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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

FRAUD INVESTIGATOR, Doyle-Prohaska. South Loyce, Tennessee
Feb. 2020 – Present
Job is related to investing,identifying and removing the threat from the platform and make the platform a healthy place for business. Involved in various projects recognized rewarded

ACCOUNTS RECEIVABLE, Witting, Ritchie and Hoppe. West Revaville, South Dakota
Jun. 2016 – Jul. 2016
To make sure the facilities claimed insurance is recovered from the insurance end. Also had to go under medical coding and deal with medical billing.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Education

Hahn University, Loriebury, Kansas
B. TECH, MECHANICAL ENGINEERING, Jun. 2012

Skills

UNIX/LINUX

Customer Handelling

SQL

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Self-Motivated Accounts Receivable Clerk offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Capable professional with a verifiable record of accurate bookkeeping and skill in working with customers, staff, and management.

Employment history

Accounts Receivable, Greenholt-Daugherty. Port Alvin, Oklahoma
Jan. 2017 – Feb. 2017
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Negotiate credit extensions when necessary.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Assistant Lead Operator, Kemmer-Emmerich. Pacochafurt, Hawaii
Oct. 2014 – Feb. 2015
  • Enforce safety and sanitation regulations.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Inspect materials, products, or equipment to detect defects or malfunctions.
  • Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
  • Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
  • Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
  • Confer with management or subordinates to resolve worker problems, complaints, or grievances.
  • Set up and adjust machines and equipment.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.

Manager, Shift Lead, Lead Bartender, Waitress, Nolan-Osinski. Port Haydenville, Indiana
Jul. 2012 – May. 2013
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Take dining reservations.
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Education

Western Massachusetts University, Robertstown, Indiana
Early Education

Larkin University, Johnathanborough, Oklahoma
Elementary Special Education

Southern Wuckert, Bahringerburgh, Illinois
High School Diploma, High School Diploma, Sep. 2007

Skills

Proficient with Microsoft Office
Experienced

Information gathering and managment
Experienced

Communication Skills
Expert

Organizational and planning skills
Experienced

Promblem-Solving
Experienced

Attention to detail
Experienced

Customer Service
Expert

Stress tolerance
Experienced

accounts receivable

  • Responsible for processing all client payments, credits, and claims
  • Liaison with sales, customer service, and drivers to ensure timely deliveries of add-ons
  • Maintained professional relationships with accounts to ensure maximum customer service
  • Determine when account balances are eligible for submission to secondary insurers, (e.g. Auto, Medical, or supplemental insurance), and submit bills accordingly. 

accounts receivable

  • Created and sent invoices to vendors for payment 
  • Ran reports showing age of receivables 
  • Used Aged Receivable list to contact vendors to obtain information on when payment was sent, or when payment would be sent
  • Complete daily banking of cash and cheques.

accounts receivable

  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable cheques
  • Negotiate credit extensions when necessary., or to return merchandise.
  • Chase universities for outstanding payments for students on there accounts.
  • Complete daily bank reconciliations.

accounts receivable

  • Precisely complete appropriate claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Verified patient’s eligibility and claims status with insurance agencies.
  • Determined prior authorizations for medication and outpatient procedure.
  • Accurately posted and sent out all medical exams.
  • Posted and adjusted payments from insurance companies.
  • Responded to correspondence from insurance companies

accounts receivable/bookkeeping

  • Oversaw the tenant accounts for 11 properties, including 935 units as well as parking, and recording accurate records of all cash, credit and all money order transactions 
  • Daily recording and depositing of monetary funds for tenants, section 8, and miscellaneous income from projects and companies
  • Transmit lockbox and run reports to ensure accuracy daily
  • Enter income for security guard company utilizing the Peacchtree software daily
  • Submit all tenant security deposits to the bank on a weekly basis
  • Reconcile all security deposit accounts, balance accounting books and update reconciliation worksheets monthly 
  • Responsible for creating real estate and water sewer charges

accounts receivable/payable

  • Reconcile bank accounts
  • Maintained system for receiving automated payment
  • Send credit hold customers report to Sales Engineers, IT, and President.
  • Approve/decline shipments.

accounts receivable

  • Receive payments and post amounts paid to customer accounts via ACH, Credit card, and check.
  • Problem solve to clear invoice.
  • Ask for credit memos to be completed.
  • Review credit memos for accuracy, before sending to customers. 
  • Complete credit references.
  • Work with Sales Engineers on their customers accounts.
  • Place accounts on and off credit hold.

accounts receivable

  • Prepared Daily Sales Report
  • Monitoring of Accounts
  • Aging Report
  • Cash sales
  • Statement of Accounts
  • Monthly end report

accounts receivable

  • Daily banking of cheques
  • Lease Payments
  • EOM reconciliation of all bank accounts
  • Foreign currency payments

accounts receivable/accounts payable officer

  • Daily AUD bank reconciliation
  • Allocation of payments and cheques
  • Daily update and distribution of debtors report for invoices <$100,000
  • Update debtors report weekly
  • Process weekly sales invoices and bank charges
  • Enter USD sales receipts weekly
  • Update and distribute weekly and EOM aged debtors report

accounts receivable/marketing

  • Enter barcodes on all incoming merchandise
  • Credit Card Processing 
  • Order Entry Operator
  •   General office duties including:

accounts receivable

  • Raising and issuing invoices
  • Monitoring overdue accounts
  • Maintaining up-to-date ledger
  • Performing the payroll tasks with weekly basis
  • Performing the inventory management
  • Performing the reception duties

accounts receivable/ cash receipts

  • Prepare bank deposits by verifying and balancing receipts, and sending cash, checks, or other forms of payment tp banks.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

accounts receivable

  • Persuade customers to pay amounts due.
  • Locate and monitor overdue accounts, Quickbooks
  • Scan checks to deposit in bank account
  • Manage interviews, hiring, and training, supervise and terminate employees. 

