490b1754-1d19-4cb9-a4c4-32a1fc7b98c8

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Griffith University graduate (LL.B/B.A), fluent in Japanese, currently leveling up in web development. I have a demonstrated history of working in higher education, legal services and customer service both in Australia and Japan. Loving the intersect between education and technology, I’m extremely passionate about higher education and desire to develop my career in the technology and international relations space, where I can utilise my administrative, communication and organisational skills in order to develop academic partnerships and provide an exceptional student experience. 

Employment history

Feb. 2020 – Present
Veroniqueshire, New York
Admissions Officer, Witting, Jacobi and D’Amore

  • Schedule selection auditions and interviews for undergraduate and graduate coursework programs at the Faculty of Fine Arts and Music.
  • Communicate with academic and professional staff regarding auditions and interview coordination.
  • Prepare audition/interview paperwork and coordinate audition logistics.
  • Provide support for application triage, including calculating average grades.
  • Communicate with applicants and answer admissions queries.
  • Provide support to issue application outcomes.
  • Contribute to the development and maintenance of publications content, including web and other online content,
  • Occupational Health and Safety (OH&S) and Environmental Health and Safety (EH&S) responsibilities.

Jun. 2019 – Jul. 2019
East Sun, New York
Enrolment Coordinator, Treutel-Hills

As a part of the Enrollment Assessment Team, I assessed and processed enrolment variation requests daily in a peak enrolment period to ensure students were correctly enrolled in subjects while also ensuring they met course requirements. I become knowledgeable about the various schools and faculties within the University of Melbourne, as well as dozens of different degrees, their majors and specilisations. This required a high level of attention to detail as well as strict adherence to university policies and procedures. I used StudentOne/TechnologyOne and Microsoft Office Suite on a daily basis.

Feb. 2019 – May. 2019
East Derektown, Maryland
International Admissions Officer, Hammes Group

As an International Admissions Officer, I contributed to the University’s goal of internationalisation. This area operates in a very high volume-fast paced environment and is at the coalface of the admissions for international students at Deakin University.

I was primarily responsible for the assessment of applications and facilitate the selection of International students for Deakin University. I handled customer enquiries, the provision of accurate, timely and appropriate information, production of correspondence, data entry, refunds, payments and scholarship information and other related administrative tasks.
Duties
  • Assess and process international applications from prospective international students for English language and nominated award courses; generate email correspondence, offer letters, electronic confirmation of enrolment (eCOE) and update all systems as required.
  • Produce student reports from Sugar CRM including daily reports on applications, applications sent to faculty, DUELI English assessments and Credit for Prior Learning.
  • Generate all Under 18 compliance documentation and liaise with relevant departments/teams in organising Carer and Homestay arrangements.
  • Assist and participate in admission projects such as archiving of student files and actively participating at recruitment events such as Open Day, International Enrolment Days and Agent visits as required.
  • Identify potential barriers to achieving admissions targets, and take corrective action as required.
  • Provide input to the improvement or modification of workflow processes within the wider admissions unit.
  • Maintain up to date working knowledge of key legislation, policies and procedures relevant to international students.

Nov. 2018 – Dec. 2018
South Lorri, Arizona
Admissions Officer, Yost-Cartwright

As an Admissions Officer, I was responsible for undertaking a broad range of administrative functions to facilitate the implementation of business processes and procedures associated with the University’s admissions and scholarship functions. In this role, I assisted with the management of the entire admissions process from application submission through to final offer (including fees, scholarships and advanced standing decisions).

Duties and responsibilities:

  • Undertaking admission and selection activities for domestic & international applicants;
  • Processing applications for credit/advanced standing within the various student systems;
  • Communicating with applicants if additional information is required;
  • Liaising and communicating with other sections with La Trobe as required.

Sep. 2018 – Oct. 2018
Carmentown, North Dakota
Customer Service Representative, Quitzon LLC

Civica International is part of the Civica Group and operates in Australia and New Zealand across the Local Government, Library, Health Insurance, Community Protection and Education markets.

Civica provides the platform-based business process service, Infringements Enforcement and Warrants (VIEW) management system, including the operation of Contact Centre, Operational Support and Outbound Correspondence services to the Victorian State Government.

