6e082ce8-b934-4e7d-b585-9808a3d08542

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue.  Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.  

Employment history

Jul. 2010 – Present
New Francinachester, Indiana
Assist Manager, Homenick Inc

  • Recruit, interview, and select employees.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Count money and make bank deposits.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Take dining reservations.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

North Lynn, Vermont

Administrative coordinator, Weissnat, Mills and Medhurst

  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Recruit, interview, and select employees.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Compute figures such as balances, totals, or commissions.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop work schedules according to budgets and workloads.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

Sep. 2008 – Nov. 2008
Ivettestad, Pennsylvania
Cashier, Bogisich-Glover

  • Cashier 
  • Solicit sales of new or additional services or products.
  • Providing customer service.
  • Stock carts or stands.
  • Maintaining clean and sanitary establishment. 

Oct. 2007 – Jul. 2008
Duaneborough, South Dakota
Cashier, Doyle LLC

  • Cashier
  • Cleaning and organizing merchandise. 
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

Mar. 1998
High School Diploma

  • North Runolfsdottir – Nicholtown, Missouri

Skills

Excellent Customer Service
Expert

Administrative coordinator
Expert

Assist Manager
Expert

administrative coordinator

  • Functions of administrative and technical leadership in a unit whose results is responsible for conducting the activities of planning and organization of work of the personnel who coordinates.
  • Ability to consolidate, analyze and summarize large amounts of data from a variety of sources 
  • Create, maintain, and enter information into student registration databases
  • Maintain records and databases of employee information and company operations.
  • Coordinate the use and organization of office space.
  • Operate office machinery such as computers, photocopiers, and printers, perform light maintenance and troubleshooting.
  •        Liaising with teams and units. 

administrative coordinator

  •         Doing administrative and clerical tasks (such as scanning or printing). 
  •        Preparing and editing letters, reports, memos, and emails. 
  •        Running errands to the post office or supply store. 
  •        Arranging meetings, appointments, and executive travel. 
  •        Answering phone calls and taking messages. 
  •        Maintaining folders on servers. 
  •        Recording meeting minutes. 

administrative coordinator

  • Monitor and direct incoming mail and prepare outgoing mail for pickup.
  • Greet visitors and direct to the appropriate parties.
  • Hiring, supervising and evaluating staff members.
  • Perform basic bookkeeping tasks as needed.
  • Manage inventory of office supplies, purchase supplies and equipment when needed.
  • Evaluate current employees and provide support where needed.
  • Coordinate with outside vendors and contractors.

administrative coordinator

  • Oversee coordination of student programming
  • Maintain communication with Sarah School partners
  • Point of contact for students, parents and school principals
  • Work with school partners to recruit for new students 
  • Attend daily pre-brief and debrief meetings with all staff
  • Establish work procedures or schedules and keep track of the daily work of teaching staff
  • Ensure all students feel welcomed and safe

administrative coordinator

  • Participation in month-end close meetings with accounting, operation’s directors and senior management 
  • Prepare materials and presentations (reports, charts, graphs) for senior management 
  • Identify current and prospective staffing requirements, prepare and post notices and advertisements, and collect and screen applications 
  • Provide leadership and coaching employees on key workplace matters such as management, difficult conversations, employee relations, and employee development 
  • Maintain and track medical and office supplies stock 
  • Weekly tasks of accounts receivable, accounts payable, invoices, and reconciling of business cards. 
  • Answer queries from doctors, nurses and patients. 

administrative coordinator

  • Doing administrative and clerical tasks (such as scanning or printing)  
  • Running errands to the post office or supply store 
  • Arranging meetings, appointments, and executive travel 
  • Coordinating with sales team and clients
  • Maintaining folders 
  • Tracking petty cash 
  • Maintainig Bill Records 

administrative coordinator

  • Provide up-to-date Financial Statements which was 3 years behind compliance. 
  • Resolved numerous outstanding issues and variances in clients accounts through revision and balancing general ledger accounts.
  • Implementing accounting system from manual excel system. 
  • Recover the relationship with third parties by assuring a trusted and good faith personnel. 
  • Acquired numerous grants from the government with complete documentation and reports. 
  • Lead the research and development team from start until the launch of the product.

