf, and for keeping track of our Shrink Plan to decrease inventory from theft, loss, shortages or damages.
FT Evening Store Manager, Blick Inc. Gusikowskiport, Maine
Sep. 2016 – Oct. 2016
I was a total store MOD responsible for maintaining the store in proper conditions as per company Standard Practice. I was responsible directly for the actions of the Quality Assurance staff, and the store conditioning team.
FT Centerstore Manager, Tillman-Bernier. Marvinstad, Utah
Sep. 2015 – Dec. 2015
I was responsible for the management of the grocery stock crew, the frozen food, dairy, and ice cream departments, as well as the Quality Assurance associates for the store.
My duties included the weekly merchandising of the store for ad changeover, as well as setting up and ordering the product for aforesaid changeover. I built and merchandised the lobby and perimeter displays, as well as the weekly grocery endcaps.
Additionally, I was responsible for the proper maintenance of our database numbers for CAO, our ordering system, and for ordering product for the centerstore and perishable departments.
FT Centerstore Lead, Champlin and Sons. New Eleneview, Minnesota
Jul. 2015 – Aug. 2015
I was responsible for managing the stock crew as the overnight MOD or Person In Charge, with keyholding and PIN pad priveleges. I maintained the endcap ordering, and ran grocery truck and backstock. Additionally, I acted as the backup Retail Pricing Coordinator, and the backup DSD receiver.
FT Centerstore Associate, Nicolas-Paucek. Lebsackhaven, Arizona
Aug. 2014 – Nov. 2014
I was responsible for stocking grocery trucks and grocery backstock. Additionally, I was responsible for the specialty merchandise backstock, and acted as the backup Retail Pricing Coordinator, and Backup DSD Receiver.
FT Dairy Clerk, Jenkins-Feest. Lake Wilber, Wyoming
May. 2014 – Jun. 2014
I was responsible for managing the dairy, ice cream, and frozen foods department. This included running dairy, ice cream, and frozen trucks, as well as running the backstock. Additionally, I was responsible for ordering product for the departments and maintaining accurate numbers and dates.
PT Grocery Clerk, Moore, Treutel and Hickle. Kimberleytown, Alaska
Dec. 2013 – Jan. 2014
My job duties included working part time in the meat market, grocery department, perishable department, and produce department, in addition to acting as the backup DSD and backup Retail Pricing Coordinator.
PT Grocery Clerk, Dibbert-Lang. Kertzmannstad, New York
Feb. 2013 – Jun. 2013
My job duties included working part time in the meat market, grocery department, perishable department, and produce department, in addition to acting as the backup DSD and backup Retail Pricing Coordinator.
Education
South Bruen, Winfordshire, Rhode Island
Bachelor of Arts, English Literature, Jan. 2012
Skills
Computers and Computer Programs
Office Suite
Merchandising
5d54db80-2774-479a-83e8-3d318fa1ce4e
Andrew Smith
287 Custer Street, Hopewell, PA 00000 andrew_smith@example.com (000) 000-0000
Professional Summary
Dependable, ambitious, customer-focused leader offering 7 years of experience working in owner/operator environments. Current student in Business Administration with expected graduation in 2021 equipped with an Associate’s degree. Actively seeking roles as a customer service manager or office assistant where I can utilize skills and knowledge gained through experience and education to provide world-class service at every interaction.
Employment history
Assistant Store Manager, Jacobi LLC. Junkostad, Louisiana
Oct. 2018 – Apr. 2019
Assisted store owner in planning and implementing strategies to attract customers.
Coordinate daily customer service operations
Monitor and maintain store inventory
Communicate with clients and evaluate needs
Analyze consumer behavior and adjust product positioning
Handle customer complaints
Juicer, Quigley, O'Reilly and Reilly. Rippinstad, North Carolina
May. 2018 – Jun. 2018
Receive and process customer payments.
Set up or restock product displays.
Provide customers with product details, such as coffee blend or preparation descriptions.
Slice fruits, vegetables, desserts, or meats for use in food service.
Take out garbage.
Wrap, label, or date food items for sale.
Clean or sanitize work areas, utensils, or equipment.
Order, receive, or stock supplies or retail products.
Stock customer service stations with paper products or beverage preparation items.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Office Administration, Schuppe, Considine and DuBuque. South Reynaldofurt, Hawaii
Aug. 2017 – Oct. 2017
Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Transmit information or documents to customers, using computer, mail.
File and maintain records.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators, or other documents.
Operate office machines, such as photocopiers and scanners, and personal computers.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Inventory and order materials, supplies, and services.
Home Aid, Nader, Bailey and Christiansen. Schambergerchester, Wisconsin
Apr. 2017 – May. 2017
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Change dressings.
Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
Crew Member, Dickinson Inc. North Colemouth, Arkansas
Mar. 2015 – May. 2015
Maintain sanitation, health, and safety standards in work areas.
Verify that prepared food meets requirements for quality and quantity.
Measure ingredients required for specific food items being prepared.
Clean, stock, and restock workstations and display cases.
Take food and drink orders and receive payment from customers.
Serve orders to customers at windows, counters, or tables.
Prepare and serve beverages such as coffee and fountain drinks.
Crew Member, Hauck Group. Emmittstad, West Virginia
May. 2014 – Jun. 2014
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Maintain sanitation, health, and safety standards in work areas.
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
Clean, stock, and restock workstations and display cases.
Serve orders to customers at windows, counters, or tables.
Education
Northern Block, Delbertmouth, Alabama
Associate of Science, Business Management, Present
Eastern Alaska College, Port Francis, Delaware
High School Diploma, Oct. 2010
Skills
Microsoft Powerpoint
Skillful
Microsoft Excel
Experienced
Microsoft Word
Expert
Adobe Photoshop
Skillful
Korean
Novice
Japanese
Beginner
Typing
Experienced
1a58b335-99d4-48b4-a288-daf3a9005f89
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
I’m a fearless leader whose not afraid to go one deeper. I’ve been described as magnetic, enthusiastic and compassionate. I’m passionate about elevating people by helping them unleash their greatest potential! I feel acutely aware of the energy in the room and feel compelled to do whatever I can to elevate it. I make my presence felt. In any room I am present, focused and a force. I keep spirits high in the face of uncertainty and risk.
Employment history
Assistant Store Manager, Metz, Wintheiser and Dare. Pagacbury, Iowa
Jun. 2017 – Present
Lead and coach through the company vision, mission, and core values.
Proactively recruit a diverse team who prioritizes guest connection and provides world-class guest experience; executing and overseeing the hiring process including HRIS system management, interviews, and training.
Support in facilitating successful trainings, performance/development meetings, and monthly staff meetings
Provide consistent coaching and feedback to hold my team accountable to deliverable results.
On the sales floor 5 days a week leading my team by example, giving feedback and coaching in the moment; I’m accountable for all areas of education/guest experience.
Responsible for all product/inventory management- support in the creation of an effective product testing strategy, executing product walkthroughs, and overseeing visual merchandising and sell-through.
Support in leading a profitable store by enrolling the entire team to achieve our sales plan; utilize company tools to strategically plan sales targets and labour hours.
Responsible for daily scheduling needs, and apply the practices of our labour optimization philosophy when scheduling to support great educator and guest experience.
Key leader, Batz Inc. West Saul, Oregon
Mar. 2014 – Dec. 2014
Passionately leads and educates on our product, community and culture on the retail floor and in the community.
Takes a stand as an advocate for lululemon values and guest experience
Oversees the execution of certain deliverables on the Manager ‘80/20 Checklist’, as delegated by the Store Manager or Assistant Manager. Open/Close of the store.
Present on the retail floor encouraging and energizing staff.
Acts as a coach to Educators and plays a hands-on roll in their development.
Education
Eastern Jones Academy, North Nickymouth, Montana
Associate of Arts, Visual Communications, Jan. 2012
Skills
Adobe Suite/ Illustrator and Photoshop
Dayforce
Taleo
Hiring
Training / Facilitation
Leadership
Time Management
assistant store manager
Hired to manage communications and informatics for store, specifically handling correspondence with corporate, other vendors and warehouse staff.
Compiled data and generated original reports reflecting sales metrics to both submit to corporate and have on-hand for weekly meetings.
assistant store manager
Performs cashiering duties in line with cash handling & loss prevention policy
Provides customer services in line with 7- Eleven customers service standard
Diligently performs plus selling and promoting products in store to customers
Ensure store are stock with products
Ensure store are in clean condition
assistant store manager
Supervise the activities of workers engaged in receiving, storing, displaying and selling products or materials.
Sell products being promoted and keep records of sales using register.
Responsible for closing, and opening the store including cash register and taking deposits to bank directly after shift end.
Communicated professionally and effectively with team
Fostered a positive work environment
Assisted store manager in recruiting, hiring and training
Recognized and rewarded exceptional performance and redirected employees when needed
Consistently modeled strong customer service behaviors
Analyzed business to take necessary actions to improve results
assistant store manager
Ensure all training is completed per company policy
Ensure proper execution of all store operations
Set the standard for excellent customer service
Motivate team to deliver results
Holds self and team accountable to high standards
Strengthens others through coaching and feedback
assistant store manager
Recovering the store at night.
Office paperwork
Reviewing cashier voids and customer returns on cctv.
Written or verbal warnings if/when necessary
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