7c63267d-def6-47cd-baa2-81b936da5ea2
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
A multi-tasking professional with +(12) years experience and wide-spread transferable skills in management, customer service, Administration, and office management. Exceptional ability to connect with people and understand their demands, needs, and desires and delivering legendary service on every interaction.
Employment history
Administration Manager, Johnson Group. Considineshire, Virginia
Dec. 2016 – Dec. 2017
- Served as a link between management and employees by handling questions, interpreting and administering contracts , circulars and helping resolve work-related problems.
- Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Attended and participated in Management Action Team meetings (MAT) and helped taking corrective actions related to hiring problems and implementation of new policies in the company.
- Identified staff vacancies and recruited, interviewed and selected applicants as per the hiring plan and whenever needed.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
- Maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Analyze data, using statistical methods and applications, to evaluate the outcomes and effectiveness of workplace programs.
- Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, and workshops.
Team Leader & Productivity Coordinator, Pouros Group. East Arlette, Washington
Mar. 2013 – Feb. 2015
- Led cross-functional teams to analyze and understand the operational impacts and opportunities of improvement in (+10) projects in Medina, Taif and Jazan.
- Identified “bottlenecks” and implemented new and improved processes and policies (MCS)
- Developed metrics used to determine inefficiencies and areas for improvement.
- Tracked, analyzed and interpreted productivity trends in daily progress report data.
- Calculated the daily and weekly productivity and reported the results to all concerned departments for continuous improvement.
- Conducted over (140) training sessions on Management Control System components and supervisory skills to Seniors and Juniors includes preparation of training (material, place and participants), collecting feedback, feedback analysis, and trainee appraisal after the training.
- Submitted and discussed a consolidation report with the Productivity Enhancement Manager on monthly basis includes all the graphical figures which defines the key performance indicators and root Cause analysis and suggestions for continuous improvement.
Admin. Officer, Christiansen-McCullough. South Gilbertoshire, Wyoming
Dec. 2009 – Mar. 2010
- Coordinated all department functions for team of 550 employees.
- Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Set up and managed paper and electronic filing systems.
- Composed, typed, and distributed meeting notes, routine correspondence, and reports.
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Greeted visitors and callers and handled their inquiries or direct them to the appropriate persons according to their needs.
- facilitated meetings as per the meeting matrix, took the minutes of meetings, and distributed them right away after the meetings to the concerned persons.
Office Manager, McClure-Hills. Walshside, Missouri
Feb. 2008 – Apr. 2008
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Provide services to customers, such as order placement or account information.
- Arranged appropriate travel, visas, agendas, necessary contacts and country information.
- Scheduled meetings and assisted with meeting materials and agendas.
- Handled and distributed all incoming and outgoing correspondence.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Customer Service Agent, Goldner-Hirthe. New Clint, Vermont
Aug. 2005 – Jan. 2007
- Greeted, Listened to customer requests, answered their questions/inquires and record their orders on the system.
- Promoted company products, services, and savings plans when appropriate.
- Updated customer database on regular basis and maintained them accurate and up to date.
- Resolved customer complaints and answered customers’ questions regarding products and services.
- Demonstrated mastery of customer service call script within specified time frames.
- Built customer loyalty by placing follow-up calls for customers who reported product issues and made sure that they were satisfied
- Maintained effective relationships with all call center departments through clear communication.
- Trained new 5 non-Arabic speakers employees in job duties.
