assistant front office manager
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD’s.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- the recruitment of new team members for Front Office.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene and communication).
- Ensures that the workplace remains clean and tidy
assistant front office manager
- Schedules patient appointments to ensure patient retention
- Organizes patient charts in accord with HIPAA regulations
- Maintains cleanliness of office and patient rooms for quality service
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
assistant front office manager
- Managed the day to day Front Office department operation ( including health club)
- Lead a team of over 60 team member
- Maintained positive guest interaction & establish memorable experience
- Managed Guest Satisfaction Survey & maintain records
- Involvement/ Support activities (Budget & Forecast, CAPEX, Focus Meetings, Recruitment, Prepare reports, Review results, etc.)
- Coordinated departmental induction, appraisals, disciplinary interviews, development action, training, coaching, administration
- Handling Duty Manager tasks for both Novotel & Ibis
assistant front office manager
- Perform payroll functions, such as maintaining time keeping information, processing and submitting payroll
- Answer telephones and give information to callers. Take messages, or transfer calls to appropriate individuals.
- Operate office equipment, such as fax machines, copiers, or phone systems. Arrange for repairs when equipment malfunctions.
- Review work done by others, by checking for correct spelling and grammar. Ensuring company format and policies are followed in addition to recommending revisions.
assistant front office manager
- Develops high-quality relationships with guests throughout their stay.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
assistant front office manager
- Perform all Front Desk Guest Services Agent duties
- Oversee the daily operation of Front Office, Concierge/Front Drive & Lobby Shop
- Responsible for rostering of a team of 20 4 weeks in advance-including Front Desk, Reservations, Switchboard and Duty Managers within budget costs and EBA conditions
- Gathering information and chairing daily meetings with all Hotel departments, as well as chairing staff meetings
- Attending Revenue Management and Executive Meetings to report on business forecasts and budgets
- Coordinating and conducting staff training and performance reviews
- Implementing and keeping policies and procedures up to date
assistant front office manager
- Monitored all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- To integrate and train employees, providing support for skills development.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
assistant front office manager
- Responsible leader and trainer to front desk team ensuring they are mentored, supported and empowered to provide the highest quality of service at all times
- Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs
- Assist in all interviewing, hiring, training of front desk agents, ensuring that they meet the Fort’s standards of service
- Ensure compliance to departmental Standard Operating Procedures, assist with training and mentoring to increase staff knowledge and ability to perform well
assistant front office manager
- Prepare monthly and daily revenue report and circulate to all HOD’s.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Is involved in recruitment of new team members for front office.
- To ensure that the pricing policy and internal audit procedures are duly applied.
assistant front office manager
- Assist the FOM in his daily tasks and ensure service standards are followed. Provides managerial support for reception, and guest service. Train team member in order to achieve Leading Quality Assurance objective given by the FOM.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
assistant front office manager
- Overall supervision of the Front Office, Switchboard, Night Audit departments.
- Development of staff via training, reviews, coaching & mentoring.
- Knowledge of Emergency Procedures: Fire Alarms & First Aid.
- Responsible for the hotel’s upselling program.
- Working closely with Reservations department, OTA’s, Third Party websites, NOR1.
assistant front office manager
- Assist in the day-to-day operation of the hotel Front Office
- Supervise the operational activities of the hotel front desk within the hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Assign, coordinate, and supervise work activities of Front Desk Agents (9)
- Ensure work is completed to include, shift closing, room deposits, refunds and rebates
- Train and develop Front Desk Agents
- Prepare and conduct Front Desk meetings and resolve issues
- Perform house controls and review daily arrivals, identify potential problems with rooms activity and take appropriate action
assistant front office manager
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
assistant front office manager
- Handle guest complaints, react quickly, logging and notifying proper areas to service guest
- Attend workshops, seminars, etc. necessary for educational growth
- Train and develop Front Desk team, help to develop and implement training programs
- Responsible for house checking count and maintaining its accuracy
assistant front office manager
- Throughout this role I have been instrumental in the development of guest experience through initiatives to drive guest loyalty & experience
- I have placed a strong emphasis on staff experience and enhancing team culture. This has seen a positive increase in staff retention and performance, through open communication and training and development
- Implemented a monthly upsell incentive for the Front Office team, generating high revenue
- A full review of training and induction programs, including SOPs to ensure an efficient and comprehensive training program for all new and existing team members
- During FOM’s two secondments, stepped in as Acting Front Office manager for a total duration of 5 months
assistant front office manager
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.systems, and personal computers.
- Make Hotel reservations and use my sales skills to up sell Hotel rooms
- Conduct Hotel site inspections to future guest
- Assign rooms on a daily basis
assistant front office manager
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the residence brand’s
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all departments
assistant front office manager
- Leading the Front Office Management, Staff Training & Briefings.
- Guest relationship management.
- Effectively worked on PMS – OPERA, EMPOWER (GXP), Marsha (lead the integration of Starwood and Marriott tools for front office).
- Planning and strategizing to increase chain profitability.
- Customer Satisfaction (Guest Feedback and Social Media reviews).
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
assistant front office manager
- To manage and motivate the Front Office team in order to provide a high standard of service for customers.
- Responsible for Customer Satisfaction (Guest Feedback, Social Media Review).
- Led Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Developed high quality relationships with guests throughout their stay.
- To oversee and supervise guest arrivals and departures with the front office associates and reception managers.
- Handling guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
- Making sure that personalized service is offered to each and every guest.
assistant front office manager
- Greet, register, and assign rooms.
- Handling complaint from the guests.
- Clean and maintain lobby and common areas.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail
assistant front office manager
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Managed and motivated the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
assistant front office manager
- Overall Management of the Front Office, AYS, Elandra Retreat Club, Concierge departments.
- Handle Guest Complaints, Monitoring GV scores and ensuring total guest satisfaction.
- Talent Management – coaching, mentoring, training & performance reviews.
- Knowledge of Emergency Procedures: Fire Alarms, CPR & First Aid Level I.
- Instrumental at exceeding Upsell Revenues YOY by 110%+
- Managing Rosters, Payroll, Labour costs, Departmental P&L’s and Social-Media monitoring.
assistant front office manager
- Developed and implement strategies for Front Office
- Monitor guest satisfaction processes and respond to guest concerns and inquiries
- Perform associate evaluations, provide coaching and development
- Pro-actively identify potential guest issues
- Ensure that all Accounting transaction and cash handling procedures are in compliance
- Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards
- Create and produce reports as required