85418579-d1a2-4d2a-9f05-500c9cc8e402

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Friendly and enthusiastic who consistently meets customer service satisfaction goals. Positive, hardworking, hands-on leader with years’ experience. Working both back of the house and front of the house employees ensuring the highest standards of customer service and food quality. Expert in the areas of scheduling, food, labor, food safety policies and guidelines and meaningful engagements for the elderly. Seeking Costumer Service career opportunity that promotes teamwork, respect, advancement and growth.

Employment history

Activities Assistant, Schmidt, Monahan and Robel. O'Konport, Maine
Apr. 2019 – Present
  • Established and maintained systems that safely met residents’ needs.
  • Continually maintained and improved the company’s reputation and positive image in the markets served.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Maintained a Adult-friendly environment by allowing frequent access to outdoor activities.
  • Incorporated music and play into developmentally appropriate activities.
  • Communicated regularly with family members about daily activities and behaviors.
  • Engaged with residents individually to meet their emotional and physical needs.

Dining Room Server, Bernier Inc. Everettton, Indiana
May. 2015 – Jun. 2016
  • Consistently provided professional, friendly and engaging service.
  • Lead server
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant’s menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Provided friendly and attentive service.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assisted co-workers whenever possible.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Photographer/ Sales Associate, Braun Inc. West Joellen, Nevada
Nov. 2012 – Aug. 2013
  • Directed guests to the photo port location to view and purchase their pictures.
  • Facilitated weekly studio appointments.
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Handled cameras operating at several thousand frames per second.
  • Photographed high-quality images for both print and Internet distribution.
  • Maintained productive professional relationships with models and modeling agencies.

Education

West Tennessee College, Linofort, Michigan
GED, Aug. 2014

Eastern McLaughlin, South Martin, South Carolina
High School Diploma, Mar. 2012

Skills

Self Motivated

Able to learn several tasks simultaneous.

Skilled in costumer relations.

Enthusiastic and outgoing

Work well in teams, as well as independently.

Handle cash and credit transactions.

Responsible and dependable

Experience working in a fast paced environment which demands high level of motivation and focus to provide a top of the line service to customers.

Fast, efficient and positive costumer service at all times.

activities assistant

  •  Organize, lead, and promote interest in recreational activities such as arts, crafts, and games. 
  • Complete and maintain time and attendance forms and inventory lists. 
  • Handle and serve food during mealtimes. 
  • Created fun events based on abilities of certain residents, and their current skill levels of mobility, and memory.

activities assistant

  • Event coordinating. 
  • Entering information into the system regarding resident’s health and performance during events. 
  • Booking and following up on performers and venues leading up to events. 
  • Making appropriate props and decorations for an event. 

activities assistant

  • Encourage residents to participate in activities and socialize with peers.
  • Consult with partners and develop new ideas for activities.
  • Create flyers.
  • Use technology when appropriate with residents for brain fitness activities.
  • Assist residents with the use of their devices such as tablets, smart phones or desk top computers.
  • Lead group activities such as table games, trivia sessions, reading and discussion groups, exercise and walking groups.
  • Decorate common areas for holidays. Organize and maintain holiday decorations. 

activities assistant

  • Heathfield Summer School works both as a summer school for overseas girls but also as a summer camp for overseas and British girls aged 7-17. 
  • In this role I worked as part of a staff team, which included other activities staff, teaching staff and office members. 
  • As an activities assistant the main role was to organize and participate in recreational activities and outings, such as workshops, sports and trips. I worked mainly as part of the arts and entertainment team where we would organise dance workshops, shows and festivals for the girls.
  • I worked as a residential member of staff meaning that there was a 24/7 duty of care when both onsite and off-site on the scheduled trips. 
  • As the girls have varying levels of English it was essential to adapt teaching methods and instructional materials to meet students’ varying needs, abilities, and interests.

activities assistant

  • Planning activities for special needs people
  • Assisting special needs people with their activities
  • Volunteering
  • Monitored daily activity, and assisted in activities for mobility, and memory cognition for residents.

