account manager Archives

Suggested, designed and implemented robust & holistic digital strategies ensuring pillars of creation, curation, collaboration and conversation to build brand imagery
Monitored the digital advertising campaigns using ad servers and analytic programs, while having a sharp focus on effectiveness from an ROI perspective
Upon campaign completion, upsell product offerings to clients in an effort to see revenue
Coach, motivate and lead a team of Account Leads, Sr. Digital Media Executives and Digital Media Executives
Case Study Creation on the innovative campaigns done for the brands
Creating Way Forward and Yearly Road Map for Brands
Creating pitch for brands

Generating sales, entering quotes, reservations, and orders. Billing, creating rental contracts, monitoring logistics, transactions, and invoices.
Communicating with clients through email, and phone. Managing client accounts, scheduling deliveries and pickup
Inventory knowledge and management. Creating spreadsheets and diagrams for all events and going onsite to meet with clients.
Listen to team members’ feedback and resolve any issues or conflicts

Utilized effective verbal communication and problem-solving skills to handle routine customer service inquiries.
Documented customer files.
Used discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
Handled Mumbai branch accounts.

Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

Organized collection work load according to degree and amount of delinquency .
Wrote letters and approved form letters for use in collection attempts
Maintain daily reports and providing it to the top management
Managing account levels and making key decisions about account control

Responsible for managing account at different marketplaces like Amazon , EBay, Walmart.
Co-ordination with various Marketplaces for solving queries and issues regarding the account
Manage bulk listings along with content creation
Updating Product Data/ specifications/ Images/ Pricing/ Discount
Brand management on Amazon.com : Creating listings, Managing Storefront , Competitor Analysis , Listing Optimization
Use of excel spreadsheets(VLOOKUP, IF CONDITION and other functions), email correspondence, and working with online control panels.

Developed a trusted advisor relationship with Marketing Heads, CXOs and decision-makers from prospective accounts.
Managed retention, sales and margin growth of advertising business for online and offline properties.
Gathered, analyzed, and distributed intelligence on services acquired using internal dashboards and Google Analytics.
Grew individual revenue by 268% YoY in 2017-18 and by 89% YoY in 2018-19.
Nurtured key accounts like ISB Hyderabad, Aon Hewitt, Simplilearn, Tech Mahindra with an average 16% YoY increase in business.
Determined growth strategy for clients by evaluating current opportunities in the market and identifying new revenue streams.
Devised a campaign management protocol through data analysis. This was accepted as the convention by the team, thus optimizing inventory allocation to best performing campaigns.

Generated financial statements every month like monthly P & L – Fund Flow – Cash Flow .
Online Banking related work like custom duty – stamp duty – TDS – GST.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers.
Debit, credit, and total accounts on computer spreadsheets and databases, using accounting software.

Bay Area territory consisted of 100-125 medium-to-high margin accounts totaling over $22 million annual revenue
Grew territory through cold calls to include large computer manufacturer and two textile accounts
Worked jointly with our 3PL arm, bringing leads and helping execute APL Logistics sales in consolidation, forwarding, and warehousing
Transitioned to new territory in Southern California in November 2005 to Transatlantic Sales Manager
Acted as liaison and point person for transatlantic trade issues for sales team west of the Mississippi
New territory carried largest transatlantic export budget in North America
Proven track record of exceeding annual sales budget, exited last position performing 151% of profit (NTV) budget, APL’s main key performance indicator

Actively creating, Building and maintaining strong, long-lasting customer relationships
Forecasting and tracking key account metrics;
Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs;
Helping customers through email, phone, online presentations, screen-share and in person meetings;
Creating and implementing long-term strategy for Key Account development, preparing sales plans and action plans to achieve them.

Hold team meetings and briefings to manage expectation, make team changes if required to achieve the goal.
Provide any training that team members need
Monitor team members’ participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Review Revenue reports to determine the status of Revenues and the amounts of outstanding Collections.
Analyze operations, trends, costs, revenues and obligations, to project future revenues and expenses.
Maintain metrics, reports, process documentation, customers logs.

Cashmemo Printing
Day End Process
Generate backup
Filed tax returns and prepared governmental reports in compliance with strict standards.

People Manager handling a team size of 20 including Sr. Catalog Associates, Catalog Lead and Associate Account Manager.
Responsible for addressing vendor queries related to Images, A+ content, and Catalog updates.
Provide resolutions within premium SLA.
Set challenging goal for the team and work with them to achieve and improve the team metrics like SLA, FTR, TTR, Quality, Success etc.
Connect with leaders and stakeholders for weekly business review and work with them on business plan.
Identify opportunities and initiate projects related to process improvements, automation and work with respective team (BI, Tech Team, Process Specialist, and Program Management) to get the project completed on time.

