4bd0fcfb-3ca1-4a46-9db3-1a235fe109ad

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Dec. 2018 – Feb. 2019
Lake Thurmanstad, Vermont
Advisor, Nienow and Sons

   Book appointments for UK household under SSE the leading energy supplier in the country for the new digital meters .
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Apr. 2018 – May. 2018
Wilmerfort, Illinois
Deckow LLC

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers’ questions, and provide information on procedures or policies.

May. 2015 – Sep. 2015
New Shannatown, Utah
CSR, Farrell and Sons

  • Collect bills that are due and make necessary dates for promissory notes.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

Jun. 2005
Associate of Arts: Day Care Management Course

  • Northern Adams Institute – South Justin, Illinois

Jul. 1982
Associate of Arts: Junior Secretarial

  • Western Waters – East Raleigh, Rhode Island

Skills

English Language
Experienced

Computer Literacy
Skillful

CSR
Experienced

2cc94088-eef6-41a4-896f-48020a950172

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Customer service specialist and Subject Matter Expert with 5 years’ experience leading teams in driving organizational growth and revenue.  Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.  Advanced technical skills including proficient use of Sales Force and CRM software.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  

Employment history

Advisor, Heathcote, Armstrong and Mayer. South Antoniostad, Wisconsin
Apr. 2020 – Present
  • Conduct presentations on research findings for clients and at research meetings.
  • Develop new business by contacting potential clients, making sales presentations, and writing proposals.
  • Develop and implement employee selection and placement programs.
  • Facilitate organizational development and change.
  • Analyze job requirements and content to establish criteria for classification, selection, training, and other related personnel functions.
  • Develop or update procedures, policies, or standards.
  • Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Subject Matter Expert, Ullrich Group. Stacybury, New Jersey
Jul. 2017 – Oct. 2017
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Senior Customer Service Associate, Cummings Group. D'Amorebury, Pennsylvania
Feb. 2015 – Mar. 2015
  •  Solving the Technical issue of Internet, Cable and Phone.
  •  Need to inform once the Issue is resolved.  
  • Conduct routine and special inspections as required by regulations.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Order tests that could determine the causes of product malfunctions.

Analyst, Hamill, Kerluke and Cruickshank. West Hermila, Georgia
Mar. 2014 – Aug. 2014
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

North Idaho Academy, Fritzland, Rhode Island
Bachelor of Commerce, Computers, Jun. 2014

McDermott University, Stacieborough, Texas
Higher Secondary Education, Science, Sep. 2009

Hudson Academy, Lake Myung, West Virginia
Senior Secondry School, All, Jul. 2007

Awards

Languages

English

Hindi

Skills

MS Excel

Data Research

Typing

fed511ef-ff4c-4dc0-9a5c-5d42245fed29

Andrew Smith

Professional Summary

Estate Agent, Negotiator,intense listener,  detail oriented and highly organised professional.  Proven track record of high-end residential property sales, listings, and valuations .  Business savvy leader and customer service focused professional with intense determination and drive and commitment to excellence.

Employment history

senior advisor, Heaney, Greenholt and Koepp. Silviashire, Alaska
Jul. 2017 – Present
  • Present purchase offers to sellers for consideration.
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Compare a property with similar properties that have recently sold to determine its competitive market price.
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Interview clients to determine what kinds of properties they are seeking.
  • Coordinate property closings, overseeing signing of documents and disbursement of funds.
  • Generate lists of properties that are compatible with buyers’ needs and financial resources.
  • Contact property owners and advertise services to solicit property sales listings.
  • Display commercial, industrial, agricultural, and residential properties to clients and explain their features.
  • Arrange for title searches to determine whether clients have clear property titles.
  • Answer clients’ questions regarding construction work, financing, maintenance, repairs, and appraisals.
  • Rent or lease properties on behalf of clients.

sales advisor, Beatty and Sons. Jerrychester, Oregon
Jul. 2015 – Aug. 2015
  • Present purchase offers to sellers for consideration.
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Interview clients to determine what kinds of properties they are seeking.
  • Coordinate property closings, overseeing signing of documents and disbursement of funds.
  • Coordinate appointments to show homes to prospective buyers.

