cb89e8b1-591a-4437-9611-f999c6570143

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Successful customer-oriented  hair care professional specializing in generating and maintaining profitable customer relationships.  I have a keen interest in home decor as I have helped friends and family members redo their own home interior through various styles and furniture .  I have always had a passion and flair for creating a new and different  decorative environment using available resources.

Employment history

Aug. 2000 – Present
Lucinaville, Oregon
Stay at home Mother, Keebler, Gutkowski and Kuphal

Jul. 2012 – May. 2013
Raeleneport, Florida
Appointment Setter, Ortiz-Keeling

Appointment Setter for a collection/retention contractor working on behalf of American Cable and Telephone.  Contacted Customers of Comcast Communications to schedule an equipment pick up for cancelled accounts.  Arranged for payments on cancelled accounts for individuals seeking to retain their Comcast services.

Feb. 1985 – Dec. 1988
North Kellyechester, California
Owner Operator, Kertzmann-Turcotte

Owner/Operator of Debbies Hairstyling in Deerfield, Illinois.  A salon for  men’s and women’s hair-styling specializing in perms and coloring.  Operated for six years.
  • Clean work stations and sweep floors.
  • Question patrons regarding desired services and haircut styles.
  • Drape and pin protective cloths around customers’ shoulders.
  • Cut and trim hair according to clients’ instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
  • Clean and sterilize scissors, combs, clippers, and other instruments.
  • Schedule client appointments.
  • Analyze patrons’ hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

Education

Nov. 1983
Cosmetology License: Cosmetology

  • The Idaho College – West Sigridstad, Arkansas

May. 1976
GED: General

  • South Cassin – Hilmaborough, Arkansas

Skills

Generate new business through personal contact , advertising and word of mouth
Expert

Maintain profitable relationship with customers by fulfilling their specific wants and beauty needs
Experienced

Understanding peoples tastes and wants
Experienced

Listening to people express personal preferences and work to fulfill their needs
Experienced

6f08c747-a4d3-417f-a38d-785ef1ab42b1

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Applicant with a Bachelor’s degree in Human Development and experience providing high-level care to children and adolescents.  Previous work with children ages 5-17 in a non-profit homeless shelter setting assisting case managers in coordinating resident services including transition from the facility. 

Education

Eastern Wyoming Institute, East Melonyfurt, Colorado
Bachelor of Arts, Human Development, Sep. 2018

The Delaware Academy, South Gaylordmouth, Pennsylvania
Associate of Science, Liberal Arts – Social and Behavioral Science, Jan. 2015

Languages

Spanish
Native speaker

Employment history

SPED Tutor, Kemmer-Cummerata. Kirlinhaven, Alaska
Feb. 2014 – Present
  • Develop or implement strategies to meet the needs of students with a variety of disabilities.
  • Guide or counsel students with adjustment problems, academic problems, or special academic interests.
  • Meet with parents or guardians to discuss their children’s progress, advise them on using community resources, or teach skills for dealing with students’ impairments.
  • Instruct special needs students in academic subjects, using a variety of techniques, such as phonetics, multisensory learning, or repetition to reinforce learning and meet students’ varying needs.
  • Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, or food preparation.

Appointment Setter, Hackett and Sons. North Bo, Montana
Jan. 2020 – Present
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Arrange conference, meeting, or travel reservations for office personnel.

Customer Service Representative, Leffler-Hilll. East Pansyberg, Connecticut
Feb. 2019 – Apr. 2019
  • Examine medicare bills or claims forms and other records to determine insurance coverage.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Provide assistance for customers with special billing requests.
  • Train or instruct employees in job duties or company policies or arrange for training to b
  • Review insurance policy terms to determine whether a particular need is covered by insurance provided.

Activities Coordinator, Bashirian-West. Rohanchester, New Jersey
Aug. 2018 – Oct. 2018
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Provide direct service and support to individuals or clients, such as handling a referral for homelessness issues, conducting a needs evaluation, or resolving complaints.
  • Transport and accompany residents to shopping areas or to appointments, using automobile.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Plan and administer budgets for programs, equipment and support services.
  • Assist students who need extra help, such as by tutoring and preparing and implementing remedial programs.