accounts receivable

  • Manage the daily business and customer service needs of salon to ensure smooth operations. 
  • Oversee 3 managers and 28 stylists.
  • Manage daily revenue and deposits. Report and coordinate financials with corporate. 
  • Maintain relationships with other District Leaders. 
  • Manage inventory and ensure shop is fully stocked at all times; ensure stylists are practicing hygiene and keeping stations clean and organized. 
  • Manage stylists’ weekly schedules and track vacations and off time.
  • Ensure corporate guidelines are followed and standards are practiced. 

accounts receivable

  • Contacted clients to discuss and resolve their overdue payments.
  • Posted  payments and recorded cash, checks, and credit card transactions.
  • Kept  track of assigned accounts and collected outstanding debts to reduce AR%.
  • Resolved invoice issues and submitted error corrections to customer service.
  • High volume calls daily resulting in locating and contacting debtors regarding payment status.
  • Researched and corrected misapplied funds.
  • Maintained client files and records. 

accounts receivable

  • Analyzed monthly balance sheet accounts for corporate reporting and presented to the Chief Operating Officer (COO)
  • Prepare monthly debtors reports and age analysis and give feedback to Financial manager regarding the financial report.
  • Ensuring of appropriate stocks of office stationery supplies and purchasing as required.
  • Perform general office duties as required by managers and staff personnel.

accounts receivable / sales support

  • Meet , greet and seal visitors and direct them to appropriate personnel.
  • Answered, screened and redirected telephone calls to appropriate personnel.
  • Typed documents such as quotations, correspondence, memos and emails to customers.
  • Opened, sorted and distributed incoming messages, emails and correspondence and forward to relevant managers and office personnel.
  • Dealing with customer service, arranging sales appointments, providing sales team with inquiries and queries from customers.
  • Issuing of invoices and statements to customers
  • Ensuring that all payments due from debtors accounts are collected on time. 

accounts receivable/credit specialist

  • Conferred with customers via email and telephone regarding overdue payments.
  • Reviewed terms of sales, service and credit contracts with customers.
  • Utilized and searched the AS400 system for business accounts and accurately customer  accounts.
  • Followed up on requests for payment resolutions.

accounts receivable

  • Maintain cash and bank journals.
  • Approving and Paying Travel Agent Commissions.
  • End of month reconciliation and reporting. 
  • Credit notes  

accounts receivable

  • Managed a portfolio of 120 travel agencies
  • Managed  travel agencies invoices and aging reports by calling, via chat and email on current and past due accounts 
  • Focused and oriented on goals and objectives 
  • SAP, Tralix and Opera 
  • Weekly billing 
  • Monitoring that the bills are paid on time (no more than 30, 15 or 7 days according to contract) 
  • Kept aging at an acceptable level 

accounts receivable

  •  Manage cash application process using bank statements and matching of receipts. 
  • Manage billings including trade invoices, debit and credit notes.  Follow up sites on actions relating to cash application and billings.
  • Explore to SAP System, Macro File, Pivot Table and VLookup Function.
  • Generate customer aging and review of aged customer and unusual items. 

accounts receivable

  • Receive, count, record, and bank cash, checks, and credit card vouchers from all resort departments daily.
  • Prepare bank deposits by compiling data from all resort departments, verifying and balancing receipts, and sending cash, checks, and other forms of payment to bank.
  • Count money in safe at end of each day to ensure that amounts are correct and that there is adequate change.
  • Cash checks for customers and employees.
  • Service and fill ATM.
  • Troubleshoot credit card terminals. 

accounts receivable

  • Monitor client accounts for non- payment and delayed payment
  • Perform follow up calls on past due accounts
  • Maintain accounts receivable customer files
  • Investigate and resolve customer queries
  • Manage Sales and Income through QuickBooks by creating Invoices and reviewing our Accounts Receivable Aging Report
  • Create Service Orders on Carbonless Copy Paper for technicians 
  • List gym equipment for sale on the company website, Craigslist, Ebay, OfferUp, and Facebook Marketplace

accounts receivable

  •  Responsible for all facets of medical billing and accounts receivable management including charge entry, payment posting, customer service.
  •  Outbound calling(US Processs) solving the queries.Worked in All scripts Project, Citrix Software for payment posting.
  • Receive payments and post amounts.
  • Arrange for debt repayment.

accounts receivable

  • Daily invoicing of hotel debtors, ensuring that rates charged were correct
  • Processing payments received, either by cheque or direct deposit.
  • Processing credit applications
  • Compiling statistics regarding outstanding at risk debtors.
  • Dealing with credit card disputes, both with the bank and customers
  • Monitoring and recording of  the General Managers expense account.
  • Ensuring progress payments were made in a timely manner for Weddings, Conferences etc.

accounts receivable/accounts payable

  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence.
  • Enter invoices for accounts receivable/payable into MYOB.
  • Liaising with customers to determine an appropriate course of action that suits the customer and the business
  • End of Month reporting to help measure collection KPI’s and targets

accounts receivable

  • Processing daily wholesale banking payments via direct debit, PayPal, cash, cheque and EFTPOS
  • Working with customers to agree on viable payment plans
  • Running reports to determine customers days overdue (30 days, 60 days, 90+ days) and placing customers on hold (if necessary) 
  • From these reports determining a course of action – calls, emails, referring cases to collection
  • Making collection calls
  • Sending follow up emails to overdue accounts and accounts almost due
  • Calculating interest charges due on overdue accounts and processing onto the debts via ACCPAC andreferring to debt collection