91831ca5-94c6-4a4b-a771-efc838a074ad

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Results-driven mid-level project  engineer armed with a graduate degree and 6 years’ experience.  Dedicated to improving efficiency, productivity, and profitability of organizations through the development and execution of innovative, cost-effective solutions.  Adept at leading teams in the optimization of processes and procedures within manufacturing plants.

Employment history

Assistant Operations Manager, Ritchie-Dickinson. Port Leopoldo, South Carolina
Nov. 2017 – Dec. 2017
Responsible for running the sales and operations on day to day operations and to ensure to deliver an excellent client experience while managing stock ordering and supplier relationships. Keeping training, performance. Plan, schedule or supervise the work of other employees.ce evaluations, scheduling and supervising the personnel within the department. Strong knowledge and experience in hygiene products (Laundry, Kitchen, Building and Maintenance), Dilution formulations, and chemical products quality etc..
Dealing directly to Higher Managers, Clients and Suppliers, monitoring and analyzing the current orders from the customer and ensure smooth executions of deliveries. Liaising with team leaders, including interacting with managers of different areas, giving training and supervising new employees and tracking measuring staff performance.
Managing day-to-day activities, analyzing statistics and reading and writing reports.
Managing quality assurance programs.  Setting and   reviewing   budgets   and   managing cost. Overseeing inventory, distribution of goods and facility layout.

Product Engineer, Schuster Inc. Oberbrunnertown, Oregon
Dec. 2016 – Jan. 2017
Handle the designed team for new (custom made) decorative air outlets (decorative grilles and diffusers) designed to combine the best AC engineering and Architectural Interior Design decoration. From Raw materials to production/fabrication to installation.
Supervise technicians, technologists, analysts, administrative staff, or other engineers
Provide technical expertise or support related to manufacturing.
Troubleshoot new or existing product problems involving designs, materials, or processes.
Communicate manufacturing capabilities, production schedules, or other information to facilitate production processes.
Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness.
Investigate or resolve operational problems, such as material use variances or bottlenecks.
Estimate costs, production times, or staffing requirements for new designs.
Purchase equipment, materials, or parts.
Design layout of equipment or workspaces to achieve maximum efficiency.
Prepare reports summarizing information or trends related to manufacturing performance.

Project Engineer, Wunsch and Sons. Kautzerborough, Louisiana
Sep. 2013 – Jan. 2016
Responsible in purchasing of technical goods and services for the whole operation with very detailed knowledge of the equipment, materials and supplies to be purchase, and are able to identify suppliers and get the best rate.
Deals with the flow of shipment from different countries; responsible on handling all kind of shipment to ensure smooth delivery of the materials/items until they reach the client/customer location/site on time without any delays.
Responsibility to include; arrange the delivery at site (i.e to arrange the clearing agent to clear  the shipment from customs and provide all necessary/required documents such as Certificate of Origin, Commercial Invoice, Packing List, Bill of Lading/AirWay Bill, Guarantee letter etc. . to ensure the goods will clear at customs without delays). And deal with site personnel/engineer with the offloading the goods at site to ensure the goods will be delivered in good condition and with full conformity.
Responsible in dealing with Project Manager and consultant, to ensure all materials are complying with specification without any comments raised by the consultant before installing the materials at site.
Responsible in supervising laborers to ensure good and quality work; and to ensure good team relationship and workmanship.
Present and explain proposals, reports, or findings to clients.
Direct recruitment, placement, and evaluation of architecture or engineering project staff.
Prepare budgets, bids, or contracts.
Review, recommend, or approve contracts or cost estimates.
Plan or direct the installation, testing, operation, maintenance, or repair of facilities or equipment.
Plan, direct, or coordinate survey work with other project activities.

Process and Product Engineer, Luettgen-Farrell. Harveyfort, North Dakota
Apr. 2011 – Sep. 2011
Generating ideas for new products and services, considering specifications, technical feasibility, product design and market potential. Ensuring the ideas fit into strategic plans and determining the demand, the costs and the profit margin. Product development and testing – creating a prototype product or pilot service, concept development and testing. Modifying the product or service according to customer, manufacturer and support organizations’ feedback. This involves deciding the best timing and process for piloting your new product or service. 

Education

North Walter University, Port Warnerview, Washington
Bachelor of Science, Electrical Engineering, Jun. 2010

Skills

Driving

Microsoft Office

Autocad

Project engineer

eca5515e-6d9f-4175-9fd9-959b62f2149a

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Leads operations teams and closely partners with product and CX departments to develop solutions to market changes and exceed customer satisfaction. Designs strategies to increase technical efficiency and creativity. Keep pace with production requirements while adhering to company standards and regulations.

