Instrumental in sales building as the marketing coordinator. Did $6500 in outside sales with fundraising and catered events in a 3 month period. Responsible for staff schedules, inventory management, restaurant financials such as: food cost, labor and supplies cost. Responsible for the leadership, development and training of all new hired staff as well as tenured employees.  I was also the store Human Resource Liaison with our corporate office, responsibilities were: training, employee insurance, worker’s comp issues and maintaining all employee files and updating our staff rosters to match with payroll reports.

Worked at 6 different locatios in Florida and Pennsylvania.
Served in multiple capacites, Kitchen Manager, Service Manager and Bar Manager.  Responsible for the hiring and training of all new employees. Write staff schedules, performed weekly inventory and invetory audits for both bar and kitchen.  Served in 2 locations as the regional training manager for all newly hired managers.  Oversaw their entire 8 week MIT program from weekly reviews to all certifications.  Was also the regional KM “Test Kitchen” for the Culinary Department.  Responsible for the testing and verification of all new menu items and recipes prior to company wide roll out.

Performed bi-weekly food inventories, ordered all food and restaurant supplies on a weekly basis.
Responsible for all daily specials, weekend brunch menu.
This opportunity allowed me to truly enhnace my food knowledge, while working for this sole propietor company. Allowed me to become very proficient with cutting and portioning a wide variety of fresh meats and seafood.

• Supervise warehouse and receptionist employees, which duties include, but are not limited to recommendations for hiring, performance evaluation, training of staff, work allocation, and problem resolution. 
• Provide products to internal and external customers in an efficient and timely manner; arrange for packaging, transportation, and delivery of goods.
• Maintain space, equipment, and supplies; manage inventory, transfers, and product rotation.
• Store items in an orderly and accessible manner in warehouse, tool room, supply room, and other areas; in order to ensure compliance with safety and OSHA regulations. 
• Develop and implement improve methods of materials handling, stock control, and packaging which promotes efficiency, services, and reduce costs for Division. 
• Conduct periodic or special inventory audits and reconcile physical counts. 
• Develop record keeping procedures and manage appropriate department records in accordance with applicable record retention policies and state government standards. 
• Participate in the development of operating goals and objectives for the unit; recommend, implement, and administer methods and procedures to enhance daily operations. 
• Perform varies job-related duties as assign that include but not limited to assemble and disassemble office furniture, perform minor computer repair and troubleshoot, and knowledgeable of basic vending machine maintenance. 
• Dispose of damaged or defective items, or return items to vendors for adequate credit for Division.
• Adhere to and participate in all division and statewide mandatory office and warehouse Safety Training.

• Assisted customers professionally, in person and on the phone, responded to questions, product selections, and requests for assistance.
• Involved in all aspects of inventory control by protecting company property, assets and ensuring store shrinkage was within or below company guidelines. 
• Issued Product Replacement Invoices, gift cards/Edge Cards, and purchase credits, as needed.
• Managed point of sale register efficiently and effectively; responsible for 100% accurate register count. 
• Utilized Microsoft Excel for capturing and maintaining store complaints, to ensure customer concerns were addressed appropriately and timely. 
• Consulted with Managers and District Managers regarding products, customer concerns and offered professional feedback, as needed.
• Used Microsoft Access to update related customer service databases accurately, within specified time frame.
• Proficient understanding of basic conflict resolution skills, including but not limited to, active listening, empathy, asking open-ended questions, avoiding the use of inflammatory responses, and offering relevant solutions quickly.
• Demonstrated poise and patience consistently in a fast-paced, potentially high-pressure customer service environment with largely unpredictable variances in activity.
• Complied with all GameStop policies and procedures, including but not limited to, those related to attendance, conflict of interest, confidentiality, honesty and ethical conduct