airline customer service agent

  • Assisting guests with self check in and bag drop.
  • Monitoring hand luggage and ensuring the correct weight is being carried and the correct fees applied if not.  
  • Maintaining safety and security in and around the terminals. 
  • Assisting guests in the terminal with general queries 
  • Conflict management. 
  • OTP management, ensuring all guests are checked in and through security on time.