Load Form Sattlement
Invoices
Mobile Download & Upload
Bill Process

Meeting and exceeding sales quotas, providing quality customer
Stock Return
Visit Management
Stock Allocation

Manage schedules, assets, and overall projects to ensure designs, budgets, and project tracking requirements are met while identifying potential timeline constraints
Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operation
Work closely with various departments from sales, creative, finance, and production to ensure proper communication and workflow
Represent company at trade association and education meetings to promote products

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales or credit contracts.
Monthly reconcile vendor and client’s ledger and get balance confirmation.
Ensure all Jobs should be close in system after that invoices dispatch to the clients.
Monitor debtors and vendors ledger regularly.
Monitoring Cash Transaction daily basis.
Check day to day bank transaction and reconciliation.
Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit management.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter in the execution of various inspections.
Recruit staff members, oversee training programs and assign inspection work to inspectors in Oklahoma, Missouri, Kansas, Louisiana, Tennessee, Georgia, Florida, Texas, Arkansas and other locations across the United States.
Analyze operations to evaluate performance of inspectors in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Serve as liaisons between national inspection companies and inspectors.
Represent NMFS and promote their objectives at official functions and conferences.

Responsible for prospecting, pre-qualifying, and generating prospects for possible Sales.
Been promoted as Team Leader/ Senior Account Manger to overlook agents and to guide them on how to handle proper sales call
New client Acquisition and developing existing client relationships for ET ACETECH, South Asia’s biggest B2B exhibition across Architecture, Infrastructure and Engineering platforms that involved major Indian and International brands.
Design and implement efforts to publicise events and promote sponsorships.

Working as Office Management:.
Attendance record maintenance.
Staff leaves & advances record keeping.
Networking And Sharing
SndPro And HilalCare Kpo
Cashmemo, Backoffice
Sales Return

Manage assigned accounts to increase business and deliver on all product initiatives including shelf placement of new items.
provide volume estimates, and develop and maintain strong relationships with all key account personnel.
Manage advertising and product category budgets without exceeding budget limit.
Negotiate contracts with vendors, evaluate and select providers of services according to customer requirements.

Establish and maintain relationships with individuals (patients) and/or business customers (nursing home/rehab employees) or provide assistance with problems these customers may encounter.
Plan, direct, and coordinate the job duties/responsibilities of workers in the housekeeping and laundry departments of a nursing home.
Analyze operations to evaluate performance of company staff in meeting objectives or to determine areas of potential staff changes, program improvement, or policy change.
Prepare and submit monthly staff, linen and chemical/paper budgets for district manager approval.
Prepare operational/monthly reports for district management analysis and for the nursing home and rehabilitation facility.
Submit disciplinary reports to district management.
Confer with housekeeping/laundry staff, nursing staff and nursing home/rehabilitation staff members to discuss issues, coordinate activities, or resolve problems.

Elected to Sales Excellence Council: 2007,2008 and 2009 for outstanding customer retention and sales.
Managed account base of 300+ businesses ranging from $6,000 -$500,000 per year in annual purchases. Total book of business exceeded 4 million dollars.
Managed client database through two major CRM platforms: Salesforce and Salesnet.
Developed and maintained a working relationship with each client and business, through phone, email and in person meetings.
Conducted quarterly customer account reviews designed to increase margin, sales and bottom line profits.
Experience in selling a variety of lines of business.
Managed sales cycle from start to finish as we added new lines of business to each account.

Responsible for management of $100 million in annual business for company’s largest global customer.
Successfully led team to deliver and launch $57 million in new business.
Negotiated commercial proposal, securing $40 million in replacement and new business growth.
Identifying industry trends.

Increase RS market presence and penetration of assigned base through pro-active engagement with customers at all level to deliver and exceed both online and offline sales of Electronic Components & related range of products.
Formulate and implement account development plans to grow RS business with targeted customers and with the assigned customers base.
Selling effectiveness and call planning efficiency to maximize business opportunities with customers.
Account Development Planning – Utilize available tools to strengthen individual planning capabilities and translate objectives into actionable plans.
Monthly and quarterly sales review – Present to sales management on the business outlook on a regular basis and forward planning of sales growth for the next financial quarters for the assigned customer base.
Customer Base Profile – Ensure information of customers are updated in a timely manner to facilitate the execution of sales programs and services deliverable to customers.

I am responsible for giving great customer service.
Collecting delinquent and current accounts.
Soliciting for new customers
Following all policies and procedures
Balancing cash drawers.
Close loans.
Sell products with loans.

Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objective
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

Maintain relationships with the restaurant partners and actively develop plans to engage with them to deliver client satisfaction and grow their business
Retain partner portfolio by proactively identifying pain-points and solving them swiftly
Ensure high degree of responsiveness and ownership to minimize escalations and denial of service cases for portfolio of restaurant partners
Analyze and use data to create performance reports that effectively communicate value for partner

Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Resolving complaints and preventing additional issues by improving processes.

well-coordinated the implementation of all deliverables between multiple contacts on various cases to ensure all deliverables with supreme quality.
worked on contracts with vendors or others partners to manage materials distribution, establishing distribution networks based on working schedule.
curated social post content and monitored co-op content quality from media/influencers
Confer with potential clients regarding chemical needs and advise on types of products that best suit their needs