Professional Summary

Content writer with a degree in Public Relations and 5+ years of experience in the field seeks opportunities for further growth and experience. Adept at writing editorials and commentaries on a variety of topics, selecting the appropriate medium for audience and gathering feedback. Always willing to revise documents as new issues and needs arise.

Employment history

Freelance Writer, Grady-Kshlerin. Fredricside, Maryland

Apr. 2019 – Present

Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
Edit, standardize, or make changes to material prepared by other writers.

Assistant Manager, Muller, Champlin and Gerlach. Westown, Georgia

Jul. 2019 – Present

Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Keep records on the use and/or damage of stock or stock handling equipment.
Research, document, rate, or select alternatives for web architecture or technologies.
Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
Plan budgets and arrange for purchase of a supplies.
Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards.
Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.

Editor, Writer, Kshlerin-Erdman. Port Hsiu, Indiana

Nov. 2018 – Present

Develop story or content ideas, considering reader or audience appeal.
Prepare, rewrite and edit copy to improve readability, or supervise others who do this work.
Plan the contents of publications according to the publication’s style, editorial policy, and publishing requirements.

Sales Executive, Murazik-Jacobi. West Gwennshire, Delaware

Oct. 2018 – Nov. 2018

Reaching out to prospective clients
Marketing the available services to the clientele
Closing deals
Develop prospect lists.
Explain products or services and prices and demonstrate use of products.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Blogger, Senger Inc. Schimmelfurt, Oregon

Jun. 2017 – Mar. 2018

Review copy and correct errors in content, grammar, and punctuation, following prescribed editorial style and formatting guidelines.
Determine a story’s emphasis, length, and format, and organize material accordingly.
Write reviews of literary, musical, or other artwork, based on knowledge, judgment, or experience.

Writer, Krajcik and Sons. Port Ellsworthborough, Alabama

Jan. 2018 – Feb. 2018

Write columns, editorials, commentaries, or reviews that interpret events or offer opinions.
Arrange interviews with people who can provide information about a story.
Review and evaluate notes taken about event aspects in order to isolate pertinent facts and details.
Research and analyze background information related to stories in order to be able to provide complete and accurate information.
Check reference materials, such as books, news files, or public records, to obtain relevant facts.

Copywriting Intern, Dicki, Stiedemann and Padberg. Blickmouth, Michigan

Aug. 2016 – Sep. 2016

Write advertising copy for use by publication, broadcast or internet media to promote the sale of goods and services.
Write to customers in their terms and on their level so that the advertiser’s sales message is more readily received.
Present drafts and ideas to clients.

Receptionist, Langosh Group. Rickystad, California

Jun. 2016 – Jul. 2016

Make and confirm reservations.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Keep records of room availability and guests’ accounts, manually or using computers.
Communicating clients’ needs to management
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.

Writer, Haley Inc. Morissettemouth, New Mexico

Sep. 2015 – Dec. 2015

Develop or maintain online help documentation.
Fill up the news hole with editorials.
Assist in laying out material for publication.

Sales Person, Hegmann LLC. Port Nickie, Rhode Island

Apr. 2014 – May. 2014

Sell products being promoted and keep records of sales.
Identify interested and qualified customers to provide them with additional information.
Keep areas neat while working and return items to correct locations following demonstrations.
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

Education

Northern O'Conner, West Matthew, West Virginia

Bachelor of Arts, Public Relations, Aug. 2018

References

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Languages

Arabic

English

Armenian

Skills

Adobe Premiere

Ms Word, Excel, Outlook, Powerpoint

WordPress

Writing and Editing

Photoshop

Professional Summary

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 20 years of experience in sales and customer service. Over 10 years of supervisor experience. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Employment history

Assistant Manager, Schulist Group. North Edgardoside, Pennsylvania

Mar. 2014 – Present

Supervise others and provide on-the-job training.
Compile and maintain non-monetary reports and records.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers’ questions, and provide information on procedures or policies.
Pay company bills by cash, vouchers, or checks.

Line Supervisor, Erdman LLC. South Sharell, Louisiana

Dec. 2014 – Feb. 2015

Measure completed work
Replace defective blades or wheels, using hand tools.pieces to verify conformance to specifications, using micrometers, gauges, calipers, templates, or rulers.
Examine completed work pieces for defects, such as chipped edges or marred surfaces and sort defective pieces according to types of flaws.
Set up, operate, or tend machines to saw, cut, shear, slit, punch, crimp, notch, bend, or straighten metal or plastic material.
Start machines, monitor their operations, and record operational data.
Set blade tensions, heights, and angles to perform prescribed cuts, using wrenches.
Mark identifying data on work pieces.

Bartender, Leannon, Powlowski and Jakubowski. New Gustavo, Wisconsin

Jul. 2010 – Jan. 2013

Supervise the work of bar staff and other bartenders.
Order or requisition liquors and supplies.
Balance cash receipts.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Plan, organize, and control the operations of a cocktail lounge or bar.
Plan bar menus.
Arrange bottles and glasses to make attractive displays.
Create drink recipes.
Check identification of customers to verify age requirements for purchase of alcohol.

Education

The Will College, Swaniawskimouth, California

High School Diploma, General, Apr. 1995

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Customer Service

Sales

Self Motivated

Leadership

Troubleshooting

Communication

Professional Summary

Adaptable, open-minded, analytical GST expert with over 2 years of experience eager to join a respectable, customer-focused financial institution as a public accountant. Certified Chartered Accountant with advanced knowledge of auditing, preparation of individual, corporate, and partnership tax returns, and the development of quarterly and year-end estimates. Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.

Employment history

Assistant Manager, Beer, Torp and Pacocha. Tennillechester, Kentucky

Mar. 2020 – Present

· Rationalization of Revenue as per Financial Statement and Billing as per Service Tax Return for FY 13-14 to FY 16-17.

· Analyzing and Preparing Anti Profiteering Data as per Anti Profiteering Act.

· Input Tax Credit reconciliation as per GSTR.

· Preparation and Finalization of Import cases of various States to ascertain the correctness of the Input Tax Credit

· Reconciliation of Input Tax Credit with Auto-populated data from GSTR-2A

· Vendor Reconciliation showing the Consideration and the tax paid on both Pre GST and Post GST Regime.

· Preparation of Data under Reverse Charge Mechanism (Pre-GST) for services rendered by government and municipal corporation to ensure correctness of the Service Tax paid under RCM.

Preparation of Data under Reverse Charge Mechanism (Post-GST) for Self Invoicing as per GST Act.

Consultant, Johns-Hegmann. Parkertown, Virginia

Sep. 2018 – Dec. 2018

· Rationalization of Revenue as per Financial Statement and Billing as per Service Tax Return for FY 13-14 to FY 16-17.

· Analyzing and Preparing Anti Profiteering Data as per Anti Profiteering Act.

· Input Tax Credit reconciliation as per GSTR.

· Preparation and Finalization of Import cases of various States to ascertain the correctness of the Input Tax Credit

· Reconciliation of Input Tax Credit with Auto-populated data from GSTR-2A

· Vendor Reconciliation showing the Consideration and the tax paid on both Pre GST and Post GST Regime.

· Preparation of Data under Reverse Charge Mechanism (Pre-GST) for services rendered by government and municipal corporation to ensure correctness of the Service Tax paid under RCM.

Preparation of Data under Reverse Charge Mechanism (Post-GST) for Self Invoicing as per GST Act.

Education

Eastern Idaho Academy, Lake Jamee, Texas

Chartered Accountants, CA, Apr. 2017

MacGyver College, Roccomouth, Colorado

B.COM (A&F), Commerce, Jul. 2011

Skills

Costing

Audit

Tax

Finance

Accounting

GST

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Dedicated, patient-focused Registered Nurse equipped with a Bachelor of Science in Nursing and advanced certifications in anesthesia, breathing and life support, and first aid. Extensive experience gained through clinical rotations at top-rated medical facilities and research centers specifically in the areas of pediatric, obstetrics, regional, neurological, cardiothoracic, and trauma anesthesia. Compassionate and enthusiastic team player devoted to providing highest levels of care to diverse populations.
Customer-focused, performance-driven executive with extensive experience and verifiable success in the areas of pharmaceutical sales, marketing, and communications. Strong ability to develop strategic plans and drive execution to increase business growth, development, and revenues. Dedicated leader equipped with an entrepreneurial mindset, advanced technical skills, and exceptional customer service delivery.

Employment history

Assistant Manager, Berge, Harvey and Jacobson. Doyleport, Oregon

Feb. 2020 – Present

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Recruit, interview, and select employees.

Team Leader, Reichert, Lindgren and Lang. Raynorside, Rhode Island

Dec. 2014 – Jul. 2015

Managing team of 26 agents.
Maintaining FTD & MTD reports related to Shift Adherence, APR and providing feedback on a daily basis.
Managing Inbound queue to avoid abandon & to maintain service level.
Client interaction for process improvement and coaching on new product related updates.
Motivating & downloading real time retention numbers to achieve the target.
Since April’16 internally shifted to Kolkata handling Ananya process with team size of 25 agents.
Maintaining daily reports & providing feedback on daily APR & Shift Adherence.
Client interaction updating them on ongoing campaign & coaching team on new product related updates.
Preparing campaign wise dialer analysis for client review purpose.

Team Leader, Runte and Sons. Curtisbury, Tennessee

Jun. 2013 – Dec. 2013

Managing a Team of 22 agents.
Maintaining FTD & MTD reports of AHT & Wrap.
Maintaining proper Quality standards as per the guidelines provided by the client with the help of daily audits & SBS (Side By Side).