SPED Aide, Fahey-Turner. North Ward, South Carolina
Jul. 2018 – Aug. 2018
  • Develop or implement strategies to meet the needs of students with a variety of disabilities.
  • Observe and evaluate students’ performance, behavior, social development, and physical health.
  • Prepare, administer, or grade tests or assignments to evaluate students’ progress.
  • Teach students personal development skills, such as goal setting, independence, or self-advocacy.
  • Coordinate placement of students with special needs into mainstream classes.
  • Encourage students to explore learning opportunities or persevere with challenging tasks to prepare them for later grades.

Teller, Kiehn, Wisoky and Hammes. Lake Adelletown, Arizona
Nov. 2016 – Mar. 2017
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Oversee the flow of cash or financial instruments.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Calculate total payments received during a time period, and reconcile this with total sales.

Student Mentor, Koelpin, Daugherty and Thiel. Hueyton, Oklahoma
Apr. 2014 – May. 2014
  • Assist students with financial aid applications.
  • Advise students on academic and vocational curricula and career issues.
  • Participate in student recruitment, registration, and placement activities.
  • Participate in campus and community events such as job fairs. 
  • Act as advisers to student organizations.
  • Maintain regularly scheduled office hours to advise and assist students.

Skills

Knowledge of modern office procedures

Communication Skills

Problem-Solving

Ability to work under pressure

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Exposed and learned various types of music from the age of 4, have a hard earned college degree, major in Voice/minor in Piano that equipped me to teach students various types of music from classical, broadway, pop, jazz, to mellow rock for 3 decades, enjoyed years of Voice Over jobs in recording studios, and years in the bpo industry to learn Customer Service/Data Entry.Appointment Setting.

Traffic conditions and difficulty in commuting in the city made my family decide to set me up for full time home based work.

I communicate well and work well with others, value highly being part of a team,  consult with supervisors and upper management if needed, and always willing to learn new skills. 

Best qualified for Live Chat/Data Entry/Music Sampler/Voice Over jobs, definitely could work Full time Philippine time, and back up for Graveyard shift if needed.  Looking forward to long term employment with your company.

Employment history

Appointment Setter, D'Amore-Corkery. Port Lavonne, Idaho
Oct. 2018 – Dec. 2018
Lead generation and Appointment Setting for Fitline, major account is Anytime Fitness. Responsibility was to set appointments for several branches of Anytime Fitness in the Philippines. Data entry included, 80 outbound calls minimum in a day. Goal was to get more memberships in all the assigned branches nationwide. Easily handled Bacolod and Iloilo, since our family speaks Ilonggo fluently.

Customer Solutions Officer, Lubowitz Inc. West Tenniebury, Idaho
Jul. 2015 – Aug. 2017
As an Activations Officer, I activated credit cards/debit cards, offered upsells, did data entry work to process customer requests, did outbound calls if needed, handled inbound calls to resolve customer concerns. Also was a part of a Recruitment project, calling possible candidates for jobs at Citi, doing phone interviews and checking their requirements before they apply in person. Compliance, confidentiality and exceptional customer service were priorities in the company. Got commendations for that.

Voice Coach/Voice Over Talent, Pacocha, Carroll and Jacobson. Ullrichville, Colorado
Mar. 2011 – Jun. 2011
As a Voice Coach I assisted clients from socio civic groups to prepare for performances in the recording studio, vocalized soloists for their solo parts in the production, handled choirs as well. 
As a Voice Over Talent, I did narration jobs for live performances, piano concerts, narrations for documentaries, and radio commercial ads for Enervon Prime and Delifrance.
Jobs with SATB were freelance, several projects were done monthly from 1994 to 2012. 

Voice/Piano Professor, Parker-Wolf. Schusterchester, Wyoming
Apr. 2001 – Nov. 2002
Handled individual students ages 6 to 75 years old, many prepared for performances, others joined recitals, others wanted lessons for therapy, others simply wanted to learn how to sing. Some of them became actors, others joined Broadway locally, even tone deaf students improved over time. Usually 6 months to a year when significant changes could be heard.
Piano students learned the basics and also joined recitals handled by SATB Artists and Managers Unlimited. From total beginners, they reached sonatina level in a year, with once a week lessons.

