570fe2b3-b84a-4c2a-b473-98c7c27d3eeb
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Dependable, ambitious, customer-focused leader. Current student with expected graduation in 2018 equipped with an Associate’s degree in Fine Arts. Actively seeking role as a customer service manager where I can utilize skills and knowledge gained through experience and education to provide world class service at every interaction. Positive, adaptable employee passionate about building lasting relationships and making a difference in the lives of others.
Employment history
Mar. 2019 – Present
Cassytown, Ohio
Cassytown, Ohio
Secretary, Effertz, Langworth and Crona
- Provide assistance for customers with tax related questions.
- Keep work stations clean such as personal desk and office space.
- Schedule client appointments.
- Update and maintain customer information records.
- Operate cash registers to receive payments from patrons.
- Dust and polish furniture and equipment.
Nov. 2016 – Apr. 2017
Schneiderport, Oregon
Schneiderport, Oregon
Assistant Spa Manager, Kshlerin-Daugherty
- Clean work stations and sweep floors.
- Record services provided on cashiers’ tickets or receive payment from customers.
- Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
- Led comprehensive spa tours for new members.
- Communicated all client reservations to appropriate staff.
- Called clients to confirm upcoming appointments.
- Followed the pre-assigned opening and closing procedures for each spa station.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Restocked linen and laundry in all areas of the spa.
- Consistently followed all required protocols for scheduling spa appointments.
- Processed guest credit card information for salon services.
- Followed through with client requests in a timely manner.
- Entered customer demographic and preference data on salon computer database.
- Performed inventory and restocking assignments as necessary.
- Reported any unprofessional behaviour from clients to management.
- Handled guest complaints calmly and professionally.
- Directed telephone calls to appropriate departmental personnel.
Jul. 2015 – Aug. 2015
East Leopoldo, Illinois
East Leopoldo, Illinois
Sales Associate, Mante, Conroy and Koch
- Write and record orders for merchandise or enter orders into computers.
- Explain products or services and prices and demonstrate use of products.
- Answer questions about product features and benefits.
- Order or purchase supplies.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Sell products being promoted and keep records of sales.
Education
Present
Associate of Arts: Music
- Northern Greenholt Academy – Farrellbury, Mississippi
Skills
Leadership/Management
Expert
Ability to work under pressure
Expert
Communication
Expert
Adaptability
Expert
92b60d38-c304-417a-a679-47306333c662
Andrew Smith
Professional Summary
Customer-oriented licensed Massage Therapist specializing in deep tissue, Swedish, sports massage, hot stone therapy, and reflexology. Equipped with personal massage table, oils, linens, and music, dedicated to providing high-levels of service at every encounter. Willing to work as a contractor or full-time therapist within a hotel spa.
Sales and marketing guru with in-depth knowledge and experience working as a beauty brand ambassador for select MLS (Multi-Level Sales) platforms. Independent representative responsible for generating leads, conducting follow-ups, hosting sales events and parties, and recruiting and training ambassadors. Outgoing, enthusiastic professional with outstanding communication skills and strong ability to identify, develop, and cultivate strategic relationships. Motivated and eager to utilize skills gained through experience to join a reputable, growth-oriented cosmetics company.
Visionary, results-driven marketing manager with over 10 years of experience driving business and revenue growth through the development and execution of strategic campaigns specifically for wellness retreats and spas. Proficient in digital marketing, advertising, website development, brand strategy, and media campaigns and promotions.
Sales and marketing guru with in-depth knowledge and experience working as a beauty brand ambassador for select MLS (Multi-Level Sales) platforms. Independent representative responsible for generating leads, conducting follow-ups, hosting sales events and parties, and recruiting and training ambassadors. Outgoing, enthusiastic professional with outstanding communication skills and strong ability to identify, develop, and cultivate strategic relationships. Motivated and eager to utilize skills gained through experience to join a reputable, growth-oriented cosmetics company.
Visionary, results-driven marketing manager with over 10 years of experience driving business and revenue growth through the development and execution of strategic campaigns specifically for wellness retreats and spas. Proficient in digital marketing, advertising, website development, brand strategy, and media campaigns and promotions.
Employment history
Assistant Spa Manager, Quigley-Padberg. Verdaside, Connecticut
Jun. 2019 – Present
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Inventory products and order new supplies.
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Establish spa budgets and financial goals.
- Train staff in the use or sale of products, programs, or activities.
- Participate in continuing education classes to maintain current knowledge of industry.
- Direct facility maintenance or repair.
- Verify staff credentials, such as educational and certification requirements.
- Schedule staff or supervise scheduling.
- Check spa equipment to ensure proper functioning.
- Develop staff service or retail goals and guide staff in goal achievement.
Spa Manger, Schinner, Ratke and Tromp. South Shanda, Maine
Jul. 2017 – Aug. 2018
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Supervise the work of logistics specialists, planners, or schedulers.
- Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
- Negotiate transportation rates or services.
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
- Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
- Participate in carrier management processes, such as selection, qualification, or performance evaluation.
- Develop risk management programs to ensure continuity of supply in emergency scenarios.
- Plan or implement improvements to internal or external logistics systems or processes.
- Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
- Create policies or procedures for logistics activities.
- Plan or implement material flow management systems to meet production requirements.
- Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
- Establish or monitor specific supply chain-based performance measurement systems.
- Implement specific customer requirements, such as internal reporting or customized transportation metrics.
- Ensure carrier compliance with company policies or procedures for product transit or delivery.
- Prepare or file environmental certification applications.
- Develop plans or set goals to reduce carbon emissions associated with storage or transport activities.
- Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.
- Design models for use in evaluating logistics programs or services.
- Recommend purchase of new or improved technology, such as automated systems.
Spa Manager, Wunsch and Sons. Sookborough, Washington
Feb. 2014 – Jan. 2015
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Inventory products and order new supplies.
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Establish spa budgets and financial goals.
- Train staff in the use or sale of products, programs, or activities.
- Participate in continuing education classes to maintain current knowledge of industry.
- Direct facility maintenance or repair.
- Schedule staff or supervise scheduling.
- Check spa equipment to ensure proper functioning.
- Develop staff service or retail goals and guide staff in goal achievement.
- Develop staff service or retail goals and guide staff in goal achievement.
Spa Supervisor, McKenzie-Barrows. South Ozzie, Nebraska
May. 2007 – Feb. 2008
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Sell products, services, or memberships.
- Inventory products and order new supplies.
- Train staff in the use or sale of products, programs, or activities.
- Direct facility maintenance or repair.
- Schedule staff or supervise scheduling.
- Check spa equipment to ensure proper functioning.
Retail Supervisor, Langworth, Wiza and Brown. New Bobby, Massachusetts
Sep. 2006 – Dec. 2006
- Prepare and manage departmental budgets.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Interview, select, and train warehouse and supervisory personnel.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
- Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services.
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Arrange for storage facilities when required.
Education
West Brown University, Eugeneton, Florida
High School Diploma, General, Mar. 2002
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Skills
P&L
First Aid
Fire and safety
Team Player
Excel
Train the trainer
Promotions and contests
Budgeting and forecasting
Business development
Revenue generation strategies
assistant spa manager
- Manage Spa front desk operations, including staff scheduling, training, and inventory
- Manage day to day operations of both Spa locations (Wellness Spa at IMG Academy and The Wellness Spa at Legacy Hotel)
- Complete guests requests in a timely efficient manner
- Demonstrate high degree of professionalism in communication, attitude, and teamwork with guests, staff and management team while delivering the highest level of customer service
- Meet monthly sales and service goals
- Supervised all spa visual merchandising
- Manage social media