df432558-c556-47fa-ab64-93b7460b7181
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
I can utilize my education and experience to add immediate value to an organization.
I can utilize my education and experience to add immediate value to an organization.
Employment history
Account Specialist, Marvin, Mueller and Rath. Lake Hildebury, Iowa
Dec. 2019 – Present
- Doing an outbound call to the hospitals and clinics in the United States to making sure that the provider has submitted the required medical records for the claim processing.
- Review records for completeness, accuracy, and compliance with regulations.
Customer / Technical Service Representative, Volkman LLC. O'Konfort, New Jersey
Apr. 2016 – Feb. 2017
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
Northern O'Reilly, Zulaufport, Minnesota
Bachelor of Science, Education, Mar. 2015
Skills
Teamwork
Expert
Motivation and enthusiasm
Expert
Ability to accept and Learn from Criticism
Expert
MS Office
Experienced
Willingness to Learn
Expert
Ability to Work Under Pressure
Expert
0d6b9b42-59ca-46ac-bf9c-0128c2890d1a
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Account Specialist, Waelchi-Dare. West Jerica, Tennessee
Feb. 2019 – Mar. 2019
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
- Receive payments and post amounts paid to customer accounts.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
Fashion Stylist, Renner-Carroll. East Federicoton, West Virginia
Apr. 2017 – May. 2017
- Confer with sales and management executives or with clients in order to discuss design ideas.
- Select materials and production techniques to be used for products.
- Design custom clothing and accessories for individuals, retailers, or theatrical, television, or film productions.
- Collaborate with other designers to coordinate special products and designs.
TECHNICAL SUPPORT, Smitham-Parker. South Samantha, North Carolina
Jan. 2015 – Jul. 2015
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.As a Technical support my duty is to provide and help and answer all customer complaints and queries in a timely manner. Most important rule as an agent is the whole experience of the customer during the call it is important to exceed customers expectations since at the the end of the day we are all customers and we have expectations that should be met when it comes to services.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Education
Cummerata College, Redamouth, Michigan
Computer Programmer, DEP Diploma of E-commerce Programming, Dec. 2013
Skills
Knowledge
Communication
Computer Litterate
account specialist
- Provide product information during special events.
- Change or rotate interior store presentation to reflect changes in inventory or promotion.
account specialist
- Addressed customer questions and concerns regarding products, prices and availability .
- Answered customers’ questions about products prices, availability, uses and credit terms.
- Advanced user of Salesforce sales management software.
- Produced $25,600 in net sales volume during an average month.
account specialist
- Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into save opportunities by identifying customer needs
- Identifies and resolves customer issues
- Offers additional or upgraded services, while providing a quality customer experience
- Exercises creative negotiation skills to motivate customers to continue using services
- Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure
- Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs
account specialist
- Verantwoordelijk voor een optimale dienstverlening van Randstad voor H.Essers
- Pool management
- Voeren van sollicitatie-, functionerings- en beoordelingsgesprekken
- Coördinerende rol in de proces optimalisatie met enerzijds H.Essers en anderzijds de planning
- Customer delight
- Inspireren, motiveren, coachen en beoordelen van medewerkers
account specialist
- Does B2B outbound calls to both cleaning service providers and its clients to schedule, confirm and follow-up cleaning services (Floor Care Group)
- Notifies cleaning service providers for completion of documents needed to have their rendered services get paid (Paperwork Follow-up)
- Ensures correct documents are attached for billing purposes (Attachment Validation)
- Occasionally does review and audit calls for quality monitoring
- Helps out in conducting training to new hires
- Assists Team Manager in updating team member’s progression plan, schedule and break adherence and other needed reports
account specialist
- Handling dealerships account and linking them to a network of lenders
- consistently exceeded company quota while managing more than 200
- accounts
- Protects organization’s value by keeping information confidential
- Briefing and training new employees on the policies of the company
senior account specialist
- Ability to understand and implement appropriate claims processes and courses of action when adjudicating claims, to include new day claims, claims requiring research, claims requiring adjustments and claims associated with other health insurance coverage.
