b377c7ac-ae8d-48ad-bf0a-261dcb315998

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Diligent, dependable worker with four years of administration experience and five years of customer service experience across a variety of sectors. With varied experience in multiple types of organisations has allowed for a skill set in a wide range of areas. Experience in working in high pressure environments while still maintaining high levels of quality and attention detail. I aspiring to provide exceptional standards in my work with the assistance of my time management and organisational skills and my attention-to-detail. 

Employment history

Customer Service Officer, Heathcote, Zieme and Sipes. New Alannaburgh, Idaho
Nov. 2018 – Present
  • Working on behalf of the Department of Industry Innovation and Science in the contact center to assist customers by providing information about The Australian Buildings Code Board, The Centre for Defense Industry Capability, AusIndustry, and many other Government grants programs.
  • Experience in taking phone calls, web chats and emails both inbound and outbound simultaneously. 
  • Other aspects of this role included navigated through different computer systems and have gained knowledge in using both the Microsoft Office system (Word and Excel) and in the Google System (Gmail, Google Docs, Google Sheets and Google Calendar). 
  • Other aspects of the role include data entry, filing, scanning and printing. 

Assessment Agent, Rice and Sons. East Mireyatown, Alabama
Dec. 2017 – Feb. 2018
  • Previously worked in the role of an Assessment Agent on behalf of the Department of Industry Innovation and Science which involved assessing business grant applications across variety of government grant programs. 
  • Programs worked on include the Regional Jobs and Investment Package, Safer Communities Fund and the Building Better Regions Fund which involved assessing the eligibility and merit criterion and writing recommendation reports. 
  • In this role, I was required extensive work with analysing data, entry, report writing and have developed excellent attention-to-detail and critical thinking skills in order to assess applications effectively. 
  • Other aspects of this role included navigated through different computer systems and have gained knowledge in using both the Microsoft Office system (Word and Excel) and in the Google System (Gmail, Google Docs, Google Sheets and Google Calendar). 
  • Other duties involve data entry, sending e-mails, filing and answering phone calls. 

Waitress, Raynor, Steuber and Roob. North Winfredmouth, New Mexico
Jun. 2017 – Jul. 2017
  • The main roles of this position included greeting customers, escorting them to their seats, taking orders, serving food and drinks and clearing tables. 
  • Other duties in my role included cleaning tables, washing dishes, restocking inventory and working at the till to process payment. 
  • This job was a fast-past environment that required a great deal of multi-tasking and prioritizing duties in order to get the job done and allowed to further develop my customer service skills 

Temporary Role – Processing Service Officer, Kunde Inc. Handchester, North Carolina
Apr. 2017 – May. 2017
  • This role involved working the Processing Service Team in the financial department. The main duty in this role involved data entry by processing cash, cheque and credit card donations into their system. 
  • Experience in dispute resolution and handling complaints for supporters who had issues with their account, finances and general feedback. 
  • Other duties involved filing, printing, scanning. sending emails and mail drops. 

Cotton On, Weimann, Ward and Mueller. Feestville, Louisiana
Feb. 2016 – Apr. 2016
  • My main role involved assisting in the stock room completing stock inventory, unpacking boxes and running clothes out on the shop floor. 
  • Worked in all aspects of customer service including greeting customers, helping in the fitting rooms and assisting customers with queries and if necessary resolving any issues.
  •  Having worked on the cash registers it gave me money handling experience and experience with talking on the phone as we had to answer the phone when working on the till. 
  • Working with KPI’s and daily budgets to be met each shift. 

Data Entry Officer/Receptionist, Heidenreich, Rath and Hintz. Kailabury, Florida
Sep. 2015 – Oct. 2015
  • Primary role involved working extensively in data entry completing seven years worth of client files. 
  • Set in place new procedures for the organisation of data entry and filing systems. 
  • Other main duties involved working on the reception desk greeting clients, taking phone calls, booking in new and follow up appointment and rescheduling appointments. 
  • Other duties involved, filing, scanning, emails, following up missed appointments and mail drops

Work Experience – Administrative Assistant, Daniel, Koepp and Aufderhar. Zboncakton, Tennessee
Feb. 2015 – Jul. 2015
  •  Work experience as a part of AFL Sports Management and Leadership Program.
  • Main duties involved administration work such as data entry, entering in player’s information, banking details and editing content on the website weekly.
  • Organising for club events including Season Launch, Gear Handout and the Best and Fairest night.
  • Assistance on game day by running water to the players and operating the scoreboard.
  • Other duties included cleaning, establishing new storage organisation and updating filing processes.

