assistant general manager Archives

Worked in Transmission (OFC and microwave) and OFC Route Maintenance Work.
Worked in the Administration field in Corporate office.
Worked in Quality of Service of Mobile Network.
Analysis of the Drive Test Report for improvement in Mobile network, BTS up time, Development activities.

Traveling for events where product was being sold
Set up Booths for Events
Keep track of inventory and sales records
Count tills nightly
Meet and exceed daily sales goals
Schedule events
Make sure product being sold was quality product

Filing and Updating Staff Certification (TABC/ Food Handlers)
Investigate and resolve both online and in person complaints regarding food quality, service, or accommodations.
Perform some food preparation or tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Organize and direct employees, resolve personnel problems, hire new staff, and evaluate employee performance

Strategically developed effective marketing plans to increase sales and profits while managing costs
Assisted with the development of menus, beverage lists, and training materials
Led and directed team members on effective methods, operations, and procedures
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations

Responsible for the club’s overall production, marketing, community outreach, and success on a day to day basis
Actively persued enrollment of new members through self-generated and company-sponsered programs, promotions, and referrals
Gave club tour and membership presentations to achieve daily membership sales goals
Responsible for consistent improvement of club sales and operations through effective planning and implementation

Managed all Front Office operations to include, but not limited to, real time computer system (On-Q PM), guest service and registration, room inventory and availability, product quality, cost controls, forecasting, marketing initiatives, system use and management, department management, policy implementation and enforcement.
Monitored and developed team member performance to include, but not limited to, providing supervision, scheduling, conducting evaluations and delivering recognition and reward.
Monitored and assessed service and satisfaction trends, evaluate and address issues and make improvement accordingly.
Meet and greet guests and responded to guest inquiries, requests and issues, and resolved guest concerns.
Initiated and implemented up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensured team members have current knowledge of hotel products, services, facilities, events, pricing and policies.
Performed audit tasks and ensured accuracy in audit reports and excel sheets computed.

Develop relationships with key customers.
Oversee daily activities and monitor hours of 40-60+ employees per shift. Approximately 100 employed between 2 locations during peak season.
Maintain an up to date payroll as well as making daily deposits to the bank.
Create and analyze a schedule that coincides with the busy and slow times of the year to maximize the profit and loss of the bar.

Manage the selection of potential new hires including application selection and qualification review.
Supervise the work of all associates.
Negotiate with suppliers to improve supply levels as well as liquor and beer prices.
Direct beer and liquor distribution through SKY FLO to ensure cost, productivity, accuracy and product loss levels.
Monitor product delivery to ensure compliance with state and legal requirements.
Monitor all licenses to be up to date for all employees as well as building and liquor licensing.
Monitor all reservations for guest parties as well as make sure transportation is scheduled for all parties booked.

Prepared weekly schedule
Ordered and maintained sufficient inventory based on budget
Interviewed and hired new employees
Monitor food to ensure high quality
Prepared and delivered employee evaluations

Open and Close store properly and in a timely manner
Cash Management/ Bank Deposits
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
Knowledge of Aloha POS, Microsoft Word, and Excel
Plan scheduling for all employees
Advise employees of daily tasks or duties
Coordinate fundraising successfully

Composed schedules for 50+ employees weekely.
Made daily deposits and transferred to the bank on a regular basis.
Organized bills and made sure they were paid on time.
Ran a crew on a daily basis and made sure to keep labor at or below target.

Help the General manager higher employees
Handle large amounts of cash
Run the restaurant when the General Manager is not present
Handling guest situations
Serve Safe certified

Handling general complaints raised.
FOH/BOH scheduling
Liquor and Food inventory
Delegating tasks to employees and making sure they are carried out accordingly.
Recruiting and interviewing potential employees.
Provide on-going training and refinement for existing staff
Learn all ordering

Help lead our team to drive new member targets and build the No Judgments culture.
Assist in the management of the day to day operational functions of a lively and energetic club.
Implement and ensure adherence to systems to run the club effectively.
delivery of the high service standards required to deliver on set goals

Lead of a team of 30 employees (front desk, housekeeping, maintenance, sales)
Interviewing and hiring of staff
Training staff members on protocols for customer service, check-in, reservations, etc.
Providing the highest level of customer service to our guests in person and on the telephone
Resolving guest complaints and collaborating with team members on ways to improve client relations
Maintaining accurate reports of inventory, sales, and guest metrics
Leading daily / weekly team meetings

Prepare specialty foods such as fried eggs and salads following specific methods that usually require short preparation time.
Operate large-volume cooking equipment such as grills, deep-fat fryers, ovens, or griddles.
Count, verify, and enter cash activities, such as till amounts, money safe boxes, and cash deposits, to ensure all money has been accounted for.
Prepare and enter inventory and waste counts.
Assign employee cleaning lists and follow up on progress.
Train and coach employees.
Visit the bank for deposits and change orders; enter all receipts upon returning.

