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- Was involved in the manufacturing of monoclonal antibodies for treatment of cancer.
- Was part of a successful team that executed multiple campaigns with 100% success rate.
- Training and coordination for newly joined employees was one of my major responsibilities.
- Was leading a team of 7 members and always showcased team work and team building.
- Handle deposits and balance registers in the morning and at night.
- Complete morning and nightly paperwork in a timely manner.
- Complete shipments and markdowns efficiently.
- Manage the sales associates in order to make sure the store is running smoothly.
- Performed excellent customer service skills, with an advance of customer relationship building
- Handle customer inquiries, complains, billing questions and payments
- Demonstrated competency placing materials in proper file in accordance with office filling system
- Maintained data entry requirements by following data programs, techniques and procedures
- Processed accounts payable and accounts receivable
- Utilized MS Excel, Word, Power Point and electronic e-mail system
- Ensure the smooth running of all Agric operations in the Estates.
- Ensure the training of newly recruited field managers in the Company.
- Ensure that all field operations are carried out by complying to the HSE policies of the Company.
- Conduct experiments and research into newly adopted agronomic technologies in collaboration with CIRAD in France.
- Coordinate the deployment of planting materials during the planting seasons.
- Ensure a minimum of 98% planting target is achieved in all Estate Divisions.
- Stock shelves with products and adjust inventory.
- Assist customers with product questions and sales.
- Maintain storefront and storage room cleanliness.
- Reconcile sales and refunds for end of month and end of year.
- Train all employees
- Find covers or cover shifts myself
- Work 45+ hours, which usually ballooned to 55+ weekly
- Take weekly inventory
- Count down all registers and in charge of money in safe
- In charge of drive through time, must be under 3:30
- Handle customer complaints or concerns.
- Set up database backup, or recovery processes.
- Maintains reports, process documentation, customer service logs, or training or safety records.
- Coordinate teams responsible for performing vehicle body repairs
- Planning and monitoring the work of body repairs staff, implementing procedures, taking corrective measures, training staff, providing technical advice, verifying documentation, and purchasing parts and supplies needed for repairs.
- Stocking shelves, greeting and assisting customers, processing cash and card payments, dealing with customer refunds and exchanges, maintaining a clean and tidy store and opening and closing the store.
- Training staff members and dealing with queries from Head Office and junior staff members regarding troubleshooting and technical issues.
- Depositing and balancing cash floats at the beginning and end of each day.
- Building, setup and close down of each kiosk with the start and end of the season.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Maintaining smooth business functions in one of the busiest premiere locations in Georgia.
- Administering proper execution of company policies and procedures.
- Ensuring and overseeing proper upkeep of building maintenance.
- Coordinating the hiring and scheduling of employees.
- Oversee the ordering and receiving of stock.
- Provide impeccable customer service.
- Established and delivered change initiatives of cash management for payables and receivables management, assisted in implementation of Oracle financials in alignment with corporate objectives.
- Management of funds by regular monitoring of bank balances, maintaining liquidity to meet expenses and ensuring efficient funding solution.
- Ensure efficient Cash flow management to ensure no long balances are lying in the funding account
- Management of Accounts payables and receivables for BSLI
- Monitoring the processing of AP invoices in Oracle AP module Ensuring reconciliation of AP invoices and tracking the aging of the invoices by extracting reports from the system
- Prepare reports on the risks and opportunities associated with it Produced monthly cash forecasts and developed improvements to the forecasting model
- Yield enhancement by efficient utilization of funds by placing the funds in liquid funds and short term money market and capital market instruments
- Motivate the team to achieve their SPH and KPIs.
- Set the pace for all associates as selling manager and leader.
- Own the selling floor, placing the right people in the right place at the right time and utilizing metrics to see trend of the day.
- Maintaining customer-first mindset, without a cost to the organization.
- Plan, develop, and implement merchandise based off of previous metrics, key selling items, and inventory levels.
- Utilizing strategies to deescalate customer and/or staff from a potential situation that could get out of control.
- Attracting and retaining top talent and utilizing talent to organizations best interest.
- Customer service; learning new ways to exceed expectations following company guidelines. customer experience, execution of visual standards
- reviewing daily paper work cross checking metrics. sales, payroll, conversion, ext. setting goals for the store in accordance to those numbers and making adjustments needed.
- Recruitment; Hiring (through process) Coaching and development of new employees to adapt winning behaviors.
- Logistics; processing and handling of merchandise.
- Direct interaction with patrons through front desk service and telephone providing high level customer service
- Assisted with the merchandising and inventory control of an average inventory level in excess of $250,000
- Trained, scheduled and supervised inside and outside staff of 15
- Managed the golf handicap system and brought the club on-line
- Provided instruction to players of all skills and levels
- Developed what is now called the Old Fort Men’s Golf Association from scratch which now boasts over 200 members annually
- Went through PGA of America apprenticeship gaining membership in 1994
- Greet every customer with energy and enthusiasm about the products carried
- Opening and closing procedures including key holding and bank deposits
- Handled sprint mobile accounts, activations and upgrades
- Train new associates
- Cash Audits
- Merchandise Audits
- Daily deposits and cash counts
- Receive Vendors
- weekly Schedules
- Worked as a dealer in Foreign Exchange Sales desk.
