6ee976a8-ad62-419f-8761-36c49c2827d4

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

10 years experience in Insurance, 6.5 years as a Sales & Service Consultant and  most recently 3.5 years  as an Acting Team Leader.  I have led to 2 successful teams from new, my current team being street to seat.  I have consistently delivered on Customer, Sales and Retention targets.  I also understand the importance of an engaged team and it has shown in my EVP results.  I want a role that will enable me to inspire, develop and empower my team and my peers through tailored coaching/support to create a high performing culture.

Employment history

Acting Team Leader, Moen, Grady and Terry. Ziemefort, Mississippi
Sep. 2017 – Present
  • Weekly coaching to discuss performance & results 
  • Weekly Audits for performance and compliance QA
  • Help drive low Business Cost though AHT and Digital Migration
  • Help Team deliver great customer outcomes as well as KPI’s
  • Ensure all team members are across business communications
  • Engage team to achieve high EVP 
  • Review and manage outliers – holding them to account
  • Weekly Support to Team Leader in WNS
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Sales & Service Consultant, Klocko Inc. New Paulhaven, New Hampshire
Mar. 2013 – Apr. 2013
My main role was to take inbound calls from new and existing customers:-

  • Answering customers general queries,
  • Objection handling
  • Cross Selling
  • Selling New Policies
  • Achieving quarterly targets
  • I also helped with new on-boarding teams as an Expert Peer and Transition Consultant

Customer Service, Kovacek-Bradtke. West Myshire, New York
Dec. 2011 – Aug. 2012
  • Talk with members by telephone or in person to provide information about their policies.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policies

Sales & Service Consultant, Harris Group. East Dominickville, Maine
May. 2010 – Jan. 2011
My main role was to take inbound calls from new and existing customers:-

  • Answering customers general queries
  • Objection handling
  • Cross Selling
  • Selling New Policies
  • Achieving quarterly targets
  • I also helped with new on-boarding teams as an Expert Peer

Education

Hauck Academy, Runolfsdottirburgh, Georgia
Cert III Financial Services, Aug. 2008

East Hawaii University, East Avery, Indiana
RSA 3 Typing, Shorthand 70 WPM, Computer Studies, Nov. 1989

Southern North Carolina Institute, Spinkatown, Oregon
High School Diploma, May. 1987

Skills

Leadership Skills and Qualities

People Management Skills

Sales Driven

Customer Focused

acting team leader

  •   Randomly audit cages before dispatch to check for errors.  
  •   Dispatch paper work(TMS).

acting team leader

  • Delivering formal and informal feedback to Claims team to ensure high performance, development and engagement. 
  • Weekly Support to Team Leader in WNS
  •  Maintain and evaluate inventory records on a quarterly basis 
  •   Notify store management of shortages or other problems that could impact product availability 

acting team leader

  • Organize, conduct and evaluate quarterly WHS inspections.
  • Check and maintain the first aid kit.
  • Maintain library statistics and calendar.
  • Effectively drive and lead claims team through change initiatives. 

acting team leader

  • Experienced Subject Matter Expert, with a demonstrated history of working for Microsoft. skilled in Troubleshooting, Leadership &          Team management. Strong engineering background with a                Bachelor’s Degree focused in Computer Science and Engineering.
  • From problem identification to full resolution, I own and
  • Evaluate and process donations.
  • Participate in regular staff meetings.

acting team leader

  •  Conduct regular inventory counts (i.e. cycle counts and full physical inventories)
  •   Record count results and discrepancies
  •   Communicate count results to Management and/or the Customer, as needed
  •  Research and resolve inventory discrepancies including: researching customer claims, cycle count for missing product, adjust inventory quantities, print labels, handle damaged inventory, disposing of inventory
  •  Update inventory and inventory discrepancies in the Warehouse Management System including processing adjustments
  •   Report on operational errors impacting inventory performance
  •   Maintain adequate storage for warehouse and on-site inventory 

acting team leader

  • Direct and coordinate the activities of employees engaged in the production processes.
  • Provided extensive instruction for patrons in use electronic materials.
  • Resolved patrons’ complaints tactfully and professionally.
  • Receive, process and maintain Serials.

acting team leader

  • Carry out credit assessment of personal loan, Hire purchase and Money Link.
  • Supervise loan personnel and Hire Purchase.
  • Preparing Management reports.
  • Supervision of staffs and guiding them to achieve set budgets.

acting team leader

  • Weekly coaching to discuss performance & results 
  • Weekly Audits for performance and compliance QA
  • Help drive low Business Cost though AHT and Digital Migration
  • Help Team deliver great customer outcomes as well as KPI’s
  • Ensure all team members are across business communications
  • Engage team to achieve high EVP 
  • Review and manage outliers – holding them to account

acting team leader

  • Led a team of six writers for a client which had over 27 million monthly site visitors.
  • Conducted interviews with various teams to learn more about the targeted product.
  • Received Excellence in Execution, Employee of the Month, and other awards.
  • Manage budget.

acting team leader

  • Minimise the time taken for a claim to be processed end to end. 
  • Deliver an optimum claims experience for the customer. 
  • Drive accuracy on claims and timely responses to customers. 
  • Improve quality assurance measures and results. 
  • Provide regular and meaningful reporting of workflow, trends and performance to management. 
  • Contribute to the innovative and continuous improvement culture through collaboration with clients. 
  • Manage the day to day workflow and resources of the claims team. 

acting team leader

  • Develop environmental restoration project schedules and budgets.
  • Create diagrams to communicate environmental remediation planning using geographic information systems (GIS), computer-aided design (CAD), or other mapping or diagramming software.
  • Inspect active remediation sites to ensure compliance with environmental or safety policies, standards, or regulations.
  • Provide assistance to forest survey crews by clearing site-lines, holding measuring tools, or setting stakes.

acting team leader (poc)

  • Preparing daily workloads for staff & coordinating the daily allocation of work
  • Dealing with and resolving problems and issues which arise.
  • Handling new client enquiries and acting as the face of the business.
  • Providing prompt and accurate information on individual performance. 

acting team leader

  • Supervise, train and evaluate staff.
  • Hold meetings with staff to evaluate performance and make plans for improvement.
  • Resolve operational and employee problems.
  • Compose and update weekly rosters.
  • Oversee and assess library collection.
  • Create promotional displays
  • Provide circulation, reference and readers advisory services.