application support engineer Archives

Answered the client’s requests for assistance in order to provide top-notch support.
Deployed with two clients i.e Bharti Airtel & Jubilant Foodworks Limited.
To work on the different web based applications like Airtel PV and the POS Software.
Trained junior members of IT team regarding the support process and troubleshooting of the client’s queries.
To provide the high level service deliveries to out end business users as per the B2B process.

Provide monitoring, support, investigate, fault administration for application for Vodacom DRC and TZN
Assist software development and project team in identifying issues on the system application.
Maintenance of the application (new version installations, patches)
Perform scheduled daily, weekly monthly support tasks
Write SLA monthly reports for client (DRC and TZN)
Manage weekly and monthly meetings with the client (DRC and TZN)
Write incident reports

I Worked as Product Support Engineer for 3+ months for Airtel Money -Africa where I interacted and dealt with clients to resolve the issues.
During my project, I learned Server Maintenance , enter commands and observe system functioning to verify correct operations and detect errors. and the internal working of our product with efficient time management skills where we have to work under stress and tight deadline.
Engineered technical solutions to customer related queries on MATLAB, Graphics, Image Processing, Curve fitting and Optimization.
Tested and verified math functions in Fixed-point designer toolbox.

Contributed to continuous improvement and quality assurance tasks.
Supported software integration and implemented maintenance enhancements to bolster product development cycle.
Communicated with clients to define business objectives and present individualised solutions.
Communicated with clients to define business objectives and present individualized solutions.
Improved application performance through optimization of flow processes.
Addressed technical issues and guided end users through resolution.
Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.