Manger, Deckow-Moore. Stantonside, New Jersey
Sep. 1997 – Aug. 1999
  • Represent companies in negotiating contracts and formulating policies with suppliers.
  • Interview and hire staff, and oversee staff training.
  • Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
  • Prepare and process requisitions and purchase orders for supplies and equipment.
  • Maintain records of goods ordered and received.
  • Control purchasing department budgets.
  • Prepare reports regarding market conditions and merchandise costs.
  • Prepare purchase orders and send copies to suppliers and to departments originating requests.
  • Respond to customer and supplier inquiries about order status, changes, or cancellations.
  • Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
  • Prepare, maintain, and review purchasing files, reports and price lists.
  • Calculate costs of orders, and charge or forward invoices to appropriate accounts.
  • Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
  • Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors.
  • Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes.

Education

West Spinka University, Port Elwood, Missouri
Master of Science, zoology, Aug. 1995

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

project management








online marketing








customer service








7abf638f-8e75-446f-80cd-be9765867af2

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Hey, I am you’re looking for, I have different experienced in terms of your needs. I am an enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. I am also a Tenured administrative professional with extensive experience providing support with customer’s information, keen in every details, knowledgeable of handling emails and proficient use of Microsoft Office Suite, scheduling software, the internet, and database software. Acquired Certification for being a Microsoft Excel Expert.

Employment history

Advisor, Operation / Customer Service, Orn LLC. East Everetteshire, Connecticut
Aug. 2019 – Present
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Complete forms in accordance with company procedures.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims.

Customer Service / Admin-Support, Gusikowski Inc. North Daveville, Illinois
Aug. 2017 – Mar. 2018
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Prepare and mail checks.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Update directory information.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Education

North California University, North Trinidadview, New Jersey
Bachelor of Science, Education Major in Physical Science, Jul. 2018

Blanda College, Bodemouth, Mississippi
High School Diploma, May. 2014

Awards

Awards

Awards

References

Languages

English

Filipino

Skills

Excel Expert

Admin -Support

Customer Service

Data Entry

267a83e7-a871-4e17-b129-3024ef302b44

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Bachelor in Computer Science with 12+ years of total experience. 7+ years into backup and storage, well versed with technologies like Deduplication, NDMP, SAN storage, and also with various backup software’s like NetBackup and Backup Exec. Aware of the working of backups of different applications like VMware, Oracle, Windows Active Directory, etc.

Employment history

Advisor, Delivery Specialist, Nolan, Effertz and Leffler. Schillerburgh, Wyoming
Dec. 2018 – Present

Design and Implement – backups and storage
  • Understanding customer requirements and helping in preparing Pre-Engagement Questionnaires
  • Designing and implementing Avamar and Data Domain systems in varied environments
  • Making sure the sizing is correct
  • Providing suggestions on policies, migrations, throughput, and general improvement of backups
  • Designing and implementing backups for NAS filers
  • Designing and implementing VMware backups with Avamar, Netbackup, Backup Exec, Veeam and Data Domain
  • Designing backups to cloud providers such as AWS, EMC ECS and Microsoft Azure
  • Designing and implementing DR backups to cloud platforms
  • Configuring and maintaining deduplication storage and backups
  • Designing and implementing database backups like Oracle, SQL, SAP Hana
  • Designing and implementing backups for Exchange and Lotus Notes

Technical Support Engineer, Stokes Group. Jacobstown, Kansas
Jun. 2014 – Feb. 2016
  • Technically assisting to resolve Data Storage issues for Enterprise level networks.
  • Managing customer backups and assisting in creating backup strategies on various environments including diverse Operating systems.
  • Providing advice on improving throughput and efficiency of backups.
  • Configuring and maintaining deduplication storage and backups.
  • Analyzing and troubleshooting backup issues with Oracle.
  • Good knowledge of backups with NDMP devices.
  • Troubleshooting on issue with VMware backups.

Technical Support Engineer, Windler-Swaniawski. Cherybury, Wyoming
Mar. 2011 – May. 2011
  • To handle calls for backup products used by small and large businesses. Hardware troubleshooting on Autoloaders and Superloaders.
  • Provide technical support for backup devices (Standalone and Autoloaders).
  • Providing advice on improving throughput and efficiency of backup devices.
  • Helping customers configuring and reconfiguring devices in backup softwares like Symantec Backup Exec.To handle calls from home consumers and small businesses for Cisco routers, switches, range expanders, etc.
  • Educating customers about home networks & the different wireless networking protocols.
  • Maintaining a great customer experience while troubleshooting devices.
  • Also providing customers with basic troubleshooting on Personal Computers and Laptops in turn
  • Troubleshooting different operating systems like Windows & Macintosh.
  • Advising customers on maintaining network speed, network devices, & which networking devices to purchase so as to make sure their networks are functioning at their best.
  • Also troubleshooting Gaming devices like Play Stations, XBox, and Nintendo Wii & DS for which port forwarding & NAT behind NAT troubleshooting.