Demonstrate proficiency and train store staff in all areas of men’s attire.
Regularly communicate with the District and Regional Management team.
Properly control inventory by following SOPs.
Coordinate the flow of merchandise to the sales floor.
Facilitate proper communication between Department Sales Managers and the office.

Implemented new training procedures, and rolled out to the management team
Analyzed reports pertaining to customer surveys of service received.
Recognized positive behaviors and performances through a reward system called C.H.A.M.P.S
Coach behaviors and performances that required reinforcement or modification
Creating and maintaining employee schedules, in order to ensure that business needs are met and company goals could be achieved.
Completing financial reports and monitoring error trends within the business
Staffing to meet the business expectations

Perform bookkeeping activities, such as balancing accounts and conducting audits.
Produced departmental Profit and Loss reports
Reported Directly to the General Manager and Directors of the company
BAS and Superannuation payments and reporting to comply with Government requirements
Rosters and roster costing reports

Conduct market analysis to identify opportunities to enhance customer experience
Identify and implement strategies for customer acquisition and retention
Analyze KPI data reports in order to implement strategies to increase revenue and prepare action plan reports for upper management.
Research, determine and analyze industry trends in order to enhance consumer engagement
Create annual department budget and monitor on a monthly and quarterly basis

Apologizing for the mistake.
Giving the customer what they want.
Giving the customer something extra for the mistake.
Performing disciplinary actions for delinquent employees and abusers of company policies.

Opened 8 new restaurants training all positions front and back across multiple states
Estimate beer, wine, and other beverage consumption to anticipate amounts to be purchased.
Maintain a professional appearance while representing Dominos
Manage customer complaints by WOWing the customer.

Responsible for everything that happens during a shift.
Labor percentage.
Food Costs.
Making sure the correct change is applied to each customer making sure service times are reasonable and managed.
Making sure all employees have the correct grooming standards.Make sure the food is not expired anywhere in the store.Order more food and coke product orders.
Maintaining a clean and organized work environment from our customer’s viewpoint.
Operating the cash register and collecting payment from customers.

Maintain resident and property financials.
Record applicants, pending move in and move outs in
Process and collect rent, deposit and other income
Maintain key and file organization
Address tenant concerns and complaints Ina timely and professional manner.
Help perform property inspections and turn procedures.
Help team members on resident life and financial tasks as needed.

Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Processed orders on computerized Point of Sale system.
Notified management of ordering needs (liquor, beer, wine, paper goods, etc.)
Closed out cash register and prepared cashier report.

Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget.
Assign duties to crew members and create work schedules.
Interview and hire new employees.
Direct administrative activities.
Look over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals.
Act as liaison between front-line employees and the general manager
Engage in opportunities that can add to overall workplace accomplishments.

Interviewed (phone, physical) potential employees.
Handled prison orders.
Assisted with customer complaints.
Assisted with loss prevention and ensured standards of loss prevention were met.

Oversaw the Cafe and the Cafe Lead as well as assisted GM with daily management of Bookside and sales. Consistently had positive comp % and 2nd – 1st in district for LTOs.
In charge of training and development for new associates. Directly responsible for monitoring quiz books (cafe/bookseller) and promoting positive behaviors and confidence.
Assisted in analyzing of sales category reports, EBITAH, weekly scorecards.
Coordinated and organized in-store contests to promote healthy competition.
Facilitated and helped direct weekly manager/lead meetings.
Responsible for overseeing or assisting with the Cafe Lead’s inventory and various orders.
Assisted with performance evaluations.

Establish and maintain relationships with individual or ground level organizations
Examine, evaluate, or process NABARD sponsored schemes and Govt sponsored programs in the districts
Networking with ground level organizations, communities to find and attract new business and also for implementation of various schemes.
Banking duties, deposits, change for safe and tills

Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, vehicle loans, or personal loans.
Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, or personal loans or vehicle loans
Started as a seasonal position, taking accurate surveys. ( Worked 1 month)
Hired as a full time server assistant (host). (Worked 6 months)