assistant manager Archives

Created awareness in the Corporates about the Employee Engagement Software through meetings and presentations.
Generated and made Initial Pitches to the Corporate Companies.
Involved in the presentations and trainings of the software to the Employees and Corporates.
Devised the software costing and the implementation of the product.
Interacted with customers to determine needs and offer product or software solutions.

Trained associates on customer service and time efficiency.
Reviewed operational reports to increase store efficiency.
Planed, assigned and directed work.
Answered customers’ questions about merchandise and advised customers on merchandise selection

Ensuring wages do not exceed wage budgets and preparing budgets
Exceptional customer service
Assisting managing and developing a team to achieve store budgets
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Daily operations of running a store including payroll, scheduling, opening and closing procedures, training new employees
Delivering customer service above all else
Order or purchase supplies.Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Examine products to estimate quantities or weight and type of container required for storage or transport.

Analyzing short and long term planning strategies for donation storage and store sales plans.
Daily supervision of customers, donors, and staff members. Daily sales report tracking, register and change drawer tracking, community donation pick up schedule and tracking.
Monthly warehouse operations reports, retail sale changes
Plan, develop, and implement warehouse safety programs and activities.
Prepare reports, maintenance, and safety manuals.
Confer with department heads to coordinate warehouse activities, such as production, sales, product storage, and floor plan.
Inspect physical conditions of warehouses, vehicles, and equipment and order testing, maintenance, repairs, or replacements.

Assisted managing day-to-day operations. Was promoted from Management Trainee role.
Achieved branch level record performance in operational profit.
Increased sales by 30% by using proven sales techniques, training, and seminars.
Prepared reports of daily transactions to aid in quality customer service and increased sales.

Collect information about individuals or clients and manage the sport club social media account.
Clean sport equipment & gears as well as to make sure all the playing gears are accounted for.
BMC Remedy Ticketing Tool – Resolving user raised concerns.
Applying credits and debits to customer accounts along with detailed analysis.

Performing different types of payments like Paypoint, Kiosk, TIS, Blast, AnPost, Payments By Invoice, EFT, Cheque and Autorec.
Good hands-on experience working with Single Serve for Fixed Line related issues within the SLA.
Monitoring system performance on daily basis to ensure adequate response time for production environment.
Level 2 Support for Amdocs Billing Turbo Charging 9.3· Bill cycle execution for Ireland customers.· Testing new bill cycle for migrated customers.· Bulk SIM Load activity· Quality Assurance on bill generated.· Bill adjustment, Collections, write-off, Generate audit and QA report.

EDI connection between Bosch SAP and customer planning portal
Logistics customer agreement
Develop LEB portal for supplier evaluation
Target deployment through KDS concept
Lean manufacturing through Bosch production system concept

Exposure to Incident Management and Change Management.
Creation of daily reports, KPI’s and daily updates of billing.
Postpaid billing configuration and operations.
Working environment of UNIX, SQL and Pl/SQL.

Balance money tills
Make daily deposits to the bank
Calculate and maintain weekly payroll
Meet daily and monthly sales goals including online sale orders
Weekly receiving of shipment

Answer customer’s questions and addressed problems and complaints in person and via phone.
Open and close the store, which includes counting cash drawers and making bank deposits.
Taking care of all Billing activities like Rating, Payments and other daily jobs.
Troubleshooting any issues related to Frontend (Web CC/V-Connect/PPS) and Open VMS (ICCS) system.

Maintaining the look and cleanliness of the store
Training new hires- This included floating between 5 of our 11 stores and training staff
Making the employee schedule for each month – Planning around not only employees but also events going on in the community
Working with the community around our store to help set up for events and promote the company
Keeping a daily record of all sales
Coming up with contests to keep employees motivated and sales up.
Keeping record of all products and ordering as needed

Responsible for management of Prepaid Billing for Vodafone Portugal project and Amdocs Postpaid Billing Product for VF Ireland customer.
Taking care of Billing activities like Top-ups, Invoicing, Payments and other ad-hoc requests.
Monitoring of Prepaid Bill Cycle activities.
Performing daily Health checks like Recon Reports, payment reports etc.
Incident troubleshooting and Log Investigation related to failed recharges, failed service activation etc.
Develop UNIX shell script to automate regular activities to reduce man hours.
Responsible for management of Billing services (ICCS, Fixed Line and Amdocs Billing Product) for VF Ireland customer.

