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Andrew Smith

Phone: (000) 000-0000
Email: andrew_smith@example.com
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Innovative, forward-thinking executive offering over 8 years of success in various roles in the areas of Information Technology, application support and global trading platforms.  Expertise in application servers, corporate governance, report generation and change management. Excels in analyzing and adjusting work procedures for maximum efficiency 

Looking forward to adapt to new roles, responsibilities and learning.

Employment history

Dec. 2019 – Present Anjaland, Indiana
Senior Application Support, Sipes-Champlin
  • Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
  • Identifying the issues when any of the server are down.
  • Enter commands and observe system functioning to verify correct operations and detect errors..
  • Provide technical support to clients.
  • Design database views to support business applications, ensuring system scalability, security, performance and reliability.
  • Test changes to database applications and servers.
  • Perform weekly and monthly sanity checks on production and testing environments before business hours.
  • Storing, updating and analyzing the trade data which was stored in Database.
  • Working on Windows and Linux operating systems.
  • Working on applications like Autosys, Wall street systems, Murex, Broadway and shared data repository for trade data storage.
  • Identifying the root causes for any server and data related issues.
  • Inspect trade order details and prepare data delivery to users through views.
Oct. 2011 – Dec. 2011 Port Juneview, Alabama
Application Support, Walter, Roberts and Streich
  • Contacting clients to inform the expiry and renewals of their ongoing orders.
  • Storing sales information into the data base.
  • Sanity checks on application servers.
  • Reviewing data and preparing reports for daily team meetings.
  • Implementing changes on testing environment and production.

Education

Oct. 2018
Big Data Hadoop with Scala certification: Data Analytics
  • South Weissnat – North Marhta, Wyoming
Sep. 2011
Bachelor of Science: Mathematics and Computers
  • Zboncak College – West Myles, Texas
Oct. 2007
High School Diploma: MPC
  • Eastern Missouri Institute – Lake Barbra, Arkansas

Skills

Linux/Unix, Relational Databases, MS Office
Skillful
Server functionalities
Experienced
Big Data Hadoop and Scala
Beginner

70eccf58-377e-40e6-894d-603d467037e5

Andrew Smith

Professional Summary

Hands-on, successful Software Engineer with decades of verifiable success leading teams in delivering appropriate technology solutions for desktop and mobile products.  Comprehensive knowledge of platform development, enterprise architecture, cloud services, and web-based applications.  Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

APPLICATION SUPPORT, Hansen LLC. Rueckerborough, New Jersey
Apr. 2020 – Present
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Modify and customize commercial programs for internal needs.
TECHNICAL CONSULTANT, Reilly Inc. New Sharleenfurt, Utah
Jun. 2014 – Jul. 2014
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Modify and customize commercial programs for internal needs.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
SAP ADMINISTRATOR, Rolfson, Leannon and Turcotte. New India, West Virginia
Dec. 2010 – Feb. 2011
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Maintain an inventory of parts for emergency repairs.
  • Maintain logs related to network functions, as well as maintenance and repair records.
TECHNICAL HELPDESK, Gutmann, Howe and Herman. Michalbury, New Jersey
Jul. 2009 – Oct. 2009
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Education

Western Goldner, Russelside, Michigan
Bachelor of Science, INFORMATION TECHNOLOGY, Present
Cruickshank College, Fritschside, New Hampshire
High School Diploma, BUSINESS IN INFORMATION TECHNOLOGY, Mar. 2005

Personal info

Phone: (000) 000-0000
Email: andrew_smith@example.com
Address: 287 Custer Street, Hopewell, PA 00000

Skills

MS SQL SERVER 2012
SAP
MICROSOFT ACTIVE DIRECTORY
CLOUD TECHNOLOGIES

191958b6-01dc-449e-8625-f30a92d84e29

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Experienced Application Support / DevOps Engineer with over 7.5 years of experience in IT Operations of Retail and Telecom domain. Skills include Software Development, PLSQL & Unix Scripting, REST API Development, Application Enhancements, Cloud migration, Analytical thinking and creative problem-solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. Energetic and always eager to learn new technologies and more about the system which surrounds me.  Approachable, professional and interested in getting things done with the best quality.  A motivating positive thinker with exceptional communication skills who creates an environment of trust and builds relationships based on trust and loyalty in my work environment. 