SeniorSales Consultant, Herman, Harvey and Brekke. West Sandraville, Rhode Island

Nov. 2012 – Feb. 2013

Dealing with customers and closing the deal.

Team Leader, Bartoletti Inc. McClurechester, Connecticut

Apr. 2011 – May. 2011

Accountability of 500 Vodafone Corporate Accounts.
On point assistance.
In charge of waiver portal & revenue dashboard through VAS Selling.

Managing a Team of 24 agents.

10 – Retention Inbound.

10 – First Bill Inbound.

4 – Collection Inbound.

Maintaining FTD & MTD reports for all the processes.

Tracking of ACD & Retention related queries & getting them resolved.

Managing reversal tracker & closing the same as per the revenue target provided by the client.

Maintaining proper Quality standards as per the guidelines provided by the client with the help of daily audits & SBS (Side By Side).

Quality Analyst, Lakin, Schmeler and Brakus. Mallorymouth, Kansas

Mar. 2008 – Jun. 2008

Auditing recorded calls of Collection Agencies who use to out call

customers for bill payment.

Quality Analyst., Klein LLC. Lake Marcusport, Kansas

Mar. 2005 – Nov. 2005

Handling 5 agents (Outbound C Sat Agents) & 12 agents (Inbound).
Providing feedback pertaining to deduction in ACD (Average Call Handling Duration)& Quality Parameters.
Handled a project of NAKSHATRA pertaining to C-Sat.
Preparation of Quality MIS & weekly review agenda.

Education

The Kansas University, Port Sharronside, Minnesota

High School Diploma, Commerce, Apr. 2018

Skills

Microsoft Office

Team Handling Skills

Customer Service Skills

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Talented, sales-driven, recognized expert in the fields of direct sales and enterprise channel sales management. Equipped with 3+ years of experience in the areas of sales, marketing, business operations and development. Eager to advance my career and obtain a position within a reputable, growth-oriented company.

Employment history

Aug. 2019 – Present
Osvaldoton, Oregon

ASSISTANT MANAGER, Schaden, Kemmer and Leuschke

Establish and maintain relationships with individual or business customers for conversions .
Network within communities to find and attract new business.
Explain products or services and prices and demonstrate use of products.
Operating across the state for enterprise on boarding.
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
fueling the B2B2C system.

Jun. 2018 – Nov. 2018
Kevenshire, Utah

SENIOR BUSINESS DEVELOPMENT ASSOCIATE, Rath, Kerluke and Bechtelar

Prepare revenue reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software working closely with the COO of the org .
Handling and co-coordinating back end teams for the launch of new domains within org like BYJU’S LEARNING PARTNERSHIP NETWORK.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
One of the first team Member of the Highly Successful Conduction Model .
Achieved the weekly Sales Target set for newly opened Lucknow office .
Generating Business from existing accounts and achieving sales growth.
Trained and mentored 20-member sales team for a new branch.

Nov. 2016 – Dec. 2016
Winnifredhaven, Utah

BUSINESS DEVELOPMENT EXECUTIVE, Gutmann-Blanda

Deliver prepared sales talks, that describe products or services, in order to persuade potential customers to purchase a product or service .
Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
Exceeded Monthly Targets by up to 50% consistently for revenue generation.
Handled end-to-end communication with prospects and clients .

Education

Jan. 2016

BACHELOR OF TECHNOLOGY: INFORMATION TECHNOLOGY

North Carroll Institute – Lymanside, Ohio

Apr. 2012

INTERMEDIATE: MATHS & SCIENCE

Eastern Florida College – East Toby, Maryland

May. 2010

High School Diploma: MATHS , SCIENCE,SST,ENGLISH

South Oklahoma Academy – New Cherrylstad, Arizona

Skills

BUSINESS DEVELOPMENT

Skillful

SALES

Skillful

MARKETING STRATEGY

Skillful

PROJECT MANAGEMENT

Skillful

LEAD GENERATION

Skillful

SALES STARTEGY

Skillful

SOFT COMMUNICATION

Skillful

ADMINISTRATION

Skillful

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service trainer or quality assurance level where I can utilize my education and experience to add immediate value to an organization.

Employment history

Lead Trainer cum QA, Hayes Group. West Heriberto, Idaho

Oct. 2013 – Present

Conduct training for New Hire, refresher and cross training for existing agents, new update briefing to call floor.
Design training scheduling for product cross training
Develop agent’s soft skill and knowledge in lieu to client’s requirement for customer service
Monitoring, maintaining quality call and satisfies customer’s needs.
Provide action plan for low quality eg; coaching, refresher, one to one buddy session
Attend to complaint cases.

Assistant Manager, Ops Support & Excellence, Hand LLC. Marksmouth, Wisconsin

Jan. 2016 – Dec. 2016

Astro Project Sales Support Unit – Analysis on sales activation
Prepares materials to communicate issue resolution for customers
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics
Manages open order (backlog) report issues resolution and reaches out to installers or customers to determine source of delay; communicates status and escalates issues as necessary.
Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate

Telemarketing Representatives, Russel-Kuphal. East Len, Arizona

Jun. 2012 – Feb. 2013

Maintaining and supervising daily performance based on KPI elements
Delivering quality call / sales and satisfies customer’s needs
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
Explain products or services and prices, and answer questions from customers

Customer Service Representative, Ward-Hilll. Arturotown, Utah

Nov. 2010 – Mar. 2011

TM Project Floor Support (Billing Department)

Gather, analyze and study customer’s problem immediately in order to solve customer’s problem. Try to provide good customer service based on first call resolution.
Reactivate accounts and change billing address for TM customer

Education

Eastern Arkansas College, North Fabian, Idaho

High School Diploma, Science, May. 2007

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Quality Assurance

Customer service

MS Excel

MS Office

Professional Summary

Adaptable, open-minded, analytical accounting expert with over 3 years of experience eager to join a respectable, customer-focused financial institution as a public accountant. Chartered Accountant with advanced knowledge of auditing, preparation of individual, corporate, and partnership tax returns, and the development of quarterly and year-end estimates. Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.

Employment history

Assistant Manager, Littel-Casper. Bayerberg, Illinois

Jan. 2020 – Present

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
Prepare detailed reports on audit findings.
Supervise auditing of establishments, and determine scope of investigation required.
Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
Conduct pre-implementation audits to determine if systems and programs under development will work as planned.
Examine inventory to verify journal and ledger entries.

Assistant Manager, Wiza, Beier and Blick. New Jacquiton, Massachusetts

Apr. 2018 – Jun. 2018

Prepare detailed reports on audit findings.
Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Responsible for managing the statutory audits of various clients
Responsible for compliances of various clients
Did statutory audits of below mentioned clients

Magnum MI Steel Pvt. Ltd.
Avia Xpert Pvt. Ltd.
Raj Knitters
Kox Med & Lab Pvt. Ltd

Did Internal audits of below mentioned clients

Massive Restaurants Pvt. Ltd.
Vermillion Communication Pvt. Ltd.
IBroad 7 Pvt. Ltd.
Golflan Pvt. Ltd

Preparation and finalization of finanancial statements in compliance with schedule VI/III and ensuring compliance with accounting standards
Preparation of tax audit reports in compliance with Income tax act , 1961

Taxation

Preparation of Income tax returns
Tax planning of Individuals
Preparation of TDS returns
Preparation and filing of GST returns
Preparation of scrutiny letters and represented cases in Income tax department

Consultant, Marks-Lynch. Gleichnerstad, Montana

Jan. 2018 – Mar. 2018

Revenue testing
Expense Testing
Good knowledge of Canvas software used in EY
Prepare lead sheets for various components of Financial statements

Education

North Leffler Institute, New Darrell, Illinois

CHARTERED ACCOUNTANT, Finance, May. 2017

Eastern South Carolina Institute, Pegland, Maryland

Bachelor of Commerce, Finance, Jan. 2017

Skills

Project Management

MS Office

Communication

Professional Summary

To obtain a challenging career that will use and enhance my scientific knowledge and laboratory skills,as well as my communication,organizational and motivational skills. I possess excellent verbal and written communications skills and I am able to relate to a wide range of people,as proved by my varies work experience in other fields such as catering ,hospitality work, teaching and patient care.

Employment history

Assistant Manager, Goyette, Bernier and Schumm. Andersonstad, Hawaii

Sep. 2015 – Oct. 2015

Greet guests.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

Assistant Manager, Runte Inc. Fritschtown, Oklahoma

May. 2013 – Jul. 2013

Schedule staff hours and assign duties.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Chemistry Lab Assistant, Watsica-Keebler. West Songmouth, California

Jan. 2013 – Feb. 2013

Maintain laboratory instruments to ensure proper working order and troubleshoot malfunctions when needed.
Help the instructor
Direct, coordinate, or advise personnel in test procedures for analyzing components or physical properties of materials.

Education

West South Dakota College, East Benton, Illinois

Bachelor of Science, Chemistry, Present

Northern New Hampshire College, Fayberg, New Jersey

Bachelor of Science further studies, Biochemistry, Nov. 2017

Friesen Institute, Kerlukeview, Washington

Certificate of Certified Nursing Assistant (CNA), Patient Care, Apr. 2017

Auer Academy, New Jacinto, Georgia

Pharmacy Technician, Pharmacy Technician, Jun. 2016

Southern Padberg College, West Shonview, Oklahoma

Bachelor of science further studies, Biochemistry, Oct. 2014

Western McLaughlin, Faheyville, Mississippi

Bachelor of Science, Biochemistry, Mar. 2013

West Mississippi University, Diamondport, Nevada

Associate of Arts, Biochemistry, Oct. 2012

North Oregon Academy, Robertsville, South Dakota

GED, Biology, Oct. 2010

Awards

Skills

Science lab skills- Skilled in gramm staining, cell count by Hemocytometer,Chromatography and IR and NMR spectrometry

Computer skills- Well versed in MS Office, including MS Word, MS Excel, MS Power Point. Skills in use of Windows 2000,XP, Vista 8 and Mac OS X.