Education
West Rice, South Leslie, Nevada
Course, Business Model Canvas, Apr. 2017
Western Morar College, Sipeshaven, Nevada
Course, Train of Trainers (TOT), Feb. 2016
Schmitt Academy, New Alvachester, Virginia
Course, Risk Assessment, Apr. 2013
Schaefer Institute, Rolandomouth, Washington
Course, Code of Ethics, Aug. 2012
East Carroll University, New Georgeview, Kansas
Course, Strategic Human Resources Management, Feb. 2011
Northern Bernier Institute, Christiechester, Kansas
Course, Management & Productivity Enhancement, Feb. 2011
Hahn Institute, North Alisiaport, Rhode Island
Course, Office Management & Modern secretary, Jun. 2007
Western Hilll Academy, East Kennith, South Carolina
Bachelor of Arts, English Literature and Linguistics, Sep. 2001
Skills
French
Data Analysis
Customer Service
Forecasting & Planning
Office Management
English
Arabic
Problem solving
MS Office proficiency
Communication
c046fb2b-48d9-40ef-bf43-d5ca027aaa76
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Experienced Office Management and Administration Professional with four years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Education
South Thompson, Port Evelinburgh, Alaska
Bachelor of Commerce, Account and Finance, Jul. 2008
Employment history
Administration Manager, Aufderhar-Macejkovic. Lake Maximo, Oklahoma
May. 2016 – May. 2018
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Organized international and domestic travel arrangements for staff members, including all transportation and hotel stays.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Performed billing, collection and reporting functions for office generating over annually.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Optimized organizational systems for payment collections, deposits and record keeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Accountant, Mohr-Hamill. Lake Silas, Michigan
Dec. 2015 – Feb. 2016
- Followed up with customers to collect specific financial information and verify details for preparation of annual report.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
- Maintained and processed invoices, deposits and money logs.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Reviewed and processed client payments, including electronic payments and check deposits.
- Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
- Trained new employees on accounting principles and company procedures.
- Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
Accountant, Prohaska and Sons. East Curtis, Nevada
Jan. 2009 – May. 2009
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Prepare financial or regulatory reports required by laws and regulations.
- Review collection reports to determine the status of collections and the amounts of outstanding balances.
- Direct insurance negotiations, select insurance brokers or carriers, and place insurance.
Sales Manager, Monahan-Daniel. South Patrinabury, Arkansas
Oct. 2008 – Nov. 2008
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
- Develop pricing strategies, balancing firm objectives and customer satisfaction.
- Compile lists describing product or service offerings.
Asst.Accountant, Wolf-Rolfson. Yundtstad, Nevada
Oct. 2007 – Feb. 2008
- Use computers for various applications, such as database management or word processing.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
Languages
Gujarati
Hindi
English
Skills
Systems monitoring
Documentation and reporting
Employee management
Business Administration
Payroll and budgeting
Credit and collections
MS Office
Team Management
f4aec53b-c679-4c38-9b9e-062443eb9491
Andrew Smith
Professional Summary
- 9 years of experience in Vendor Management, General administration, Business Operations, Facilities Management & Procurement.
- Currently associated with Skribe (IT Start up), Delhi as Manager Administration.
- Expertise in Vendor Management, Centrally managed contracts & negotiation for all AMC and SLA with third party vendors for pan India.
- Expertise in managing end to end facilities operations with focus on soft services. Also ensuring end to end profitability through optimal utilization of resources
- Developing relationships with vendor/distributors
- Successfully implemented vendor development programs including training for vendors
- Expert presenter, negotiator and business person able to forge solid relationships with strategic partners and build consensus across multiple organizational levels
- Remains on the cutting-edge, drives strategic partnerships and vendor relationships.
- An excellent communicator with good people management skills.
Employment history
Administration Manager, Cruickshank, Vandervort and Wehner. South Odistown, Washington
Dec. 2017 – Present
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Make travel arrangements for executives.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Provide clerical support to other departments.
- Develop work schedules according to budgets and workloads.
- Arrange for necessary maintenance or repair work.
- Compute wages and deductions, and enter data into computers.
- Keep track of leave time, such as vacation, personal, and sick leave, for employees.
- Oversee the flow of cash or financial instruments.
Administrative Officer, D'Amore-Block. Lake Fawnshire, Georgia
Mar. 2012 – Dec. 2013
- Managing AMC and associated activities for 77 delivery centers (Passport Seva Kendras) across India.
- Registration of vendors/suppliers in vendor management systems (VMS).
- Keeping records of all statutory documents and managing vendor’s database centrally.
- Providing access/revoke access of vendors from vendor management system.
- Arranging training session for different vendor to help them to understand the new systems.
- Sending RFP/RFQ to vendors to invite quotations for various AMCs/procurement.
- Evaluation, negotiations of quotations/proposals as per corporate guidelines and project requirements.
- Arranging Price Negotiation Meetings with between various vendors and TCS representatives for further negotiations.
- Preparing file note, Recommendations and Approvals notes.