Customer Support Associate, Kreiger Group. Port Biancaview, Ohio
Dec. 2008 – Jan. 2009
  • Backup office processing of matured policies of Aviva

Customer Relationship Advisor, Veum, Borer and Lakin. North Tameshaton, Missouri
May. 2008 – Jun. 2008
  • Upselling and retention of 3 Global telecom customers

Customer Service Associate, Goyette-Torp. Lake Shaneka, Louisiana
Feb. 2006 – Oct. 2006
  • Customer support Air Canada lost baggage

Education

Northern Pfeffer Institute, Port Wally, Rhode Island

North Mann Academy, New Chadwickport, Minnesota

East Gutkowski, Port Carybury, Illinois

Eastern Daugherty Academy, East Millie, Colorado

North Tennessee University, Kundefurt, Vermont
Bachelor's of Computer Science, Computer Science, Feb. 2012

Kunze Institute, Stammchester, Mississippi
12th boards, Science, Oct. 2005

Lakin Institute, Westborough, Virginia
I.C.S.E, Jun. 2003

Skills

Backup

Recovery

Storage

Cloud

Professional Services

Solution Architect

Pre-Sales Engagement

Customer handling

83c9efd6-b758-4e0d-b8e0-9653e1ba90cf

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional and Personal Summary

Senior Non-commissioned Officer (NCO) with 18+ years of Army service in the United States and around the world, including 30 months of combat deployments in Iraq and Afghanistan. Held numerous leadership positions and managed as many as 30 personnel at once from different backgrounds to function as a cohesive team. Strong reading, writing, and interpersonal skills that have resulted in earning Distinguished Graduate Honors in two upper-level professional military education courses. Elected to and served two years on the Fort Campbell, KY, School Board. Deliberated and discussed policies and initiatives on that affected six schools and over 3,000 students. Husband of 14 years and father of five boys, ages 12, 11, 4, 3, and 10 months. 

Experience (last 7 years)

Feb. 2020 – Present
Cummerataton, Missouri
Advisor, Beier and Sons

Provides guidance, mentorship, and professional assistance to the Hawaii Army National Guard stationed at Barbers Point (Kapolei), HI. Observes, coaches, and trains tactics and techniques to protect personnel, equipment, and infrastructure against chemical, biological, radiological and nuclear attack. Maintains readiness to deploy to Guam, Philippines, Australia and Alaska to provide expert advice during military exercises. 

Feb. 2018 – Mar. 2019
South Santosshire, Mississippi
Brigade Staff NCO, Leannon-Reilly

Managed operational orders, administrative actions, and day to day communications for an Army Brigade Combat Team consisting of 3,600 Soldiers. Developed, supplied, and supervised training to ensure Soldiers were prepared to fight and survive in a chemically, biologically, or radiologically contaminated environment. Consistently volunteered in the community; coached youth soccer, served on the installation school board, and received an annual volunteer award for building and renovating the local college preschool playground.

Apr. 2017 – Jun. 2017
Jeroldview, Pennsylvania
Battle NCO, Hodkiewicz-Herman

Served as the Battle NCO for the Joint Defense Operations Center at Kandahar Air Field, Afghanistan. Directed and oversaw the employment and operation of multi-faceted base security operations for 5,000 US and allied military, civilian contractors, and foreign nationals. Personally led a team of 25 personnel ranging from Air Force, civil service members, and Romanian military. Coordinated efforts to stabilize three casualties after an attack on the provincial headquarters and the capture of the #1 target in southern Afghanistan. 

Oct. 2015 – May. 2016
Roobmouth, Wyoming
Platoon Sergeant, Runolfsdottir, McCullough and Lang

Directly responsible for the welfare, accountability, readiness, and training of 25-30 Soldiers and NCOs. Managed personal, professional, financial, and disciplinary issues. Maintained vehicles, equipment, and weapons valued in excess of $10,000,000. Led platoon through countless training exercises ranging from 1-8 weeks in length, typically in austere environments, with zero supervision. Ensured Soldiers were expertly prepared to perform reconnaissance, decontamination, and mitigation of chemical, biological, and nuclear hazards.

