16bdf1fd-16b3-4671-850a-d86fb42a7805

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Driven, Hardworking young professional with wisdom exceeding age. Willing to perform even the hardest of tasks for the benefit of the group. Natural Leader with 5 years of Leadership and Management experience. Always brings a positive attitude and a ‘we’ mentality that helps urge everyone to work together as a team. 

Employment history

Assistant General Manager, Blick and Sons. Megton, West Virginia
Jul. 2018 – Present
  • Set oven temperatures and place items into hot ovens for baking.
  • Prepare or maintain inventory or production records.
  • Order or receive supplies or equipment.
  • Operate slicers
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Clean service or seating areas.
  • Create signs to advertise store products or events.
  • Hire, Train new employees
  • Scheduling/payroll
  • Managing complete staff of at least 12 people
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Establish standards for personnel performance and customer service.

Shift Supervisor, Stokes and Sons. Candyton, Arkansas
Jan. 2016 – Feb. 2016
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Preparing Food for customers
  • train new staff
  • Receive and put away orders

Education

Sipes Institute, Cummeratastad, Louisiana
Associate of Applied Science, Business Administration, Present

Skills

Motivating Staff to perform above their normal skill level

Staying calm even in the most stressful situations

Highest attention to even the smallest details

Speed and efficient well above the average worker

Ability to calm down tense/angry customers and employees

knowledge of monetary side of business and saving money where possible

0b3991cb-5366-4df8-a5b4-787a90f4621f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

 Service-focused and deadline-driven Transportation Manager with 9 years career experience in commercial plant logistics management. Highly adept in efficiency planning, cost reduction and budget control, and performance maximization. Possesses excellent problem-solving and critical thinking skills. 

Employment history

Assistant General Manager, D'Amore-Mann. South Marylou, Wyoming
Jan. 2014 – Mar. 2017
Direct professional custom relations, negotiating a competitive price structure while incorporating customers requirements, building sound and effective long term trade relationships.

Working closely with the Workshop Fleet Manager and Heavy Vehicle mechanic ensuring an effective fleet management program was implemented and managed. Objectively ensuring that all heavy vehicles were appropriately maintained, repaired, and serviced for the safety of the drivers and other public road users while at the same time making them available to service the demanding and time critical requirements of the customers. The scope and requirements of this program were align to the Risk Management Framework of the Company.

Required to Operate heavy vehicle loading equipment from small 2.5 Tonne Forklifts up to 36 Tonne Omega Top Lifting Container Loader 

Sales pricing, preparing quotations, price lists and other relevant business documentation   

Organizing and scheduling all deliveries of Full Container Loads (FCL) and Less than Container loads (LCL) to and from the port of Brisbane and surrounding Brisbane area

Booking Time Slots for container collection and returns through the onestop booking system with vehicle and driver assignment for both import and export bookings 

Organizing the collection, distribution, processing and distribution of containers and associated product for import and exports out of and into the port of Brisbane, DP World, Patricks, Australian Amalgamated Terminal (AAT), Brisbane Container Terminals (BCT) and associated Container Parks

Organizing the packing, collection and distribution of products in the Brisbane Metropolitan and surrounding areas

Organizing bookings, collections, and distribution of product through the Queensland Rail Facilities

Organizing the preparation of products (fumigation etc) and Biosecurity (Quarantine) inspections for both imports and exports 

Assisting the General Manager of Finitor PTY Ltd in all logistical related activities; 
Ensuring the all necessary paperwork was prepared and associated and supporting documentation made available for all services provided by Finitor PTY Ltd to it’s clientele 

Providing direction and leadership to the drivers and yard staff of Finitor PTY Ltd 

Actively participating in all management programs of Finitor PTY Ltd 

Making recommendations to the General Manager and other office holders of the company in relation to the operational aspects of the company, management of the staff and the work health and safety framework of Finitor PTY Ltd

