b4373cbf-f02a-4a76-8887-4e21580f5a58

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Jun. 2018 – Jul. 2018
Port Fredricka, Alaska
Agent, Corkery-Koepp

  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Nov. 2013 – Mar. 2014
West Patriciaton, Missouri
Agent, Mayer LLC

  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Handle customer complaints and take appropriate action to resolve them.
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
  • Review and update credit and loan files.
  • Compute payment schedules.
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or to set up payment plans.
  • Investigate missing checks, payment histories held funds, returned checks, or other related issues to resolve client or creditor problems.

Jun. 2009 – Aug. 2009
East Pageton, South Carolina
Trainee-Agent, Wolf, Medhurst and Gerhold

  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for credit card statement 
  • Monitor automated systems for outbound calls  
  • Keep records of calls placed and received, and of related charges. callers needing assistance.

Education

Jun. 2000
Associate of Science: Computer Secretarial Undergraduate

  • South Gutkowski College – North Yelena, Mississippi

Skills

Entrepreneurial Skill
Beginner

Financial Advisory
Skillful

Internet Marketing
Beginner

Appointment Setting
Experienced

e1ace2bb-f465-4a41-83a8-6742adcb84ec

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Detail-oriented professional offering 10 years of experience as a property and casualty adjuster adept at conducting thorough investigations, analyzing data, and providing resolutions.  Successful in handling 1st party and third party claims in a timely  manner, and strong technical skills including Microsoft Word, Excel.  Provides clear communication skills both verbal and written

Employment history

Insurance Producer, Kuphal, O'Kon and Pacocha. Lake Mirthaton, New Jersey
Dec. 2018 – Present
  • Help individuals to understand and assess their insurance needs, explained options available and assisted them in selecting the best policies at the best price 
  • Applies underwriting and eligibility guidelines to correctly price and bind policies according to established procedures
  • Established strong rapport with insured’s by demonstrating strong communication skills
  • Calculate premiums and establish payment method.

Insurance Analyst, Greenfelder-Kulas. West Salland, Michigan
  • Performed research, prepared correspondences for approved insurance policies
  •  Assists in reviewing various contracts, agreements, and addendums for approval 
  • Ensured compliance with contractual requirements
  • Managed liability and property certificate of insurance and provided  self-insurance correspondences to companies
  • Reviewed evidence of insurance from third parties

Casualty Adjuster, Koss, Lockman and Osinski. Jacobstown, New York
Sep. 2006 – Apr. 2012
  • Investigate and assess damage to property and review property damage estimates.
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  • Collect evidence to support contested claims in court.
  • Refer questionable claims to Special Investigation Unit
  • Managed complaint calls providing timely resolution

Education

Eastern Hegmann, Laraeburgh, Idaho
Master of Science, psychology, Aug. 2011

East Quitzon Academy, East Man, Minnesota
Bachelor of Science, Criminal Justice, May. 2011

Skills

Microsoft word

Excel

Strong Communication

Team Player

Organization

1f329ce7-6295-4db0-b57e-1555db948364

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Detail-oriented professional offering 20 years of experience as a Haag trained property claims field adjuster adept at conducting thorough investigations, analyzing data, and providing resolutions.  Currently handling 1st party homeowner property claims, and strong technical skills including Microsoft Office, Symbility, Eagleview, and Xactimate.

Employment history

Sep. 2019 – Present
Maggiochester, North Dakota
Insurance Claims Specialist, Dooley, Dicki and Walsh

  • Inspect problem roofs to determine the best repair procedures.
  • Estimate roofing materials and labor required to complete jobs, and provide price quotes.
  • Determine if damages are covered by insurance policy’s.

May. 2013 – Feb. 2014
Keeblerburgh, Virginia
Claims Adjuster, Olson-Harvey

  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates by using Symbility or Xactimate.
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  • Created on-scene claims handling guidelines with Home Office directors which included the recommended use of Custard Insurance Adjusters.

Sep. 2009 – Jan. 2010
New Shirleyfurt, Wisconsin
Branch Manager, Mayer Inc

 
  • Investigate and assess damage to property and create or review property damage estimates.
  • Review reports of employees and make corrections when necessary.
  • Conduct on-scene investigations.

Education

Apr. 2001
J.D.: Law

  • West West Virginia Academy – North Cathyborough, California

Jul. 1993
Bachelor of Science: Criminal Justice

  • The Mississippi Academy – Port Belinda, Oklahoma

Skills

Damage Evaluation
Experienced

Policy Interpretation
Experienced

Claims Adjusting
Expert

9ce03a00-c96f-43fb-be91-c8c5fd8a247b

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I am passionate about practical and research projects where you have the opportunity to face problems continuously. I consider myself a leader, since I have directed several groups from different areas of focus such as research, logistics, finance and engineering, fulfilling objectives, goals and obtaining recognition in some of them.

I have a good management of interpersonal relationships and customer service. I consider myself a curious, insightful, honest, enthusiastic, committed, confident person, who always looks for growth and learn from the people and situations that life presents us.

Employment history

Agent, Gleason-Bruen. Cormiermouth, Florida
Sep. 2017 – Nov. 2017
  • Provide assistance for customers with special billing requests.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Director of logistics, Bayer Inc. Pfefferhaven, Colorado
Sep. 2016 – Dec. 2016
  • Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Plan or implement improvements to internal or external logistics systems or processes.