Education – Civilian and Military

May. 2019
Bachelor of Arts: History

  • Eastern Hills Institute – South Jacquettaview, Utah

Oct. 2014
Associate of Arts: General Studies

  • West West – Kshlerinstad, South Carolina

Aug. 2014
Distinguished Honor Graduate

  • Deckow College – Jonborough, Iowa

Mar. 2012
Distinguished Honor Graduate and Leadership Award

  • Batz College – Illaport, Missouri

Skills, Proficiencies, and Aptitudes

Emergency Management

Operational Organization

Microsoft Office

Productivity under Stress

Resiliency

Leadership

9c902d05-a629-45d1-a20e-35f19aca55e5

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Adaptable, open-minded, analytical accounting expert with 7 years of experience in auditing, preparation of individual, corporate, and partnership tax returns, and the development of quarterly and year-end estimates eager to join a respectable, people-focused financial institution as a public accountant.  

Employment history

Senior Advisor, Mertz-Hodkiewicz. Hanetown, North Dakota
Jun. 2019 – Present
  • Implement first time adoption of International Financial Reporting Standards (IFRSs)
  • Implement adoption of newly effective International Financial Reporting Standards (IFRSs) such as IFRS 9.
  • Develop accounting policy and procedures manuals.
  • Prepare procedures for accounting and bookkeeping personnel.
  • Modify comprehensive financial reporting package to reflect growing organisational complexity.
  • Review finance structure and functions and transform the finance department to align with IFRS recommendations and target operating models
  • Generated IFRS compliant financial statements.
  • Train client employees on accounting standards, principles and company procedures.
  • Analyse and research reporting issues to improve accounting operations procedures.
  • Automate statutory and management reporting processes using various reporting tools.

Senior Associate, Farrell Inc. Paucekhaven, Mississippi
Apr. 2016 – Dec. 2016
  • Established tables of accounts and assigned entries to proper accounts.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Compiled general ledger entries on a short schedule with almost 100% accuracy.
  • Modified and documented record keeping making use of computer technology.
  • Analysed monthly balance sheet accounts for reporting.
  • Generated financial statements and facilitated account closing procedures each month.
  • Analysed and researched reporting issues to improve accounting operations procedures.
  • Modified a comprehensive financial reporting package to reflect the growing complexity of the firm
  • Computed taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.
  • Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
  • Reported to management regarding the finances of the firm.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Suggested budgetary changes to increase firm profits.

Audit Associate, Lindgren-Blick. Terrencehaven, Georgia
Jan. 2015 – Feb. 2015
  • Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
  • Prepare detailed reports on audit findings.
  • Supervise auditing of establishments, and determine scope of investigation required.
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
  • Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
  • Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.
  • Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.
  • Confer with company officials about financial and regulatory matters.
  • Examine whether the organization’s objectives are reflected in its management activities, and whether employees understand the objectives.
  • Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
  • Direct activities of personnel engaged in filing, recording, compiling and transmitting financial records.
  • Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
  • Conduct pre-implementation audits to determine if systems and programs under development will work as planned.
  • Audit payroll and personnel records to determine unemployment insurance premiums, workers’ compensation coverage, liabilities, and compliance with tax laws.
  • Examine inventory to verify journal and ledger entries.
  • Evaluate taxpayer finances to determine tax liability, using knowledge of interest and discount rates, annuities, valuation of stocks and bonds, and amortization valuation of depletable assets.
  • Review taxpayer accounts, and conduct audits on-site, by correspondence, or by summoning taxpayer to office.
  • Examine records, tax returns, and related documents pertaining to settlement of decedent’s estate.

Education

South Olson University, North Hayley, Alabama
Diploma in International Financial Reporting, Accounting, Oct. 2018

Northern Idaho University, Jamikafort, Wyoming
Bachelor of Commerce, Finance, Aug. 2012

Hyatt College, Schillerville, New Jersey
Certified Public Accountant, Accounting, Oct. 2011

Skills

Audit
Experienced

Accounting and reporting
Experienced

Accounting advisory
Experienced

e5f6010e-8996-4f49-89e8-c861af8d401f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist with more than 40 months’ experience dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Education

Wisozk University, Bogisichshire, Florida
Bachelor of Engineering, Electronics and communications Engineering, 2013

Northern Maine Academy, Port Leroyshire, Washington
Intemediate, 2009

Bradtke University, Watsicaville, New Mexico
SSC, 2007

Employment history

Advisor, Barton-Mann. New Meggan, West Virginia
May. 2018 – Present
Resolving customers’ queries related to delivery and installation of appliances purchased on sears.com on chat and calls. This also involves real time tracking of the shipments for delivery and returns of the appliances.
Working to save the sale, if there are issues with the product or the services received, which led to inconvenience for the customer.
Providing customer’s with an option to exchange the items, if they are not satisfied with the item they received.
Investigating the returns shipments, if any and making sure that customer receives refund within the company’s timeline.