       Developing an Extensive knowledge of the following Legislation

  • Work Health and Safety Act and Regulations of 2011
  • Workers Compensation and Rehabilitation Act and Regulations 2003
  • Chain of Responsibility (COR) Legislation 
  • National Heavy Vehicle Legislation 
  • Biosecurity Act and Regulations of 2016, previously Quarantine Legislation 
  • Safety of Life at Sea (SOLAS) convention amendments to International Maritime Laws 
Over the duration of employment, I became highly proficient in all logistic and warehousing functions of both the transport company and commercial property on behalf of the commercial property partnership

Responsible for determining and satisfying the warehousing, storage, loading and unloading requirements for all tenants of the commercial property on behalf of the commercial property owners 

General Manager, Marquardt, Klocko and Rodriguez. South Dorsey, Kansas
Sep. 2012 – Dec. 2012
Was requested from ANL Container Hire and Sales Brisbane to start up and Manage the Darwin Branch of ANL Container Hire and Sales Darwin. 

Uproot my entire life and family, Relocate to Darwin an unknown territory with no affiliations or local knowlegde of the buuisness 

Lease an Appropriate and affordable commercial property build a substancially large empty container hire and sales company 

Full Time Operations Manager, Keebler LLC. Padbergview, South Dakota
Mar. 2010 – Mar. 2011
 Required to Operate heavy vehicle loading equipment from small 2.5 Tonne Forklifts up to 36 Tonne Omega Top Lifting Container Loader 
Sales pricing, preparing quotations, price lists and other relevant business documentation   

Organizing and scheduling all deliveries of Full Container Loads (FCL) and Less than Container loads (LCL) to and from the port of Brisbane and surrounding Brisbane area

Booking Time Slots for container collection and returns through the onestop booking system with vehicle and driver assignment for both import and export bookings 

Organizing the collection, distribution, processing and distribution of containers and associated product for import and exports out of and into the port of Brisbane, DP World, Patricks, Australian Amalgamated Terminal (AAT), Brisbane Container Terminals (BCT) and associated Container Parks

Organizing the packing, collection and distribution of products in the Brisbane Metropolitan and surrounding areas

Organizing bookings, collections, and distribution of product through the Queensland Rail Facilities

Organizing the preparation of products (fumigation etc) and Biosecurity (Quarantine) inspections for both imports and exports 

Assisting the General Manager of Finitor PTY Ltd in all logistical related activities; 
Ensuring the all necessary paperwork was prepared and associated and supporting documentation made available for all services provided by Finitor PTY Ltd to it’s clientele 

Providing direction and leadership to the drivers and yard staff of Finitor PTY Ltd 

Composing Drivers Daily Pack Delivery Schedule Metro Brisbane, all surrounding suburbs between the Gold Coast and Sunshine Coast

Ensuring smooth timely yard operations in a safe high risk work environment. 

Warehousing orders, Body Truck Pack delivery operations, Container stuffing and De-stuffing, storage and cleanliness 

Actively participating in all management programs of Finitor PTY Ltd 

Full Time Yard Foreman, Upton, Hauck and Corwin. Rempelland, Florida
Feb. 2007 – Jun. 2007
 
Required to Operate heavy vehicle loading equipment from small 2.5 Tonne Forklifts up to 36 Tonne Omega Top Lifting Container Loader 
Sales pricing, preparing quotations, price lists and other relevant business documentation   

Organizing and scheduling all deliveries of Full Container Loads (FCL) and Less than Container loads (LCL) to and from the port of Brisbane and surrounding Brisbane area

Booking Time Slots for container collection and returns through the onestop booking system with vehicle and driver assignment for both import and export bookings 

Organizing the collection, distribution, processing and distribution of containers and associated product for import and exports out of and into the port of Brisbane, DP World, Patricks, Australian Amalgamated Terminal (AAT), Brisbane Container Terminals (BCT) and associated Container Parks

Organizing the packing, collection and distribution of products in the Brisbane Metropolitan and surrounding areas

Organizing bookings, collections, and distribution of product through the Queensland Rail Facilities

Organizing the preparation of products (fumigation etc) and Biosecurity (Quarantine) inspections for both imports and exports 

Assisting the General Manager of Finitor PTY Ltd in all logistical related activities; 
Ensuring the all necessary paperwork was prepared and associated and supporting documentation made available for all services provided by Finitor PTY Ltd to it’s clientele 

Providing direction and leadership to the drivers and yard staff of Finitor PTY Ltd 

Composing Drivers Daily Pack Delivery Schedule Metro Brisbane, all surrounding suburbs between the Gold Coast and Sunshine Coast

Ensuring smooth timely yard operations in a safe high risk work environment. 