Education

Southern Kautzer University, East Clarisa, Texas
Bachelor of Music, Voice, Nov. 1992

East Hilpert University, North Telmaside, New Hampshire
High School, High School, Jun. 1979

South Walsh, North Arie, Delaware
Grade School, Grade School, Dec. 1975

East Bogan Institute, Selenaport, Louisiana
Kindergarten, Kindergarten, Dec. 1969

Languages

English

Tagalog

Ilonggo

Skills

Data Entry

Customer Service

Voice Over

Voice/Piano Teaching

Typing

4b864e98-cfc9-4a24-a2f4-65b5b34c02e8

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I  can do the work and deliver exceptional results. I will fit in beautifully and be a great addition to the team. I possess a combination of skills and experience that stand out from the crowd. 
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. 

Employment history

Consultant, Jenkins Group. North Francismouth, Minnesota
Aug. 2017 – Present
Duties and responsibilities of being a consultant. To answer
incoming calls from customers that have order products from
Flourish or flower shops the account is a seasonal account our
The job is to resolve the client’s issues and concerns. We are the one
Responsible in calling the vendor and receiving clients order
Purchase and explain all the expenses and time frame of delivery.
In able to satisfy the customer, we need to understand the concern and Resokxe the issue. We provide assistance in a very professional manner.

Sales Agent, Oberbrunner LLC. West Antony, Idaho
Aug. 2019 – Present
My duties and responsibilities as a sales agent are to call client that
has registered for a secondary income on our website. We need to call
clients and introduce our self as an account manager in a certain
company Forex trading company we introduce the name of the
company and what the company offers and what is good about the
company’s offering We explain about the platform and at the same
the time our task is to verify the client’s correct information and to be
able to identify if we are talking with the right person. We need to
profile our client so we can determine if the client is capable of
investing in our company also one of our duty is to convince our
client to invest in a certain amount of capital to trade in the market.
We also need to sell them big events in the market and explain
it is very important to invest and earn money for the future,

Appointment Setter, Fritsch-Kuphal. Port Karen, Arizona
Feb. 2019 – Mar. 2019
Duties and responsibilities are to dial and call a client from California
We need to introduce the name of the company and what the
company does. We also need to ask various questions to determine if
they will qualify for the program. The account is about the solar
panel. Our main duty is to make the client understand that we are
not selling anything and we are only helping them yo reduce their
electric bills and also one of our tasks
  • Update directory information.
  • Keep records of calls placed and received, and of related toll charges.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. is to get them to agree with
the appointment with the specialist And also we need to educate our
client about the solar and what is good about having a solar panel.

Agent, Armstrong, Muller and Toy. Dewittburgh, Connecticut
Sep. 2018 – Oct. 2018
  • Research, document, rate, or select alternatives for Web
  • Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
  • Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
  • Train and direct workers engaged in developing and producing advertisements.
  • Prepare and negotiate advertising and sales contracts.
  • Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
  • Formulate plans to extend business with established accounts and to transact business as an agent for advertising accounts. architecture or technologies.

Sales Agent, Boyer LLC. South Angelo, North Dakota
Aug. 2017 – Apr. 2018
  • Explain products or services and prices and demonstrate the use of products.
  • Contact customers to persuade them to purchase merchandise or services.
  • Arrange buying parties and solicit sponsorship of such parties to sell merchandise.
  • Answer questions about product features and benefits.
  • Develop prospect lists.
  • Distribute product samples or literature that details products or services.
  • Present purchase offers to sellers for consideration.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
  • My duties and responsibilities as a sales agent are to call the client that
    has registered for a secondary income on our website. We need to call
    clients and introduce our self as an account manager in a certain
    company Forex trading company we introduce the name of the
    company and what the company offers and what is good about the
    company’s offering We explain about the platform and at the same
    the time our task is to verify the clients’ correct information and to be
    able to identify if we are talking with the right person. We need to
    profile our client so we can determine if the client is capable of
    investing in our company also one of our duty is to convince our
    client to invest in a certain amount of capital to trade in the market.
    We also need to sell them big events in the market and explain
    it is very important to invest and earn money for the future,

Appointment Setter, Deckow-Mann. Codystad, North Carolina
Jun. 2017 – Jul. 2017
My duties and responsibilities as an appointment setter is to call
previous clients and new clients. The account is all about health
insurance outbound calls. We need to keep our clients online so we
can ask certain questions to determine what type of insurance they
are using and to identify if they will be qualified. We need to be
able to make the clients answer a yes to get a sale. We are only
providing a quote. We need to reach a certain target every month
in able for us to stay with the company.