- Preparing rate contracts & annual maintenance contracts for various Non IT equipment like HVAC, UPS, DG, Lift, Security Systems, Fire Extinguishers etc.
- Analysis of AMC cost and prepare MIS and other reports for senior managements.
- Coordination with legal team and vendor to finalize the agreement, SLA, T & C and follow-up with them for execution of agreement for different vendors and AMC services.
- Verification of bills, Bank Guarantees, Performance Guarantees through legal team to ensure accurateness.
- Ensure that any other legal formalities are completed as per requirements.
- Scrutinize of invoices, verifications and processing to ensure timely payment.
- Providing guidance to vendor to follow the procedure and help them to getting their bills processed through system.
- Liasoning with concerned finance/accounts team for quicker approval and payments.
- Submit MIS report on Administration expenses to relevant stakeholders.
- Scrutinize the daily admin & Non IT dashboard reports and prepare MIS of daily reports and share with all manager and stakeholders.
- Preparing MIS and various reports on weekly, monthly and yearly basis and analysis of actual and budgeted cost.
- Arranging con-calls session with all the regional coordinator for progress reports on issues updates.
- Getting preventive maintenance services are done on time and tracking them regularly.
- Coordination with internal portal technical team for resolution of technical issue faced by team members or vendors and getting issues resolved in time.
- Coordination with different office/department for smooth operation and support.
- Identify & assign appropriate roles to team members.
- Support and provide guidance to team to achieve personal, team & Professional goals.
Administrative Executive, Stracke-Tremblay. North Tamar, Washington
Dec. 2010 – Mar. 2011
- Identifying & developing vendor source for cost effective purchases and reduction in delivery time.
- Assessing of the performance of the vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery, credit terms etc.
- Manage the daily activities of the Housekeeping /F&B department to include appropriate cleaning & up-keeping of all offices, cabins, seating areas, washrooms, conference / Training rooms, stairs case, corridors etc.
- Uphold the highest standards of cleanliness, safety, and conduct.
- Managing hotel accommodation, air & train tickets for the employees and executing lease agreement for expatriate & company guesthouse.
- Managing the transport services (spot/ fixed) to ensure the comfortable commuting of employees along with the fulfilment of vehicle compliances.
Coordinator, Lehner-Spencer. Julestown, New Jersey
Jun. 2009 – Aug. 2009
- Co-ordinate with the Production department and Marketing department for the status of products.
- Maintaining stationary in the marketing department
- Arranging taxi for the marketing persons.
- Preparing Monthly expense report of marketing department.
- Replying all queries of clients by mail and follow up of payments.
- Manage reception and phone calls coming into the office in the absence of the reception / front desk in-charge.
- Maintaining proper & accurate database of filing systems
- Coordinate staff meetings and activities for visitors.
Guest Relation Assistant, Cruickshank, Lowe and Toy. East Eldonton, Ohio
Feb. 2008 – Mar. 2008
- Handling Daily Queries from customers.
- Excellent customer handling.
- Exceptional user feedback.
- Coordinating with Housekeeping, Security.
- Coordinating with revenue.
- Guiding the ride operators and ensuring guest safety
Education
Northern Waelchi University, Kingtown, Wyoming
MBA, Finance, Jun. 2010
South Cremin Academy, West Levi, Maine
Bachelor of Science, Commerce, Nov. 2008
Personal info
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Vendor Management
AMC Management
Negotiation Skills
General Administration
Procurement
Coordination
Agreements Management
Supply / Stock Management
administration manager
- Ordering of refreshments and consumables
- Audit Refunds due to members and keeping a log
- Signing off on Commissions payable to Sales Staff
- Managing new project (PaperTrail)
- Managing 6 Administrators and 1 Admin Assistant
administration manager
- General office duties including data capturing, completion of valuation reports and mortgage bond applications.
- Managing Office staff and ensuring cost is kept to a minimum
- Liasing with existing and new clients ensuring customer satisfaction is excellent.
- Ordering of pre-printed stationery
administration manager
- Completing of Attendance registers, progress reports, leave forms and disciplinary action.
- Weekly batch credit journals of payments received from Attorneys who administers bad debt clients
- Training new Administrators and Temps on policy and procedures as well as on job.