Warehousing orders, Body Truck Pack delivery operations, Container stuffing and De-stuffing, storage and cleanliness 

Education

Blanda Academy, South Deirdre, Kentucky
RII30813 – Certificate III in Civil Construction Plant Operations, Mining and Civil Construction Plant Operations, Dec. 2015

The Dibbert Institute, Tiffaniton, Arizona
Diploma of Business Management, BSB50215 – Diploma of Business Management, Oct. 2014

Western King Academy, Bernhardbury, Washington
Certificate IV in Frontline Management, BSB40812 Certificate IV in Frontline Business Management, Feb. 2014

Haley College, Pagehaven, North Carolina
TLI32416 Certificate III in Logistics, CERTIFICATE III LOGISTICS, Jul. 2005

East Maryland Academy, Glovermouth, Nevada
TLI31616 Certificate III, Warehousing Operations, Sep. 2003

Skills

Forklift Operator

Leader

Management – Operations

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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Positive, hardworking, hands-on leader with 5+ years’ experience managing restaurant operations at casual dining establishments.  Experienced at leading both back of house and front of house employees ensuring the highest standards of customer service and food quality.  Expert in the areas of scheduling, inventory management, food, labor, and supply costing, and food safety policies and guidelines.

Education

Liberal Arts

  • Western Barrows – Hermanstad, Idaho

Nov. 2004
Certificate Christian Studies: Christian Studies

  • Southern Carter Institute – O'Connellshire, Virginia

Oct. 2003
High School Diploma

  • Nikolaus University – Gislasonfurt, Maine

Employment history

Dec. 2019 – Present
West Hiram, Alaska
Assistant General Manager, Gerlach, Gusikowski and Swift

  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

Feb. 2013 – Sep. 2014
South Lakenya, Indiana
Kitchen Manager, Mitchell, Welch and Lynch

  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Season and cook food according to recipes or personal judgment and experience.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
  • Coordinate and supervise work of kitchen staff.
  • Substitute for or assist other cooks during emergencies or rush periods.
  • Substitute for or assist other cooks during emergencies or rush periods.Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Maintain food and equipment inventories, and keep inventory records.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Achievements

New Store Opening Trainer – National
Expert

International Store Opening Trainer
Expert

Spanish
Skillful

6ebe8dfd-f665-4687-a6f9-e7bba15cf3ea

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Dec. 2016 – Feb. 2017
O'Reillychester, Vermont
Assistant General Manager, King, Cremin and Pollich

  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Develop or analyze information to assess the current or future financial status of firms.
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Sell products being promoted and keep records of sales.

Sep. 2014 – Feb. 2015
North Amadafurt, Florida
Shampoo Assistant, Lowe Group

  • Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.
  • Shampoo hair.
  • Sterilize equipment and clean work areas.
  • Shampooed, conditioned and blow dried clients’ hair.
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Advise clients about proper clothing and shoes.
  • Schedule client appointments.
  • Bleach, dye, or tint hair, using applicator or brush.
  • Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair.

Education

Present
Bachelor of Science: Elementary Education

  • Mann University – Marcuschester, Oklahoma

Skills

Microsoft Words
Experienced

Clerical
Expert

Customer Service
Expert

d1aa481f-af24-4f61-a5be-c077565d21ea

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Current kinesiology student with 2 years of Sales, Customer Service, and Management experience looking to improve on sales strategies and marketing techniques for future career prospects. Skilled in demonstrating exceptional communication, critical decision making, and relationship building. Proficient with technology and enthusiastic for growth.

