• Worked with marketing team on efforts to increase guest bookings.

• Oversaw day-to-day hotel operations;
• Managed and analyzed strata revenue for profit maximization;
• Developed “ Accor Le Club”, a customer engagement and marketing program to retain a loyal customer base and increase property utilization.
• Prepared weekly employee schedules. 
• Assisted with new hire training sessions. 
• Reviewed guest feedback online and on hotel website. 
• Established long-term relationships with corporate clients. 

• Provided support to manager by performing Manager/Assistant Manager functions in the absence of Manager/Assistant Manager, and training of new staff.
• Assume authority for the hotel in the absence of the General Manager and serve as assistant General Manager for all operations within the hotel.
• Complete night audit as well as daily record of hotel transactions, assist hotel manager with personnel administration and coordinate employee schedule.
• Confer with customers by telephone or in person to provide information about products or services, take or enter room reservations