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- Suggested, designed and implemented robust & holistic digital strategies ensuring pillars of creation, curation, collaboration and conversation to build brand imagery
- Monitored the digital advertising campaigns using ad servers and analytic programs, while having a sharp focus on effectiveness from an ROI perspective
- Upon campaign completion, upsell product offerings to clients in an effort to see revenue
- Coach, motivate and lead a team of Account Leads, Sr. Digital Media Executives and Digital Media Executives
- Case Study Creation on the innovative campaigns done for the brands
- Creating Way Forward and Yearly Road Map for Brands
- Creating pitch for brands
- Generating sales, entering quotes, reservations, and orders. Billing, creating rental contracts, monitoring logistics, transactions, and invoices.
- Communicating with clients through email, and phone. Managing client accounts, scheduling deliveries and pickup
- Inventory knowledge and management. Creating spreadsheets and diagrams for all events and going onsite to meet with clients.
- Listen to team members’ feedback and resolve any issues or conflicts
- Utilized effective verbal communication and problem-solving skills to handle routine customer service inquiries.
- Documented customer files.
- Used discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
- Handled Mumbai branch accounts.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Organized collection work load according to degree and amount of delinquency .
- Wrote letters and approved form letters for use in collection attempts
- Maintain daily reports and providing it to the top management
- Managing account levels and making key decisions about account control
- Responsible for managing account at different marketplaces like Amazon , EBay, Walmart.
- Co-ordination with various Marketplaces for solving queries and issues regarding the account
- Manage bulk listings along with content creation
- Updating Product Data/ specifications/ Images/ Pricing/ Discount
- Brand management on Amazon.com : Creating listings, Managing Storefront , Competitor Analysis , Listing Optimization
- Use of excel spreadsheets(VLOOKUP, IF CONDITION and other functions), email correspondence, and working with online control panels.
- Developed a trusted advisor relationship with Marketing Heads, CXOs and decision-makers from prospective accounts.
- Managed retention, sales and margin growth of advertising business for online and offline properties.
- Gathered, analyzed, and distributed intelligence on services acquired using internal dashboards and Google Analytics.
- Grew individual revenue by 268% YoY in 2017-18 and by 89% YoY in 2018-19.
- Nurtured key accounts like ISB Hyderabad, Aon Hewitt, Simplilearn, Tech Mahindra with an average 16% YoY increase in business.
- Determined growth strategy for clients by evaluating current opportunities in the market and identifying new revenue streams.
- Devised a campaign management protocol through data analysis. This was accepted as the convention by the team, thus optimizing inventory allocation to best performing campaigns.
- Generated financial statements every month like monthly P & L – Fund Flow – Cash Flow .
- Online Banking related work like custom duty – stamp duty – TDS – GST.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using accounting software.
- Bay Area territory consisted of 100-125 medium-to-high margin accounts totaling over $22 million annual revenue
- Grew territory through cold calls to include large computer manufacturer and two textile accounts
- Worked jointly with our 3PL arm, bringing leads and helping execute APL Logistics sales in consolidation, forwarding, and warehousing
- Transitioned to new territory in Southern California in November 2005 to Transatlantic Sales Manager
- Acted as liaison and point person for transatlantic trade issues for sales team west of the Mississippi
- New territory carried largest transatlantic export budget in North America
- Proven track record of exceeding annual sales budget, exited last position performing 151% of profit (NTV) budget, APL’s main key performance indicator
- Actively creating, Building and maintaining strong, long-lasting customer relationships
- Forecasting and tracking key account metrics;
- Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs;
- Helping customers through email, phone, online presentations, screen-share and in person meetings;
- Creating and implementing long-term strategy for Key Account development, preparing sales plans and action plans to achieve them.
- Hold team meetings and briefings to manage expectation, make team changes if required to achieve the goal.
- Provide any training that team members need
- Monitor team members’ participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
- Manage the flow of day-to-day operations
- Review Revenue reports to determine the status of Revenues and the amounts of outstanding Collections.
- Analyze operations, trends, costs, revenues and obligations, to project future revenues and expenses.
- Maintain metrics, reports, process documentation, customers logs.
- Cashmemo Printing
- Day End Process
- Generate backup
- Filed tax returns and prepared governmental reports in compliance with strict standards.
- People Manager handling a team size of 20 including Sr. Catalog Associates, Catalog Lead and Associate Account Manager.
- Responsible for addressing vendor queries related to Images, A+ content, and Catalog updates.
- Provide resolutions within premium SLA.
- Set challenging goal for the team and work with them to achieve and improve the team metrics like SLA, FTR, TTR, Quality, Success etc.
- Connect with leaders and stakeholders for weekly business review and work with them on business plan.
- Identify opportunities and initiate projects related to process improvements, automation and work with respective team (BI, Tech Team, Process Specialist, and Program Management) to get the project completed on time.
- Load Form Sattlement
- Invoices
- Mobile Download & Upload
- Bill Process
- Meeting and exceeding sales quotas, providing quality customer
- Stock Return
- Visit Management
- Stock Allocation
- Manage schedules, assets, and overall projects to ensure designs, budgets, and project tracking requirements are met while identifying potential timeline constraints
- Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operation
- Work closely with various departments from sales, creative, finance, and production to ensure proper communication and workflow
- Represent company at trade association and education meetings to promote products
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales or credit contracts.