Employment history

Assistant General Manager, Nikolaus and Sons. Terrenceview, Indiana
Jan. 2020 – Present
  • Directly supervise Shift Leads and train on existing/new policy
  • Train staff on various safety, maintenance, and sales procedures
  • Run weekly/monthly sales reports to analyze staff KPI’s
  • Collect, record, and deliver cash deposits to the bank on behalf of the business
  • Maintain maintenance records of weekly/monthly equipment inspections
  • Lead and direct staff on the floor during peak business hours to ensure workplace proficiency and productivity
  • Collaborate on marketing/promotional social media content

Shift Lead, Wintheiser Group. North Rosalee, Minnesota
May. 2018 – Sep. 2018
  • Direct and oversee staff on the floor
  • Coordinate breaks for staff in various positions
  • Respond to customer injuries/medical incidents – contact EMS if necessary
  • Lead staff in sales and promotional campaigns
  • Solve customer service queries and complaints
  • Ensure proper safety/maintenance procedures are followed by employees at all times
  • Motivate/engage employees to increase proactivity and productivity

Education

The North Carolina Academy, East Lucileport, Iowa
Bachelor of Science, Kinesiology, Present

Southern Leuschke, Port Romeoside, Oklahoma
High School Diploma, Dec. 2018

Skills

Customer Service
Experienced

Leadership
Experienced

Sales Management
Skillful

Computer Literacy
Experienced

268296d4-6231-49eb-96af-72b0275fcb4f

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

With almost 12 years in the service industry i am a dependable, resourceful, organized, and resilient individual. I continue to learn new things everyday and always accept a new challenge. I strive to make progress in my professional and personal life every day. My passion for serving and leading comes naturally and it never gets old meeting new people and being able to share a little bit of my passion with them through outstanding service and top quality food! 

Employment history

Feb. 2011 – Present
Lake Audry, Nebraska
Assistant General Manager, Heathcote-Spencer

First and foremost my job is creating a positive and productive work environment. Asses the needs for each shift according to sales expectations by preparing daily prep lists for the crew, checking all store numbers including sales, labor, and food costs. Along with those number comes ordering food accurately on our trucks every week for food and alcohol. Efficiently scheduling employees and maintaining our labor goals and holding that same accountability for key-management. Preparing for shift meetings to set the expectation for the day with employees and pass along any new changes or information. Weekly full store inventory, bi-weekly  Payroll, and quarterly investor news letters. Interviewing potential candidates, hiring, firing, and performance appraisals. Also, handling all money from daily deposits to change orders and cash logs for our safe.

Nov. 2009 – Apr. 2010
Schroederborough, Maine
Delivery driver, Nolan and Sons

Delivering pizzas, maintaining cleanliness of store, making pizzas, stocking walk-in freezer helping where ever needed/

Jul. 2008 – Oct. 2008
North Gregghaven, New York
Key Manager, Farrell, Hettinger and Rempel

Opening and closing the store, making bank deposits, store inventory, preparing for all new movie releases, stocking movies, handling any customer or employee issues and having fun!

Aug. 2005 – Aug. 2006
Cruickshankberg, Idaho
Cashier, Feeney Inc

Taking orders, handing back correct change, keeping pizza bar clean and stocked. Cleaning store. Creating fun family environment. 

Education

Apr. 2014
Associate of Arts

  • Windler Academy – Morissetteshire, Kansas

Nov. 2007
High School Diploma

  • Southern Abshire Academy – Gusikowskibury, Tennessee

Skills

Thrive in fast paced work environment

Event Planning

Creativity

Communication

Adaptability

Maintaining Vendor Relationships

7539945f-1fd4-41bc-af2f-7aceeecef74b

Andrew Smith

Professional Summary

Detail-oriented and customer-focused with a Bachelor of Science in Health Science and over 10 years of work experience.  Offering over 8 years of customer service experience and over 2 years of experience working in office and medical settings.  Successful at managing multiple projects, communicating at all levels, and working under pressure while maintaining a positive attitude.