Customer Service Associate, D'Amore Inc. Thielview, Texas
Mar. 2016 – Jul. 2016
Resolving customers’ queries related to the quality of the products and services provided by the Amazon and the sellers on Amazon.com via emails. This involved ensuring the delivery of the order is completed as provided when placing the order and that the items in that order and free of any damages.
Determining the customer’s need and providing solutions, if there are any problems with the services and the products received.
Working to complete the customer’s request, which includes placing a replacement order or providing a return label and making sure that they are satisfied.

Languages

English

Hindi

Telugu

Skills

Taking Responsibility

Effective Listening

Typing

Communication Skills

Patience

Adaptability

Ability to Use Positive Language

3e2a5d35-3df4-4199-861f-37f7316df478

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Carrier Objective 
To work in pragmatic way in an organization where I can show enhance my skills and apply my innovative thoughts to meet company goals and objective with my full integrity and zest.

Personal Profile
•      I’m a proactive individual with a logical approach to challenges.
•      I can man up comfortably under pressure situation.
•      I learn valuable things from my mistakes and guide myself towards success.
•      Friendly, outgoing and charismatic personality well suited for a working environment.

Employment history

Advisor, Kub and Sons. Port Hortensiatown, Georgia
Dec. 2019 – Present
•      It is a wholly-owned subsidiary of the SYNNEX corporation, technology enabled global businedd services company specializing in customer engagement and improving buisness performance for some of the World’s best brands.
 
Client : Veritas ( Backup exec )
Environments : windows servers, Microsoft Exchange , Enterprise Vault.
 
•      Working as the “Operations Representive” will be taking ownership of the reported issues and seeking problems through to resolution.
•      Handling cases to the issues based on the backup jobs from different environment.
•      Trained on troubleshooting the issues that can occur on running the backup jobs to the diffrent storages like RTL,Tape drive, Disk , SAN, NAS, Cloud and Dedupe. 
•      Specialized on troubleshooting on issues on talking backups from Exchange servers, Enterprise vault and virtual environments like VM ware and Hyper-V.
•      Replicating customer issues in Lab and analyzing the root cause of the issue.
  
 

Technical support engineer, Ratke Group. North Amado, Oregon
Dec. 2017 – Jan. 2018
•       Technical expertise: Troubleshooting network issues for routers, modems and other networking gadgets.

•      Providing technical support for NETGEAR Routers, Modems, Cable Gateways, DSL gateways etc.
•      Helping clients by solving technical issues with respect to the widgets 
•      Documentation of cases will be updated in our website
•      Providing functional and technical support by troubleshooting and diagnosing hardware and software problems
•      Deploying and configuring PC’s, Workstations and Laptops.
•      Performing outlook configurations and support.
•      Remote Desktop troubleshooting for complex problems
 

Education

Lueilwitz Academy, Balistreriside, North Carolina
Bachelor of Science, Computer science and engineering, Present

Skills

Backup and restore
Expert

Windows servers
Experienced

Networking
Skillful

96527b00-74f6-4fc5-bca5-4391f58d71b4

Andrew Smith

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Advisor, Operations, Crona, Botsford and Connelly. North Josuestad, New Mexico
May. 2018 – Jul. 2018
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Provide assistance for customers with special billing requests.
  • Keep records of calls placed and received, and of related toll charges.

Restaurant Staff, Abernathy-Schiller. Moenport, Nebraska
Apr. 2016 – May. 2016
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Brew coffee and tea, and fill containers with requested beverages.

Education

West Carter University, Morrisland, Washington
Information Technology

North Kentucky Institute, Nitzscheville, Delaware
High School Diploma, Information and Communications Technology, Feb. 2018

Heaney College, South Rochelfurt, Montana
High School Diploma, Junior High School, May. 2016

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Microsoft Office








English








Computer Literate








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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Talented, sales-driven, expert in the fields of direct sales.  Equipped with 1+ years of experience in the areas of sales, marketing, business operations and development.  Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate, and maintain strategic relationships with stakeholders and clients to achieve company-wide goals and objectives.