Communication skills- Strong written and verbal communication skills in English.

Professional Summary

A well presented, polite sales assistant who is motivated by being a team player with a common goal and has experience in retail sales and working towards KPIs. Being reliable and organised, I possess the ability and desire to meet and surpass sales targets with drive, ambition and determination. An excellent communicator who always demonstrates a helpful attitude towards customers. I am committed to learning, growing and making a measurable difference.

Employment history

Assistant Manager, Greenfelder LLC. North Kristi, California

Sep. 2017 – Nov. 2017

Demonstrate or explain products, methods, or services to persuade customers to purchase products.
Inform staff about daily targets and weekly promotions.
Encouraging team members.
Suggest specific product purchases to meet customers’ needs.
Learn about competitors’ products, consumers’ interests or concerns to answer questions.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Develop ideas or plans for merchandise displays or window decorations.
Visual merchandising.
Rearrange the shop on a weekly basis according to customer trends.
Accepting purchase orders.

Sales Advisor ( Casual) 1st job, Beatty, Kuvalis and Paucek. East Johnsonborough, Maryland

Mar. 2017 – Apr. 2017

Aelia Dutyfree won the bid from JR Dutyfree to operate at the Cairns International Airport. My position and my responsibilities were retailed.

Retail Assistant ( Casual) 2nd job, Smith and Sons. Ziemeborough, Connecticut

Mar. 2017 – Apr. 2017

Demonstrate or explain products, methods, or services to persuade customers to purchase products.
Assist Manager with visual merchandising.
Report any faulty products to the manager.

Sales Advisor, Stroman, Fritsch and Funk. East Harlanberg, Alaska

Mar. 2016 – Nov. 2016

Greeting arriving and departing passengers in a welcoming manner.
Work with existing airport guidelines.
Work with existing luxury brands guidelines.
Making sure customers are advised on their duty free allowances.
Assist customers, giving product advise and answering queries.
Keeping up to date with special promotions.
Dealing with customer complaints.
Advising managers on customer trends.

ACHIVEMENTS
I was given the authority by my Manager to do refunds and give discounts making sure all conditions are met.
Consistently being one of the top 3 sellers promoting alcohol and fragrances, receiving gifts and incentives.

Retail Sales Assistant( Casual), O'Conner, Rogahn and Stark. South Gaynellechester, California

Sep. 2013 – Mar. 2014

Inform customers on current promotions.
Assisting customers with products and accessories.
End of day banking following all company procedures.

Skills

Leadership

Experienced

Proficient in POS application

Experienced

Effective communicator

Expert

Decision making

Experienced

Conflict resolution

Experienced

Education

Northern Monahan University, Dickensbury, South Carolina

Bachelor of Arts, Business (Deferred), Jun. 2013

Moen College, McKenziehaven, Florida

Diploma in Business, Jan. 2012

Professional Summary

Employment history

Assistant Manager, Schuppe-Metz. Lake Sylviachester, Hawaii

Jan. 2020 – Present

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
Prepare detailed reports on audit findings.
Supervise auditing of establishments, and determine scope of investigation required.
Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
Conduct pre-implementation audits to determine if systems and programs under development will work as planned.
Examine inventory to verify journal and ledger entries.

Assistant Manager, Feest Group. Eltonborough, Washington

May. 2018 – Jun. 2018

Prepare detailed reports on audit findings.
Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Responsible for managing the statutory audits of various clients
Responsible for compliances of various clients
Did statutory audits of below mentioned clients

Magnum MI Steel Pvt. Ltd.
Avia Xpert Pvt. Ltd.
Raj Knitters
Kox Med & Lab Pvt. Ltd

Did Internal audits of below mentioned clients

Massive Restaurants Pvt. Ltd.
Vermillion Communication Pvt. Ltd.
IBroad 7 Pvt. Ltd.
Golflan Pvt. Ltd

Preparation and finalization of finanancial statements in compliance with schedule VI/III and ensuring compliance with accounting standards
Preparation of tax audit reports in compliance with Income tax act , 1961

Taxation

Preparation of Income tax returns
Tax planning of Individuals
Preparation of TDS returns
Preparation and filing of GST returns
Preparation of scrutiny letters and represented cases in Income tax department

Consultant, Williamson, Rath and Rodriguez. Balistreribury, Iowa

Dec. 2017 – Jan. 2018

Revenue testing
Expense Testing
Good knowledge of Canvas software used in EY
Prepare lead sheets for various components of Financial statements

Education

North Cummings, Yenport, New Hampshire

CHARTERED ACCOUNTANT, Finance, Aug. 2017

Gleichner Academy, East Providenciabury, Minnesota

Bachelor of Commerce, Finance, Jan. 2017

Skills

Project Management

MS Office

Communication

Professional Summary

Dedicated Mid-level Manager offering over 5+ years of consistent career progression in the areas of operations and project management for a multi-million-dollar enterprise. Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions. Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.

Employment history

Assistant Manager, Heller Group. Danielborough, Illinois

Feb. 2020 – Present

Managing scaled Feedback operations program to map user feedback for generating product related insights and feature modifications :

Develop Blue Book including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
Manage project execution to ensure adherence to budget, schedule, and scope
Maintain metrics, reports, process documentation, customer service logs, or training or safety records
Prepare project status reports by collecting, analyzing, and summarizing information and trends
Assign duties, responsibilities, and spans of authority to project personnel
Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI)
Monitor the performance of project team leads, providing and documenting performance feedback
Ensuring BCP within its line of business and operations
Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods
Coordinate recruitment or selection of project personnel
Completed Training on Six Sigma Green Belt ( project in progress)

Assistant Manager, Upton Inc. Lynchport, Ohio

Aug. 2018 – Nov. 2018

Managing Data Quality & Spam for Online Shopping Merchants .Our Team has to make sure merchants are aligned with Product Policies and to maintain clean Product Listing Ads

Conduct or oversee contingency plan integration and operation
Prepare project status reports by collecting, analyzing, and summarizing information and trends
Monitor the performance of project team members, providing and documenting performance feedback
Identify need for initial project resources
Perform risk assessments to develop response strategies.
Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods
Completed Lean Project ” Prowess” as Project lead which helped in churning out more production by ~55%

Team Manager, Murray LLC. North Lazaro, Wisconsin

Nov. 2015 – Mar. 2018

Managed Support members & resources to maximize operational efficiency to deliver the SLA’s

Sharing Objectives and Key results every quarter and also delivering in SLA+ ideas which will help us to automate the process and will increase the revenue
Mentored my team on the challenges they faced in their workflows and ensured smooth implementation of client updates

Quality Analyst, Prohaska-Emmerich. East Hermelinda, Alabama

Aug. 2014 – Oct. 2014

Working on Audits for Shopping Quality Operations (SQO)
Gave inputs to sustain quality above 99%

Associate, Kiehn, Willms and Wolff. Leoshire, Rhode Island

Jul. 2013 – Aug. 2013

Checked the quality of third party merchant which are listed in Online Shopping (PLA). Had to work hand in hand with Account Managers to make sure there account is compliance with the clients policies.

Associate, Wiza, Runolfsson and Rohan. Lake Debton, North Carolina

Nov. 2012 – Dec. 2012

Resolving Customer related issues via email

Education

Rodriguez Institute, Hayeshaven, Texas

Bachelor Of Technology, Information Technology, Jan. 2012

Skills

SQL

Operations

Six Sigma Green Belt

People Management

Google Sheets, PPT , Word

Lean

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a new path to use my current skills in a different environment and open a new chapter of my life.

Employment history

Assistant Manager, Daniel-Boyer. South Russell, Oregon

Dec. 2018 – Present

Working at QuikTrip I have established a strong sense of how to properly multitask. While working my overnights I maintain a strong sense of customer service while also complete detail cleaning tasks on top of keeping my store properly stocked. One of the best things QuikTrip has taught me is self motivation and reliability, I do not work with an immediate supervisor so it falls on me to get all task completed and keep my store in pristine condition.

Assistant Manager, Hagenes, Koss and Huels. Frankiefort, Texas

May. 2016 – Jul. 2016

Working at Pie Five taught me a lot about managing a store staff in regards to hiring and scheduling, which was tasked to me. I was also the opener of the store 4 days a week which meant prepping supplies and writing supply orders. All of this was on top of providing excellent customer service and a clean and organized kitchen.

Certified Store Trainer, Brekke-Kshlerin. Port Cherchester, West Virginia

May. 2015 – Oct. 2015

Starbucks taught me to maintain a professional front when dealing with difficult customers or situations. Customer service and customer interactions where the top priority when providing training to new baristas. When not training i was held responsible for in the moment training and correction on the staff to ensure we provided Starbucks levels of customer service and drink quality no matter what time of day it was or when kind of rush we were going through.

Education

Anderson Institute, Willside, Maryland

High School Diploma, Apr. 2009

Skills

Communication

Experienced

Customer service

Expert

Multitasking

Experienced

Group Orientated

Experienced

Professional Summary

Revenue-driven sales and marketing professional with 5+ years experience as an SEO marketing specialist. In-depth knowledge of search engine optimization, HTML, WordPress, and social media. Dedicated to assisting large, global organizations in creating and executing marketing strategies to drive brand awareness and business growth.
Analytical, accomplished, professional Business Intelligence (BI) Analyst and Developer with over 4 years of experience in multifaceted roles requiring project management, business development, and solutions architecture. Skilled in the areas of agile development, DevOps delivery, enterprise data warehousing, and data analytics. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as a Chief Information Officer.