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Junior Agent, Runolfsdottir LLC. Lake Kevinhaven, Utah
Jan. 2017 – Feb. 2017
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer Service Representative, Quigley Group. Lubowitzton, Kansas
Oct. 2016 – Dec. 2016
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.s.
  • The account is Outbound sales Canadian online pharmacy’s my job
    is to call clients that are on the database, the more numbers we dial
    is the more chances of having a sale. We need to verify if the client
    is still using the same type of medicine and also we need to introduce
    our company and what the company offers.And also we need to
    convince our client to buy the product and place an order. Also
    our job is to educate our customers about the product

Education

Schultz Academy, West Heather, Mississippi
PRIMARY, Present

Abernathy College, Kemmershire, Arkansas
High School Diploma, SECONDARY, Present

Southern Runolfsdottir, North Michel, Maryland
GED, Automotive, Present

Skills

Positive Attitude
Experienced

Patience
Experienced

Empathy
Skillful

Adaptability
Experienced

Effective Communication
Experienced

4dfb3db0-642d-4318-a3dd-435c8ee5d977

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, collections and basic operations.  Exceptional ability to connect with people and understand their wants, needs, and desires while delivering legendary service on every interaction. Very dependable, smart, fast learner.

Employment history

Appointment setter, Langosh-Beer. Leannonfurt, New York
Mar. 2016 – Apr. 2016
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers.

Medical Debt Collector/ CSR, Kunze LLC. New Lynsey, Iowa
Sep. 2014 – Jul. 2015
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Use auto-dialer to call and collect past due balances owed to hospitals for services rendered.
  • Adhere to scripts verbatim, and comply with all laws and regulations on each and every call.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Enter data, such as demographic characteristics, and document what took place on every call.
  • Release information to persons or agencies according to regulations and with proper documentation. 
  • Meet and exceed the budgets set forth by clients on a monthly basis.
  • Gather patient financial information and offer to set up payment arrangements accordingly.  Offering to settle the debt for lesser amount whenever it can be justified.  
  • Set up payments in the system by gathering checking or credit card information and send for verification.

Receptionist, Mertz LLC. Kyunghaven, Louisiana
Jul. 2008 – Nov. 2008
  • Greet persons entering establishment, and update any change in personal information for each patient.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from patients within the practice.
  • Schedule appointments and maintain and update the patient’s demographic information or insurance information.
  • Make reminder calls to each patient with an appointment scheduled the following day.
  • Update, Scan, File and maintain medical records for each patient.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Receptionist, Hand Inc. South Jonathan, Alaska
Oct. 2005 – Jan. 2006
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet listeners and distribute prizes won on the air.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Order and dispense supplies.
  • Prepare event materials for scheduled remotes whenever necessary.

Lead Medical Debt Collector, Hane-Swift. South Patty, New Mexico
Feb. 2003 – May. 2003
  • Answer telephones, direct calls, and take messages.
  • Maintain and update patient information on every call,  either manually or using a computer.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Supervise the work of team members, ensure adherence to quality standards, deadlines, and proper procedures, as well as compliance at all times.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Take over supervisor calls and de escalate situations while trying to find workable solutions for the consumer.
  • Collect to exceed budget set forth by the client on monthly basis.
  • Conduct file reviews for all agents on the team and meet with them to discuss expectations and improvement.

Education

North Alabama Institute, Hacketttown, Oregon
Associate of Applied Science, Criminal Justice Technology, Jun. 2018

Skills

Powerpoint
Expert

Microsoft Word
Expert

Data Entry
Experienced

78872d4f-02f4-4fd3-b08c-593e366ee6cc

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I  can do the work and deliver exceptional results. I will fit in beautifully and be a great addition to the team. I possess a combination of skills and experience that stand out from the crowd. 
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. 