Fiancial Director, Konopelski-Mante. Naderborough, Wisconsin
Jul. 2016 – Aug. 2016
  • Contact prospective customers to present information and explain available services.
  • Calculate costs for billings.
  • Read corporate reports and calculate ratios to determine best prospects for profit on stock purchases.

Education

Western Colorado Academy, Karmenside, Alaska
Associate of Applied Science, Engineering, Present

Hackett Academy, Lake Brady, Indiana
Associate of Science, BPL, Aug. 2011

Skills

Office
Experienced

Projects leadership
Experienced

Customer Service
Experienced

Problem solving
Experienced

Financial management
Experienced

c4055d9c-4f92-435b-8346-bccf6c613d82

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

 Results-driven dedicated professional with 2 years of experience in the Hospitality Industry. Proven track record of exceeding aggressive performance metrics within highly visible hotels. Talented at delivering exceptional guest experiences through excellent communication skills thorough preparation and an eye for the details that others overlook. 

Employment history

Jul. 2017 – May. 2018
Erastad, Virginia
AGENT, Smitham, Funk and Farrell

  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Provide relay service for hearing-impaired users.
  • Keep records of calls placed and received, and of related toll charges.

Dec. 2015 – Jan. 2016
South Shelbyview, Iowa
Bank Coordinator, Senger, Armstrong and McGlynn

  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Examine, evaluate, or process loan applications.
  • Network within communities to find and attract new business.
  • Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
  • Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.

Aug. 2012 – Dec. 2012
Brandonborough, Pennsylvania
Waiter, O’Conner Group

  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Inform customers of daily specials.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Garnish and decorate dishes in preparation for serving.
  • Describe and recommend wines to customers.

Education

Nov. 2012
High School Diploma: FOOD AND BEVERAGES

  • Waters Academy – Kentonburgh, Utah

Jul. 2012
High School Diploma: FOOD AND BEVERAGES

  • Southern Schmitt University – Coletown, Indiana

Skills

PROGRAMMING
Experienced

FOOD AND BEVERAGE
Expert

COMPUTER SKILL OR ENCODING
Skillful

5a4af6e7-06d2-487f-8c73-b6cc28615aa6

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies.  Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets.  Deep technical knowledge with proficient use of QuickBooks and Excel programs.
Highly-ethical, qualified Non-Profit Professional armed with extensive experience developing and executing strategic plans to lead organizations business development, financial growth, and long-term sustainability.  Superb ability to succeed in challenging, high-pressure, deadline-driven environments.                                                                      >Knowledge in Word Perfect, Windows and Lotus 123.                                                                                        > 2 Years Experience in Quality Assurance.
>. Possesses enthusiasm and passion for others. Excellent communications skills, creative drive, patience, and humor.                                                       > Ability to work under stressful situations.                 > Ability to work  and split Shifts.                                     > Developed Interpersonal skills during more than 14 years Experiences.  

Employment history

Senior Agent, Heathcote-Jones. Hanebury, Idaho
Aug. 2017 – Sep. 2017
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  •  Keep records of collections and disbursements, and ensure accounts are balanced.
  • Worked with fraud accounts. Work combined billing, local, managers call back and takeover, Casual Usage. Lec reassigns, High Toll Credit.
  • Credit Representative, working inbound and outbound calls. Collecting as soon as possible all while keeping the customer in the buying cycle.                                                                                                     > Received Awards for being in the top 6 Collections in 2005, as well in 2007, 2008 and 2010.

Supervisor, Goyette-Lemke. West Robbyville, Montana
May. 2013 – Sep. 2013
  • Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with other sustainability professionals.
  • Provide technical or administrative support for sustainability programs or issues.     Make sure that customers are satisfy with the service that we provide to them.

Customer Service, Brown-Moore. Padbergfort, Wyoming
Dec. 2009 – Jun. 2013
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review customer policy terms to determine whether a particular service will help the customers with their services.
  • Check to ensure that appropriate changes were made to resolve customers’ problems. Usage Management Work List Specialist, Sales Representative.                                                                                                 > Assisted Representatives With  Customers takeovers.                            >Had the ability to provide Customers with adjustments.

Education

South Will, South Dominque, Arkansas
MBA, Public Relations, Jan. 1998

Southern California Institute, East Fawn, Utah
BBA, Business Administration, Apr. 1992

Thompson Academy, Antionebury, Iowa
High School Diploma, Diploma with Business Administration, Apr. 1987

Skills

Fluent in Spanish
Expert

Fluent in English
Experienced

More than 14 years experience with Customer Service.
Skillful

d541f5d0-8c66-47e5-aa28-12734606ba83

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills, troubleshooting skills, billing disputes and ability to build and cultivate relationships to drive business retention. 

Employment history

Agent, Brakus LLC. Cierraside, Alaska
Aug. 2019 – Present
 
  • Providing troubleshooting steps over the phone to make sure all services on the phones are working.
  • Doing bill explanations, refunds, disputes, payment, payment plans, sales over the phone.

Agent, O'Hara LLC. Binsburgh, Colorado
Aug. 2017 – Oct. 2017
  • Providing a troubleshooting steps over the phone to make sure all services on the phones are working.

Agent, Corwin, Ledner and Bahringer. Borisfurt, Delaware
May. 2016 – Jun. 2016
  • Main goal is to collect payments over the phone.
  • Setting up payment plan for the balances.
  • Bill explanation or billing disputes.