Employment history

Driver, Konopelski-Collier. Ruthannetown, Arizona

May. 2018 – Present

Drive taxicabs, limousines, company cars, or privately owned vehicles to transport passengers.
Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.
Operate vehicles with specialized equipment, such as wheelchair lifts to transport and secure passengers with special needs.
Provide passengers with information about the local area and points of interest, or give advice on hotels and restaurants.
Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings.

Assistant Manager, Moen, Johnson and Rogahn. Doyleview, Montana

Jun. 2017 – Jul. 2017

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Review reports of securities transactions or price lists to analyze market conditions.
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Review reports submitted by staff members to recommend approval or to suggest changes.
Appoint department heads or managers and assign or delegate responsibilities to them.
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Train workers in use of equipment such as switchers, cameras, monitors, microphones, and lights.
Establish work schedules and assign work to staff members.
Prepare copy and edit tape so that material is ready for broadcasting.
Assign duties, responsibilities, and spans of authority to project personnel.
Monitor the performance of project team members, providing and documenting performance feedback.
Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
Sell products being promoted and keep records of sales.
Suggest specific product purchases to meet customers’ needs.
Identify interested and qualified customers to provide them with additional information.
Practice demonstrations to ensure that they will run smoothly.
Use computers to produce signage.
Plan commercial displays to entice and appeal to customers.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Dress mannequins for displays.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
Develop ideas or plans for merchandise displays or window decorations.
Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
Store, pack, and maintain records of props and display items.
Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers’ questions, and provide information on procedures or policies.
Calculate total payments received during a time period, and reconcile this with total sales.
Process merchandise returns and exchanges.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers’ items.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Cash checks for customers.
Request information or assistance using paging systems.

Team Leader, McClure LLC. Lake Terrance, Hawaii

Jul. 2016 – Dec. 2016

Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
Disassemble units to replace parts or to crate them for shipping.
File, lap, and buff parts to fit, using hand and power tools.
Pack or fold insulation between panels.
Operate or tend automated assembling equipment, such as robotics and fixed automation equipment.
Machine parts to specifications, using machine tools, such as lathes, milling machines, shapers, or grinders.
Set up, adjust, or operate basic or specialized machine tools used to perform precision machining operations.
Operate equipment to verify operational efficiency.
Check work pieces to ensure that they are properly lubricated or cooled.
Enforce safety and sanitation regulations.
Read work orders or production schedules to determine specifications, such as materials to be used, locations of cutting lines, or dimensions and tolerances.
Load workpieces, plastic material, or chemical solutions into machines.
Write and record orders for merchandise or enter orders into computers.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Compute and record totals of transactions.
Weigh items sold by weight to determine prices.
Request information or assistance using paging systems.
Stock shelves, and mark prices on shelves and items.
Supervise others and provide on-the-job training.

Education

The California College, North Brentchester, New York

MBA, Management, Apr. 2016

Eastern Weber Academy, Runolfsdottirmouth, Indiana

Bachelor's Degree, Physical Education Sciences, Feb. 2016

The Ullrich Institute, Port Kristeenfort, Wisconsin

Master's Degree, Investment And Financing, Feb. 2015

North Lueilwitz Academy, South Tonialand, Oklahoma

Bachelor's Degree, B.COM(Business & Finance), Dec. 2013

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Planning

Business Etiquette

Word Processing

Networking

Data Analysis

Arabic Fluency

Leadership

Self-motivation

Communication

Online Marketing

Professional Summary

My name is Anthony i am a very reliable person and can be trusted. I have many strengths i am very strong minded and i can catch on to something fast and master it.I also got experience with doing security i have done so in the past plenty of times and i have worked with others in the past doing the same. I am a kind person and am very easy to talk to and get along with and not a problem person.

Employment history

Assistant manager/ regional store opener, Shields Group. Willishaven, Indiana

Sep. 2017 – Present

manage and run my shift and store did schedules and food orders. Also on the side i open new stores i opened a store in york pa, altoona pa, pougkeesie NY, huntington long island, and new jersey but thats only when they need me to im one of the best openers they have for the company.

crew trainer/ maintenance, Heaney, Vandervort and Bernhard. Torphymouth, New York

Oct. 2013 – Oct. 2014

i worked my way up to train my coworkers and i worked every shift 1st 2nd and 3rd shift there.I also worked maintenance there and i put away truck orders.

cashier, Pfannerstill-Rogahn. Okunevaport, Maryland

Nov. 2013 – Dec. 2013

Was a cashier there and put away the truck there when they had the deliveries that came in.

personal trainer, McCullough-Pacocha. Carlfurt, Wisconsin

Feb. 2012 – Mar. 2012

I started working in the game room that they had at the ymca and slowly moved my way up to get trained to be a personal trainer and work with people and kids at the facility

Education

The Arkansas Institute, West Faehaven, New York

media studies, Feb. 2011

Skills

people person

managing

security

Professional Summary

Sales consultant with fantastic problem solving capabilities in areas regarding customer service and technology. Equipped with leadership skills and the ability to inspire coworkers to accomplish difficult goals. A Willingness to go above and beyond for customers or those in need of assistance. Known for being reliable, and responsible when encountering difficult problems or situations with a large drive to grow with a company while succeeding in every area.

Employment history

Assistant Manager, Breitenberg-Witting. New Violetborough, Wyoming

Sep. 2018 – Present

Retail Sales consultant previously, Assistant Manager of Lakewood FL store presently.
Working in sales and demonstration of product knowledge. Assisting with operations with store needs, as well as sales operations and hitting goals.
Successfully always reaching quota and improving month to month.
Answer questions about product features and benefits.
Resolve customer complaints regarding sales and service.
Representing ATT in every aspect.

Footwear Team Member, Stracke-Lemke. Francineshire, West Virginia

Oct. 2017 – Nov. 2017

Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Keep areas neat while working and return items to correct locations following demonstrations.
Sell products being promoted and keep records of sales.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

Crew Member, Murray Group. Lake Carlosburgh, New Hampshire

Mar. 2017 – Jun. 2017

Serving Customers to the best of my ability.
Understanding the needs of the store and best ways to keep up with operations regarding orders
Assisting with customers Problems and finding the best solutions

Education

Wisozk Academy, Derickport, Ohio

High School Diploma, Computing Technology, Jun. 2017

Skills

Computer Programming

Technical Troubleshooting

Communication

Creativity & Adaptability

Professional Summary

Dedicated, results-oriented with and sales and marketing experience. Set on leading teams in meeting and exceeding operational targets.
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences.
Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Eager to learn and take constructive criticism

Employment history

Head Cashier, Botsford-Anderson. Weimannmouth, Arkansas

Nov. 2017 – Present

Train or instruct employees in job duties or company policies or arrange for training to be provided.
Greet every costumer with a happy smiling face
Assist costumers with product concerns or questions
Preform returns and exchanges in a timely professional manor that leaves the guest happy and satisfied wanting to return
Maintaining an overall cleanliness of the store
Making sure product goes out correctly and efficiently
Handling money, via registers

Assistant Manager, Sauer-Weimann. Dibbertville, Mississippi

Jan. 2017 – Apr. 2017

Monitor compliance with health and fire regulations regarding food preparation and serving,
Greet guests with a smile
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks
Assign registers
Lead a team through the shift
Handle costumer complaints or problems
Answering the telephone

Nurses Assistant, White-Wyman. Purdychester, Oregon

Jan. 2016 – Oct. 2016

Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
Adhere to local, state and federal laws, regulations and statutes.
Maintain detailed and complete records of health care plans and prognoses.
Evaluate treatment outcomes and recommend new or altered treatments as necessary to further promote, restore, or maintain health.
Change patients clothing
Feedings
Specializing in patients suffering from Dementia
Assisting with all bathroom need, including bathing
Ensuring patients do not harm themselves at others
Coordinating activities

Group Leader, Howe, Feeney and Jerde. Rudolphville, Hawaii

Mar. 2015 – Jul. 2015

Monitor food preparation methods
Greet costumers with a smile
Make and take bank deposits
Gather bills and assemble change to get from the bank to last the day
Lead my team through the shift
Get orders out in a timely fashion
Ensure every costumer is left satisfied
Prepare food orders
Guide the team in opening and closing procedures
Training new employees
Maintaining a clean store

Education

Dietrich Academy, East Dorotheahaven, Kansas

GED, Oct. 2012

Skills

Time Managment

Costumer Service

Following a Market Plan

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable experiences. 2 1/2 years of experience managing store operations. Positive, adaptable leader passionate about building lasting relationships. Expert in the areas of scheduling, inventory management, labor, and supply costing, and safety policies and guidelines.

Employment history

Jan. 2020 – Present
Kemberlymouth, Illinois

Assistant Manager, O’Reilly Group

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Order and receive food deliveries, checking delivery contents to verify product quality and quantity.
Schedule staff hours Of 10+ Employees
Hire new staff, and evaluate employee performance
Count daily Inventory

Aug. 2015 – Sep. 2015
Petertown, Delaware

Assistant Manager, Kuvalis, Williamson and Stokes

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, or work schedules.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Supervise and assign duties to workers

Jan. 2011 – Apr. 2013
Rutherfordville, South Carolina

customer service representative, Hudson, Aufderhar and Romaguera

Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Keep areas neat while working and return items to correct locations
Stock shelves with products.
Receive payment by cash, check, credit cards, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Answer customers’ questions, and provide information on procedures or policies.
Supervise others and provide on-the-job training.