Employment history

Application Support / DevOps Engineer, Toy-Abernathy. Ligiachester, Utah
Jan. 2018 – Present
Domain: TELECOM, Woolworths Mobile
  • Analyze, setup and document functional specifications for new Prepaid and Postpaid product release.
  • Communicated with clients to define business objectives and present individualized solutions. 
  • Manage new Business Stories and application bugs in Atlassian JIRA. 
  • Develop, test and deploy Application code to Production in Agile Sprints.
  • Develop & deploy new REST API’s in Java Spring Boot for new business requirements.
  • Develop Java & SQL batch jobs and schedule them through UC4 or Cron jobs.
  • Implement disk & application alerts and monitoring through Unix & Bash scripting and schedule them through Cron jobs.
  • Manage source code through Github and develop Jenkins CICD Pipeline for automated build and deployment to all environments.
  • Architect and Migrate On-Premises infrastructure to Cloud with high availability and resilience at reduced cost without impacting the application performance.
  • Modify existing software to fix errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Implement Archival and Partitioning of Oracle Application Database.
  • Fine-tune application, batch and reporting SQL to reduce run-time by over 90% and reduce the Application API response time.
  • Well experienced in managing & resolving BAU Incident, Problem, Change Management in ServiceNow and provide 24*7 Oncall support.
  • Organize and Coordinate all teams for Production release through Change Process in ServiceNow.
  • Update and manage content on the Website through  Adobe Experience Manager and Hybris back-office portals.
  • Develop and deploy Analytical Business report from Production Database onto Google Sheets, Tableau and PowerBI. 
Application Support Engineer, Barton Group. Erichmouth, Nebraska
Nov. 2016 – Dec. 2016
Domain: RETAIL, Woolworths Supermarkets 
  • Support and manage Staff Discount System, Customer Loyalty System, Kronos Payroll System, Labour Planning System and Replenishment system. 
  • Analyze and deploy code fixes on critical application issues affecting daily operations.
  • Develop and deploy code fixes to enhance existing application as part of the new Business requirement.
  • Investigate the sales forecasting algorithm and implement fixes to improve the accuracy of the batch job results. 
  • Implement monitoring alerts on critical checkpoint jobs in replenishment and payroll processing.
  • Fine-tune application and batch SQL to improve application performance and batch run-time.
  • Automate repeated tasks through Unix / Bash scripting and schedule them as Cron jobs.
  • Organize and Coordinate all teams for Production release through Change Process.
  • Resolve BAU Incidents,Request, Problems within SLA using ServiceNow and provide 24*7 support. 
  • Organise and provide KT sessions to new joinees.
Application Support Engineer, Langworth, Wintheiser and Yost. Jeremytown, Louisiana
Mar. 2013 – Jul. 2013
 Domain: RETAIL, Woolworths Supermarkets
  • Support and manage Staff Discount System, Customer Loyalty System, Kronos Payroll System, Labour Planning System and Replenishment system. 
  • Investigate and resolve all BAU tickets within SLA on the ServiceNow Ticketing tool and provide 24*7 BAU Support in Shift.
  • Analyze and deploy code fixes on critical application issues affecting daily operations.
  • Investigate the sales forecasting algorithm and implement fixes to improve the accuracy of the batch job results. 
  • Implement monitoring alerts on critical checkpoint jobs in replenishment and payroll processing.
  • Fine-tune application and batch SQL to improve application performance and batch run-time.
  • Organize and Coordinate all teams for Production release through Change Process. 

Education

Western Alabama College, East Renetta, Texas
Bachelor of Technology, Information Technology, Oct. 2012

Skills

SQL, PLSQL, Query Fine Tuning
Experienced
Unix & Bash Scripting
Skillful
GIT & Jenkins CICD
Skillful
Java, Spring Boot, Nodejs
Skillful
SOAP & REST API
Skillful
Javascript, HTML & Bootstrap CSS
Skillful
Cloud Computing, Docker, Kubernetes
Skillful
Jboss, Apache, NGINX
Skillful
Application Support & Project Management
Expert

Accomplishments

application support

  • Installation and configuration of ELK stack. Education

application support

  • Installation & Configuration JDK, ORACLE Database.
  • Installation and configuration of Jenkins.
  • Creating users and assign role to users on Jenkins.
  • Installation and configuration of NRPE.

application support

  • Organize and Coordinate all teams for Production release through Change Process in ServiceNow.
  • Update and manage content on the Website through  Adobe Experience Manager and Hybris back-office portals.
  • Develop and deploy Analytical Business report from Production Database onto Google Sheets, Tableau and PowerBI.
  • Installed, configured and administered Apache HTTP Server and integration with  weblogic server using Plugin.

application support

  • Resolve tickets, monitor processing as appropriate, sufficient understanding of the business functions supported by the transactions, provide  advice on functional and technical issues and evaluate business needs to direct improvements in systems.Co-ordination with Application vendor to get the resolution to an issue.
  • Deploying war and ear. 
  • Monitoring the application servers and web server configuration.
  • Troubleshooting performance issues using monitoring tools, log messages and Log files.
  • Troubleshooting and adjusting heap size and garbage collector parameters of weblogic server.
  • Create Heap Dumps & Thread Dumps.
  •  Configure and manage secure environment using SSL. 