Employment history

Aug. 2019 – Oct. 2019
North Oswaldostad, Ohio
Assistant Operations Manager, Jones-Stanton

  • Inventory, Clubhouse Operations. 
  • Managed, developed and coached a team of 6-8 rotating associates, delegating tasks and streamlining daily productivity. 
  • Recognized as the second most accurate of six clubhouses nationwide during our bi-annual physical inventory count within the first 3-months of the position. 
  • Participated in weekly Trunk Club executive leadership meetings/calls, communicating reporting analysis and operational call outs for our location to the company. 
  • Conducted inventory system training and continued education for tenured/new employees, acting as a point of contact for all clubhouse teams. 
  • Interviewed, hired and on-boarded three associates onto the Operations Team, cross-training each on all clubhouse operational areas.

Jul. 2018 – Aug. 2018
Donnieport, Ohio
Senior Client Experience Agent, Reichel Inc

  • ‘Expert’ in company process efficiency to deliver client-right solutions through an email marketing platform. 
  • Organized, facilitated, and evaluated recruits by interacting with potential new employees each week through our new ‘Connect’ programs. 
  • Reviewed and, if necessary, provided actionable feedback to the CX department processes to help improve client conversion and retention rates. 
  • Created an initiative to hand-write personalized cards to clients that was implemented company-wide.

Mar. 2016 – May. 2016
New Margy, West Virginia
Client Experience Agent, Beahan-Klocko

  • Increased overall client retention by 30%, while creating a personalized solution for every client. 
  • Exceeded daily goal of 75-100 client interactions, achieving top employee performance ranking for 3 months. 
  • Presented retail sales experience to clients by marketing our product to meet customer needs, resulting in a 50% higher transaction rate.

Apr. 2014 – May. 2014
Port Mariella, North Dakota
Public Relations/Event Coordintor Intern, Jenkins, Mosciski and Daniel

  • Wrote news releases, pitches, features and stories to promote daily and/or weekly events. 
  • Assisted with the planning and preparation of charity events, creating the guest list, and documenting with photography/videography. 
  • Managed social media accounts and created advertising campaigns.

Oct. 2013 – Nov. 2013
North Todfort, Ohio
Public Relations Intern, Pacocha, Ankunding and Rutherford

  • Assisted with the Annual Golf Classics tournament by helping coordinate and organize for the Event Manager. 
  • Created press releases highlighting students and teachers in the community. 
  • Created advertisement campaigns to help market my edited video materials upon specific department requests.

Education

Oct. 2014
Bachelor of Arts: Public Relations

  • The Rhode Island University – Maybelleborough, Rhode Island

Skills

Indesign
Skillful

Metric Analytics
Experienced

Rms9
Skillful

Dropbox
Skillful

Illustrator
Skillful

Adobe Software
Skillful

Zendesk
Skillful

Google Platforms
Experienced

Microsoft Office
Experienced

Inventory
Experienced

assistant operations manager

  •  Performance evaluation and appraisal
  •  Implementation and maintenance of operational procedures to maximize efficiency and quality
  • Perform Training Need Assessment for each employee and plan appropriate training.
  •  Identify new projects which shall result in cost savings, improve productivity and increase revenue

assistant operations manager

  • Establish or monitor specific supply chain-based performance measurement systems.Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
  •  Management of depot human resource and administration operations
  •  Management of depot accounts operations
  •  Management of depot SHEQ operations

assistant operations manager

  • Monitored customer feedback to devise strategies for better parent, student and teacher experiences
  • Generated comprehensive reports regarding transport, events, and important school matters
  • Boosted teacher performance with enhanced employee evaluation processes and team building exercises
  • Co-headed weekly staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication

assistant operations manager

  • Incharge of creating Invoices, production despatches and filing.
  • Proactively managed client relations for delivery deadlines and operational issues 24*7.
  • Drafted and presented monthly reports on deliveries, complaints and the costs incurred for the goods.
  •  Management of depot fleet operations

assistant operations manager

  • Managed logistics department.
  • Initiated start up and use of new software program (PetroSync).
  • Approved invoices and expenses.
  • Assigned driver’s monthly work schedule.