Education

Jul. 2017

GED

North Johns Academy – Rohanville, Hawaii

Skills

Customer service

Expert

Cash handling

Expert

problem solving

Expert

Professional Summary

9+ years of experience in US Real Estate. Specialized in Lease Abstraction, Lease Administration, CAM Reconciliation, Escrow Generation, Billing Invoice Preparation, CAM Desktop Audit, Expense Setup, Minimum Rent and Percentage Rent Calculation, Tracking and maintaining critical lease dates and options.

Extensive knowledge in lease administration platforms like Yardi, JDE, MRI, CoStar, AppFolio, Harbor Flex, Tango, POAG, OVLA and Lucernex.

Employment history

Assistant Manager, Kohler-Altenwerth. Queenieberg, Arizona

Jul. 2019 – Aug. 2019

Resource Management
Project Planning
Work Allocation
Reviewing SOP for each Projects
Client communication (emails and calls)
Handling entire operations and day-to-day activities in coordination with internal / external departments for ensuring smooth operations of the same.

Subject Matter Expert, Jones Inc. Hirtheton, Nevada

Jan. 2018 – Jan. 2019

Process Lead, Stark-Hickle. Lake Eveliaberg, West Virginia

Feb. 2016 – Sep. 2016

Process Lead, Hyatt, Kuvalis and Heller. Lake Denny, Wisconsin

Feb. 2013 – Jun. 2013

Effective Team Management which includes Analyst and Quality controllers
Provided project specific training
Provided training for freshers on Real Estate concepts
Assisted Team Manager in preparing SOP Document, Checklist and Error Tracker for the Project
Provided Timely Reporting on Production status and Quality to the Manager

Financial Analyst, Gerlach, Hills and Padberg. New Rolfside, Arkansas

Jun. 2007 – Aug. 2007

Performing Preliminary QC to find the Completeness of the Documents
Verifying Rent and other Expenses and Abstracting Key Clauses and other Information’s per Scope
Uploading the Abstracts to Client Database
Achieving deal delivery of all Lease Abstracts by coordinating with the other members of the team

Team Leader (Telecalling), Macejkovic, Streich and Hirthe. West Luellaland, Colorado

Jan. 2006 – Jun. 2006

Handling both Inbound and Outbound Calls involving Customer Support and Complaint Escalations
Managing a Team of 10 Tele Callers and 3 Collection Executives
Providing Project oriented training to the team members
Monitoring the Team and updating the daily report
Coordinating between all the Branches across India

Education

Southern Oklahoma Institute, Lake Jacob, New Mexico

MBA, Human Resource, Mar. 2008

Dickens University, Bernierside, Washington

Bachelor of Science, Mathematics, Aug. 2005

North Balistreri, Port Adelaidaport, New Mexico

High School Diploma, Science, Nov. 2002

Skills

Lease Administration

Experienced

Tenant Dispute Resolution

Experienced

Data Migration

Experienced

Lease Audit

Expert

Rent Roll Audit

Experienced

Expense Recovery Setup

Experienced

Recovery Analysis

Experienced

Lease Abstraction

Expert

CAM Desktop Audit

Expert

CAM Reconciliation

Expert

Professional Summary

To achieve the core success in technological services through innovative strategies, technological expertise from a sustainable growth-model that promotes creativity, nurtures innovation and fosters measurable risk taking as well, and to work in an environment that provides me a competitive edge to sharpen my skills and to contribute effectively for growth of the organization.
Results-driven senior-level operations manager and engineer armed with a graduate degree and 7 years’ experience. Dedicated to improving efficiency, productivity, and profitability of organizations through the development and execution of innovative, cost-effective solutions. Adept at leading teams in the optimization of processes and procedures within manufacturing plants.
Self-motivated, knowledgeable telecommunications professional,planner offering over 7 years of experience working across a broad range of facilities and systems while ensuring high-levels of quality and control. Extensive success managing construction sites, overseeing employees and contractors, and monitoring workforce performance, productivity, and progress. Strong ability to manage cross-functional teams while maintaining collaborative working relationships.

Employment history

Assistant manager, Stanton, Wolff and Reilly. East Chi, Oklahoma

Sep. 2018 – Present

Roles & Responsibilities:

· Handing end to end LTE Configuration for Samsung and Airspan Nodes.

· LTE Node ( Macro/Fetmo/SMC)Integration and Deployment for Samsung, Airspan

· Handling EMBMS Configuration as per planned by NPE.

· NW Parameter Changes for Optimization purpose on request and guidelines received by NPO/NPE.

LSMR Engineer, Little Group. Clairburgh, Connecticut

Sep. 2017 – Mar. 2018

Project: Reliance JIO LTE
Role: LSMR Engineer

· eNodeB Integration & Configuration of macro cell ,micro cell,XNB& IBS sites.

· Configuring TCE (True Caller Equipment) in eNodeB.

· Having knowledge of eMBMS configuration in eNodeB.

· Providing end to end support in completion of ATP11B report.

· Having knowledge of DU Migration,Rehoming and RRH Swap.

· Troubleshooting on eNodeB for through port issue, HW failure, SCFT issue.

· Alarm troubleshooting L1&L2 level .

· Performed throughput and latency testing with Test eNodeB.

· Package (r1 and r2,r3) and Patch(P1,P3) up gradation.

· Preventive troubleshooting on major cases.

· Providing L2 Support to area eNodeB engineers.

· Troubleshooting on eNodeB for through port issue, HW failure, SCFT issue.

· Performing different LTE feature testing cases like IPERF test for UDP & TCP, S/W upgrade of enodeB.

· Giving support on resolving issues related to eNodeB, especially HW & Throughput related issues & if needed provide onsite support also

· Upgrading the eNB& LSM-R Software & Firmware

· Troubleshooting of the issues faced in the eNodeB by troubleshooting different interfaces like s1 and x2 and provided resolution for the same

· Helped customer in solving issues like eNodeB not coming on air, UE not able to attach etc. Co-ordinate with the Core team for the resolution of the issues at MME or HSS.

· Performing pre-clot site readiness check

· Assisting the drive testing during CLOT (cluster optimization).

· Clot Precheck activity , GP,NRT, Data Audit, Validation, SON parameter enabled in eNodeB end.

BSS Engineer, Brakus Group. New Sherylmouth, Idaho

Oct. 2014 – Jul. 2015

Responsibilities:

1. Looking after the Technical O&M of Idea Cellular Ltd, 2G Network.

2. Providing End to End Support to Customer (Idea).

3. Looking After 300 Sites of Idea & 3 BSC.

4. Commissioning and troubleshooting of faults in Ericsson BTS& Ericsson Microwave.

5 .Integration of New Cell sites.

6. Troubleshooting various problems related to BTS & Microwave.

7. SDH Equipment handling along with Optical fiber management.

8. Transmission and project work handling and execution.

9. Co-ordination with Indus for R.F. Issues and Sub-Contractors for Project Implementation Schedule.

10. Alarms Punching, Checking & rectification of alarms from BSC & OMCR.

11.Acceptance Testing of New Cell Sites.

12. Alarm Monitoring, Alarms Rectification & site Stability based on BSC, Configuration Management, and Call Testing.

13. Co-ordination with Sub-contractors for Project Implementation schedule.

14. Handling all the RBSC operations independently (Command Handling, Media Management).

15. Digital Distribution Frame Management & POI.

RF Engineer, Goodwin Group. Wisozkburgh, Vermont

Nov. 2012 – May. 2013

Responsibilities:

1. Looking after the Technical O&M of Airtel Network.

2. Providing End to End Support to Customer (Airtel).

3. Commissioning and troubleshooting of faults in Nokia Flexi, Ultra, Metro, Pico BTS.

1. 4 .Installation and Commissioning of Cell sites.

4. Troubleshooting various problems related to BTS & Intracom Microwave.

5. SDH Equipment handling along with Optical fiber management.

6. Transmission and project work handling and execution.

7. Co-ordination with Sub-Contractors for Project Implementation Schedule.

8. Supervision for Site Preparation, Installation of towers,& Ladder installation,

2. Repairing of water proof layer.

9. Alarms Punching, Checking & rectification of alarms from BSC & OMCR.

10. Supervision of electrical work and troubleshooting aspects (SMPS, Battery Banks).

11. Acceptance Testing of New Cell Sites & Site Documents handover to Operator…

12. RFAI of site before handing over to the Operator…

13. Collects Customer Suggestions & solve their problems.

Education

Hahn College, South Ben, Florida

B.Tech, Engineering, Sep. 2011

Skills

MS Excel

Skillful

Project Management

Experienced

Configuration management

Experienced

Professional Summary

Dedicated, results-oriented, master-level business development consultant with an entrepreneurial mindset and over 10 years of success in the areas of business and operations management, new business development, and sales and marketing. Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.

Employment history

Assistant Manager, Schuster LLC. Weststad, Mississippi

Oct. 2019 – Present

Manage project execution to ensure adherence to budget, schedule, and scope.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Monitor or track project milestones and deliverables.
Confer with project personnel to identify and resolve problems.
Submit project deliverables, ensuring adherence to quality standards.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Direct or coordinate activities of project personnel.
Establish and execute a project communication plan.
Assign duties, responsibilities, and spans of authority to project personnel.
Schedule and facilitate meetings related to information technology projects.
Perform risk assessments to develop response strategies.
Monitor the performance of project team members, providing and documenting performance feedback.
Negotiate with project stakeholders or suppliers to obtain resources or materials.
Identify need for initial or supplemental project resources.