Employment history

Assistant General Manager, Gerlach-Cartwright. Port Marlenview, Alabama
May. 2018 – Present
  • Managed daily FOH operations of a full service restaurant and bar including the hiring, training and scheduling of a 30+ employee team.
  • Expanded customer bases using various social media platforms (Facebook, Yelp, Instagram, Google).
  • Developed and implemented more effective training, disciplinary, and sanitation methods.
  • Oversaw daily cash reconciliation, bank deposits, and entering of invoices and expenses via Quickbooks, creation of P&L statements. 

Administrative Assistant, Doyle, Spinka and Rempel. West Cristinshire, Maine
Nov. 2016 – Jul. 2017
  •  Responsible for fielding incoming calls, setting and confirming appointments, and computer entry of confidential information.
  • Developed phone etiquette and professionalism by directly engaging with donors, medical staff, and senior executives.
  • Increased overall number of donors and donor retention through community outreach.

Shift Lead, Krajcik-Hermann. Thersastad, New Hampshire
Dec. 2016 – Feb. 2017
  • Oversaw daily FOH and BOH operations of a high volume restaurant within a busy tourist destination.
  • Designed new safety protocols to protect guests with food allergies.
  • Repeatedly recognized and rewarded by management, colleagues and guests for exceeding Disney standards of safety.
  • Communicated directly with upper management teams during daily meetings to improve sales objectives, maintain safety standards, and share company updates.

Education

West North Carolina Institute, Lake Lindytown, West Virginia
Bachelor of Science, Health Science, May. 2018

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

G Suite








MS Office (Word, Excel, Powerpoint)








Data Entry








Typing Speed 60 WPM

5d53bec2-7651-40f2-b07f-dff3a7dbdd4d

Andrew Smith

Professional Summary

Being served in the banking industry for more than 37 years at different levels with various capacities at various geographical areas.Having the experience of overseeing the functioning of two institutions viz., SOMA AND SIRED which are sponsored by Andhra Bank. Connect with all sectors of people with vast experience in banking  and capable of deriving the expected results, exceeding ever increasing expectations of the masses. 

Employment history

Assistant General Manager, Hartmann LLC. Turnerfurt, Illinois
Oct. 2018 – Nov. 2018
  • Planning & Development
  • Recovery Management
  • Human Resources

Chief Manager, Kuhn Inc. Burmahaven, South Dakota
Dec. 2016 – May. 2018
  • Follow ethical codes that protect the confidentiality of information.
  • Managed the branch with a total turn over of nearly 200 crores
  • Deposit Mobilization 
  • Cross selling of products
  • Encouraging the Government sponsored schemes.

Sr Branch Manager, King-Conn. Westchester, Wisconsin
Jul. 2010 – Sep. 2010
  • Having the experience of managing a Metro branch
  • Got the experience of managing the high net worth individuals.

VP, Crist and Sons. Port Miltonmouth, North Carolina
Jan. 2004 – Sep. 2004
  • Specialized services in financing Housing loans
  • Covered five districts and financed nearly 3000 customers 
  • Served as Vice President, head of the division unit at Tirupati.

JMGS, Kassulke, Cronin and Batz. Ankundingmouth, Washington
Jul. 1986 – Nov. 1995
  • Worked as a operations officer both at deposits and cash section.
  • Looked after Gold Loan portfolio
  • Performed housing keeping activities like balancing of books, accounts etc

Clerk, Turcotte, Nolan and Wiza. Rosemariemouth, Delaware
Feb. 1985 – Jun. 1985
  • Performed clerical duties 
  • Performed cashier duties
  • Attended house keeping activities.

Education

Larkin University, Elvahaven, Idaho
Master of Science, Physical Anthropology, Jul. 1980

Northern Baumbach Institute, Lehnertown, Connecticut
Bachelor of Science, Jan. 1978

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

TELUGU








ENGLISH








KANNADA








HINDI








Skills

Resource Management








Planning and Development








Banking Knowledge








Customer Handling








e68de257-cd88-49a2-8a66-df545dfd502c

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a position in the field of finance.