- Fluent with all the transactions (Outright & Swap) carried out in Foreign Exchange deals
- Acted as a mediator between the clients who were executing the trades.
- Steam crabs and other seafood
- Involved in the checking, modification and finalization of DCS graphics of HCU-DHT panel (By M/S YOKOGAWA ).
- Checking of all the control logics, Interlock and various alarms values associated with it according to the control Logic Diagrams and Point Database Sheet.
- Configuration of alarms, trends etc with the help of instrument personnel.
- Preparation and releasing the daily/monthly and yearly reports of HCU-DHT unit.
- Examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Managed relationship with EY US audit teams for the business development and for serving the existing engagements.
- An effective communicator with excellent relationship building & interpersonal skills.
- Onsite audit experience of 6 months with EY US audit team
- Assisted the Manager in handling a team of 35 people.
- Experience of statutory audit for the listed clients and other mid-size entities.
- Self-Motivated and self-starter with the ability to handle multiple work streams and ad hoc tasks simultaneously and works with a strong sense of accountability, with minimal supervision and direction.
- Overseeing company health, safety, and security policies are followed and documented.
- Recruiting, training and developing successful team members.
- Maximizing profitability by creating unique ways to meet sales targets, motivating team members, and ensuring a focus on the mission.
- Providing leadership and direction while maintaining an overall management style that follows company best practices.
- Prepare or maintain inventory records.
- Successfully handled emergencies like power failure,steam failure,feed pump failure, RGC failure and MUG failure etc.
- Monthly stock consumption monitoring for Lube oil, Chemicals (TSP / Antifoam / Lubricity Additive), Rock-salt, Reactor Catalyst and Sulfur-sorber catalyst and optimization of the same, raising material issue request based on consumption pattern.
- Heat and mass balance of the unit during normal run as well as from start-up to achieving design throughput.
- Stock management, Reconcile daily inventory and banking.
- Enhance on sales and promoting new products.
- Managing 22 staff members.
- Monitor customer service, randomly interviewing customer with their experience with the restaurant. Resolving customer complaints.
- Monitor housekeeping.
- Monitoring day to day restaurant operation. Ensuring food quality is maintained all the time.
- Assist store manager with meeting chairing, new staff interviews, store administration.
- Directed and supervised staff performance.
- Evaluated employee performance.
- Evaluated quality of the store’s performance and upkeep.
- Responsible for what happens each shift including- cost controls, inventory control, cash control, labor, and customer relations.
- Placing food orders.
- Managed appointments, meetings, work orders and employee schedules.
- Performed financial tasks, such as estimating costs and preparing and managing budgets.
- Analyzing yields and quality give away of various products of HCU-DHT unit ( LPG/Kerosene/ATF/HSD ).
- Monitoring and following high safety standards at workplace.
- Assist Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations
- Make sure all employees adhere to all companies policies and guidelines
- Act as our stores representative and set an example for our staff
- Worked as Panel Engineer in HCU-DHT unit.
- Successfully commissioned APC in HCU-DHT.
- Safely taken Refinery Turn around-2015 and major shutdowns in 2014/2016/2017 for capacity enhancement and looked after the critical activities like catalyst replacement and sulphiding of catalyst,High pressure exchanger replacement,commissioning of new equipments like pump,column,vessles,exchangers etc and Column modification etc.
- Generated various MOCs and implementation of them.
- Normal operations, trouble-shooting and emergency handling on Centum CS3000,Centum VP system by Yokogawa.
- Maintaining the product quality as per standard specifications.
- Ensure control over quality give away of products like LPG,Kerosene,ATF,HSD & minimization of fuel & loss.
- Gas supply to the kitchen and other F&B tenants.
- Looking after the fire suppression system.
- BMS system of the overall mall.
- Looking after the complaints of the tenants regarding the HVAC, plumbing and gas issues.
- Operation of the five chillers. (725 tons ofeach).
- Reduce the cost of Chiller operation by almost 20 million from the previous year.
- Temperature control of the mall.
- Planning of the predictive maintenance of the chillers, pumps and AHU.
- Operation of the AHU with HRU.
- Water supply for the F&B tenants.
- Proper water supply for the toilets and other usages.
- Read food order screen and prepare and cook food according to instructions.
- Shape dough to form pizza crusts.
- Prepare pizzas and side items following the correct methods as quickly and efficiently as possible.
- Place items into hot ovens for baking.
- Direct or coordinate deliveries for drivers to ensure maximum efficiency.
- Receive, date, and store supplies and products.
- Count money and ensure there is a correct amount in the till.
- Identify and develop relationships with dealers and potential customers to develop business.
- Generating leads for new business opportunities that support the overall growth strategy of CV-CE business.
- Manage teams to implement business development and marketing initiatives.
- Maintain amicable relation with Contractor and Industrial Business Client of CV-CE business.