Employment history

Sales Agent, Beer-D'Amore. East Percyburgh, Illinois
Jul. 2019 – Present
My duties and responsibilities as a sales agent are to call client that
has registered for a secondary income on our website. We need to call
clients and introduce our self as an account manager in a certain
company Forex trading company we introduce the name of the
company and what the company offers and what is good about the
company’s offering We explain about the platform and at the same
the time our task is to verify the client’s correct information and to be
able to identify if we are talking with the right person. We need to
profile our client so we can determine if the client is capable of
investing in our company also one of our duty is to convince our
client to invest in a certain amount of capital to trade in the market.
We also need to sell them big events in the market and explain
it is very important to invest and earn money for the future,

Consultant, Walter LLC. Garytown, Oregon
Jul. 2018 – Present
Duties and responsibilities of being a consultant. To answer
incoming calls from customers that have order products from
Flourish or flower shops the account is a seasonal account our
The job is to resolve the client’s issues and concerns. We are the one
Responsible in calling the vendor and receiving clients order
Purchase and explain all the expenses and time frame of delivery.
In able to satisfy the customer, we need to understand the concern and Resokxe the issue. We provide assistance in a very professional manner.

Appointment Setter, Bartoletti LLC. East Cherilyn, New Hampshire
Feb. 2019 – Apr. 2019
Duties and responsibilities are to dial and call a client from California
We need to introduce the name of the company and what the
company does. We also need to ask various questions to determine if
they will qualify for the program. The account is about the solar
panel. Our main duty is to make the client understand that we are
not selling anything and we are only helping them yo reduce their
electric bills and also one of our tasks
  • Update directory information.
  • Keep records of calls placed and received, and of related toll charges.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. is to get them to agree with
the appointment with the specialist And also we need to educate our
client about the solar and what is good about having a solar panel.

Agent, Mertz-Hermiston. North Quintonmouth, Montana
Sep. 2018 – Oct. 2018
  • Research, document, rate, or select alternatives for Web
  • Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
  • Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
  • Train and direct workers engaged in developing and producing advertisements.
  • Prepare and negotiate advertising and sales contracts.
  • Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
  • Formulate plans to extend business with established accounts and to transact business as an agent for advertising accounts. architecture or technologies.

Sales Agent, Gerlach-Zulauf. Lake Malcolmshire, West Virginia
May. 2018 – Jun. 2018
  • Explain products or services and prices and demonstrate the use of products.
  • Contact customers to persuade them to purchase merchandise or services.
  • Arrange buying parties and solicit sponsorship of such parties to sell merchandise.
  • Answer questions about product features and benefits.
  • Develop prospect lists.
  • Distribute product samples or literature that details products or services.
  • Present purchase offers to sellers for consideration.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
  • My duties and responsibilities as a sales agent are to call the client that
    has registered for a secondary income on our website. We need to call
    clients and introduce our self as an account manager in a certain
    company Forex trading company we introduce the name of the
    company and what the company offers and what is good about the
    company’s offering We explain about the platform and at the same
    the time our task is to verify the clients’ correct information and to be
    able to identify if we are talking with the right person. We need to
    profile our client so we can determine if the client is capable of
    investing in our company also one of our duty is to convince our
    client to invest in a certain amount of capital to trade in the market.
    We also need to sell them big events in the market and explain
    it is very important to invest and earn money for the future,

Appointment Setter, Oberbrunner Group. West Bradfordtown, Idaho
Jun. 2017 – Jul. 2017
My duties and responsibilities as an appointment setter is to call
previous clients and new clients. The account is all about health
insurance outbound calls. We need to keep our clients online so we
can ask certain questions to determine what type of insurance they
are using and to identify if they will be qualified. We need to be
able to make the clients answer a yes to get a sale. We are only
providing a quote. We need to reach a certain target every month
in able for us to stay with the company.

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Junior Agent, Wehner, Lemke and Harvey. Rubinfort, Kentucky
Jan. 2017 – Feb. 2017
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer Service Representative, Jaskolski-Quitzon. South Isiahchester, Ohio
Nov. 2016 – Dec. 2016
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.s.
  • The account is Outbound sales Canadian online pharmacy’s my job
    is to call clients that are on the database, the more numbers we dial
    is the more chances of having a sale. We need to verify if the client
    is still using the same type of medicine and also we need to introduce
    our company and what the company offers.And also we need to
    convince our client to buy the product and place an order. Also
    our job is to educate our customers about the product

Education

Southern Kessler, Reynaldabury, South Carolina
GED, Automotive, Present

North North Dakota College, Rogeliohaven, Indiana
High School Diploma, SECONDARY, Present

Eastern Arkansas Institute, Lake Tomikatown, Tennessee
PRIMARY, Present

Skills

Positive Attitude
Experienced

Patience
Experienced

Empathy
Skillful

Adaptability
Experienced

Effective Communication
Experienced

26ba6699-273a-4196-ad7e-a7038f5f6545

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, collections and basic operations.  Exceptional ability to connect with people and understand their wants, needs, and desires while delivering legendary service on every interaction. Very dependable, smart, fast learner.