Employment history

Advisor, Klein-Bashirian. East Miles, Oregon
Jul. 2019 – Present
As an adviser , my responsibilities include, 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Marketing and Sales Representative, Lind and Sons. Port Genevie, North Dakota
Sep. 2017 – Dec. 2017
As a Sales Representative my responsibilities include,
  • Contact customers to persuade them to purchase merchandise or services.
  • Arrange buying parties and solicit sponsorship of such parties to sell merchandise.
  • Circulate among potential customers or travel by, truck, automobile, to deliver or sell merchandise or services.
  • Deliver merchandise and collect payment.

Education

Bailey Academy, East Larry, Arkansas
B.Tech, Mechanical Engineering, Aug. 2017

Awards

Languages

English

Hindi

Malayalam

Skills

Marketing

Sales

Customer Service

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Employment history

Advisor, Mertz, Schaefer and Kessler. West Dominique, West Virginia
Apr. 2019 – May. 2019
(A) Excellent interpersonal and written and oral communication skills.
(B) Ability to lead a team.
(C) Knowledge of CRM systems.
(D) Computer skills.
(E) Knowledge of mediation and conflict resolution techniques

Production Executive, Gutkowski-Gulgowski. West Lorenzamouth, New Mexico
May. 2017 – Jul. 2017
  • Generating leads.
  • Meeting or exceeding sales goals.
  • Negotiating all contracts with prospective clients.
  • Helping determine pricing schedules for quotes, promotions, and negotiations.
  • Preparing weekly and monthly reports.
  • Giving sales presentations to a range of prospective clients.
  • Coordinating sales efforts with marketing programs.
  • Understanding and promoting company programs.
  • Obtaining deposits and balance of payment from clients.
  • Preparing and submitting sales contracts for orders.
  • Maintaining client records.
  • Answering client questions about credit terms, products, prices and availability.

Professional Summary

  1. Wrote surveys and questionnaires to assess customer satisfaction and suggestions
  2. Used surveys on the web and through email and interpreted results accordingly
  3. Performed research regarding the companys standings in comparison with similar companies
  4. Tracked trends in the applicable market to determine current and future sales

Education

Eastern New Mexico Institute, Elizshire, Maryland
Bachelor in Commerce, Financial Accounting, Jan. 2016

Northern Baumbach Institute, New Deandreatown, Washington
High School Diploma, Sep. 2013

Skills

MS Office
Expert

Tally ERP9
Expert

Social Media Marketing
Skillful

Leadership Skills Lead a team of 6 sales representatives who generated 20% of total sales revenue and outperformed 5 remaining teams. Motivated team to increase their productivity by 54%.
Experienced

42bcf47e-8106-48e8-acc7-f6adace92f68

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Short term: Complete Master of Business Administration at Mumbai University, and be fluently about leadership and Human Resource skill.

Long term: To be at a senior designation in a company  where I can utilize my educational and professional skills and learn with a financially stable and happy life.

Employment history

Advisor (Recruitment), Luettgen-Upton. East Fridaton, Colorado
Jul. 2019 – Aug. 2019
  • Understanding the requisition and sourcing candidates from job boards. 
  • Making cold calls to candidates and explaining them the role and scheduling them for interviews. 
  • Scheduling interviews as per the availability of candidates and stakeholder(Business). 
  • Rigorous follow up with the candidates before interviews. 
  • Conducting Mock Skype calls with the candidates. 
  • Co-coordinating with the candidates and stakeholders regarding the interview and feedback. 
  • Conducting Voice and Accent test.
  • Guiding candidates and verifying in respect to Background Verification form. 
  • Involved in documentation for background verification. 
  • Scanning the hard copies of the documents and Back-ground verification form and parking at a specific path for further verification. 
  • Uploading the candidate’s profile, preparing offer and on-boarding the candidate on Talent Acquisition Cloud (TAC)(Internal Portal for human resource team) 
  • Dis-positioning the candidates (as per their competency) on Talent Acquisition Cloud (TAC) who have applied through company career site. 
  • If suitable according to the role, discussing the same with the recruiter and scheduling the interview. 
  • Updating the date of initiation of Back-ground verification from vendor partner in resource tracker 
  • Following up with the report of Back-ground verification.
  • If report is“Green”, sharing it with the HR operations, incase“Amber”,checking the reason and following up with candidates regarding the discrepancy. 
  • Sending mass E-mail to candidates after sourcing from Naukri.com
  • Coordinating with recruiter, business and candidates during any walk-in drive and scheduled drive 
  • Explaining the formalities, making them fill the joining kit to the new joiners
  • Contacting colleges and their placement cells and gathering information regarding the college, courses offered, batch size,location,placement season, average package offered for campus placement 
  • Raising the invoices of payment for vendor partners and employee relocation reimbursement on Tracex and coordinating with the finance team regarding the same 
  • Preparing and sharing Minutes of Meeting(MOM) 

Claims Analyst- Associate, Okuneva-Dooley. Jacqualinehaven, Arkansas
Apr. 2018 – May. 2018
  • Following upon unpaid claims within standard billing cycle time frame. 
  • Checking each insurance payment for accuracy and compliance with contract discount. 
  • Calling insurance companies regarding any discrepancy in payments if necessary. 
  • Identifying and billing secondary or tertiary insurances. 
  • Researching and appealing denied claims. 