Senior Specialist – Technology, Connelly LLC. West Cynthia, Mississippi

Mar. 2018 – Jul. 2018

Working on multiple projects like Public Sector(US) and Insurance(Canada). Includes production support and development. Produce PostScript for printing and PDF for archival.
Performed patch management, set up cron jobs, user account maintenance, disk quota controls.

Senior System Analyst, Brakus Inc. West Hassie, Minnesota

Sep. 2016 – Apr. 2017

Spearheaded the new project, including:
Collaborated with groups of internal and external stakeholders to define user needs.
Defined and documented project requirements, timeline, and resources.
Integrated results and stakeholder feedback from past projects into future projects.
Consulted with over 50 design letters with Business Team to gather functional requirements and design screen mockups.
Proactively managed client expectations and changes in project scope and requirements.
Translated internal and customer requests into detailed functional requirements documentation, screen mockups, and use cases for development.
Conducted and analyzed the usability tests.
Designed the layout and graphics.
Ensured the generated designs complied with Client Regulatory and Web accessibility guidelines.

Software Engineer, McCullough LLC. Brekkemouth, Alaska

Feb. 2012 – Apr. 2013

The Project involves supporting specific application which are in production and provide quick solutions or fixes without missing any SLA’s. The applications for which support was provided were checks, coupons and different types of letters like welcome letter, flood letter, demand letter etc. The major changes include page template update, new messages, images, text rule, and table rule and layout changes.
Went to Onsite (Chicago) in November 2012 for Requirement Gathering on the new project.

Roles and Responsibilities:

Worked as a Co-Lead:
Have been involved in Task Allocation and Resource Management for the Project.
Debug and resolve issues without missing SLA’s.
Create estimation of the application for change request.
Functionality changes needs to be reviewed and get a signoff before moving the code changes to production.
Provide 24×7 supports to all production practices even on holidays and weekends.

Software Engineer, King, Stracke and Feest. Romanview, Texas

Feb. 2011 – May. 2011

The Sales Compensation and Tracking System (SCATS) is a Rapid Development Application which calculates incentives and compensation payouts based on individual and group sales contributions for the Consumer and Small Business market units and support channels.
Additionally SCATS provides data files to Qwest groups and applications such as Consulting Plus, PANS, Q.Tracker, Legal and Internal Communications group etc.
MASSCOMP is the Qwest Communications Mass Markets Compensation System. MASSCOMP performs the following functions:
Allows compensation managers to review, and if necessary, adjust sales results for each employee who is on a compensation plan.
Generates electronic pay sheets in Acrobat format that are then e-mailed to each employee outlining how their sales commission was calculated.
Generates an electronic file that is sent to the payroll department so that a commission paycheck may be generated for each employee.
Acts as the source of information for all sales compensation reporting for other parts of the company

Roles and Responsibilities:

Actively involved in Analysis and finding the root cause and fixing the issues for the ticket assigned to me.
Peer review for analysis, code changes and test results for change requests done by other team members.
Involved in implementation and testing. Implemented modules for generating reports for Clients monthly wise.
Support to System testing and Integration testing by fixing abends if any.
Was a Configuration Co-ordinator of my team and was responsible for maintaining the documentation. Was involved in Templates creation and preparing Process documents.

Education

North Hills, North Tenishaville, Pennsylvania

Bachelore of Engineering, Information Science

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Project Management

Unix Scripting

Operating System (Windows & Unix)

Agile

DB Server and MS SQL

OpenText Exstream

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

A highly organized professional who blends training in Business Administration and Engineering to decisively resolve problems. Having experience of working across different industry sectors, I am a thorough project manager whose forte is linking various disciplines and analyzing interdependence of systems. This coupled with a fastidious attitude has helped me to deliver complicated projects with tight deadlines.
Having delivered projects in technically specialized sectors like Nuclear Power and Fibreglass as well as generic industries such as Textiles, Steel, Construction, Oil & Gas, and Chemicals has broadened my view of industry and offered insights into the internal working of various industries. This has awarded me a competency in Financial Modelling, Report Writing and interpreting Regulatory Scenarios for various sectors.

Employment history

Dec. 2019 – Present
Nitzschemouth, Rhode Island

Assistant Manager, McLaughlin, Bins and Swift

Develop or direct development of offering documents or marketing materials.
Perform or evaluate research, such as detailed company or industry analyses, to inform financial forecasting, decision making, or valuation.

Dec. 2017 – Jan. 2018
Reichelburgh, Alaska

Consultant, Sporer, Schimmel and Hartmann

Management of projects revolving around TEV/TEFR, Business Valuation, Lender’s Independent Engineer and Corporate Debt Restructuring including S4A, 5-25 and Outside SDR for various client in India and abroad. Responsible for end to end project execution including client management, diagnostic studies, site visits, market assessment, operations optimization and cost reduction, risk assessment and mitigation, identification of key revenue streams and projected fund requirements and means of finance for sustainability. Key Industries: Steel, Metals & Mining, Renewable Energy, Nuclear Power, Infrastructure, Food Processing, Paper & Packaging, Textiles (Natural and Man-made), Chemicals (Generic and Specialty), Auto-Ancillary and Hospitality.

Jan. 2015 – Feb. 2015
East Gwendaburgh, Kansas

Project Management Consultant, Streich-Grimes

External consultant in Project Management Division. Deliverables included advising on process improvement and process integration. Responsibilities comprised of interacting with clients, understanding requirements, planning project and monitoring progress. Develop and manage work breakdown structure (WBS) of projects. Establish and execute a project communication plan. Perform risk assessments to develop response strategies.

Oct. 2013 – Mar. 2014
Johnniechester, Michigan

Executive, Schmidt, Greenholt and Gleichner

Management of a Structured Finance portfolio comprising of premium NBFCs and Financial Institutions resulting in a year on year growth of 10 % in portfolio revenues. Responsibilities included restructuring and negotiation of Debt Securitization contracts. Prior Responsibilities included supervising Credit Ratings of a medley group of LMEs. Core tasks comprised of translating business parameters into tangible data and interact with key decision makers to deliberate on the issued ratings.

Education

Jul. 2013

M.M.S.: Finance

The Walsh – Metzhaven, North Dakota

Feb. 2011

B.E.: Mechanical

Hauck University – North Shanekatown, Texas

Mar. 2007

HSC

Sawayn University – New Lenorafurt, New Jersey

Skills

Financial Analysis

Experienced

Financial Modelling

Experienced

Project Management

Experienced

Strategic Restructuring

Skillful

Professional Summary

To be an astute learner working with the best of my abilities to earn a good name and fame to me and my work place.

Self-learner, Team Player.
Take responsibility of my actions and am solutions-oriented.
Flexible with the working environment and able to adapt quickly and positively to challenging situations.
Good listener.
Ability and strong desire to understand new technologies and planning to implement them in real time.

Employment history

Assistant Manager, Schaden, D'Amore and Stoltenberg. Bergnaummouth, Utah

Dec. 2018 – Feb. 2019

Worked as an Assistant Sales Manager for DLRM department and the department deals with Doctors,CA’s and Architects.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Examine, evaluate, or process loan applications.
Network within communities to find and attract new business.

Marketing Executive, Pouros-Walsh. Port Lanny, Alaska

Jul. 2017 – Nov. 2017

worked as Marketing Executive and the role is to communicate with the corporate offices and conduct events ,explain about the product.

Maintaining relationships with the customers.
Gathering the customers data for the company.

Education

South Bosco College, Lake Rickystad, Rhode Island

B.Tech, Engineering, Apr. 2015

Southern Mertz, Eliasview, Wisconsin

Intermediate, MPC, Dec. 2011

Northern Rhode Island College, South Troy, Michigan

SSC, Schooling, Feb. 2009

Skills

Python for DataScience

Deep Learning

Machine Learning

Professional Summary

Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies. Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets. Deep technical knowledge with proficient use of QuickBooks and Excel programs.
Adaptable, open-minded, analytical accounting expert with over 1 years of experience eager to join a respectable, customer-focused financial institution as a public accountant. Certified Public Accountant with advanced knowledge of auditing, preparation of individual, corporate, and partnership tax returns, and the development of quarterly and year-end estimates. Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.

Employment history

Assistant Manager, Ryan Inc. Sheilaland, South Carolina

Apr. 2019 – May. 2019

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Process merchandise returns and exchanges.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.

EX.ACCOUNTANT, Rodriguez-Zemlak. Ariannechester, Washington

Jun. 2018 – Nov. 2018

Accounting,Data entry management ,MIS Management ,Admin Task.

Modified a comprehensive financial reporting package to reflect growing organisational complexity.
Maintained integrity of general ledger, including the chart of accounts.
Filed tax returns and prepared governmental reports in compliance with strict standards.
Analysed monthly balance sheet accounts for corporate reporting.
Generated financial statements and facilitated account closing procedures each month.
Analysed and researched reporting issues to improve accounting operations procedures.
Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Education

Davis University, New Fosterchester, New York

POST GRADUATION DIPLOMA IN COMPUTER APPLICATION, COMPUTER APPLICATION, Oct. 2017

Western Ziemann Institute, Lake Willettaview, California

B.com, Commerce, Aug. 2016

Western Howe Institute, Port Tiffinyshire, Minnesota

High School Diploma, Commerce, Nov. 2013

Skills

FLEX-CUBE

Expert

ORACLE

Expert

MS-OFFICE

Expert

TALLY

Expert

Professional Summary

Rich experience of over than 10 years in Service Industry, People Management, Resource Management ,Process Analysis, Skill Administration and Knowledge Management.