- Supporting the new staff as they find their feet
administration manager
- Check and manage daily recon of takings completed by Administrators
- Complete monthly Audits for 8 facilities and provide technical recommendations for each administrator.
- Compile monthly comparison reports for debit order runs.
- Provide feedback to Directors on monthly debit order runs and comparison between current and previous months.
- Be the link between 8 facilities and head office
- Import the Unpaid bank files into database (Intouch)
- Responsible for recruiting and training within my department.
administration manager
- Plan actions and strategies to achieve goals.
- Identify and assign responsibilities. Preparing work schedules and assigning specific duties.
- Coordinate and direct the daily activities taking into account the balance between the needs of staff and production.
- Monitor and control the management of information, measurement of performance, and insert corrective actions if it is necessary.
- Determine staffing requirements, interview, hire and train new employees, or oversee personnel processes.
- Plan and direct activities such as sales promotions, and coordinating with other department heads as required.
administration manager
- Planned and coordinated administrative procedures and systems and devised ways to ensure the efficient operation of the department.
- Successfully completed numerous special projects delegated by the management.
- Developed and implemented program initiatives designed to support the institution.
- Managed, organized and handled confidential correspondences.
- Liaised with potential prospects, other institutions, government departments and external organizations.
administration manager
- Service and maintenance of office equipments, assets and consumables;
- Security and Safety management; Procurement Management.
- Logistics and transport management; including registration / inspection and handling drivers.
- 24/7 Admin & facilities support through admin & facilities team; motivating them to achieve continuous internal customer satisfaction.
- Liasoning with external Govt. agents and bodies; General Public Relations /communications.
- Fire fighting, fire drill / training and MIS reports;
administration manager
- Open and close procedure
- Cashbooks for Accountant
- Receiving and checking of orders
- Designs and periodically reviews administrative policies based on requirements to enable ease of operation of administrative procedures and decision-making
administration manager
- Managing the current work of the office
- Ensuring smooth operation of computers and of the confidential data storage system
- Supervising proper operation of the office , including making appointments and phone calls
- Drawing up meeting plans and preparing reports on the course of the meeting , including board meetings
- Coordinating the work of other departments
- Working with customers , organizing corporate events
- Authorizing loans and overdraft facilities
administration manager/recruitment
- Assist customers by providing information and resolving their complaints.Review operational records and reports to project sales and determine profitability.
- Keep internal accounts free of positive or negative cash on it, watching the balance daily of the internal accounts.
- Keep the maintenance of the branch watching if the air conditioning or heating are working properly and in a normal basis.
- Follow ethical codes that protects the confidentiality of information.
administration manager
- Balance automated teller machines , teller cash dispensers and teller cash recycles, often totaling more than 250,000 dollars in every two days.
- Audit the vault daily in values that usually exceed 100,00 dollars.
- Respond to customers inquiries about their account statements or transactions daily in an order about 15 to 20 inquiries.
- Maintain a regular flux of cash for the tellers in order of doesn’t need to open the vault for minor transactions and doesn’t have a lot of money outside the vault.
- Paying attention in the tellers attendance and maintain high quality attendance with the customers.
- Ensure that the tellers works for the usual hours avoiding unnecessary extra hours for their duties.
- Arrange and guarantee a regular surplus materials, buying and stocking average office materials for the branch.
senior administration manager
- Led a team of more than 35 people in managing the entire factory
- Supervise workers and ensuring their needs are catered
- Hear and resolve complaints of workers
- Process paperwork for new employees and enter employee information into the payroll system.regarding problems with their accounts.
administration manager
- Review invoices, work orders, consumption
- Set or recommend mark-up rates, mark-down rates, and selling
- Sell specific products and services to consumers.
- Placing orders with various suppliers
administration manager
- Managing the human resources and recruitment.
- Perform migration procedures, such as new visa, renewal and cancellation with ending services.
- Supervise permits that are related to Dubai Municipality, Ministry of Labor and RTA.
- Following up of all the projects with consultants and customers.
administration manager
- Order and maintain stationery supplies.
- Monitor and direct the work of lower-level clerks.
- Attended internal and external audits by assisting the auditors by interviews, providing of all necessary documentation and implementation of recommendations.