Employment history

Appointment setter, McLaughlin-Franecki. Albertobury, Kansas
Feb. 2016 – Apr. 2016
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers.

Medical Debt Collector/ CSR, Zieme-Harvey. Starkland, Virginia
Apr. 2015 – Jul. 2015
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Use auto-dialer to call and collect past due balances owed to hospitals for services rendered.
  • Adhere to scripts verbatim, and comply with all laws and regulations on each and every call.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Enter data, such as demographic characteristics, and document what took place on every call.
  • Release information to persons or agencies according to regulations and with proper documentation. 
  • Meet and exceed the budgets set forth by clients on a monthly basis.
  • Gather patient financial information and offer to set up payment arrangements accordingly.  Offering to settle the debt for lesser amount whenever it can be justified.  
  • Set up payments in the system by gathering checking or credit card information and send for verification.

Receptionist, Lowe Inc. Port Marryberg, Idaho
Nov. 2008 – Jan. 2009
  • Greet persons entering establishment, and update any change in personal information for each patient.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from patients within the practice.
  • Schedule appointments and maintain and update the patient’s demographic information or insurance information.
  • Make reminder calls to each patient with an appointment scheduled the following day.
  • Update, Scan, File and maintain medical records for each patient.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Receptionist, McCullough LLC. Kuphalmouth, Nebraska
May. 2004 – Jun. 2005
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet listeners and distribute prizes won on the air.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Order and dispense supplies.
  • Prepare event materials for scheduled remotes whenever necessary.

Lead Medical Debt Collector, Jaskolski, Mraz and Koss. Parkershire, Nevada
Apr. 2003 – Feb. 2004
  • Answer telephones, direct calls, and take messages.
  • Maintain and update patient information on every call,  either manually or using a computer.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Supervise the work of team members, ensure adherence to quality standards, deadlines, and proper procedures, as well as compliance at all times.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Take over supervisor calls and de escalate situations while trying to find workable solutions for the consumer.
  • Collect to exceed budget set forth by the client on monthly basis.
  • Conduct file reviews for all agents on the team and meet with them to discuss expectations and improvement.

Education

Johns Academy, Ziemannburgh, Delaware
Associate of Applied Science, Criminal Justice Technology, Jul. 2018

Skills

Powerpoint
Expert

Microsoft Word
Expert

Data Entry
Experienced

18f0aeda-24fc-4099-b82a-410e6a7aba54

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Every job involves customer service. Somebody always has to please the next person. So when I’m assigned to a task I automatically know I have to be that person, I have to treat my customer as if they were a visitor in my home, because that’s my job. To give the CUSTOMER what they want. I enjoy being the person who gets to help them solve their problem, be creative, help them think. We live in a world where not many people remembers “The Customer is ALWAYS right” until they get in the other shoes. Friendliness and common compassion goes a long way.

Employment history

Leasing agent, Erdman, King and Schamberger. Nobleport, Louisiana
Jul. 2018 – Present
Tempting for an upscale apartment agency. Licensed in basic housing/leasing. Prividing prospects with information on the partment of their choosing, showing model apartments, inputting information into the software, filing files. 

Appointment Setter, Brekke and Sons. Jimmyville, Pennsylvania
May. 2018 – Jun. 2018
Setting high quality appointments to merchants, trying to build their business. Calling on a outbound dialer, making 800-1000 calls per day. Speaking with only owners of these businesses. 

Sales Associate, Davis, Kozey and Kuphal. East Ettie, Louisiana
Nov. 2017 – Dec. 2017
Key holder, selling quality merchandise such as; phones, phone accessories, batteries, chargers, etc. There were duties such as unlocking and locking the safe, counting registers, making deposits, locking up merchandise. Customer service.