Representing the Victorian Government in this role outsourced to Civica BPO, my responsibilities were to:

  • Provide solutions to customer queries regarding infringements with respect to state laws, policies, privacy and the interaction of different government agencies;
  • I ensured I was up-to-date with any changes to guidelines, procedures and polices;
  • I ensured that accurate electronic records of all customer interactions were maintained, as well as liaised with other departments where necessary;
  • I facilitated the processing of payments within established guidelines;
  • I adhered to various scripts whilst assisting customers to ensure adherence to privacy, call quality and schedules.

Nov. 2017 – Apr. 2018
Leanburgh, Pennsylvania
Student Advisor, Muller Group

As a Student Advisor at Open Universities Australia (OUA), I provided potential and current students with advice about finding the right educational path for them, tailored to their needs, as well as the encouragement and support needed to start and get through their higher education journey. I worked within the Outbound team, following up people’s enquiries about studying with OUA. I also gained experience in the Live chat channel. I manage students study plans and appointments with Microsoft Office suite and CRM software Salesforce.

As an advocate for education changing peoples lives; I took great pride in seeing students take the early steps in education, right through to graduation and realising their dreams.

Aug. 2017 – Sep. 2017
Nelsonland, Montana
Inbound Verifications Officer, Corkery-Mertz

During my time at Red Energy, I was one of the first points of contact for new and potential customers. I was in charge of confirming details for all inbound customers who had chosen to connect or transfer to Red via direct phone call, third-party companies or direct field sales.

I created new accounts for customers and setting up service orders for connections and transfers to take place. In order to do so, I often had to liaise with other departments within the company to ensure that everything went according to plan to meet customer needs.

Feb. 2016 – Apr. 2016
New Darrell, North Dakota
PCC (Pure Car Carrier) National Operations Officer, Gulgowski Inc

At K-Line, I performed a variety of administrative and clerical duties in the PCC department, solely concerned with vessels that import/export vehicles from and to Thailand and Japan.

Duties and responsibilities: 

  • Correctly authorised payment of a variety of costs, liaise with other shipping lines and provide/collect figures regarding transship and slot charter cargo and recording of data at all ports, as well as other tasks relating to costs of voyages.
  • Minutes taking at fortnightly department meetings and issuance;
  • Estimated and Actual financial reports and issuance to parent companies in Japan and Thailand;
  • Invoice estimation based on cargo/port costs, processing as well as authorisation;
  • Developed market reports for customers on a weekly basis;
  • Conducted profit/loss analysis for the management team on a monthly basis;
  • Liaised with customers on a daily basis to consult on shipping schedules, voyage charter parties, cargo freight rate, travel routes, and overall account management;
  • Liaised with vendors and business partners, including cargo brokers, port agents, shipbrokers, and other shipping companies, on a daily basis to ensure optimal and smooth operations;
  • All aspect of my role required a high attention to detail which I pride myself on.

May. 2012 – Feb. 2013
Quianaport, Georgia
Logistics Assistant, Jacobs, Hagenes and Predovic

  • Assisted other QUT staff regarding any inquiries about post and delivery throughout both QUT campuses.
  • Maintained the fleet of vehicles for internal clients;
  • Sorted and delivered mail to Garden’s Point Campus from Kelvin Grove Campus; and
  • Liaised with external clients, such as DHL and Australia Post via email and telephone.

Mar. 2011 – Apr. 2011
East Julietta, Maine
Legal Clerk, Hauck-Kiehn

  • Aided the principal lawyer in translation and researching foreign law for clients needs;
  • Documented communications and engagements and filed them into a database system;
  • Attended a seminars and meeting on advocacy techniques focusing on the new jury system (saiban-in) in Japan.

Jun. 2010 – Jul. 2010
Port Berniefurt, North Carolina
Legal Clerk, Ullrich, Ruecker and Bergnaum

  • Conducted face-to-face and telephone client interviews with potential and existing clients of the Welfare Rights Centre;
  • Researched the law in regards to clients legal issues, including administrative review cases, statutory law and judicial rulings;

Jul. 2009 – Aug. 2009
Auerbury, Arizona
Operations Assistant, Schroeder-Stamm

  • Assisted in the running of functions during a period of time just before the planned 3 year closure and renewal of the Brisbane City Hall;
  • Conducted tours of the building to visitors of the clock tower;
  • Ensured that the lord mayor’s offices were in professional order.

Education

Jan. 2011
Bachelor of Arts: Japanese Language

  • Southern Brakus University – East Damianview, Virginia

Jan. 2011
LL.B: Law

  • Hills Academy – South Daleshire, Missouri

Skills

HTML/CSS

Customer Relations Management

Public Speaking

Languages

English
Native speaker

Japanese
Fluent

Chinese Mandarin
Basic

03b4940f-4fe0-4489-8440-2bbda18b71db

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Griffith University graduate (LL.B/B.A), fluent in Japanese, currently leveling up in web development. I have a demonstrated history of working in higher education, legal services and customer service both in Australia and Japan. Loving the intersect between education and technology, I’m extremely passionate about higher education and desire to develop my career in the technology and international relations space, where I can utilise my administrative, communication and organisational skills in order to develop academic partnerships and provide an exceptional student experience. 

Employment history

Admissions Officer, Witting, Conn and Considine. Gusfurt, Florida
Dec. 2019 – Present
  • Schedule selection auditions and interviews for undergraduate and graduate coursework programs at the Faculty of Fine Arts and Music.
  • Communicate with academic and professional staff regarding auditions and interview coordination.
  • Prepare audition/interview paperwork and coordinate audition logistics.
  • Provide support for application triage, including calculating average grades.
  • Communicate with applicants and answer admissions queries.
  • Provide support to issue application outcomes.
  • Contribute to the development and maintenance of publications content, including web and other online content,
  • Occupational Health and Safety (OH&S) and Environmental Health and Safety (EH&S) responsibilities.

Enrolment Coordinator, Cartwright-Spinka. Lake Annelleville, Delaware
Jun. 2019 – Jul. 2019
As a part of the Enrollment Assessment Team, I assessed and processed enrolment variation requests daily in a peak enrolment period to ensure students were correctly enrolled in subjects while also ensuring they met course requirements. I become knowledgeable about the various schools and faculties within the University of Melbourne, as well as dozens of different degrees, their majors and specilisations. This required a high level of attention to detail as well as strict adherence to university policies and procedures. I used StudentOne/TechnologyOne and Microsoft Office Suite on a daily basis.

International Admissions Officer, Sanford, Sporer and Gislason. Fideliafort, Maryland
Apr. 2019 – May. 2019
As an International Admissions Officer, I contributed to the University’s goal of internationalisation. This area operates in a very high volume-fast paced environment and is at the coalface of the admissions for international students at Deakin University.

I was primarily responsible for the assessment of applications and facilitate the selection of International students for Deakin University. I handled customer enquiries, the provision of accurate, timely and appropriate information, production of correspondence, data entry, refunds, payments and scholarship information and other related administrative tasks.
Duties
  • Assess and process international applications from prospective international students for English language and nominated award courses; generate email correspondence, offer letters, electronic confirmation of enrolment (eCOE) and update all systems as required.
  • Produce student reports from Sugar CRM including daily reports on applications, applications sent to faculty, DUELI English assessments and Credit for Prior Learning.
  • Generate all Under 18 compliance documentation and liaise with relevant departments/teams in organising Carer and Homestay arrangements.
  • Assist and participate in admission projects such as archiving of student files and actively participating at recruitment events such as Open Day, International Enrolment Days and Agent visits as required.
  • Identify potential barriers to achieving admissions targets, and take corrective action as required.
  • Provide input to the improvement or modification of workflow processes within the wider admissions unit.
  • Maintain up to date working knowledge of key legislation, policies and procedures relevant to international students.

Admissions Officer, Olson Group. Yostburgh, Massachusetts
Nov. 2018 – Dec. 2018
As an Admissions Officer, I was responsible for undertaking a broad range of administrative functions to facilitate the implementation of business processes and procedures associated with the University’s admissions and scholarship functions. In this role, I assisted with the management of the entire admissions process from application submission through to final offer (including fees, scholarships and advanced standing decisions).

Duties and responsibilities:

  • Undertaking admission and selection activities for domestic & international applicants;
  • Processing applications for credit/advanced standing within the various student systems;
  • Communicating with applicants if additional information is required;
  • Liaising and communicating with other sections with La Trobe as required.

Customer Service Representative, Hickle, Botsford and Sawayn. South Seanview, Maryland
Jul. 2018 – Sep. 2018
Civica International is part of the Civica Group and operates in Australia and New Zealand across the Local Government, Library, Health Insurance, Community Protection and Education markets.

Civica provides the platform-based business process service, Infringements Enforcement and Warrants (VIEW) management system, including the operation of Contact Centre, Operational Support and Outbound Correspondence services to the Victorian State Government.

Representing the Victorian Government in this role outsourced to Civica BPO, my responsibilities were to:

  • Provide solutions to customer queries regarding infringements with respect to state laws, policies, privacy and the interaction of different government agencies;
  • I ensured I was up-to-date with any changes to guidelines, procedures and polices;
  • I ensured that accurate electronic records of all customer interactions were maintained, as well as liaised with other departments where necessary;
  • I facilitated the processing of payments within established guidelines;
  • I adhered to various scripts whilst assisting customers to ensure adherence to privacy, call quality and schedules.

Student Advisor, Koelpin-Goyette. Kundemouth, Connecticut
Apr. 2018 – May. 2018
As a Student Advisor at Open Universities Australia (OUA), I provided potential and current students with advice about finding the right educational path for them, tailored to their needs, as well as the encouragement and support needed to start and get through their higher education journey. I worked within the Outbound team, following up people’s enquiries about studying with OUA. I also gained experience in the Live chat channel. I manage students study plans and appointments with Microsoft Office suite and CRM software Salesforce.

As an advocate for education changing peoples lives; I took great pride in seeing students take the early steps in education, right through to graduation and realising their dreams.

Inbound Verifications Officer, Cronin-McCullough. Ebertfurt, New York
Aug. 2017 – Sep. 2017
During my time at Red Energy, I was one of the first points of contact for new and potential customers. I was in charge of confirming details for all inbound customers who had chosen to connect or transfer to Red via direct phone call, third-party companies or direct field sales.

I created new accounts for customers and setting up service orders for connections and transfers to take place. In order to do so, I often had to liaise with other departments within the company to ensure that everything went according to plan to meet customer needs.

PCC (Pure Car Carrier) National Operations Officer, Stark LLC. Port Bradstad, North Carolina
Jan. 2015 – May. 2015
At K-Line, I performed a variety of administrative and clerical duties in the PCC department, solely concerned with vessels that import/export vehicles from and to Thailand and Japan.

Duties and responsibilities: 

  • Correctly authorised payment of a variety of costs, liaise with other shipping lines and provide/collect figures regarding transship and slot charter cargo and recording of data at all ports, as well as other tasks relating to costs of voyages.
  • Minutes taking at fortnightly department meetings and issuance;
  • Estimated and Actual financial reports and issuance to parent companies in Japan and Thailand;
  • Invoice estimation based on cargo/port costs, processing as well as authorisation;
  • Developed market reports for customers on a weekly basis;
  • Conducted profit/loss analysis for the management team on a monthly basis;
  • Liaised with customers on a daily basis to consult on shipping schedules, voyage charter parties, cargo freight rate, travel routes, and overall account management;
  • Liaised with vendors and business partners, including cargo brokers, port agents, shipbrokers, and other shipping companies, on a daily basis to ensure optimal and smooth operations;
  • All aspect of my role required a high attention to detail which I pride myself on.

Logistics Assistant, Kuphal Inc. Leifton, Texas
Sep. 2012 – Oct. 2012
  • Assisted other QUT staff regarding any inquiries about post and delivery throughout both QUT campuses.
  • Maintained the fleet of vehicles for internal clients;
  • Sorted and delivered mail to Garden’s Point Campus from Kelvin Grove Campus; and
  • Liaised with external clients, such as DHL and Australia Post via email and telephone.

Legal Clerk, Murray, Medhurst and Lowe. North Daveshire, New York
Mar. 2011 – Apr. 2011
  • Aided the principal lawyer in translation and researching foreign law for clients needs;
  • Documented communications and engagements and filed them into a database system;
  • Attended a seminars and meeting on advocacy techniques focusing on the new jury system (saiban-in) in Japan.

Legal Clerk, Williamson Inc. West Alberto, Indiana
Mar. 2010 – Apr. 2010
  • Conducted face-to-face and telephone client interviews with potential and existing clients of the Welfare Rights Centre;
  • Researched the law in regards to clients legal issues, including administrative review cases, statutory law and judicial rulings;

Operations Assistant, Mante-Stanton. Hillsfurt, Missouri
Sep. 2009 – Oct. 2009
  • Assisted in the running of functions during a period of time just before the planned 3 year closure and renewal of the Brisbane City Hall;
  • Conducted tours of the building to visitors of the clock tower;
  • Ensured that the lord mayor’s offices were in professional order.

Education

Hane Academy, Celestetown, Utah
LL.B, Law, Dec. 2011

The Wilkinson, Farrahhaven, Pennsylvania
Bachelor of Arts, Japanese Language, Feb. 2011

Skills

Public Speaking

Customer Relations Management

HTML/CSS

Languages

English
Native speaker

Japanese
Fluent

Chinese Mandarin
Basic

admissions officer

  • Developed Process and Procedure Manual for Admissions Department 
  • Managed recruiting, scheduling, training and development of Student Ambassadors.
  • Organized, filed and managed prospective student records.
  • Created and arranged prospective student events including ‘Sat-TOUR-days’. 
  • Reviewed Applications and Portfolios of Work. 
  • Travelled extensively throughout Alberta, Saskatchewan, Manitoba, the Yukon Territory and multiple states in the United States for recruitment events.

admissions officer

  • Run reports on a weekly basis using Callista and the SAS data bases.
  • Liaising with our ‘Systems’ people to work out problems that have occurred, during the upload process.
  • Helping out the other team members when required, including training new staff members.
  • Completing tasks that have been assigned by my manager.

admissions officer, uac

  • Completing the weekly Postgraduate upload of offers.
  • Loading the Undergraduate offers during our peak period.
  • Answering the enquires that come through via the phone, email and directly to the counter.
  • During our peak period working out the reasons behind the students not being able to either accept or enrol, which at times is a large task.
  • Liaising with the ‘Contact Service Team’ to get the students enquires dealt with quickly and efficiently.
  • Working through the deferment processes from start to finish for both start year and mid year students.
  • Attend Decision Day, Open day and Information sessions were I was assisting potential students with a different questions.

admissions officer

  • Review transcripts to ensure that students meet Under-graduation or Post-graduation requirements.
  • Verify various English test score cards.
  • Collaborated with all departments to resolve problems and ensure successful retention of students. 
  • Help recruitment and Inside sales team convert students.
  • From one to team of nine.
  • Helped team members solve problems and push backs.
  • Coordinated with on campus team.

admissions officer

  •  Liaise with colleagues in the UK,Dubai and Mauritius Campus as directed by the line manager 
  • Advise potential students about Middlesex Programmes both in Dubai and London 
  • Preparing offer letters to the student 
  • Keeping track of all admissions applications and enquiries received on a spreadsheet. 
  • Arrange student interviews with senior staff and other colleague in office and Dubai Campus as required 
  • Attend exhibitions and conduct as a part of a team campaigns to promote Middlesex University in the region 
  • Assist in organisation of marketing related events in the region 

admissions officer

  • Undertaking admission and selection activities for domestic & international applicants; 
  • Processing applications for credit/advanced standing within the various student systems; 
  • Communicate with academic and professional staff regarding auditions and interview coordination the prepare audition/interview paperwork and coordinate audition logistics.
  • Communicate with applicants and answer admissions queries and provide support to issue application outcomes.

admissions officer

  • Schedule selection auditions and interviews for undergraduate and graduate coursework programs at the Faculty of Fine Arts and Music.
  • Communicate with academic and professional staff regarding auditions and interview coordination.
  • Prepare audition/interview paperwork and coordinate audition logistics.
  • Provide support for application triage, including calculating average grades.
  • Communicate with applicants and answer admissions queries.
  • Provide support to issue application outcomes.
  • Contribute to the development and maintenance of publications content, including web and other online content,

admissions officer

  • Administration of applications for admission.
  • Complete forms in accordance with University procedures.
  • Compile, sort and verify the accuracy of data before it
  • Team member for a promotional campaign in all types of media for product awareness.

admissions officer

  • Undertaking admission and selection activities for domestic & international applicants;
  • Processing applications for credit/advanced standing within the various student systems;
  • Communicating with applicants if additional information is required;
  • Liaising and communicating with other sections with La Trobe as required. 

admissions officer

  • Strategic planning to ensure sales and profitability of products. 
  • Confer with top-level management to identify trends and key group interests to provide advice on business decisions.
  • Investigate markets to determine areas for opportunities.
  • Evaluate financial aspects of product development such as budget, expenditure, research and development, also the return of investment.
  • Develop pricing strategies, balancing organization objectives and customer satisfaction.
  • Advise the management on local, national and especially international factors affecting the selling of products.
  • Coordinate and actively participate in promotional activities. Select the products to be displayed at trade shows.