Education

Eastern Grady Academy, South Yevetteville, New Jersey
Bachelor of Science, Industrial Engineering

Skills

Tech Support

Communication

Typing

b1f1c0e3-58de-4c96-a843-40a34869b37b

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Driven professional with outstanding client service and strategic planning skills. Offering 5 years of experience in promoting network expansion and revenue growth. Highly capable of leading development through expertise and Sales acumen. Achievements include expanding the customer base by 64 % and bringing in more than $4.8 million annually in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and capability to travel.  Focused and well-known for turning problematic accounts into long term customers. Detailed and quick-paced and a true team player.

Remarks

Employment history

Insurance Analyst, Ryan-Zemlak. Stantonburgh, Kansas
May. 2019 – Present
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
  • Review company records to determine amount of insurance in force on single risk or group of closely related risks.

B2B Sales & Client Resolution, Dickens, Nader and Predovic. West Jospehton, Washington
Feb. 2017 – Oct. 2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Monitor customer preferences to determine focus of sales efforts.
  • Used MILO software to maintain a company database with essential account and sales information
  • Identified prospects’ needs and developed appropriate responses along with information on fitting products and services
  • Explain products or services and prices and demonstrate use of products.

Sales Manager, Zemlak, Douglas and Reinger. Robbieland, Arizona
Mar. 2016 – Jul. 2016
  • Increased revenues by 64% within the first year of appointment as Sales Manager
  • Managed the workflow of all business processing including the preparation of reports to support the sales department. 
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Monitored sales team performance, analyzed sales data and reported information to area managers. 
  • Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.

Education

East Schowalter, Krystynachester, Mississippi
Bachelor Of Commerce, Marketing Management & Finance

East Hartmann College, Weberburgh, Montana
OTL License, Insurance

Skills

POS Casper Software Expert

Solution Selling

Strategic Planning

CISCO & MILO proficiency

Sales Presentations

OTL Licensed

Negotiation Skills

Multitasking

099cd5ea-01fd-4a94-a47c-6b8118b86ac3

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I can work with minimal assistance and can make good decision if needed. I have experienced leading groups or teams. I’ve been a support for new member’s of the campaign. Attendance wise, I have good records and even get incentives for having perfect attendance most of the time. I never had issues on process infraction when it comes on quality audits. Gaining new knowledge and experience on my new company will be a great pleasure.

Employment history

Jan. 2016 – Present
Gerardville, Virginia
Agent, Ferry-Schimmel

* Answering queries of customer on broadband, telephone and TV services.
* Capturing and securing customer information base on GDPR policy.
* Guiding and encouraging customer to complete checks and trouble shooting to fix customer service issue.
* Ensuring good customer service and satisfaction is provided while resolving customer issues.
* Transcribing data and resolutions on system real time. 
* Take further actions like, logging complaints and updating customer on case status or ongoing service issues that they have reported.

Oct. 2008 – Jun. 2009
Stantonstad, New Hampshire
Live Relay Agent, Casper Inc

* Correctly connect customer to the right department for their concern.
* Ensuring Average Handling time is met for each calls.
* Identifying customers’ queries as soon as possible.

Jun. 2001 – Oct. 2001
Dickinsonbury, Nevada
Information Officer / Nursing Aid, Wisozk LLC

* Capturing patients information and file them on data base.
* Prepare and assist doctors need for minor surgery.
* Provide first aid treatment for minor clinic cases.
* Attend voluntary medical missions.

Education

Bachelor of Science: Nursing

  • The South Carolina Academy – Port Andres, North Carolina

Skills

Customer Service
Experienced

Technical
Experienced

Live
Experienced

fecd0267-87b2-4d37-ab43-19e1d10ad90d

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Agent, Satterfield, Legros and Ankunding. New Mckinleymouth, Missouri
Jan. 2019 – Feb. 2019
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Keep records of calls placed and received, and of related toll charges.

Agent, O'Reilly-Hagenes. Cherlymouth, Louisiana
Jan. 2018 – Feb. 2018
  •  
    I was in customer service and sell department. 
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Provide assistance for customers with special billing requests.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Education

The Stark Academy, Champlinview, Arkansas
High School Diploma, Accounting, Nov. 2015

Skills

Communication.

Ability to Work Under Pressure.

Decision Making.

Conflict Resolution.

37f17939-17fa-47ea-9977-66aa70a8f169

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Talented, unique, passionate Graphic Designer with extensive experience creating persuasive and attractive marketing and communications materials.  Technical skills include 3D design, Photoshop and Excel Programs.  
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences.  
Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management.  Equipped with 10+ years of experience in the areas of sales, marketing, business operations and development.  Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.  

Employment history

Agent, Labadie-Schuster. South Shaunchester, Missouri
Jul. 2019 – Present
  • Plan tour itineraries, applying knowledge of travel routes and destination sites.
  • Resolve any problems with itineraries, service, or accommodations.
  • Sell travel packages.
  • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
  • Evaluate services received on the tour, and report findings to tour organizers.
  • Give advice on sightseeing and shopping.

Retailer, Sporer-Hagenes. Prosaccoburgh, Kentucky
Sep. 2015 – Oct. 2016
  • Use computers to produce signage.
  • Plan commercial displays to entice and appeal to customers.
  • Dress mannequins for displays.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches.