assistant operations manager

  • Responsible for managing and smooth working of 150+ clients across 33+ cities in terms of pricing, fleet maintenance and customer satisfaction
  • Responsible for maintenance of company’s fleet of 700 bikes in 4 cities
  • Managed 5 in-office and 40 on-field employees
  • solely managed 5 employees in the Ladakh season 2k17 with 500 successful bookings
  • Coined & implemented the idea of 30% vendor payment deduction on cancellation over 100+ vendors, leading to increased customer satisfaction and reduction of cancelled booking from 20% to 3% every week
  • Successfully managed to be 100% “Sold-Out” in 4 major operational cities for 30 weekends out of total 50+

assistant operations manager

  • Prepare detailed reports including sales reports; P&L; strategic plans and reviews; prepare and complete action plans; bridging the sales gaps; customer-service standards; resolution of problems; complete audits; expenditures; analyze inventory variances; plantilla and other major and minor concerns in the operations.
  • Present monthly reports to top management. 
  • Maintain public relations. 
  •  Management of warehouse and dispatch operations

assistant operations manager

  • Procurement of all items needed to execute the event
  • Liaise with local police, civil defense, and medical service
  • Design festival and course areas
  • Schedule and plan all crew movements and accommodations
  • Schedule and plan all crew activities and responsibilities for each event

assistant operations manager

  • Plan or conduct programs to prevent substance abuse, combat social problems
  • Instruct others in program methods, procedures, or functions. or improve health or counseling services in the community.
  • Analyze the existing processes and develop a new one for the most effective and efficient ways for both internal and external customers.
  • Conduct a spot audit from all the sections in the operations base on SKUs, and standard policies and procedures. 

assistant operations manager

  • Hired and developed team members for kids club and service representative positions.
  • Executed retail budgets to front line team members and set goals for success.
  • Oversee store and staff job results by train, assign, schedule, coach, counsel and discipline employees communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
  • Monitor and manage line wait and waiting time of customers.

assistant operations manager

  • Handled 20 FTEs per Team (Total of 40 FTEs) and 2 Team Leads in rotating shifts. 
  • Directly reports to C-level; Operations Manager/CEO and Onshore Client for all Operational concerns to be able to attend to all requirements of Department heads concerning Reports, Sales projection, Reports analysis, Quality Processes and Employee’s growth and development and monitoring.
  • Attend regular meetings and develop a trusted advise or relationship with key customer stakeholders and executive sponsors.
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
  • Review records or reports pertaining to activities such as production, incentives, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

assistant operations manager

  • Assisted Operations Manager in club operations and compliance standards.
  • Hired and developed front line team members.
  • Implemented innovative techniques for development and success of operations business.
  • Maximized revenue and controllable costs through budgeting and scheduling.

assistant operations manager

  • Analyse and convert the incoming requirements of clients
  • Create business strategies to attract new customers, expand store traffic, and enhance profitability by gathering and analyzing information on customers’ reactions to products.
  • Work closely with visual display staff and managers in developing and arranging promotional material and in-store displays.
  • Manage store and ensure compliance with company policies and procedures as well as company’s regulations.

assistant operations manager

  • Reviewing and Preparation of Monthly Bills to Customers based on bill cycle issues and coordinating with US team on fixing those issues if any and improve the revenue generation. 
  • Finding out the Revenue Leakages in Billing and suggest client on Audits for fixing which shall result in cost savings, improve productivity and increase revenue
  • Coordinating with Client development team on the application enhancement, UAT testing and sharing the test reports and fixing it before CR release.
  • Publish process performance dashboard.
  • Preparation of Root Cause Analysis of any errors that leads to Revenue misses using Five-Y’s Analysis.
  • Arranging and chairing fortnightly/monthly process lead meetings and team huddles and document them.
  • Manage the administrative tasks (leave tracker, transport issues, vacation plan, R&R etc.) – To be documented.

assistant operations manager

  • Grew bread sales by 100% in the first year of joining Proton Bakers 2017 – 2018
  • Grew cookies sales by over 400% in the first year of joining Proton Bakers 2017 – 2018
  • Grew Bulawayo bread market share from 22% to over 40% in the first year of joining Proton Bakers 2017 
  •  Improve company growth
  • Sales and Customer service management
  • Formulation of route to market strategy
  •  Market Intelligence gathering

assistant operations manager

  • Created marketing strategies to help in selling the company’s products 
  • Developed and maintained relationships with various stakeholders (leagues, clubs, players) 
  • Managed recruitment and training of new employees 
  • Called and recorded statistics for the Victorian Amateur Football Association and the Yarra Junior Football League matches 
  • Prepared pre-match and post-match reports for the Victorian Amateur Football Association and Yarra Junior Football League 
  • Ensured that the statistics and media content are updated in the application as well as league website after every round 
  • Managed the rosters and payrolls of my team 

assistant operations manager

  • Overseen the safe and legal removal of Hazardous Waste. 
  • Managed route productivity. 
  • Conducted Site Safety Audits. 
  • Inspected company vehicles  to ensure compliance. 
  • Collaborated with the Health and Safety Department to assure employees comply with safety policies and procedures. 