- Monthly reconcile vendor and client’s ledger and get balance confirmation.
- Ensure all Jobs should be close in system after that invoices dispatch to the clients.
- Monitor debtors and vendors ledger regularly.
- Monitoring Cash Transaction daily basis.
- Check day to day bank transaction and reconciliation.
- Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit management.
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter in the execution of various inspections.
- Recruit staff members, oversee training programs and assign inspection work to inspectors in Oklahoma, Missouri, Kansas, Louisiana, Tennessee, Georgia, Florida, Texas, Arkansas and other locations across the United States.
- Analyze operations to evaluate performance of inspectors in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Serve as liaisons between national inspection companies and inspectors.
- Represent NMFS and promote their objectives at official functions and conferences.
- Responsible for prospecting, pre-qualifying, and generating prospects for possible Sales.
- Been promoted as Team Leader/ Senior Account Manger to overlook agents and to guide them on how to handle proper sales call
- New client Acquisition and developing existing client relationships for ET ACETECH, South Asia’s biggest B2B exhibition across Architecture, Infrastructure and Engineering platforms that involved major Indian and International brands.
- Design and implement efforts to publicise events and promote sponsorships.
- Working as Office Management:.
- Attendance record maintenance.
- Staff leaves & advances record keeping.
- Networking And Sharing
- SndPro And HilalCare Kpo
- Cashmemo, Backoffice
- Sales Return
- Manage assigned accounts to increase business and deliver on all product initiatives including shelf placement of new items.
- provide volume estimates, and develop and maintain strong relationships with all key account personnel.
- Manage advertising and product category budgets without exceeding budget limit.
- Negotiate contracts with vendors, evaluate and select providers of services according to customer requirements.
- Establish and maintain relationships with individuals (patients) and/or business customers (nursing home/rehab employees) or provide assistance with problems these customers may encounter.
- Plan, direct, and coordinate the job duties/responsibilities of workers in the housekeeping and laundry departments of a nursing home.
- Analyze operations to evaluate performance of company staff in meeting objectives or to determine areas of potential staff changes, program improvement, or policy change.
- Prepare and submit monthly staff, linen and chemical/paper budgets for district manager approval.
- Prepare operational/monthly reports for district management analysis and for the nursing home and rehabilitation facility.
- Submit disciplinary reports to district management.
- Confer with housekeeping/laundry staff, nursing staff and nursing home/rehabilitation staff members to discuss issues, coordinate activities, or resolve problems.
- Elected to Sales Excellence Council: 2007,2008 and 2009 for outstanding customer retention and sales.
- Managed account base of 300+ businesses ranging from $6,000 -$500,000 per year in annual purchases. Total book of business exceeded 4 million dollars.
- Managed client database through two major CRM platforms: Salesforce and Salesnet.
- Developed and maintained a working relationship with each client and business, through phone, email and in person meetings.
- Conducted quarterly customer account reviews designed to increase margin, sales and bottom line profits.
- Experience in selling a variety of lines of business.
- Managed sales cycle from start to finish as we added new lines of business to each account.
- Responsible for management of $100 million in annual business for company’s largest global customer.
- Successfully led team to deliver and launch $57 million in new business.
- Negotiated commercial proposal, securing $40 million in replacement and new business growth.
- Identifying industry trends.
- Increase RS market presence and penetration of assigned base through pro-active engagement with customers at all level to deliver and exceed both online and offline sales of Electronic Components & related range of products.
- Formulate and implement account development plans to grow RS business with targeted customers and with the assigned customers base.
- Selling effectiveness and call planning efficiency to maximize business opportunities with customers.
- Account Development Planning – Utilize available tools to strengthen individual planning capabilities and translate objectives into actionable plans.
- Monthly and quarterly sales review – Present to sales management on the business outlook on a regular basis and forward planning of sales growth for the next financial quarters for the assigned customer base.
- Customer Base Profile – Ensure information of customers are updated in a timely manner to facilitate the execution of sales programs and services deliverable to customers.
- I am responsible for giving great customer service.
- Collecting delinquent and current accounts.
- Soliciting for new customers
- Following all policies and procedures
- Balancing cash drawers.
- Close loans.
- Sell products with loans.
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objective
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Maintain relationships with the restaurant partners and actively develop plans to engage with them to deliver client satisfaction and grow their business
- Retain partner portfolio by proactively identifying pain-points and solving them swiftly
- Ensure high degree of responsiveness and ownership to minimize escalations and denial of service cases for portfolio of restaurant partners
- Analyze and use data to create performance reports that effectively communicate value for partner
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- well-coordinated the implementation of all deliverables between multiple contacts on various cases to ensure all deliverables with supreme quality.
- worked on contracts with vendors or others partners to manage materials distribution, establishing distribution networks based on working schedule.
- curated social post content and monitored co-op content quality from media/influencers
- Confer with potential clients regarding chemical needs and advise on types of products that best suit their needs