Perform vehicle testing for powertrain NVH related issues and provide find-and-fix support
Extensive experience in experimental test setup, multi-channel data acquisition, digital signal processing, and data analysis.
NVH Data Acquisition, Post-processing and Data Analysis on LMS software and suggest countermeasures to the design team for design optimization.
Coordinate and perform system and component level testing.
Support Design & development.

Prepare store for opening of business day.
Assist customers in trading in merchandise for store credit and cash.
Merchandising new features.
Close down the registers and enter the monetary values in the cash office books.
Prepare and drop off bank deposits.

Assisted and supported the store manager with daily operations
Insured store and company standards and goals were being met and followed
Provided help to associates with daily store tasks: stocking, cleaning, inventory, planograms, facing and shrink.
Trained store associates alongside manager
Assisted with store scheduling and attendace
Helped with deposits , changing drawers out on registers and documenting any money changes/issues.
Assisted with interviews , hiring and employer terminations .

Create action plans to ensure that tasks were always being competed.
completed staff scheduling
delegate assignments and follow up tasks
responsible for inventory
client service

Strengthen employees to perform proper sale skills
Set up and arrange displays to attract the attention of customers
Schedule or monitor pickup, delivery, or distribution of products or materials
Operating outgoing and incoming phone calls

Plan budgets and arrange for purchase of advertising, stationary and supplies.
Contact customers to inform them how to use merchandise or services.
Order, interpret, and evaluate diagnostic tests to identify and assess client’s needs.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, & cancel accounts.

Responsible for overall store sales and operations in conjunction with the Store Manager.
Supervising shift employees, coaching for employee performance improvements, ensuring company policies are followed at all times and goals are exceeded.
Handled day to day operations of a full service station, handled cash and credit transactions.
Dealt with customer service escalations ensuring complete customer satisfaction.
Assisted in employee hiring, coaching, corrective actions and terminations.
Up-sold, cross-sold and drove company sales, revenue and service initiatives.
Assisted in store merchandising and in-store advertising efforts.

Make sure the store is in tip top shape.
Train new employees on register codes and functions, as well as store functionality and customer service.
Promote specials, new items, and new events.
Make sure we meet our daily quote, while maintaining ahealthy work environment.
Making sure the employees are happy to keep a positive work environment for the customers.

Maintained and handled the contractor work progresses, bills and payments of all ongoing residential and commercial projects against the work done.
Coordinated with the all projects team by taking major responsibilities of progress and completion of works.
Gave the monthly targets and tracking the status of ongoing projects
Planned the projects in Microsoft Project and analyzed the progress, material supply and productivity of ongoing projects by updating all the activities.

Demonstrating sales leadership by playing an active role on the sales
identify issues that need addressed,develop a plan to resolve issue and present findings/ suggestions to the General Manager
Develop strategies to achieve store’s financial, operational and customer-service goals, while addressing store’s unique strengths and challenges
making sure the guest is the number one priority, and will partner with the General Manager to ensure overall financial health and standard execution of the store.

up sell to customers to persuade them to purchase or try new food products
Trained and coached 5 others to become higher in positions
Ability to encourage others accomplishments
Customer service expert experienced
Receive payment by cash , vouchers , and card payments
Count money in cash drawers at the beginning of shifts and end of shifts to ensure that amounts are correct and that there is adequate change.
Count inventory

Provided excellent customer service, maintained resident records
Utilize proven sales techniques by offering and helped residents resolve maintenance issues
Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files
Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies

Conducting several skill Development training in rural areas.
Guiding students and counsel them regarding various career paths. Guiding team members about how to conduct training.
Refer qualified counselors to employers or employment services for job placement.
Establish contacts with employers to create internship and employment opportunities for students.
Conducting various surveys and analyse them.
Campaigning about various skill development programs.

Provided great customer service
Took customer orders in person as well as in the drive-thru and over the phone
Ran shifts in a neat and orderly way
Ordered product for store during week
In charge of hiring/and or firing employees
Handled money between registers and safe
Provided an overall positive attitude around staff and customers

Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.

Solved unresolved customer issues
Assumed ownership over team productivity and managed work flow
Met or exceeded quality service goals
Trained staff on operating procedures and company services
Adhered to all confidentiality requirements at all times