Csr, Effertz, Streich and Streich. Lakishatown, Washington
Jun. 2017 – Jul. 2017
Corner store customer service, cashier. Stocking, cleaning, preparing food. Ringing up gas, lottery tickets, etc. 

Collections, Wiza-Haag. New Patrick, Minnesota
Dec. 2016 – Feb. 2017
Calling outbound to Time Warner customers about their cable/WiFi bills. Entering data, working with 2 screens. Collecting money via Debit/credit card, checking account. 

Csr/Collections, Kshlerin-Schaden. Toyberg, Louisiana
May. 2015 – Feb. 2016
Calling outbound to businesses about their wholesale processing, collecting their statements and giving them high end rates. Informing them of credit/debit interface changes and making offers on their current processing. 

Education

Southern Koelpin College, New Jannet, Arkansas
High School Diploma, Mar. 2014

Skills

Customer Seems
Expert

Typing
Experienced

Problem Solving
Experienced

appointment setter

  • Contact customers to persuade them to use Zoopers car buying services and then set appointment for customers to use this service.
  • Maintain records of customer contacts  to follow up initial sales contacts.
  • Explain this services and answer questions from customers. 
  • Generate outbound calls to business owners to coordinate sales appointments and free no-obligation consultations. 

appointment setter

  • Circulated among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.
  • Explained our products or services and prices and demonstrate use of products.
  • Answered questions about product features and benefits that our customers had. 
  • Was able to secure a couple appointments with potential buyers of our products. 

appointment setter

  • Knock doors and speak to homeowners that have storm damage on their roof in a quick and sufficient manner in order to get their permission to have an inspector check their roof for damage. 
  • Be able to ensure them that the company is reliable without taking too much time.
  • Be able to answer any questions or concerns they may have about the company.
  • Fill out a sales tracker to show how many appointments were set up.

appointment setter

  • Advised customers about a “child safety kit”
  • Supplied customers with a details of the importance and need.
  • Participated in daily sales meetings.
  • Made cols calls to prospective clients

appointment setter

  • Conduct Outbound calls for the following lead types: FSBO, Buyers List, Probate, Foreclosure, Pre-Foreclosure and Expired leads. 
  • Email Clients assigned by Machelle for lead details
  • Keep Accurate Records – When I contact prospective clients and talk to them about products or services, I keep accurate records of each conversation. I also indicate in these records whether the person is interested or not. 
  • Provide General Administrative Support – Any tasks assigned by my client.

appointment setter

  • Schedule appointments for insurance specialist to callback the prospective customers in order to discuss about the service.
  • Obtain customer information such as name, address, and insurance company, callback number, and email.
  • Deliver prepared sales talks in order to persuade potential customers to set an appointment with our insurance specialist to purchase a service or to discuss it. 
  • Called potential and past customers to receive a complimentary consultation.

appointment setter

  • Listen to customer requests, building appropriate appointments based on customer needs.
  • Enter and verify customer information.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter appointments, cancel appointments, or obtain details of complaints.
  • Coordinate rental vehicle fleet to ensure service schedule is up to date.
  • Data entry of past physical repair order copies into digital system.

appointment setter

  • Call potential customers by following calling list provided by supervisors
  • Greet customers as they pick up the phone and introduce myself and the company 
  • Answer any questions that the potential customer asks to the best of my ability 
  • Close sales by overcoming objection(s), complete sales or purchase contracts; explain provisions; offer service, warranties and financing, Ensure that customers understand the vehicle’s operating features, paperwork and warranty.

appointment setter

  • Set appointments with potential customers at their convenience 
  • Assign a member of the sales force to each potential customer by providing briefs or conversation and customer needs 
  • Ensure that sales force member follows up with potential customers 
  • Take information from potential customers regarding their specific products or service need.

appointment setter

  • Set appointment at least 4 per day/shift
  • Answer customers question regarding product and provide accurate information
  • Confirms schedule and connect with field team for appointment 
  • Obtain customer information such as name, address, and payment method.

appointment setter

  • Cold calling homeowners with a view to generating high quality leads.
  • Compiled daily report indicating productivity and daily contacts made, tracked performance and communicated results to team leader.
  • Demonstrated a positive, professional attitude at all times.
  • Follow up and built rapport with potential leads.
  • Professional and courteous approach to telephone communications.