4668d691-d5ae-4bca-bf36-ab4c9cb6a189
Andrew Smith
Professional Summary
I have over 3 years experience of hotel IT department for implement IT project and support all department, I have developed skills in reverse engineering, computer forensics, networking and information security. This knowledge has enabled me to operate in Windows and Linux platforms and master multiple security principles
Employment history
Assistant IT Manager, Glover Inc. Port Joellaport, Kentucky
Dec. 2018 – Present
Establish necessary security measures to prevent unauthorized access to the systems.
Set up emergency procedures to continue the operation of the hotel in the event of system failure.
Some budget Management and Financial Responsibilities
IT Supervisor, Cronin, Wyman and Nitzsche. Port Marxton, Maine
Dec. 2016 – Feb. 2017
Provides general supervision to the unit function assigned, ensuring the performance of all personnel.
Maintains inventories and manages IT hardware/software
Coordinate the investigation and timely handling of any software fault reports or enhancement requests.
IT Officer, Schuster-Murazik. Connellymouth, Kentucky
Apr. 2016 – Jun. 2016
Install and configure computer hardware operating systems and applications.
Provide support, including procedural documentation and relevant reports.
Monitor and maintain computer systems and networks
Education
Western Waelchi College, Lake Kerstin, Mississippi
Bachelor of Engineering Majoring in Computer Engineering, Oct. 2016
Western Missouri College, South Daniela, Oklahoma
Higher Diploma of Arts Majoring in General English, Mar. 2014
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Troubleshooting
Project Scheduling
Communication Skills
Team Management
Comprehensive IT Knowledge
de6c5e37-4932-4e7c-99db-8cf2a0e270ef
Professional Summary
With a cumulative experience of 5 years in IT field I possess excellent knowledge of the Hotels industry systems and IT operation, providing a service for the users and guests, learning and developing my skills
every day by searching for new technologies and professional courses to study.
every day by searching for new technologies and professional courses to study.
As an individual, I am highly organized and committed to achieve organizational goals. I know it is impossible to work without proper coordination in a large organization and I always try to develop a cordial relationship with my fellow workers so that a positive work environment can be maintained.
Employment history
Assistant IT Manager, Kris, Kub and O'Keefe. West Darwin, Vermont
Aug. 2018 – Present
- Train users and promote security awareness to ensure system security and to improve server and network efficiency.
- Coordinate implementation of computer system plan with establishment personnel and outside vendors.
- Document computer security and emergency measures policies, procedures, and tests.
- Provide technical support to junior staff or clients.
- Set up database clusters, backup, or recovery processes.
- Support the Information Systems function within the Hotel using appropriate systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data.
- In Charge of all Data Processing equipment in the hotel.
- Demonstrating and presenting products and establishing new business.
- Develop the technical and managerial skills required for rapid advancement to a Manager MIS position within the company.
- Fulfil 7 * 24 Hour on call duties as required.
- Monitor or track project milestones and deliverables.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- monitor all servers/desktops applications and make sure all up to date.
- monitor/configure backup solutions and disaster recovery.
IT Supervisor, Carroll Inc. Crooksmouth, Connecticut
Feb. 2017 – May. 2017
- Follow ethical codes that protect the confidentiality of information.
- Fulfill 7 * 24 Hour on call duties.
- Responsible of the day- to-day support and troubleshooting of all in house software and equipment (desktops, laptops, printers).
- Responsible for the effective and efficient day to day utilization of data processing equipment and/or systems.
- Troubleshoot and correct hardware/ software computer and network problems.
- Ensure all daily tasks including backups complete successfully.
- Perform needs analysis, control, maintenance, utilization, installations for all data processing equipment.
- Perform Daily, Weekly, Monthly and quarterly Check Lists Such as systems hardware and software, systems users, users Permissions.etc.
- Work closely with department, in terms of support, processing equipment’s, installation
IT Coordinator, Thiel, Hane and Haag. South Zoilashire, Nebraska
Sep. 2016 – Nov. 2016
- Ensures that all systems running within the hotel are maintained to a level that delivers the most efficient service.
- Taking care of the day- to-day support and troubleshooting of all in House software and equipment (desktops, laptops, printers).
- Assist in all areas outside of above, as and when needed and/or requested.
- Responsible for the effective and efficient day to day utilization of data processing equipment and/or systems.
- Perform Daily, Weekly, Monthly and quarterly Check Lists Such as systems hardware and software, systems users, users Permissions.etc.
- Perform hardware and software maintenance duties.
- Troubleshoot and correct hardware/ software computer and network problems.
- Ensure all daily tasks including backups complete successfully.
- Offer technical support of Hotel system.
- Perform backup of hotel data and systems and to be maintained and properly secured.
- Ensures that all systems and IT procedures running within Starwood Hotels standards.
- IT Captain of Guest Experience Index Program (GEI).
Education
Feeney Institute, East Isaacbury, New Mexico
Bachelor of Science, Computer Science, Sep. 2012
Skills
CCNP
CCNA
Communication Skills
problem solving
Technical Support
Veritas Backup
MCSA2016/Microsoft Windows Server/Desktop
VMware
Computer Networks
ITIL
assistant it manager
- Provide senior management with right information regarding information security matters and how it affects business
- Reports to the Chief Information Officer/Vice President for Information Technology Group and is a member of the Information Technology Leadership Team.
- Provide IT Management with accurate, timely, and concise information regarding security breaches and recommend appropriate safeguard.
- Plan, design, and Implement security infrastructure that will provide added protection to the company digital asset with minimal business impact and cost.
- Plan, design and implement ISO/IEC27001:2013 (ISMS) practices and IT Security
- Perform Penetration Testing and vulnerability assessment
assistant it manager
- Monitored the operation and security of all computer hardware and ensure that it is operating properly.
- Maintained accurate inventory and record of all hardware, software and manuals purchased by the hotel.
- Ensured that all software runs with no output errors, no response time problems and functioning according to specifications.Prepared monthly report regarding the systems and issues related to smooth operation of application software.
- Maintained the documentation of the telephone system configuration and all MPT lines.
- Carried out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
- Maintained all users access request and authorizations (Windows, E-mail, Opera, Micros, Novell) .
- Acted as the primary contact for all outside agents in all computer technology related matters
assistant it manager
- Support the Information Systems function within the Hotel using appropriate systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data.
- In Charge of all Data Processing equipment in the hotel.
- Demonstrating and presenting products and establishing new business.
- Develop the technical and managerial skills required for rapid advancement to a Manager MIS position within the company.
- Fulfil 7 * 24 Hour on call duties as required.
- monitor all servers/desktops applications and make sure all up to date.
- monitor/configure backup solutions and disaster recovery.
assistant it manager
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
- Manage default Email box
- Manage over 120 terminals; computers, phones, printers, etc
- Assisted in management and installation of phone servers, Agency Manager Server (TAM), and document server (APRES)
assistant it manager
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs
- Develops or prepares schematics, designs, specifications, parts lists, or makes recommendations regarding these items
- Provide server maintenance, management, and provisioning for end users
- Assist data center employees with management of all lab equipment, handle breaks/fixes and determine root cause failure reason
- Performs basic hardware troubleshooting