Technically sound and skillful in area of technical expertise and have learning abilities for new technologies & challenges.

Possess excellent business communication and presentation skills with the ability to perform above expectations.

Employment history

Assistant Manager, Ward-Harris. Crooksstad, Michigan

Mar. 2020 – Present

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis reporting Responsibilities.
Responsible for complete operational process and escalations.
Serve as an organizational representative in Bidding/Tendering process.
Responsible for following agreed governance model, escalation & communication plan with management. Handling the technical and inventory related issue of the team. Responsible for process the Result generation and payment claim requests for the clients and team members.

Assistant Manager, Torphy-Rohan. New Chung, Utah

Dec. 2018 – Jun. 2019

India Skills Pvt. Ltd. provides innovative human resource assessment solutions to the corporate and institutional body with the help of own Platform & Multiple-tools.

Rich experience with good working skills in Team Management, Timeliness and Quality, Productivity metrics, planning, monitoring, and appraising job results.
Communicating business trends with management using reports and optimizing reports from business requirement focus on Growth.
Establish & Manage Relationships / Engagement with the Clients and other Business Partners.
Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis reporting Responsibilities
Responsible for following agreed governance model, escalation & communication plan.
Handling the technical and inventory related issue of the team.
Responsible for Smooth execution process, the Result generation and payment claim requests for the clients and team members.
Responsible for preparing the recruitment related database with the help of sales and marketing team

Sr Analyst, Beer, Tremblay and Schumm. Ardenhaven, Maryland

Mar. 2016 – Dec. 2016

Aspiring Minds is one of the world’s leading assessment companies that helps organizations, Governments and institutions measure and identify talent.

Working as a Management Coordinator between Client, Management and Team Members.
Collecting, Collating and carrying out complex data analysis as an indispensable team player as per the customer requests. Actively involved in reporting statistical findings to Colleagues, Quality Analysts, Team Leads and Clients for improvement of performance.
An understanding of business intelligence reporting tools viz. Dashboards, charting, graphing and scorecards and also optimizes existing processes, and provides ongoing feedback on tools and processes
Working as Mentor & Associate Manager in the team and also provides the process related training to new joiners.

Consultant, Smitham, Boehm and Huel. Heaneytown, Oregon

Jul. 2013 – Sep. 2014

Responsible to take care claim and payment related queries through SAP applications.
Analysis and Enhancement of application related queries.
Handling the team related issue including client interaction.

Agent Client Reporting, Schoen-Jast. Port Sherrilview, California

Mar. 2012 – Apr. 2012

Working as a Reporting Consultant for Different Clients like Healthcare, Banks, & Telecoms.
Preparing the financial database for the clients as Daily, Weekly and monthly Basis.
Responsible for the analyzing the client related documents and accordingly updating the database With proper codes
Major involvement in service delivery and SLA related terms.
Attending client meeting & provide technical guidance and mentorship to the team members.

Sr. Executive (Operations), Kovacek-Bode. Arnulfoborough, Colorado

Apr. 2009 – May. 2009

Working as an Analyst for Different Clients like Banks & Insurance.
Database creation for the clients as Daily, Weekly and monthly Basis.
Responsible for the analyzing the client related Endorsement documents and provides the solution accordingly.

Sr. Executive, Witting, Nienow and Shanahan. Lyndonton, Massachusetts

Jul. 2008 – Sep. 2008

Worked as a Retention & Escalation Team Member for most prestigious Telecom Company.
Preparing the Weekly and monthly retention database.
Good understanding of the customer’s bill and other provisioning related queries.

Education

East South Dakota Academy, East Glendachester, Oklahoma

MBA, Marketing and IT, Aug. 2011

Eastern Kreiger, Port Leanneport, Arizona

BCA, Computer Application, Aug. 2006

Skills

Operating Systems

Experienced

MS OFFICE

Experienced

SAP

Skillful

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. I am dedicated to meeting and exceeding expectations at every interaction. I hold myself accountable when I fail, and look towards guidance and making myself a better person to suit the job I am given. I am always on time, ready to work, and can always show enthusiasm for whatever tasks I must do that day.

Employment history

Oct. 2019 – Present
Bayerfort, Hawaii

Assistant Manager, Bruen, Predovic and Feeney

Promote company products, services, and savings plans when appropriate.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Clean or sanitize work areas, utensils, or equipment.
Order items needed to replenish supplies.

Oct. 2017 – Dec. 2017
East Alexanderberg, Illinois

Customer Service Representative, Murazik LLC

Receive and process customer payments.
Set up or restock product displays.
Take customer orders and convey them to other employees for preparation.
Take out garbage.
Wrap, label, or date food items for sale.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Replenish foods at serving stations.
Set up dining areas for meals and clear them following meals.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Balance receipts and payments in cash registers.
Verify that prepared food meets requirements for quality and quantity.

Education

Present

Associate of Science: Nursing

Northern Bartell – Binsport, Oregon

Jan. 2017

Associate of Arts: Music

Western Schaden College – Lake Lorenaborough, Oklahoma

Skills

Customer Service

Experienced

Inventory Taking

Experienced

Management

Skillful

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Talented, customer service and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. I am a dedicated, hardworking and approachable with a great passion. I enjoy working in a fast-paced work environment, and I can work under pressure and deal professionally with difficult situations.

Employment history

Nov. 2019 – Present
Greentown, South Dakota

Reception / Concierge, Lowe-Lebsack

Greet all customers and visitors and guide them to the proper detail.
Providing good service to all customers with time management.
Preformed administrative tasks.
Maintained reception area in a neat and professional manner.

May. 2018 – Jul. 2018
South Lannyshire, Utah

Assistant Manager, Conroy, Daniel and Conroy

Dealt with all initial customer communications by phone, e- mail and face to face to produce results and quickly build outstanding customer relationships.
Managed general administrative responsibilities.
Created catering opportunities through direct promotion coupled with accurate and timely execution of all deliveries to local companies.
Provide customers with product details.

Mar. 2017 – Sep. 2017
Hammesmouth, Nevada

Assistant Manager, Parker, Hoeger and Lebsack

Efficiently handle a high volume of reservations enquiries via telephone and email.
Assisted in increasing sales volume by providing excellent guest service.
Control costs and expenditures through detail analysis of appropriate purchasing and inventory
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Dec. 2013 – Mar. 2014
East Curt, Iowa

Account Executive, Oberbrunner-Dietrich

Inside Sales position, making calls and increasing awareness of publication and complete information in customer relationship management system.
Handling cancellations or changes in sales order and communicating the changes with the related departments and emphasizing service, product features, benefits, discussing credit terms, quoting prices & preparing sales orders.
Determine customer requirements and expectations in order to recommend specific ad size and solutions.
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. Also, present a professional image at all times to customers and vendors

Aug. 2011 – Oct. 2011
Larkinview, Illinois

Sale Executive, Smith-Denesik

Deal with many people in organization including business partners, investor, suppliers and media to support my project particularly communication about marketing plan
Elements of event planning, including identifying event logistics and negotiating contracts.
Handle inquiry calls; qualify sales leads by obtaining pertinent information and transferring caller to appropriate member of sales department

Education

May. 2018

High School Diploma: Leadership and Management

Braun Academy – Ronberg, South Carolina

Apr. 2017

High School Diploma: Marketing

Gutmann University – Melvaburgh, South Carolina

Jan. 2010

BBA: Finance

The Nebraska College – Josefinamouth, South Carolina

Skills

MS office abilities: Word, Excel, Power Point and Outlook

Experienced

Communication

Experienced

Time Management

Experienced

Customer Satisfaction

Expert

Multi-task

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I have always and will always take pride in any job I do no matter how Big or Small. I’m very passionate about my residents, clients, or my customers.
I have 8 years of customer service, and I have 5 years working in long term, short term, rehab, and memory care. I believe that I will make a great asset to your team. I will bring great team work, listing skills, communication, fast decision making and bed side manner. If given the opportunity I would be happy to join your team.

Employment history

Jan. 2017 – Aug. 2018
Lake Elna, Alaska

Assistant Manager, Parker, Feeney and Aufderhar

As the Assistant manager I was responsible for providing support for the store manager as well as the crew members. Some of my other responsibilities were ensuring the delivering of highly satisfying service and food to our guests, as well as always keeping in mind the company’s mission statement. Some of the other roles of this position were, operations, financial control management, human resource development, and guest service, and Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Feb. 2016 – Jun. 2016
South Alicia, Nebraska

CNA, Mann-Jacobs

Assist residents by assisting with personal hygiene and daily living needs, providing comfort, transportation, and vital sign monitoring.
With being a CNA I have to be able to multiy task, have exceptional Teamwork skill with other staff member as well as with your residents and with residents family and friends, Bedside Manner, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain Management, as well as light house keeping,

Jul. 2015 – Aug. 2015
East Reid, New Hampshire

CNA, Nikolaus and Sons

Dec. 2014 – Feb. 2015
Samland, Kentucky

Day Service Provider, Heathcote, Cartwright and Wolff

Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Ensuring client safety. Assiting with toileting. Transporting clients to and from doctors appointments.
Assuring the residents that you are there to assist them but to also try and push them to do activies on there own to learn new skills.
Making daily report on multiple clients on the activites they may do through out the day.