Store Manager, Nolan LLC. Maggioport, Montana
Jul. 2012 – Jan. 2014
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Determine price schedules and discount rates.
  • Monitor customer preferences to determine focus of sales efforts.

Artist & Retailer, Bradtke, Konopelski and Rolfson. New Nelson, Connecticut
Oct. 2007 – Nov. 2011
  • Use materials such as pens and ink, watercolors, charcoal, oil, or computer software to create artwork.
  • Submit preliminary or finished artwork or project plans to clients for approval, incorporating changes as necessary.
  • Render drawings, illustrations, and sketches of buildings, manufactured products, or models, working from sketches, blueprints, memory, models, or reference materials.
  • Shade and fill in sketch outlines and backgrounds, using a variety of media such as water colors, markers, and transparent washes, labeling designated colors when necessary.
  • Create and prepare sketches and model drawings of cartoon characters, providing details from memory, live models, manufactured products, or reference materials.

Education

Northern Montana University, West Renaldo, Pennsylvania
Bachelor of Arts, Painting, Sep. 2003

Skills

Seller
Experienced

Artist
Expert

Communication
Expert

7c0c0995-827d-486e-a7a4-11a80caeb408

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

 

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Education

South Abernathy, Wilkinsonhaven, Maryland
Bachelor of Science, Business, Oct. 1992

Employment history

Agent, Little, Emmerich and Gerlach. New Lashawnport, Oklahoma
Jan. 2013 – Present
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
  • Develop marketing strategies to compete with other individuals or companies who sell insurance.

Agent, Graham, Jast and Borer. North Owenville, Georgia
Jul. 2009 – Apr. 2010
  • Develop marketing strategies to compete with other individuals or companies who sell insurance.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Manager, Stracke-Reinger. West Roxanna, New York
May. 1997 – Feb. 2007
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
  • Prepare and manage departmental budgets.
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.

Skills

Self motivated
Experienced

Technology
Skillful

Leadership
Experienced

ae9d2f84-195d-4090-936b-37dada81280d

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly, and dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Comic Artist/Illustrator, Jast and Sons. Raisatown, Nevada
Feb. 2016 – Present
As a Comic Artist and Illustrator:
  • Create illustrations for board games, comic books, children’s books, and other products.
  • Work with clients to ensure a clear understanding of client needs, final product specifications, and stylistic preferences.
  • Develop project budgets for approval, estimating timelines and material costs.
  • Use materials such as pencils, pens, ink, markers, or computer software to create artwork.
  • Keep communication channels open with clients, for approval and to discuss any need for modifications.
  • Work with third party production departments to ensure final products are up to standards.
  • Exhibit at comic book conventions and art festivals, selling directly to customers, processing payment transactions, taking requests and developing relationships with customers and peers in the field.
  • Maintain social media presence and website for personal work, with links to all online stores, social media channels and YouTube channel.
  • Plan, film and edit videos for YouTube channel.

Pension Analyst/Pension Specialist, Witting and Sons. Port Elidiamouth, New York
Oct. 2009 – Nov. 2011
As a Pension Analyst on the Overpayments Team:
  • Worked within the guidelines stipulated by the pension plans of the various companies that Fidelity Investments manages.
  • Worked closely with various teams across Fidelity and any client contacts to find errors made while processing pension benefits, which may have led to a payment to a participant beyond what they were due per their pension plans guidelines.
  • Researched the validity of any errors made and notify the affected participants of any excess benefits paid to them beyond what they were due per their pension plans guidelines.
  • Arranged the recovery of excess amounts paid to participants through benefit adjustments, or establish repayment schedules, based on customers’ financial situations.
  • Received payments and posted amounts paid to customer accounts.
  • Located and monitored overdue accounts, using computers and a variety of automated systems.
  • Answered customer questions regarding problems with their accounts.
  • Streamlined any processes to improve adherence to plan rules, the efficiency of data collection, and the completion of tasks within timelines required by company guidelines.
  • Worked directly with participants, their relatives, and financial advisors to communicate, advise and de-escalate when necessary.
As a Pension Specialist on the Defined Benefits Death Team:
  • Updated company records when a notification was received that a pension plan participant had passed away.
  • Ensured that any ongoing benefits were stopped, and confirmed whether further benefits were due per the pension plan rules to beneficiaries of the recently deceased.
  • Processed documentation received such as death certificates, marriage licenses, and beneficiary designation forms.
Throughout tenure at Fidelity Investments:
  • Facilitated team meetings, to effectively communicate expectations,  best practices and new solutions to previous practices.
  • Performed on the job training of any new team members. 
  • Collaborated with a variety of associates and teams from all over the company, in person and through phone/video conferencing.
  • Attended training meetings and completed self-paced trainings to ensure best practices were in place, and company and governmental guidelines were understood and adhered to.

Education

North Wisconsin Institute, Bernettamouth, New Jersey
Bachelors of Fine Arts, Sequential Art, Aug. 2001

Skills

Photoshop
Experienced

Illustration
Expert

MS Office
Skillful

Customer Service
Experienced

Communication
Experienced

Project Management
Experienced

f43fd176-7e9c-4f4b-8292-1db046122efe

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Agent, Rolfson LLC. Gerrymouth, Colorado
Aug. 2017 – Sep. 2017
Worked as an agent in Teleflex, handling 2 accounts simultaneously.  became a PA after 2 months and was about to be promoted to Admin. 