assistant operations manager

  •  Establish rigor on all operational services.
  •  SLA management through monitoring and reporting efficiency and quality metrics and identify gaps between business key metrics for all business ensuring reliability and cost-effective operations
  •  Collaborates with internal and external stakeholders to provide well-rounded service delivery
  • Resolved major internal cases, as well as to respond to customer complaints and resolve problems in an efficient manner.

assistant operations manager

  • Work with Project Plant, timeline, scope, BOQ, technology analysis, resource requirements, progress reports, proposals, meeting minutes etc. 
  • Team management to executive the job.
  • Supervise production operation, quality assurance, production schedule, timing, safety, etc.
  • Emergency and preventive maintenance.
  • Manual and system generated production reports.
  • Monthly, quarterly and annual operational budget planning, proposal and execution.
  • Work with HR policies and recruitment. 

assistant operations manager

  • Effectively implement functions.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance, Building department, Cleaning etc)
  • Monitoring revenue margins. Ensures that monthly sales target is achieved.
  • Monitor administrative tasks and monitoring inventory levels ensuring stock levels to avoid variances and discrepancies that affect losses in the company’s revenue.

assistant operations manager

  • Oversaw and improved hundreds of micro and major events in a year through efficient coordination of volunteers and organizers.
  • Directed event operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Wrote and shared weekly and monthly reports to help senior leadership make effective decisions and plans.
  • Taught volunteers how to collaborate on regular event planning, organisation and achievement of it.
  • Cultivated and strengthened lasting client relationships while dealing with renowned artists at a National vernacular event.
  • Implemented innovative programs, including several pages on the app to increase the loyalty of the volunteers and reduce turnover.

assistant operations manager

  • Identify and resolve problems
  • Analyze data to identify trends, patterns or warnings for pro-active action.
  • Design and implement services for use of technology-based tools like Robotic Process Automation Tools and methods.
  • Summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.

assistant operations manager

  • Inventory, Clubhouse Operations. 
  • Managed, developed and coached a team of 6-8 rotating associates, delegating tasks and streamlining daily productivity. 
  • Recognized as the second most accurate of six clubhouses nationwide during our bi-annual physical inventory count within the first 3-months of the position. 
  • Participated in weekly Trunk Club executive leadership meetings/calls, communicating reporting analysis and operational call outs for our location to the company. 
  • Conducted inventory system training and continued education for tenured/new employees, acting as a point of contact for all clubhouse teams. 
  • Interviewed, hired and on-boarded three associates onto the Operations Team, cross-training each on all clubhouse operational areas.

assistant operations manager

  • Assist in organising and planing organisational insurance policies.
  • Assist in managing adequate operational staffing levels at all times whilst balancing effective leave liability.
  • Prepare, maintain and update staff training material such as staff handbooks, assessment tools, administration templates, job aids etc. as required.
  • Assisting in overseeing projects ensuring key compliance issues are met including program outcomes, reports and budgets.

assistant operations manager

  • Supervise the activities of accountants, suppliers, wait staff and other players in the  restaurant .
  • Ensure the smooth running of the  restaurant 
  • Bring new ideas without necessarily sacrificing attention to other details. Establish procedures and practices. 
  • Conduct market research, financial analysis and setting best strategies to target high market seasons.

assistant operations manager

  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, security management.
  • Support worker communication with the management team and strong performance management of staff and assist implementing improvement plans for underperforming staff.
  • Analysing financial statements for discrepancies before forwarding them to AP and AR departments, including payroll organisations.
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with OH&S and other governmental regulations

assistant operations manager

  • Played a key role in developing and institutionalizing an innovative procurement process in the ERP system.
  • Conceptualized and designed an excel macro based tool for procurement at different locations.
  • Short and medium term sourcing strategies for meeting business objectives in the hyper competitive business environment.
  • Worked around the customer and seller experience to improve services with minimal or no cost impact.
  • Spearheaded the project for Inventory Optimization and process streamlining.
  • Supervised, coached  and trained warehouse workforce.

assistant operations manager

  • Oversee daily operations in Globe Telecom Eastwood Store to ensure all sales target and merchandising objectives are met. 
  • Work closely with the operations manager to manage the store including sales, expenses, profits, and assets while ensuring all customers are receiving a high level of customer service. 
  • Responsible for training the incoming and existing workforce. Communicate operational procedures, customer feedback, sales and other necessary reports to the team and management; collate and present data as needed for weekly and monthly reports. 
  • Ensure all team members are committed to guiding policies and house rules.
  • Seek ways to cut wastages and contribute to the decrease in operational costs without having to compromise quality service. 
  • Conduct daily morning briefing for the updated promos, policies and guidelines to the employee.
  • Monitors and implements cost control measures and implementing strategies to increase sales without compromising customer satisfaction.