Bank assurance- Financial Service Consultant, Oberbrunner LLC. New Cristina, Iowa
Sep. 2017 – Oct. 2017
  • Maintain the Relationship, manage relationship with bankers 
  • Coordinating with the Bank staff & cross selling of insurance products
  • Handling HNI, Corporate and Cream Clients
  • Generate business and close leads provided by the bank staff.
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Education

North Ziemann, North Juliochester, New Jersey
Bachelor of Management Studies, Management, Aug. 2017

Languages

English
Native speaker

Chinese
Proficient

Japanese
Conversational

Hindi
Native speaker

Bengali
Conversational

Skills

Time management skills
Expert

Decision-making skills
Experienced

Computer skills
Experienced

Negotiation Skills

Active Listening
Expert

Perseverance
Experienced

Presentation & Public Speaking
Experienced

Written & Oral Communication
Expert

Team Work
Expert

Management skills
Experienced

advisor

  • Updating the date of initiation of Back-ground verification from vendor partner in resource tracker 
  • Following up with the report of Back-ground verification.
  • If report is“Green”, sharing it with the HR operations, incase“Amber”,checking the reason and following up with candidates regarding the discrepancy. 
  • Sending mass E-mail to candidates after sourcing from Naukri.com
  • Coordinating with recruiter, business and candidates during any walk-in drive and scheduled drive 
  • Explaining the formalities, making them fill the joining kit to the new joiners
  • Contacting colleges and their placement cells and gathering information regarding the college, courses offered, batch size,location,placement season, average package offered for campus placement 

sr. advisor / subject matter expert

  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Provide assistance for customers with special billing requests.
  • Answer user inquiries regarding device software or hardware operation to resolve problems.
  • Dis-positioning the candidates (as per their competency) on Talent Acquisition Cloud (TAC) who have applied through company career site. 
  • If suitable according to the role, discussing the same with the recruiter and scheduling the interview. 

senior advisor

  •  Involves accounting and collection of funds from the reinsurers and passing on to the client. 
  •  Reconciliations of incoming Cash Receipts and applying it on Eclipse 
  • Arranging timely payments to the clients before year end. 
  • Reconciliation of balances and presenting it to the reinsurers. 
  • Follow ups through emails, calls etc. 
  • Understanding requirements of the clients, developing a good relationship with the client as well as the reinsurers through regular phone calls. 
  • Providing necessary reports to the management in a timely manner. 

sr. advisor/assistant manager

  • Demonstrating and explaining products to customers
  • Generating potential prospects and booking appointments 
  • Traveling by foot, bus, or car to customers’ houses
  • Accumulated $19,344 in C.P.O. thus far
  • Achieved President’s Club 
  • Became #1 for sales in the Escondido office and #3 in the division

advisor

  • Guiding candidates and verifying in respect to Background Verification form. 
  • Involved in documentation for background verification. 
  • Scanning the hard copies of the documents and Back-ground verification form and parking at a specific path for further verification. 
  • Uploading the candidate’s profile, preparing offer and on-boarding the candidate on Talent Acquisition Cloud (TAC)(Internal Portal for human resource team) 

advisor (recruitment)

  • Understanding the requisition and sourcing candidates from job boards. 
  • Making cold calls to candidates and explaining them the role and scheduling them for interviews. 
  • Scheduling interviews as per the availability of candidates and stakeholder(Business). 
  • Rigorous follow up with the candidates before interviews. 
  • Conducting Mock Skype calls with the candidates. 
  • Co-coordinating with the candidates and stakeholders regarding the interview and feedback. 
  • Conducting Voice and Accent test.

advisor

  • Back to Back sales in Energy connections for UK customers. 
  • Interacting with UK customers and signing up a verbal agreement with the customers. 
  • Provide Price comparison with other Energy suppliers against British Gas
  • Marketing Energy saver products and utilities. 