  • Promote company products, services, and savings plans when appropriate.

Agent, Hayes, Ankunding and Ledner. Brownville, Minnesota
Nov. 2015 – Dec. 2015
I was an Agent there handling their Walmart Account, and was promoted as a temporary SME after 3 months and was one of the last 3 of our wave that wasn’t “let go”. 

  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.

Education

Dibbert Academy, Mrazfurt, Iowa
Bachelor of Science, Information Technology, Dec. 2019

Skills

Photoshop
Skillful

MySQL
Skillful

MS Office
Skillful

Admin
Beginner

Project Management
Novice

Online Marketing
Skillful

Blender 3D Software
Experienced

15336a15-c82b-4bee-a370-efd96dc94983

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Im 28 years old. My love in life our my 3 boys. They are what keeps me motivated on the daily. Im a very outgoing person, I love working with the public and getting that opportunity to meet new people. Im reliable and very flexible. I leave my home life at home and work at work. I work well with others and as well as work alone.

Employment history

Jun. 2018 – Present
West Yaelside, Oregon
Agent, O’Reilly, Kautzer and Abernathy

Direct Tv call center. Tech support. Answer telephones. Trouble shoot with customers with directv issues. Make sales and maintain stats at a certain percentage. 

Aug. 2017 – Sep. 2017
West Rosio, Kansas
Delivery Driver, Beer Inc

  • Take customers orders
  • answer phones
  • prepare customers orders
  • Stock salad bar
  • vaccum
  • sweep and mop
  • Deliver orders
  • Wipe tables
  • greet customers
  • count back change
  • receive payments
  • lottery

Apr. 2013 – Jan. 2014
West Tamiberg, New Jersey
Cook/Counter, Jakubowski-Graham

  •  Greet Customers
  • Answer phones
  • product ordering
  • scheduling
  • wipe counters and tables
  • take customers orders
  • prepare customers orders
  • open and close restaraunt
  • cleaning duties; sweep,mop,take garbage out,clean bathrooms
  • clean grill

Education

Dec. 2015
Associates in Business Management: Business Management

  • Eastern Pennsylvania College – West Adalbertoport, Montana

May. 2006
High School Diploma: General Studies

  • Renner Institute – Milochester, Indiana

Skills

Organized
Experienced

Communicating
Experienced

Customer Service
Experienced

Answer Phones
Expert

Time Management
Experienced

Sales
Skillful

Team Work
Expert

Flexible
Experienced

Reliable
Experienced

Quick learner
Expert

8cc48ce1-659d-40f4-ab2a-13920dcf0b82

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Trustworthy, dependable, responsible Person with  years of experience providing ongoing support to a notable team within the workforce industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.
Highly-motivated focused  experience as an assembly manufacturing and production process engineer.  Adept at identifying and implementing shop floor process optimization and control methods .  Consistently participates in lean manufacturing and continuous improvement initiatives  and  ability to multi-task in a fast-paced, results-driven environment.

Employment history

Sr. Agent, Shanahan, Collins and Parker. Jenicemouth, Texas
Sep. 2012 – Present
Working here at Iqor in the fraud department for directv/at&t making sure people is using the correct info like ssn, name, and address….also making sure people who had directv pay their bill before getting a new account…..
  • Provide assistance for customers with special billing requests.

Supervisor, Cummings LLC. South Edwardland, Rhode Island
Jul. 2013 – Jun. 2014
My job consist of me cleaning restaurants hood vents and fans after hours……I also cleaned concrete as well as buildings…..made sure the job was cleaned and done correctly …..I really enjoyed but business became slow

prototype, Prosacco-Conroy. Hermannborough, Arkansas
Jul. 2011 – Oct. 2011
With this job I used to work on military trucks for the government…..I setup antennas,dvr,walkie talkie…..also made sure that equipment work correctly…..I was on a team that made the final decision how the trucks should be setup before it goes to the assembly line ……I really enjoyed this but they had a major layoff and it was last to hire fire to let go.

cook, Gorczany, Langworth and Greenfelder. Ashlynberg, Virginia
Aug. 1999 – Jul. 2002
I was a cook at this restaurant …..started off at night cooking lunch and dinner…..and end with the morning shift cooking breakfast as a supervisor……and the reason why I left because they closed 

assembly line, Beier, Kohler and Nitzsche. Mikeberg, Kentucky
May. 1998 – Aug. 1998
with this job I work on the assembly line working on diesel engines…..putting them together making sure all the screws and bolts is in the right place and tighten for the next person …..I work this job thru a temp angency

Education

Bashirian Institute, Lavinahaven, New York
GED, mechanic, Apr. 2003

Skills

Mechanical

assembler

equipment uses

54f0f1db-1a72-4190-a9c6-ce7da7ffc5c8

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management.  Equipped with 5+ years of experience in the areas of sales, marketing, business operations and development.  Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.