- Process orders in person and over the phone.
administration manager
- Stock shelves.
- Ensure pricing is correct.
- Count the day’s money transactions at the end of the day.
- Collect and research information needed to identify and resolve problematic situations.
- Conduct outbound lead follow-up calls to potential and existing customers via telephone
- Collect methods of payment and dispense change.
- Check inventory to ensure product is in stock.
administration manager
- Planned, organized and controlled the day to day activities of the branch.
- Ensured the timely, accurate and secure processing of accounts information and records in accordance with the laid down procedures.
- Supervised admin staff, conducted staff performance appraisals and identified training needs.
- Ensured Quality management systems are implemented and adhered to at all levels.
- Reviewed petty cash and to ensured that all expenses are correctly receipted.
- Ensured that the company’s procedures and processes are adhered to and any possible weakness are identified.
- Minimized audit queries by ensuring accuracy of accounts and compliance with laid down procedures and deadlines.
administration manager
- Learner progress reports and certificates
- Liaising with clients and external stakeholders
- Bookkeeping to trial balance
- Customer quotations, bookings, scheduling for training and trade testing
- Seta correspondence for trade testing
- SETA progress reporting, internal moderation
- Health and safety internal audits
administration manager
- Other projects or duties as assigned.
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists on project work.
- Establish work procedures or schedules and keep track of the daily work of Tradesmen.
- Process Super Payments.
administration manager
- Handled distribution of marketing materials such as tarpaulines, promotional items, etc.
- Locate, identify and set-up sales offices in strategic areas nationwide.
- Work with cross-functional teams to meet short and long-term business objectives. Includes using both established procedures and developing new approaches.
- Analysis and interpretation of technical information to provide governance and stewardship; and to identify new approaches to address barriers..
administration manager
- Protect information provided in confidence from outside sources (bottlers and other business partners) and ensure this information is not disseminated to those not directly involved. Determine personal actions needed to satisfy a customer/client requirement.
- Establish relationships and work effectively with external individuals/parties (e.g., customers, bottlers, consumers, communities, government agencies, vendors, suppliers) in order to create opportunities for the Company to meet financial goals.
- Build and develop relationships with peers and others to exchange feedback on product/service issues, identify and/or solve problems, assess needs, and/or achieve business results.
- Build an understanding of the customer/client/partner needs and expectations within your area of accountability.
administration manager
- Contract management – Government, Commercial and Residential.
- QA, PQC implementation and management.
- Client relations and assist project management.
- Accounts payable/receivable, payroll, superannuation, insurance.
- Produce company presentations, quotes and compile tender submissions.
- Recruitment, training and supervision of staff.
administration manager
- Oversee day-to-day operations of the administration, customer service, systems & new business process’s in multiple jurisdictions
- Implement & maintain policies and procedures
- Analyze operations to evaluate performance of staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Review and sign off on all claims
- Monitor AML/ATF/FATCA/CRS regulations & insure compliability within all departments.
administration manager
- management’s decision making during a crisis situation.
- Review audit results and identify the severity of audit findings or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance.
- Provide support to customers and partners to identify, manage or resolve incidents in order to maintain product integrity and trademarks and minimize interruptions to Company or customer operations.
- Act as scientific, regulatory, technical or quality expert and consultant by responding to targeted questions from the field or other departments/business units and providing support to branches, bottlers and customers. This includes acting as a resource for general information and acting as a consultant for other technical personnel in the Company.
administration manager
- Coordinate conferences and monthly agronomy meetings
- Train and assist staff with computer usage. Special events, such as luncheons.
- Ordering and receiving customer orders
- Processing supplier invoices
- Managing freight accounts
- Daily Banking
administration manager
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation of medical supplies.
- Analyze metrics to demonstrate compliance to Company requirements.
- Drive corrective action and continuous improvement initiatives to mitigate risk and meet system goals.
- Gather and organize information to support senior
administration manager
- Developing and delivering EHS training
- Environmental plans, permits, reporting, etc. (air, water, wastewater, hazardous waste, etc.)
- EHS & ISO 14001 and ISO 45001 audits and program development
- Lead the Quality Authorization process for Operating Entities and Bottlers.