administrative coordinator

  • I supervise and or direct department support staff.
  • I am responsible for development, streamlining process improvement projects.
  • Plan budgets using restricted funds  to support resources for  family’s in need.
  • Partner, Plan, coordinate, and oversee  programs such Energy Out Reach Colorado, Durango Derailers, Adopt-A-Family, Heart Institute Apartment tenants and utilities.
  • I serve as the Site Coordinator for Schwartz Center Rounds and administrative support for REST (Resilience Education Support & Training) Council.
  • I oversee financial processes and manage approximately $300k of restricted funds.
  • I research and correct monthly operational budget and restricted fund reports.

administrative coordinator

  • Process all online and in-person inquires, while managing schedules for CEO and directors
  • Maintain and organize hardy copy and digital filing system including incoming and outgoing mail, banking information and tax forms
  • Process monthly inventories, credit card reconciliations, and invoices
  • Assigned other tasks as needed 

administrative coordinator

  • Served as go-to-person regarding any administrative and operational related functions through telecommuting. 
  • Strong operational knowledge of MS Office Suite, Quickbooks, Asana, and  office computer hardware, and equipment. 
  • Prepared daily, weekly, and monthly reports, and updated calendar of appointments. 
  • Maintained and secured the personnel files.

administrative coordinator

  • Responsible for the Company Accounts’ of sales websites , as Jumia
  • Seller Centre and Souq.Com
  •  Provide customer service to increase sales
  •  Respond to Internet-generated sales leads; qualify customers, and
  • set appointments
  • Follow-ups via e-mail or telephone.
  •  Document sales calls to update customer information on databases,

administrative coordinator /sales and marketing

  • Managed the administrative aspects of the Medical Centre
  • Compiled reports to analyze opportunities for marketing
  • Processed administrative and financial requirements for clients and provided general information regarding insurances using data processing system
  • Payroll management, scheduling, and resource planning;
  • Reception Duties, answering incoming calls and greeting walk-in patients.
  • Created marketing campaigns and implemented a ‘needs focus’ outlook which enhanced client response and promoted long-term relationships
  • Improved communication flow between medical offices and insurance adjusters by streamlining the process.

administrative coordinator

  • Sort, screen, and distribute incoming and outgoing mail.
  • Draft or prepare responses to routine inquiries.
  • Prepare photocopies and facsimiles, and operate a variety of office equipment.
  • Arrange meetings and conferences, schedule interviews and appointments, and perform other duties related to maintaining one or more individual schedules.

administrative coordinator

  • Main point of contact for online and in-person inquiries and sales, while managing scheduling for CEO
  • Maintain and organize hard copy and digital filing system; including incoming and outgoing mail, banking information and tax forms
  • Process monthly inventories, credit card reconciliations and invoices
  • Assigned various small projects

administrative coordinator

  •  Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. 
  • Responsible of the maintenance and security of the building (in case of supervisor’s absence).
  • Greet and direct visitors, as and when appropriate.
  • Accept, screen, and route telephone calls; maintain log of inquiries as required.

administrative coordinator, reservation officer and member service

  • Provide services to customers, such as order placement or account information. cancel accounts, or obtain details of complaints.
  • Answer inquiries pertaining to vacation club
  • Collect payments and record data pertaining to funds and expenditures. policies and services, and resolve occupants’ complaints.
  • Handle bookings and reservations from club members. 

administrative coordinator

  • Prepare, update, analyze, monitor and ensure legitimacy of the department’s metrics/ reports.     
  • Responsible of the petty cash.
  • Responsible for working with vendors/clients and preparing Purchase Orders (PO) and Order Logs. 
  • Receive, verify and process clients/ suppliers’ invoices; and pass them on to the Accounting Department.