Employment history

Senior After Sales Executive, Fahey Inc. South Marion, Kansas
Jul. 2019 – Present
  •  Maintaining a positive, empathetic and professional attitude toward customers always • 
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc., hence responding promptly to customer inquiries
  •   Communicating with customers through various channels and platforms
  •  Acknowledging and resolving customer complaints 
  • Knowing our products inside and out so that you can answer questions
  • Familiarize yourself, develop and optimize support and service processes, tools, and systems
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues always 
  • Providing feedback on the efficiency of the customer service process 
  • Working in tandem all After-Sales executives 
  • Ensure customer satisfaction and provide professional customer support 
  • Maintains customer records by updating account information 
  • Ensure clients are tended appropriately in line with set customer service standards 
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Assist clients in resolving issues and complaints concerning purchased products 
  • Build and establish good work relationship with clients to facilitate increased patronage 
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Develop and implement strategies effective for ensuring a satisfied clientele
  • Research, prioritize and resolve customer issues in timely and accurate fashion. 
  • Maintain documentation of customer inquiries and responses for future reference. 
  • Resolve customer complaints via phone, email, mail or social media 
  • Use telephones to reach out to customers if required and verify account information
  • Greet customers warmly and ascertain problem or reason for calling 
  • Be the point of contact for our customers 
  • Greet and address customers in a friendly and respectful way 
  • Manage large volume of customer calls in friendly and courtesy manner 
  • Provide outstanding and exceptional customer service 
  • Return customer calls in a timely manner to ensure customer satisfaction 
  • Handle dissatisfied customers in a polite and professional fashion 
  • Track and follow-up all customer requests in a timely manner 
  • Maintain broad knowledge of all company products and services 
  • Identify and implement new process plan to improve customer support 
  • Maintain procedures and processes for first level problem determination 
  • Work with department head to address and resolve customer issues efficiently 
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 
  • Keep records of customer interactions, process customer accounts and file documents 
  • Follow communication procedures, guidelines and policies 
  • Go the extra mile to engage customers 
  • Contribute to team effort by accomplishing related results as needed 
  • Manage large amounts of incoming calls 
  • Identify and assess customers’ needs to achieve satisfaction 
  • Build sustainable relationships of trust through open and interactive communication 
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Open and maintain customer accounts by recording account information 
  • Train new After-Sales executives, if required, to achieve set objectives and targets 
  • Maintain contact with clients to obtain customer feedback regarding product/service quality 
  • Liaise with departmental head to discuss plans necessary for enhancing performance 
  • Oversee all After-Sales services ensure customer satisfaction 
  • Maintain an up-to-date knowledge of job operations 
  • Provide periodic reports to department head on all After-Sales customer activities 
  • Ensure compliance with all general and company policies when carrying out job duties. 

Agent, Kuhn-Block. Robelview, Vermont
Jan. 2018 – Mar. 2018

Unit Sales Manager, Wiza-Schoen. DuBuquefurt, Mississippi
Jul. 2016 – Sep. 2017
  • Researched and updated all required materials needed for firm and partners.
  •  Approved all sales staff budget expenditures.
  •  Trained all incoming sales team members.
  •  Promptly resolved all customer requests, questions and complaints.
  •  Supported the sales team in writing proposals and closing contracts.
  •  Attended sales training camp and brought best practices leadership back to the team.
  •  Developed a comprehensive training program for new sales associates.
  •  Built relationships with customers and the community to establish long-term business growth.
  •  Planned and directed staff training and performance evaluations.

Sales Manager, Harris Inc. Tamekaland, New Mexico
Jun. 2016 – Jun. 2017
  • To archive sales target required on weekly, fortnight or monthly basis. In addition, may be required to handle other duties relating to Sales Department as and when necessary when assigned.
  • Archieving growth and hitting sales target by successfully managing the sales team.
  • Designing and implementing a strategic sales plan that expand company’s customer base and ensure it’s strong presence.
  • Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
  • Follow up strategies to receive, and close clients what he has been trained on in the office or plantation tours.

Agent, Pfannerstill-Boyer. West Felicitasmouth, South Carolina
Feb. 2015 – May. 2015

Mortgage Specialist, Farrell-Barrows. North Reymouth, Hawaii
Nov. 2013 – Dec. 2013
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  •  Created strategies to develop and expand existing customer sales.
  •  Received “Top performer of Rookie” award.
  •  Submitted loan applications to the underwriter for verification and recommendations.
  •  Recommended loan approvals and denials based on customer loan application reviews.
  •  Developed and maintained relationships with local real estate agents.
  •  Maintained strict confidentiality of bank records and client information.
  •  Maintained friendly and professional customer interactions.

Assistant Manager, Weber LLC. Lake Shelton, Massachusetts
Jul. 2012 – May. 2013
  • Managed staff of 20 sales associates, 2 team leaders and 1assistant managers.
  •  Counted cash drawers and made bank deposits.
  •  Interviewed job candidates and made staffing decisions.
  •  Organized private mailbox system using mailbox manager software.
  •  Hired, trained and evaluated personnel in sales and marketing.
  •  Assigned employees to specific duties to best meet the needs of the store.
  •  Examined merchandise to verify that it was correctly priced and displayed.
  •  Scheduled and led weekly store meetings for all employees.
  •  Instructed staff on appropriately handling difficult and complicated sales.
  •  Completed profit and loss performance reports.
  • • Trained and developed new associates on POS system and key sales tactics.
  •  Planned budgets and authorized payments and merchandise returns.
  •  Reported to the district manager regarding all store and staff issues.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  •  Generated repeat business through exceptional customer service

Education

East Kilback, Reynoldsborough, Texas
High School Diploma, Commercial Art & Economic, Mar. 2010

Skills

store management

Loans

Business Strategies

Recruiting

Business Development

Investments

Negotiation

Coaching

Customer Service

Training

5a4fe0d2-f843-488f-ba2c-c7b84de2f85c

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Sep. 2018 – Oct. 2018
Roderickfort, Alabama
Electrician Helper, Rodriguez-Fritsch

  • Connect wires to circuit breakers, transformers, or other components.
  • Repair or replace wiring, equipment, or fixtures, using hand tools or power tools.
  • Test electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, or oscilloscopes, to ensure compatibility and safety of system.
  • Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures, using hand tools or power tools.