application support

  • Contacting clients to inform the expiry and renewals of their ongoing orders.
  • Storing sales information into the data base.
  • Sanity checks on application servers.
  • Reviewing data and preparing reports for daily team meetings.
  • Implementing changes on testing environment and production.

application support

  • Modify existing software to fix errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Implement Archival and Partitioning of Oracle Application Database.
  • Fine-tune application, batch and reporting SQL to reduce run-time by over 90% and reduce the Application API response time.
  • Well experienced in managing & resolving technical BAU Incident, Problem, Change Management in ServiceNow and provide 24*7 Oncall support.

application support / devops engineer

  • Communicated with clients to define business objectives and present individualized solutions. 
  • Implement disk & application alerts and monitoring through Unix & Bash scripting and schedule them through Cron jobs.
  • Well experienced in managing & resolving BAU Incident, Problem, Change Management in ServiceNow and provide 24*7 Oncall support.
  • Develop and deploy Analytical Business report from Production Database onto Google Sheets, Tableau and PowerBI. 

sr. application support/business analyst

  • Analyze client requirements and understand the business need to come up with better solution
  • Catered to client’s request for application configuration/content updates 
  • Provide consultation to clients on new features that is not yet available in the application 
  • Process owner/manager of the server maintenance/patch/downtime activity testing on all product applications under the support team. 
  • Manages the teams documentation in compliance with the ISO requirement for 2 consecutive years 
  • Conduct on-boarding training to new hires 
  • Conceptualize and implement initiatives such as procedure automation, process documentation and improvement 

application support / developer

  • Resolved incidents and fulfil service request related to handled applications
  • Monitor jobs and ensure that are executing as expected and perform necessary actions
  • Ensure the production environment availability by providing on-call support
  • Provide assistance in third party activities by performing impact analysis and testing
  • Technology used: UNIX, SQL, Java, Infosphere, Control M, JIRA, ITSM, BMC Remedy, WinSCP

application support / devops engineer

  • Analyze, setup and document functional specifications for new Prepaid and Postpaid product release.
  • Manage new Business Stories and application bugs in Atlassian JIRA. 
  • Develop, test and deploy Application code to Production in Agile Sprints.
  • Develop & deploy new REST API’s in Java Spring Boot for new business requirements.
  • Develop Java & SQL batch jobs and schedule them through UC4 or Cron jobs.
  • Manage source code through Github and develop Jenkins CICD Pipeline for automated build and deployment to all environments.
  • Architect and Migrate On-Premises infrastructure to Cloud with high availability and resilience at reduced cost without impacting the application performance.

senior application support

  • Identifying the issues when any of the server are down.
  • Enter commands and observe system functioning to verify correct operations and detect errors..
  • Design database views to support business applications, ensuring system scalability, security, performance and reliability.
  • Test changes to database applications and servers.
  • Perform weekly and monthly sanity checks on production and testing environments before business hours.
  • Storing, updating and analyzing the trade data which was stored in Database.
  • Working on Windows and Linux operating systems.

application support

  • Providing technical support to teams within the organisation, and to external clients when required
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Identifying and resolving technical issues
  • Assisting with systems integrations
  • SQL debugging of Database (Oracle, MSSQL or MySQL)

senior application support

  • Work with front line technical support teams to ensure timely validation and correction of market data questions/issues.
  • Primary contact for Quote Plant appdev team for production issues.
  • Monitor of the Quote Plant environment and participation in daily market open/market close calls to ensure stability for clients through the use of Splunk, Appdynamics.
  • Documented cause/effect relation of QuotePlant tidal jobs and their affect to market data for consumption by team.
  • Created patching plan for Quote Plants 100+ production servers to ensure no downtime during monthly patching cycles.
  • Provide training to new hires and existing team.
  • Every other week on-call rotation.

application support(business analysis and application testing)

  • Daily reconciliation of Life insurance.
  • Re-validating payments for Life insurance business.
  • Supporting contact centre agents in resolving issues emanating from Microsoft Dynamic CRM.
  • Engage users to gather software requirements/business rules, and ensure alignment with development teams.
  • Communicate client’s business requirements by constructing easy-to-understand data and process models.
  • Undertaking user and system test plans.
  • Partnered with developers to automate manual processes of an agent recruitment portal, thereby saving time and increasing the recruitment rate by 15%

application support, manager

  • Liaise with business users and infrastructure support teams to ensure production issues are resolved on a timely basis and that correct actions are taken
  • Implement continual improvement to ensure application stability and performance to minimize support calls.
  • Development, contribution and maintenance of application support knowledgebase
  • Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for employees.