administrative coordinator

  • Set up and manage paper or electronic filing systems,  updating paperwork, or maintaining documents.
  • Provide office support for the department as a whole and deal with administrative issues and inquiries as they arise.
  • Schedule and coordinate the Department’s appointments and travel arrangements.
  • Ensure day-to-day availability of supplies and equipment for the office; initialize oracle requests when needed. 
  • Conduct documentation filing and retrieval as necessary.
  • Perform a wide variety of typing assignments which are sometimes confidential in nature.
  • Operate personal computer to enter data, draft, edit, revise, and print letters, tables, reports, and other materials.

administrative coordinator

  • Organize and coordinate clients’ and suppliers’ services and logistics such as: promotion models, tents, bars, bartenders, and/or music.
  • Manage the agenda and activities of the Promotion Department. 
  • Supervise promotion models in special events.
  • Support the Promotion Department Manager in the logistic of special events; this includes tasks such as: booth assembly, decorations, organize all working crew, and product brands needed for the event.
  • Guide clients for all event and promoting relations.
  • Assist in the activities, meetings, and/or travel logistics and coordination of the Company.
  • Support all the members of the Sales, Marketing and Promotion Department (i.e. managers, supervisors, promoters, sellers and clients).

administrative coordinator

  • Receive payment and record receipts for services. Support coordination and implementation of meetings and resources
  • Address issues in a timely manner using innovative and inquisitive problem solving skills 
  • Actively monitor office supplies and equipment, to streamline procedures within the branch as well as taking care of kitchen and reception area.
  • Employ knowledge of customer service delivery by complying with the established OPS quality standards, such as when greeting guests or answering phones
  • Gather relevant data regarding options to uphold fiscal accountability when managing financial objectives and take orders for merchandise or materials and send them to the proper departments to be filled.
  • Collect, sort, distribute, and prepare mail, messages, and courier deliveries.

administrative coordinator

  • Process all varieties of incoming leads for the division
  • Set and hit target goals for speed and accuracy for entry of leads
  • Send weekly results report to team members
  • Process general and high urgency merge requests.
  • Escalate merge requests that require IT intervention  
  • Provide lead onboarding for new reps
  • Work closely with Sales Managers and Sales Representatives to determine lead value and results 

administrative coordinator

  • Negotiated and finalized all company contracts including product and service agreements. 
  • Purchased construction materials.
  •  Communicated with the suppliers of construction materials. 
  • Managed and kept records of company’s accounts and expenses. 

administrative coordinator

  • Marketing and recruitment of potential clients.
  • Elaboration of budgets and offers for clients.
  • Management of the administrative area and the operating personnel of the company.
  • Prepared annual reports of the organisation 

administrative coordinator

  •  Office operations experience. 
  •  Project  Tracking and Support 
  • To provide administrative support in office matters. 
  • Supervisory skills. 
  • Database management competences. 
  • Branch Monitoring 

administrative coordinator

  • Reviewed records ensuring completeness, accuracy, and compliance with regulations.
  • Protected the security of medical records to ensure that confidentiality is maintained.
  • Retrieved patient medical records for physicians, technicians, or other medical personnel.
  • Coordintaed with numerous clerical workers ensuring all reports were submitted in a timely and organized manner.

administrative coordinator

  • Coordinated with other professionals, such as contractors, architects, and engineers to ensure job success
  • Communicated and engaged with government entities to follow up on work progress
  • Provides administrative support for ICA supervisors including typing, transcription, file maintenance and complex calendar management through Google Suite
  • Develops and manages a centralized database that tracks ongoing projects within the ICA department 

administrative coordinator

  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take repair orders, and address complaints. 
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Supervise the work of administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Direct inbound or outbound logistics operations.
  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.