Feb. 2018 – Apr. 2018
New Hipolito, Delaware
Agent, Hegmann, Waelchi and Smith

  • Promote company products, services, and savings plans when appropriate.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Update directory information.

Apr. 2017 – Jun. 2017
Irmgardtown, New Hampshire
Agent, Blanda-Wolf

  • Keep records of calls placed and received, and of related toll charges.
  • Promote company products, and services.
  • Provide assistance for customers with special billing requests.

Education

Sep. 2015
High School Diploma: Nursing

  • South Borer – Lake Lizethshire, Maryland

Skills

HTML
Skillful

Computer systems
Skillful

Fast Typing
Skillful

Online marketing
Skillful

3729bee2-2408-40fe-a9f5-545cc93b473f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Recent  graduate outffitted with a High School Diploma. Played three sports in high school which taught me time management and hard work pays off. Working in a restaurant and having Culinay classes before equipped me with the tools and knowledge to advance into Culinary Arts education. Worked with kids which gained experience on being responsible.

Employment history

Agent, Barton, Goyette and DuBuque. East Blairberg, Kentucky
Sep. 2018 – Nov. 2018
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

cashier, Schamberger LLC. Lake Berneice, North Carolina
Jan. 2018 – May. 2018
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.

Education

West Colorado Academy, North Madonna, Rhode Island
High School Diploma, Education, Apr. 2018

Skills

Bilingual

Social

Time Management

Communication

Work under pressure

951bba11-ac43-4b94-aa8c-dc30a6907021

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

My name is Srabani Sarkar from Bhopal, MP. I am currently pursuing my graduation in Bachelor of Management Studies from Jagran Lakecity University, Bhopal. I am currently working with Rope Skipping Federation of India as Judge and coach. I am often invited as Judge in national championships conducted every year. I was a national player of rope skipping in my school days which led to me in this position. Recently I did 2-month internship from Life Insurance Corporation of India as an agent and learned about their marketing and sales department. In the past, I worked as an operation manager at an event management company. Though these internships I have learned teamwork, leadership skills, and time management which would help me to work with full effectiveness and efficiency in any organization for achieving the end goal.

Employment history

Judge & Coach, Farrell-Stiedemann. Ruthieview, Utah
Aug. 2018 – Present
I am a certified Judge and Coach of RSFI. I participate as a Judge or Coach in several national rope skipping championships held every year. 

Agent, Mertz Group. South Lindsay, Texas
May. 2019 – Jun. 2019
I worked in Life Insurance Corporation of India as summer intern. I worked as an agent and studied to working in marketing and sales department. 

Operation manager, Spinka, Metz and Grady. North Jefferyfurt, Colorado
Dec. 2018 – Jan. 2019
I did my first internship from event management company called “CheerfulWe”. I worked as operation manager. My responsibilities was sending offer mails to several hotels and restaurants for conducting events and managing contacts with vendors for any event or party.

Education

Eastern Utah University, Gusikowskiport, Massachusetts
Bachelor of management studies, Business, Present

Southern Crona Institute, Grimesport, North Carolina
High School Diploma, Commerce, Feb. 2018

Skills

Marketing management

Excel

Leadership

Operational management

Human resource management

Digital marketing

68e43bb7-c5d3-43af-bad1-8bdf2b8d919a

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Insurance Sales Agent, Steuber Inc. North Odis, Kansas
Dec. 2012 – Mar. 2013
  • Sell Policies to different Clients.
  • Metting with Clients and Management heads.
  • Assessed Client’s requirements and recommend policies as per their needs and budget.
  • Call potential clients to expand their customer base.
  • Explain features and various policies.
  • Maintain electronic and paper records.
  • Help
  • Obtain information needed to complete legal documents, such as death certificates or burial permits. policyholders settle claims. 

Production Operator, Hilll-Johnson. Lake Gayle, Missouri
May. 2009 – Aug. 2009
  • Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Maintain machine tools in proper operational condition.
  • Diagnose machine tool malfunctions to determine the need for adjustments or repairs.
  • Dispose of scrap or waste material in accordance with company policies and environmental regulations.
  • Enforce safety and sanitation regulations.
  • Start machines, monitor their operations and record operational data.

Project Personnel, Bayer-Bins. South Frankview, Nevada
Sep. 2008 – Dec. 2008
  • Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
  • Position, align 
  • File, lap, and buff parts to fit, using hand and power tools.
  • Pack or fold insulation between panels.
  • Pack or fold insulation between panels.
  • Operate or tend automated assembling equipment, such as robotics and fixed automation equipment.
  • Calculate dimensions or tolerances, using instruments such as micrometers or vernier calipers.
  • Measure, examine, or test completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers.and adjust parts for proper fit and assembly.

Production Stacker, Larson and Sons. West Borishaven, New Hampshire
Feb. 2006 – Mar. 2006
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Sell products being promoted and keep records of sales.
  • Suggest specific product purchases to meet customers’ needs.
  • Stock shelves with products.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Store, pack, and maintain records of props and display items.

Education

Bauch Institute, Hammesland, Louisiana
Bachelor of Science, Associate in Computer Science (Undergraduate), Jul. 2013

Skills

Basic Electrical and Carpentry and Minor Repairs

Microsoft Word and Basic Computer Functions

Driving a Motorcycle and dealing with Customers

2e19250b-3095-4ed4-b7e8-229c061233be

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Aug. 2018 – Feb. 2019
Kristelland, Utah
AGENT/TECHNICAL SUPPORT/COMCAST, Conroy-Parker

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Feb. 2017 – Mar. 2017
Port Floyd, Illinois
AGENT/CUSTOMER SERVICE REPRESENTATIVE/HEALTHCARE, Fadel LLC

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Jul. 2015 – Sep. 2015
Stewartfurt, Florida
AGENT/OUTBOUND SALES, Goyette-Barton

  • Promote company products, services, and savings plans when appropriate.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.

Education

Feb. 2013
Associate of Science: business administration major in management

  • Northern Monahan Institute – Boyerfurt, Delaware

Sep. 2012
High School Diploma: HIGH SCHOOL

  • East Schuster – Harleyville, Nevada

Nov. 2010
GRADE SCHOOL: GRADE SCHOOL

  • East Dooley – Efrenshire, Maine

Skills

Willing to learn and be trained
Skillful

Enthusiastic in learning and enchancing new skills
Skillful

Dedicated and Responsible in every work
Skillful

104dc7cb-365c-43c2-849c-70db39fb346e

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Agent, Stoltenberg, Lubowitz and Kertzmann. Lylemouth, New Hampshire
Nov. 2019 – Present
I work as a call center agent for doctors and nurses. I handle critical calls that are as serious as life or death to something as simple as people calling in a broken vending machine. At Speedez we have to be great with out customer service skills and problem solving. We take many calls at once so we have to be fast and good with the computer navigating to accurately get the job done.

Team Member, Schuster, Abbott and West. Tuyetfurt, California
Apr. 2016 – Jun. 2017
Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Communicated clearly and positively with coworkers and management.

Carhop, McClure, Smitham and Spinka. Alysaberg, Ohio
Dec. 2015 – Feb. 2016
Having great interpersonal skills is so important in any business that involve dealing with society face to face on a daily basis. This also includes having problem solving and leadership skills; being able to take control of a stressful situation and keeping a cool head is key to customer service.

Education

Southern South Carolina College, Port Tamikaland, New York
High School Diploma, Feb. 2017

Skills

Customer Service
Experienced

Leadership
Experienced

Work Ethic
Experienced

CPR Certified
Skillful

b2e56618-e838-41c0-8995-835218f668ce

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Candidate with a four-year degree in Hospitality Management and 5+ years’ experience in the hotel industry seeks position as Event Coordinator. Experience with menu planning, entertainment booking, staff management, budgeting, and transportation organization. Excellent communicator and negotiator with a proven record for staying calm under pressure. Exemplary technical, problem solving and organizational skills.

Employment history

Sep. 2017 – Oct. 2017
West Tequilahaven, Michigan
Agent, Smitham, Sipes and Kessler

Making calls to customers and set up appointments.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Keep records of calls placed and received, and of related toll charges.

Jul. 2016 – Mar. 2017
Stantonmouth, Oklahoma
manager, Abbott-Mitchell

  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Direct or conduct recruitment, hiring and training of personnel.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Establish objectives and evaluative or operational criteria for units they manage.
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
  • Develop and implement organizational policies and procedures for the facility or medical unit.

Oct. 2013 – Jun. 2014
Turnerview, Michigan
CNA/PCA, Barton Group

  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Clean and sterilize instruments and dispose of contaminated supplies.
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Change dressings on wounds.
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Greet and log in patients arriving at office or clinic.
  • Schedule appointments for patients.
  • Inventory and order medical, lab, or office supplies or equipment.

Education

Feb. 1991
High School Diploma: Accounting

  • Murazik College – Hugoborough, Missouri

Languages

Spanish
Native speaker

Skills

Management
Skillful

Customer Service
Skillful

accounting
Skillful

Affiliations

associate creative director

  • Project management and execution – working with various stakeholders and vendors for implementation of creative assets and managing timelines set by clients.
  • Conceptualising and implementing brand toolkits, print work, digital assets, UI-UX work, and activations.

finance and insurance manager

  • Set and maintain goals for income and penetration levels.
  • Verify all customers identities via red flags and OFAC 

insurance claims adjuster

  • Interview or correspond with claimants or other relevant parties to determine claim settlement, denial, or review.

insurance claims specialist

  • Determine if damages are covered by insurance policy’s.

workers compensation claims adjuster

  • Worked as a claims adjuster to provide assistance to employees of insured after a medical injury while at work.
  • Investigate and assess injury, interview all parties; review police reports, medical records and property damage; determine claims decision and then monitor medical treatment.

insurance professional

  • Insurance professional running an neighbourhood insurance office and subsequently broker experience in the same field 
  • Multi- line licensed consecutively for 25 years in the insurance industry covering auto, property, life and disability insurance licences in good standing