• Plan and manage resources for the assigned project(s)
• Evaluate and assess result of the IT project as assigned
• Manage and provide solution for Incidents

• Prepare and manage the solutioning of general back end office system enhancement  
• Maintain and update system documentations in the Intranet system
• Prepare monthly SLA report to IT senior management team
• Assist in the departmental management strategy and budget planning

• IT Partner engagement
• Recruit, direct, retain and develop IT staff members
• IT project feasibility study/ Proof of concept
• Develop a detailed IT project plan, monitor, track and update progress
• Assist in develop a detailed IT project plan; Monitor, track and update progress of the plan
• Implement IT project as assigned, including deploy the said project on to operational phase
• Prepare and collect system requirement, functional specification, UAT sign off and project sign off document

• Administer and provide technical support for general back end office systems, employee self-service (ESS) applications, intranet, and airlines systems to resolve issues
• Administer all change requests, new system implementation, version upgrades and ensure effective implementation
• Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development
• Publish SOP for supported applications and systems
• Coordinate with vendors, business users and provide technical assistance for all applications 
• Conduct and facilitates User Requirement Study (URS) workshops
• Prepare and provide training to end users on the supported systems