911 dispatcher Archives

Inserted all information given to me by officer into different systems during traffic stops or other high priority calls.
Memorized all the codes, towns, streets, highways, and districts to have a faster speed during critical situations.
Improved typing speed to ensure I inserted all information into call card as I received it.
Ability to maintain confidentiality
Monitor weather conditions and provide weather updates to field personnel regarding severe weather and sound civil defense sirens when directed during major emergencies and natural disasters.
Update, monitor, query, generate reports and communicate information to field personnel from federal, state and local computer systems and databases including, but not limited to: NCIS, stolen/wanted vehicle file, missing person file, verify information for all calls, warrants, missing persons/items, OFP’s, and criminal history and background databases.

Answered calls from 911 phone system and took basic information from callers in a calmly manner.
Routed calls to police, fire and ambulance service to meet individual call needs.
Communicated clearly to the first responders via radio.
Read system maps and caller information, and documented all details in the system.

Closely monitor all means of communication including, but not limited to: radio, telephone, fax and email.
Receive calls for emergency and non-emergency public safety services as the first point of contact within Aitkin County.
Prioritize requests for emergency and non-emergency services.
Determines the necessary information to collect for 911 emergency, non-emergency and administrative requests for service.
Organize, verify and accurately record information and generate reports (ICR).
Identify and dispatch the appropriate agencies to respond to calls for services; ensure clear and accurate communication between responding agencies.
Maintain and monitor the jail doors and cameras to ensure the security of the facility.

Excellent multi-tasking skills. Frequently it was required to take information from a caller, enter the request into the computer aided dispatch system, dispatch the call to the appropriate agency via radio, and monitor radio traffic. Often there might be multiple calls going on at the same time.
Excellent typing skills.
Ability to gather information from frequently, very anxious callers while entering the information into the computer to initiate an appropriate response by police, fire, or ems.
Ability to navigate a multiple line switchboard.
All calls needed to be handled in a professional manner taking into account the urgency of the call, empathy for the caller and establishing reassurance that their issues (emergent and non-emergent) are being provided for.
Process incoming calls for medical needs using Emergency Medical Dispatch protocols.

Able to handle high-stress multi-personnel calls while making quick decisions
Able to initiate, facilitate, and moderate conversation under all circumstances
Compile, administer, and report data intake and information to proper chain of command
Ability to use radio system and decode NATO phonetics
Be able to work with multiple agencies through out the county, state and federal governments.
Must have map reading abilities and be able to coordinate multiple personnel
Must be able to follow procedures diligently and document thoroughly

Promotes positive public relations
Reviews and dispatches calls for fire, police, and EMS
Maintains record of arrest and personal property
Receives and prioritizes calls and complaints concerning crimes, fires, and emergencies
Perform computer record searches; check warrant status on field detainees and in custody suspects
File warrants
Answer office calls and faxes

Answered and listened to all 911 calls.
Prioritized all calls.
Transmitted information to responding officers through a radio.
Sent the proper first responders to the correct location.
Ensured officer safety.
Communicate with co-workers and other agencies such as; Fire, EMS, and police to provide the proper help to the person in need.
Recorded all notes and actions into call cards for records.

Emergency and non-emergency police and medical dispatching.
Receive, interpret, record and dispatch calls according to set guidelines.
Providing citizens with the best solution to problems.
Acquiring an understanding of laws and codes at the city, county, state and federal level.

Discuss work problems or grievances with union representatives.
Perform clerical duties such as typing, proofreading, and sorting mail.ne, mobile, person-to-person, and emergency calls.
Answer emergency calls
Log all calls and get monthly totals