Employment history

Jul. 2019 – Present
Pablotown, Oregon
Bartender, Kilback-Fadel

  • Consistently provide professional, friendly, and engaging service
  • Develop and maintain positive working relationships with others to reach goals
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests
  • Train new employees while ensuring training material is kept up to date

Feb. 2015 – Jul. 2015
South Shaport, Massachusetts
Assistant General Manager, Kling, Konopelski and Romaguera

  • Strategically developed effective marketing plans to increase sales and profits while managing costs
  • Assisted with the development of menus, beverage lists, and training materials
  • Led and directed team members on effective methods, operations, and procedures
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations

Apr. 2014 – Nov. 2014
Mertzburgh, Kansas
Sales & Service Manager, Dicki-Jerde

  • Carefully interviewed, selected, trained, and supervised staff
  • Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties

Education

Apr. 2017
BBA: Finance – Cum Laude

  • McLaughlin Institute – West Shelbamouth, Kansas

Skills

Strong interpersonal skills

Honest, trustworthy and punctual

Management and leadership experience

Superior work ethic

Passion for customer satisfaction

Sales proficiency

assistant general manager

  • Oversee and coordinate sales activities in order to reach projected goal by the end of each month.
  • Constantly review daily sales and goals in order to properly plan and strategize different ways to help drive in a greater influx of traffic towards the end of each sales period.
  • Train and develop staff to maintain consistency in all departments of the business such as customer service, quality control, and the process of making a sale.
  • Create relationships with neighboring businesses in order to stimulate interest for potential expansion of establishment. 

assistant general manager

  • Assist General Manager in managing daily company operations
  • Supervise the work of Inspection Department and Marketing Department 
  • Establish and optimize quality management system ISO17020 and ISO9000
  • Monitoring and analyze the business
  • Expand business scope and attract new customers
  • Analyze and report business and financial figures monthly to General Manager    

assistant general manager

  • Currently working in Sales Learning team in corporate office
  • To Develop competencies of Sales staffs and owners of Channel partners – Selling Skills / Business Profitability / Best HR Practices 
  • Developed and Designed Dealer excellence Program – Customer centricity / Role of Digital in Social Media / Business Transformation 
  • Contributed inputs and associated with team in the development of Web based Induction program
  • Product Training videos
  • E Learning – Sales Pitch
  • Successfully conducted Assessment Dealer Sales Staffs / Dealer managers gauge individual performance / Talent Skills

assistant general manager

  • Leads team huddles and store meetings that set direction for achieving business goals
  • Manages inventory and product ordering that meets business needs
  • Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
  • Assist customers with their questions and needs, either in person or via telephone 

assistant general manager

  • Receiving, processing and prioritizing a heavy volume of incoming communication, including phone calls, emails and faxes
  • Responsible to manage the inventory
  • Send letter , invoices and collecting payments
  • Using a “Guest First” mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Louetta Automotive

assistant general manager

  •  Working with the Store Manager to ensure to increase revenue and guest counts by providing excellent customer service and creating a Wow! customer experience
  • Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
  • Deliver quality service at all times
  • Carry out other duties and projects necessary for the position
  • Assist the Store Manager with budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.
  • Assist the Store Manager to build and maintain an engaged workforce that reflects customer volume and business needs
  • Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses

assistant general manager, business partnering & marketing

  • Developed and implemented Channel Enablement/Readiness programs supporting 600+ sales individuals to promote and sell BPO solutions.
  • Developed and executed targeted product marketing programs to create awareness and sales traction for the managed services portfolio. 
  • Support sales and partners to develop/close new business (includes customer segmentation heat mapping, deal orchestration, proposal development, executive briefings and sales funnel tracking).
  • BPO portfolio generated US$120+ million in revenue (40% contribution of the overall organisation’s 2012 managed services portfolio). 
  • Setup and operationalised an Inside Sales Team to engage the SMB market segment and generated 90% qualified leads for the Field Sales team to pursue.  

assistant general manager

  •  Responded to customer requests via telephone and email. 
  •  Researched and updated all required materials needed for firm and 
  • Use computers for various applications, such as database management or word processing.partners.
  •   Supported Chief Operating Officer with daily operational functions. 
  •  Copied, logged and scanned supporting documentation. 
  •  Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Coordinated changes to the agreement that might occur during the life of the contract.