senior advisor

  • Implement first time adoption of International Financial Reporting Standards (IFRSs)
  • Implement adoption of newly effective International Financial Reporting Standards (IFRSs) such as IFRS 9.
  • Develop accounting policy and procedures manuals.
  • Prepare procedures for accounting and bookkeeping personnel.
  • Modify comprehensive financial reporting package to reflect growing organisational complexity.
  • Review finance structure and functions and transform the finance department to align with IFRS recommendations and target operating models
  • Generated IFRS compliant financial statements.

advisor

  • Ensure delivery and release of the detailed SOW developed for Pre-Sales, Solutions Principal and the Customer, based upon customer requirements and system architecture communicated by Pre-Sales or Solutions Principal. Edit and apply local customizations as required. Work with the Consultants and Project Managers to assist in the document finalization. 
  • Qualify the level of risk of each deal and ensures LOE and SOW Reviews are scheduled and completed as required by the Solution and Deal Review process. 
  • Maintain repositories according to process and procedures. 
  • Organizes internal Development and Training. Prepare, maintain and submit clear & concise activity/progress and time Reports in accordance with published procedures. Communicates status updates to Management and Stakeholders.

advisor, proposal consultant

  • Lead a team of Proposal Consultants with primary focus on identifying, scoping and solutioning Services offerings to develop Statement of work (SOW) for complex Custom Engagements.
  • Act as primary interface to the assigned Quote. Interfaces with Pre-Sales, Solutions Principal or/and Customer, vendor and all EMC personnel associated with the Offering. 
  • Acts as SQC representative for a Division or Country. 
  • Responsible for managing the full life cycle of Quotes, from requirements gathering through to Pre-Sales or Solutions Principal Offering deliverables. 
  • Covering multi-practice proposals of any level of complexity. Responsible for creating a Project Summary based on the request, a Level of Effort (LOE) and SOW. 
  • Define solid, workable solutions and provides resolutions to diverse range of complex business problems. Uses LOE estimation tools to produce estimates. Understand resource types and adjust estimates for local skills. 
  • Participate in reviews with account teams. 

advisor, rogers management office

  • Resolved customer issues ranging from phone technical support to billing questions
  • Worked well with a team environment
  • Maintained attendance expectations
  • Multi-tasked systems while providing service and resolving        customer issues, upgrades, etc.
  •  Received several perfect customer feedback ratings
  •  Assisted with the transition from the TDMA/CDMA to GSM phones

senior advisor

  • Provision of comprehensive financial planning services to an extensive client base including advice on investment, personal insurance, superannuation, retirement planning, wealth creation and estate planning. 
  • Facilitation of face to face client meetings for initial, advice presentation and ongoing review.
  • Client data collection to build understanding of client prior to providing financial advice. 
  • Trust and rapport building with clients by illustrating an authentic commitment to putting their needs first. 
  • Research into investment, insurance and superannuation products 
  • Advice report preparation including Statements of Advice and review reports. 
  • Ongoing involvement in investment committee including role of Chair from 2008. 

advisor/teacher

  • Taught a variety of courses, one hour/week
  • Developed curriculum for courses, as needed
  • Prepared lesson plans
  • Classroom instruction for up to 18 students
  • Graded papers
  • Prepared quarterly grades for students
  • Ongoing personal education to stay current with classes taught

advisor

  • Conducted, managed, and directed educational programs for Jewish teenagers to further their understanding of Jewish foundations.
  • Coordinated activities that aimed to strengthen Jewish Identities.
  • Served as a religious guide and educator for 100+ teenagers 
  • Prepared in depth analyses on religious principles in order to encourage further exploration.

advisor

  •  Acted as a part of In-Bound call handling team supporting Sky TV
  •  Offered customer support including technical issues, renewal of subscription, payments processing and sale of new connection
  • Prepare objectives and outlines for courses of teacher trainings, following curriculum guidelines or requirements of states and schools.
  • Prepare materials for training curriculum.

advisor

  • Created sales contacts with on- and off-premise accounts. 
  •  Attended monthly sales meetings and quarterly sales trainings. 
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. 
  • Met existing customers to review current services and expand sales opportunities. 
  • Completed daily outbound calls, up to 10 hours per day. 
  • Quoted prices, credit terms and other bid specifications. 

senior advisor

  • Resolved customer’s problems related to technical issues with broadband and fixed line.
  • Provided on call resolution and followed up if required.
  • Managed team data and performance.
  • Awarded with ‘Best Performance’ award for 3 months