- Adjusted medical claims for medicare, Tricare, and blue cross blue shield of New Jersey customers.
- Calculated deductibles, premiums, and copays.
- Monitor medical bills for errors or uncovered items, negotiate bills when appropriate, and authorize the payment of medical claims.
- Provided benefit and claims information to health care providers, also clarifying how claims paid and resolving claim issues.
- Assisted health insurance customers by telephone in verifying their medical benefits and processing claims for medical claims and prescription claims.
account specialist
- Perform P2P invoicing functions to the Business Divisions in compliance with Sime Darby’s policies, procedures and statutory requirement.
- Ensure month end / year end closing activities related to P2P process are executed according to timeliness
- Coordinate closely with other GSC FA functions to deliver seamless, end-to-end service to the Business Divisions .
- Address and resolve queries or issue on timely basis and escalate complex queries or issues to Team Lead / Asst Team Lead as required
- Perform P2P invoicing function to Sime Darby Motor Malaysia business division using SAP accounting software
account specialist
- Retain Revenue
- multi – task
- coding
- manage account and updates
account specialist
- Taking Payment
- Data entry and retrieval
- balancing account and generating report
- Monitoring Performance
account specialist
- Confer with potential customers regarding hardware and networking needs and advise customers on the most suitable purchase opportunities.
- Calculate purchase subtotals, taxes, and service costs for submission to customers
- Monitor customer preferences and experiences to determine focus of sales efforts.
- Direct, coordinate, and review activities between sales and service departments.
senior account specialist
- Handle calls from customers inquiring about technical, billing, or sales.
- Perform payment investigations
- Track vendor orders, and payments through the full lifecycle to ensure that they are processed in compliance with customer service levels.
- Develops new accounts, maintains and grows existing accounts.
account specialist
- Principal purpose of an account specialist is to sell and manage all outlets in his sales territory.
- Sales Planning
- Muti-brand selling
- Sales Promotions
- Credit Management
- Managing Wholesalers
- Building goodlwill and customer relations
account specialist
- Covered task for team member who are out, either approved or unapproved leaves
- Covered for seasonal client task
- Assisted on difficult cases before being escalated for supervisor for intervention
- Acted as POC when team leader is out of the office
- Coached team members on correct policies and procedures observed when covering for their cases/ task
account specialist/supervisor team lead
- Scheduling and Man powering
- Making Sure that all shifts are filled up and all agents are performing well
- Coaching
- Answering escalated concerns from the customers
- Making sure quality services
account specialist
- Processing and evaluating the capacity of borrower.
- Financial spreads of his/her financial statement, Determine the financial ratios whether the borrower is passed or not.
- Identify the credit risk rating of the borrower.
- Solicit new clients for portfolio build-up.
- Preparing the loan documents and ensure the validation of all documents submitted.
- Monitoring the monthly payment and account visitation if the borrower’s does not pay in due date.
account specialist/retention sales
- Win back disappointed customers through empathy and compassion.
- Consult charts to determine charges for services provided.
- Promote products, services, and savings plans when appropriate.
- Provide co-workers with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Analyze financial activities.
- Ensure each customer is getting the best service provided.
account specialist
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties
- Use the internal proprietary software and technology of Rock Connections
- Participate in regular training on products and clients of Rock Connections
- Filter leads on behalf of Rock Connections clients
account specialist
- Establish good working relationships with key accounts’ decision-makers and anyone who has influence with respect to the handled categories.
- Monitor sales data, out of stock, pricing, stock levels, share of market, quality of displays (account merchandising standards) and analyze this information and prepare reports to identify areas for improvement to be able to implement strategies in maximizing sales and product visibility.
- Manage in store advertising, customized merchandising and promotional programs.
- Conduct regular store visits to assess overall business in the area and monitor competitive activities such as brand launching, advertising and promotion campaigns, price surveys and to inform management about such activities
- Ensure maintenance of accurate and updated database of all existing and potential accounts to assist identification of needs. Use this information for planning and implementation of programs.
- Conduct periodic business reviews with the top management/decision-makers of assigned accounts
- Prepare, propose and implement business-building plans for each account/ outlet