activities assistant

  • Lead group activities for residents to enrich their cognitive and behavioral health
  • Assist Activities Director with daily activities, including monthly outings with residents 
  • Transport clients to and from the facility for activities and entertainment.
  • Check the safety of both the transportation and the facility to make it safe for the clients.

activities assistant

  • Keep records on individual residents, including daily observations and information about activities, and meals served.
  • Assist in preparing food and serving meals and refreshments to residents.
  • Read to residents and teach them simple painting, drawing, handicrafts, and songs.
  • Communicate with nurses about daily activities, behaviors, and related issues.

activities assistant

  • November 2015 – May 2016, in charge of organizing art projects, outside games, gym games, and indoor activities with kids ages five to eleven.
  • June 2016 – August 2016, in charge of organizing and executing an extended care curriculum for twenty five-year-olds giving them the tools they needed to be successful in Kindergarten.
  • May 2017 – August 2018, worked with two autisitic children in a one-on-one setting and classroom setting. Aided them in typical summer care activities Helped guide them through their social, educational, and emotional, and behavioral challenges
  • Developed and implemented themes and activities for seniors 

activities assistant

  • Guide students in activities, such as sports, dance, music, art or relaxation techniques, designed to meet their physical abilities.
  • Discuss issues involving students with staff and come up with action plans in order to resolve or prevent said issues.
  • Collaborate with other staff in planning and executing art and group projects.
  • Assist new staff and guide them in preparing activities and games; support them in correcting and disciplining students.
  • Use masks and gloves to protect themselves and patients/students from infectious diseases.
  • Administer first aid treatment to sick or injured persons in school/educational settings.
  • Comfort and reassure patient/students.

activities assistant

  • One on One visitation with immobile residents.
  • Assisting residents on trips to medical appointments.
  • Coordinating daily games and exercises for residents.
  • Coordinating and creating innovative activities & special brunch dates for residents. 
  • Assisting residents on smoking breaks.

activities assistant

  • Provide supervision and assistance to adults with disabilities in day programs  
  • Present and conduct activities in a manner that allows a satisfying degree of participation as guided by each participant’s support plan  
  • Lead individual and group activities with semi-independent participants   
  • Demonstrate support to individuals through consistent communication and practices  
  • Assist consumers in meeting their personal hygiene needs and direct care supports 

activities assistant

  • Recreation enrichment for residents of a 200 bed nursing home, assisting Director with group and individual activities
  • Maintain state required documentation of residents’ involvement in activities
  • Assisted with outings to places away from the facility 
  • Performed room visits to those unable or unwilling to attend large group activities

activities assistant

  • Organizes morning , afternoon and evening activities for elderly citizen that reside. 
  • Log every activite that was done for that day.
  • Read to the patients of choice if that patient should chose.
  • Transport  patients that are unable to move themselves to and from the activities area.
  • Help with outings such as formal outing etc.

activities assistant

  • Provide Residents with a fun and safe environment. 
  • Listen to Residents need then ensure that Residents activity needs are met.
  • Assist Residents to and from daily scheduled Activities.
  • Play games, create crafts, read, watch movies, dance, etc. with residents.
  • Schedule fun and appropriate daily activities for Residents.

activities assistant

  • Established and maintained systems that safely met residents’ needs.
  • Continually maintained and improved the company’s reputation and positive image in the markets served.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Maintained a Adult-friendly environment by allowing frequent access to outdoor activities.
  • Incorporated music and play into developmentally appropriate activities.
  • Communicated regularly with family members about daily activities and behaviors.

activities assistant/certified nursing assistant

  • Plan the day by day activities for every month.
  • Assist residents in their activities of daily life.
  • Encourage residents to participate in events and activities programs.
  • Keep track of residents diet, allergies and any change in physical or mental state.
  • Provide the resident a safe and dignified sorrounding while in the activity program.
  • Assist in feeding and repositoning.
  • Provide one on one activities program to residets who are bed confined, hospice and in the way to recovery.