Education

Jul. 2014

Certified Nursing Assistant

North North Carolina College – North Hsiu, Hawaii

May. 2014

High School Diploma: High School

West King – Kingburgh, Louisiana

Skills

Communication

Expert

Bed Side Manner

Expert

Organized

Expert

Willing to learn new skills

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Assistant Manager equipped with a post graduate degree in commerce, advanced certifications, and over 13 years of experience in different sectors & in search of advancement opportunities within reputable, growth-oriented organizations. Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.

Employment history

Dec. 2010 – Dec. 2014
South Dirkmouth, South Carolina

Assistant Manager, Muller, Miller and O’Conner

Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Monitor or track project milestones and deliverable.
Interpret government regulations and applicable codes to ensure compliance.
Provide proofs for internal and external audits conducted.
Update and improve procedures, guidelines, documentations for fully control, customer service and productivity improvement
Train new staff, plan training schedule for key staff development
Team management
Perform personnel duties, such as hiring staff and evaluating work performance.
To create multi task staff by conducting continuous on the job training to each section
Prepare monthly, quarterly and annual financial statements for regional office and regulators
Monitor & prepare financial or regulatory reports required by laws, regulations, or by AXA Group for 9 insurance legal entities.

Jun. 2009 – Apr. 2010
Lake Liseview, California

Financial Analyst, Abbott, Stracke and Hermann

Served Business Management Transmission unit in Mphasis.
Preparing monthly/yearly forecast of different clients for ITO /Applications business & explain the variance between the actual & forecasted numbers to the higher leaders for them to set the yearly target in more accurate way.
Analyzing per head / per server costing.
Monthly Analysis of P&L account & Cost centre analysis.
Working with the operations team for understanding the business or support they provide to client & its financial implications.
Client wise reconciliation. Reconciling system data with the manual file maintained.
Depreciation & Maintenance cost calculation & re-billing to respective clients.
Worked with Global Six Sigma Team on Process improvement & implied the changes in the process. This change was applied throughout the US West Region.
Resolving client queries.

Jan. 2008 – May. 2008
Lockmanfort, Arizona

Finance officer, Durgan-Franecki

Preparing Financials i.e. Balance sheet & Profit & Loss Statement for different projects on monthly/quarterly/half yearly/yearly basis.
Preparing monthly Cash Flows & Fund Flows Statements.
Reconciliation of bank, debtors, creditors.
Preparing detailed Schedules for audit purposes.
Coordinating with Accounts & other departments for timely closure of books of accounts
Closing & finalization of books of accounts
A core member in Implementing ERP SAP in the organisation.

Jul. 2005 – Oct. 2005
East Samland, Maryland

Financial Assistant, Brown LLC

Inventory updating.
Inventory tracking & correction of records.
Spare parts inventory accounting for Europe operations.
Inventory reconciliation
Responding to client queries and providing them with appropriate solutions.
Monthly/Quarterly/Annual closing of books of accounts.
Familiar with Multi location coordination.

Education

Present

Diploma in IFRS: Accounting

Northern Schaefer – Newtonhaven, Florida

Sep. 2009

Masters of Commerce: Commerce

West Iowa College – West Loyd, North Carolina

Languages

English

Fluent

Hindi

Fluent

Marathi

Fluent

Skills

Communication Skills

Expert

Process Transition

Expert

Project Execution, Controlling & Closing

Experienced

Team Management

Experienced

Solvency Pillar 3 reporting

Experienced

Financial analysis & Record to Reporting

Experienced

Stakeholder management

Experienced

Microsoft excel & power point

Skillful

Accomplishments

Awards

Professional Summary

I have years of experience working with others and in the community. I have worked in customer service and have been employed since I was 14 years old. I am patient, kind, creative, motivated and a hard worker. I am always looking at the bright side of things and I can (for the most part) come up with a solution to any problem. I have new ideas every day and work very hard toward my goals even if I get knocked down, I still get up. I learn very quickly and make sure that I do things the right way all the time. I can adapt easily to change and I embrace it.

Employment history

Senior Stylist, Casper, Yost and Rempel. Port Vern, Virginia

Sep. 2018 – Oct. 2018

Clean and sterilize scissors, combs, clippers, and other instruments.
Cut and trim hair according to clients’ instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
Drape and pin protective cloths around customers’ shoulders.
Question patrons regarding desired services and haircut styles.
Clean work stations and sweep floors.
Record services provided on cashiers’ tickets or receive payment from customers.
Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.
Order supplies.
Shape and trim beards and moustaches, using scissors.
Curl, color, or straighten hair, using special chemical solutions and equipment.
Stay informed of the latest styles and hair care techniques.
Recommend and sell lotions, tonics, or other cosmetic supplies.
Update and maintain customer information records, such as beauty services provided.
Demonstrate and sell hair care products and cosmetics.
Operate cash registers to receive payments from patrons.

Assistant Manager, Feest LLC. Collierbury, California

Apr. 2018 – May. 2018

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
Recruit staff members and oversee training programs.
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Monitor customer preferences to determine focus of sales efforts.
Establish work schedules and assign work to staff members.
Perform personnel duties, such as hiring staff and evaluating work performance.
Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
Followed through with client requests in a timely manner.
Processed guest credit card information for salon services.
Performed inventory and restocking assignments as necessary.
Handled guest complaints calmly and professionally.
Communicated effectively with management concerning important customer issues.
Promoted salon-exclusive products to increase retail sales.
Recorded inventory sales into the spa’s weekly income report.

Kindergarten Teacher's Assistant, Anderson Inc. Gertrudbury, Tennessee

Apr. 2017 – Aug. 2017

Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Adapt teaching methods and instructional materials to meet students’ varying needs and interests.
Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
Meet with parents and guardians to discuss their children’s progress and to determine priorities for their children and their resource needs.
Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
Prepare materials and classrooms for class activities.
Observe and evaluate students’ performance, behavior, social development, and physical health.
Read books to entire classes or small groups.
Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
Prepare and implement remedial programs for students requiring extra help.
Prepare, administer, and grade tests and assignments to evaluate students’ progress.

Education

Southern Kuhlman, North Jamaburgh, Alaska

Cosmetology License, Cosmetology, Jun. 2012

Runolfsdottir Academy, Kizzyberg, Ohio

High School Diploma, Basic Education, Jun. 2010

Skills

Time- Management

Leadership

Teamwork

Positive Attitude

Self- Motivation

Adaptability

Communication

Professional Summary

Employment history

Freelance Writer, Baumbach-Hauck. Brandiebury, Massachusetts

Sep. 2018 – Present

Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
Edit, standardize, or make changes to material prepared by other writers.

Assistant Manager, Kilback-Ward. Rosenbaumtown, Nebraska

Apr. 2019 – Present

Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Keep records on the use and/or damage of stock or stock handling equipment.
Research, document, rate, or select alternatives for web architecture or technologies.
Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
Plan budgets and arrange for purchase of a supplies.
Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards.
Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.

Sales Executive, Gibson-Bogisich. Johnsonstad, Tennessee

Oct. 2018 – Nov. 2018

Reaching out to prospective clients
Marketing the available services to the clientele
Closing deals
Develop prospect lists.
Explain products or services and prices and demonstrate use of products.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Editor, Writer, Johns-Grant. Schambergerborough, California

Jun. 2017 – Jul. 2018

Develop story or content ideas, considering reader or audience appeal.
Prepare, rewrite and edit copy to improve readability, or supervise others who do this work.
Plan the contents of publications according to the publication’s style, editorial policy, and publishing requirements.

Writer, Donnelly-Watsica. Anglehaven, Nevada

Mar. 2018 – Apr. 2018

Write columns, editorials, commentaries, or reviews that interpret events or offer opinions.
Arrange interviews with people who can provide information about a story.
Review and evaluate notes taken about event aspects in order to isolate pertinent facts and details.
Research and analyze background information related to stories in order to be able to provide complete and accurate information.
Check reference materials, such as books, news files, or public records, to obtain relevant facts.

Blogger, Heaney-Pagac. West Pearlstad, Montana

Dec. 2017 – Mar. 2018

Review copy and correct errors in content, grammar, and punctuation, following prescribed editorial style and formatting guidelines.
Determine a story’s emphasis, length, and format, and organize material accordingly.
Write reviews of literary, musical, or other artwork, based on knowledge, judgment, or experience.

Copywriting Intern, Auer Inc. Port Ludie, New Hampshire

Aug. 2016 – Sep. 2016

Write advertising copy for use by publication, broadcast or internet media to promote the sale of goods and services.
Write to customers in their terms and on their level so that the advertiser’s sales message is more readily received.
Present drafts and ideas to clients.

Receptionist, Schaden Group. South Joannashire, Rhode Island

Jun. 2016 – Jul. 2016

Make and confirm reservations.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Keep records of room availability and guests’ accounts, manually or using computers.
Communicating clients’ needs to management
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.

Writer, Volkman-VonRueden. Odellmouth, New Jersey

Nov. 2015 – Dec. 2015

Develop or maintain online help documentation.
Fill up the news hole with editorials.
Assist in laying out material for publication.

Sales Person, Collins, Toy and Turner. Liviahaven, Alabama

May. 2014 – Jun. 2014

Sell products being promoted and keep records of sales.
Identify interested and qualified customers to provide them with additional information.
Keep areas neat while working and return items to correct locations following demonstrations.
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

Education

Southern McKenzie, Treutelside, Nevada

Bachelor of Arts, Public Relations, Apr. 2018

References

Languages

Arabic

English

Armenian

Skills

Ms Word, Excel, Outlook, Powerpoint

Adobe Premiere

WordPress

Writing and Editing

Photoshop

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Andrew Smith

Professional Summary

Employment history

Education

References

Personal info

Languages

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Awards

Skills

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Andrew Smith

Professional Summary

Employment history

Skills

Education

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith