As a part of the Enrollment Assessment Team, I assessed and processed enrolment variation requests daily in a peak enrolment period to ensure students were correctly enrolled in subjects while also ensuring they met course requirements. I become knowledgeable about the various schools and faculties within the University of Melbourne, as well as dozens of different degrees, their majors and specilisations. This required a high level of attention to detail as well as strict adherence to university policies and procedures. I used StudentOne/TechnologyOne and Microsoft Office Suite on a daily basis.

As an International Admissions Officer, I contributed to the University’s goal of internationalisation. This area operates in a very high volume-fast paced environment and is at the coalface of the admissions for international students at Deakin University.

I was primarily responsible for the assessment of applications and facilitate the selection of International students for Deakin University. I handled customer enquiries, the provision of accurate, timely and appropriate information, production of correspondence, data entry, refunds, payments and scholarship information and other related administrative tasks.

Duties

As an Admissions Officer, I was responsible for undertaking a broad range of administrative functions to facilitate the implementation of business processes and procedures associated with the University’s admissions and scholarship functions. In this role, I assisted with the management of the entire admissions process from application submission through to final offer (including fees, scholarships and advanced standing decisions).

Duties and responsibilities:

Civica International is part of the Civica Group and operates in Australia and New Zealand across the Local Government, Library, Health Insurance, Community Protection and Education markets.

Civica provides the platform-based business process service, Infringements Enforcement and Warrants (VIEW) management system, including the operation of Contact Centre, Operational Support and Outbound Correspondence services to the Victorian State Government.

Representing the Victorian Government in this role outsourced to Civica BPO, my responsibilities were to:

As a Student Advisor at Open Universities Australia (OUA), I provided potential and current students with advice about finding the right educational path for them, tailored to their needs, as well as the encouragement and support needed to start and get through their higher education journey. I worked within the Outbound team, following up people’s enquiries about studying with OUA. I also gained experience in the Live chat channel. I manage students study plans and appointments with Microsoft Office suite and CRM software Salesforce.

As an advocate for education changing peoples lives; I took great pride in seeing students take the early steps in education, right through to graduation and realising their dreams.

During my time at Red Energy, I was one of the first points of contact for new and potential customers. I was in charge of confirming details for all inbound customers who had chosen to connect or transfer to Red via direct phone call, third-party companies or direct field sales.

I created new accounts for customers and setting up service orders for connections and transfers to take place. In order to do so, I often had to liaise with other departments within the company to ensure that everything went according to plan to meet customer needs.

At K-Line, I performed a variety of administrative and clerical duties in the PCC department, solely concerned with vessels that import/export vehicles from and to Thailand and Japan.

Duties and responsibilities: