738d1703-c4fb-49a6-a3c2-9b8cf9b2a1c4

Andrew Smith

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Eager to obtain and secure a position where I can utilize my customer service background to the fullest, while continuing to grow in my professional aspirations.

Employment history

AR Specialist, Bartell-Sanford. Hirthestad, Iowa
Jul. 2019 – Present
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Prepare and process requisitions and purchase orders for supplies and equipment.
  • Maintain records of goods ordered and received.
  • Administer online purchasing systems.
  • Prepare purchase orders and send copies to suppliers and to departments originating requests.
  • Respond to customer and supplier inquiries about order status, changes, or cancellations.
  • Perform buying duties when necessary.

Server, Dickinson, Ernser and Ortiz. Leonardville, Alaska
Mar. 2018 – Apr. 2018
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Clean tables or counters after patrons have finished dining.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Prepare checks that itemize and total meal costs and sales taxes.

Receptionist, Huels-Krajcik. Adamsmouth, Pennsylvania
Mar. 2017 – Mar. 2018
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Order and dispense supplies.

Seasonal Manager, Swaniawski-Dibbert. Lake Joselyn, Virginia
Nov. 2015 – Dec. 2015
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Executed customer service in regards to questions with purchases and online orders. 
  • Handled incoming/outgoing calls to ensure the customer receives full satisfaction with their visit 
  • Unload freight truck upon arrival of new product 
  • Maintain inventory count
  • Prepare/Check online orders for pick up 
  • Handle overrides in computer system 
  • Manage cash drawers from registers at end of shift 
  • Open/Close store front – responsible for store key 

Cashier, McCullough Group. Lake Jereton, Georgia
Sep. 2012 – Aug. 2013
  • Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
  • Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
  • Create signs to advertise store products or events.
  • Receive and process customer payments.
  • Set up or restock product displays.
  • Take customer orders and convey them to other employees for preparation.
  • Take out garbage.
  • Wrap, label, or date food items for sale.
  • Clean or sanitize work areas, utensils, or equipment.
  • Stock customer service stations with paper products or beverage preparation items.
  • Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Education

Jerde Academy, Treychester, Oklahoma
Associate of Applied Science, Sonography

East Michigan Academy, Buckridgestad, Wisconsin
High School Diploma, General Education, Aug. 2014

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Microsoft Office








Microsoft Excel








Zoho








Foxit PhantomPDF








ar specialist

  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.Receive payments and post amounts paid to customer accounts.
  • Managed full-cycle accounts receivable, processed 200 plus invoices per day for six station groups and 180 to 300 clients. Utilized Wide Orbit software and JP Morgan Virtual Lockbox to process cash and ACH payments.
  • Accurately posted client payments to appropriate accounts. Identified and resolved payment discrepancies.
  • Answered client inquiries, resolved client complaints, initiated credit/debit adjustments and refunds. Maintained aging reportsincluding small dollar adjustments, payment linkages, and account reconciliations.

ar specialist

  • Work Remotely from home in Marble, NC
  • Correct Claim errors and claim rejections through Availity as our clearing house.
  • Follow-up on unpaid insurance claims either on the insurance web portals or via phone.
  • Work denied claims for Medicare, Medicaid, BCBS and Commercial Insurance plans.  Using insurance web portals as much as possible to research claim denials and make claim corrections but will call insurance companies as needed as well.
  • File Corrected claims, Appeals and Reconsiderations as needed.
  • Answer patient call questions as needed.