assistant general manager

  • Operate slicers
  • Hire, Train new employees
  • Scheduling/payroll
  • Managing complete staff of at least 12 people

assistant general manager

  • Lead front of house staff of up to 40 employees
  • Responsible for weekly schedule of all front of house employees
  • Hired and trained new employees
  • Created a new training program and manual for the restaurant
  • Lead all daily operations of restaurant and bar
  • Maintained a weekly inventory and ordered all beer, wine, and liquor
  • Responsible for payroll for all employees 

assistant general manager

  • Market research for new market in China. 
  • Customer relationship management. 
  • Event Planning.
  • Import and export products. 
  • Product conferences. 
  • Translating between English, French and Chinese. 

assistant general manager

  • Establish and maintain relationships with individual or corporate Guest or provide assistance with problems these guest may encounter.
  • Maintain reports, documentation, guest service logs, or training or safety records.
  • Supervise the work of Housekeeping, Kitchen, and Front office staff.
  • Negotiate with suppliers improve supply chain efficiency or sustainability.
  • Participate in interview process, such as selection, qualification, or performance evaluation.
  • Develop risk management programs to ensure safety of staff and guests in emergency scenarios.
  • Ensure compliance with company policies or procedures.

assistant general manager

  • Evaluate gym areas, facilities, and services to determine if they are producing desired results.
  • Direct special activities or events such as Crossfit, and group fitness classes.
  • Oversee the purchase, planning, design, construction, and upkeep of gym facilities and areas.
  • Train and hire new trainers.
  • Maintain the satisfaction of trainers clientele.

assistant general manager

  • Completes Closing Procedures.
  • Executes systems and procedures with 100% integrity and completeness.
  • Completes daily and weekly paperwork.
  • Responsible for 100% of the cash drawers at all times during the shift.

assistant general manager/manager

  • Manage day to day operations of a full service retail truck service center with gross income of $3.5 million dollars per year retail sales.
  • Ensure that every customer receives world-class customer service.
  • Route deliveries and serve drivers to maximize delivery business and speed.
  • Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).

assistant general manager

  • Manages a staff of approximately 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
  • Provides on-the-job training for new employees.
  • Delegates and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
  • Assists in the supervision of the preparation, sales, and service of food.
  • Forecasts food items. Estimates what amount of each food item will be consumed per shift.
  • Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
  • Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.

assistant general manager, projects

  • Managed all technology based projects related to the sales channels
  • Developed UR(s) with design, functionality, and logic to the programmers or external vendors for programming
  • Responsible for all the UAT procedures, program signoff, launch strategy, and maintenance of the software(s)
  • Participated the integration team before the bank sold it’s insurance operations (CMG) in Hong Kong to Sun Life Financial

assistant general manager

  • Supervise employees to ensure adherence to quality standards, proper procedures, and correcting deficiencies.
  • Appoint leaders and delegate responsibilities to them.
  • Provide employees with guidance in handling complex problems to resolve disputes.
  • Oversee operations of company and staff objectively in meetings to determine areas needing improvement.
  • Balance accounts, count money, and make bank deposits.

assistant general manager

  • Handle all beverage and dry goods ordering
  • Training and mentoring of staff
  • Curate beer and cocktail program for bar
  • Organize daily reservations and large parties
  • Manager general information email inbox

assistant general manager

  • Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction.
  • Oversaw the overall operation of this 191 room hotel. Directed the management of the front office, Bistro, Housekeeping, and Engineering teams.
  • Manage sales of over $1 million a year
  • Ensure strong team building

assistant general manager

  • Assisted with ordering and inventory, maintaining and stocking all bar items. 
  •  Minimized loss and misuse of equipment through proper restaurant supervision and staff training 
  •  Ensured that bar guests get exceptional service, which added to the image and market reputation of the establishment 
  •  Increased bar revenue through the development and marketing featured cocktails from limited resources.