AFL Trainee, Buckridge-Yost. Wilheminaland, Kansas
Feb. 2014 – Oct. 2014
  • Completed AFL Traineeship at AFL Sportsready with the host employer being John Monash Science School.
  • Main duties involved working the Physical Education department by organising and set up of sporting events and sports days (Athletics and Swimming Carnival, establishing new storage solutions for sporting equipment and making a register the equipment.
  • Working with budgets, ordering equipment and completing purchase orders. 
  • Assisting the Front Office by completing administrative work including data entry, filing, enrollment of new students, contacting past student to update alumni lists and answering phone calls. 
  • Assisting in the Careers department by facilitating work experience coordination and all other facets of the careers program. 

Education

West Collier Institute, North Argeliatown, Indiana
Certificate IV in Business, Oct. 2015

West Corwin College, Madisonchester, Illinois
Diploma of Sports Development, Jun. 2015

The Sipes, Brandeestad, Hawaii
Certificate III in Sport & Recreation, May. 2014

Klocko Academy, Emmerichland, Indiana
Certificate III in Fitness, Apr. 2013

Southern Iowa University, Lake Tannerland, Illinois
High School Diploma, Jan. 2012

Skills

Data Entry

Assessing Government Grants

Report Writing

Inbound and Outbound Phone Calls

Dispute Resolution

Appointment Setting

Mircosoft Office Suite

Google Application

b09f009e-3bcd-4cc2-a8a0-0561bd51f206

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Within two years of being an employee of Bank of America, I have experience with 10+ financial institutions within my market, giving me the ability to adapt to all kinds of surroundings. I am extremely friendly, approachable, and great with my clients; I strive to help them and guide them with their financial needs and goals. Listening to and showing my clients solutions to issues that will help them is my top priority in making sure their experience is of the highest degree. I offer willingness to accept new challenges while executing all correct policies and procedures. I add excitement, fun, and professionalism to any institution placed in.  

Employment history

Apr. 2018 – Present
East Armando, Pennsylvania
Relationship Banker, Fahey Inc

  • Receive payment by cash, check, credit cards, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaint
  • Answer customers’ questions, and provide information on procedures or policies
  • Sort, count, and wrap currency and coins
  • Open, service, and close client’s checking, savings, and credit accounts
  • Educate clients on bank products and benefits 
  • Experience with 3+ Bank of America financial institutions as a Relationship Banker

Feb. 2017 – Apr. 2017
South Claudstad, Louisiana
Client Service Representative, Swift-Spinka

  • Receive payment by cash, check, credit cards, or automatic debits
  • Process deposits, cash checks, issue cashier checks, and cash handling 
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawer at the beginning and end of shift to ensure that amounts are correct
  • Buy and sell money to and from vault
  • Assist in closing operations
  • Direct client contact
  • Experience with 10+ Bank of America financial institutions as a Client Service Representative

Dec. 2015 – Mar. 2016
Robertsfurt, Montana
Bakery/Deli Clerk, Bins Inc

  • Wrap, weigh, label and price cuts of meat
  • Prepare and place meats and products in display counter, so they will appear attractive and catch the shopper’s eye
  • Prepare special cuts of meat ordered by customers
  • Receive, inspect, and store meat upon delivery, to ensure meat quality
  • Check the quality of raw materials to ensure that standards and specifications are met
  • Cook food or prepare food items, such as sandwiches, salads, and fried foods, using standard formulas, following directions, or by customer orders
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
  • Replenish foods at serving stations
  • Clean work and prep area to ensure no cross contamination or spoilage

Oct. 2012 – Aug. 2013
South Pamelia, Vermont
Courtesy Clerk, Little-Cassin

  • Confer with customers by telephone or in person to provide information about products or services
  • Bag grocery items
  • Clean spills, restrooms, and service counters
  • Place “go-back” items into correct isle/place
  • Perform price checks, inventory/supply restocking, and assistance to customers vehicles if need be

Education

Present
GED: Theology

  • Hammes College – North Lajuanamouth, South Dakota

Nov. 2013
High School Diploma

  • North Michigan Institute – New Yuki, Georgia

Skills

Professionalism
Experienced

Courteous
Expert

Quick learning
Experienced

Client interactions
Expert

Adaptability
Experienced

Accepting of challenges
Experienced

Product knowledge
Experienced

265d3bb3-6270-4c5d-b15b-d68ddc7193b9

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Talented and responsible animal lover with a strong background in animal care. Committed and knowledgeable with willingness and desire to learn new or different skills to ensure animal safety as well as health. Versatile knowledge of various animals including chickens, ducks, horses, goats, donkeys, dogs, cats, and slight experience with cows as well as pigs. 

Employment history

Processor, Kuhlman-Little. New Kimberleestad, North Carolina
Jan. 2019 – Present
I pull books each morning for specified orders sent in by schools or libraries. I then either unload trucks that come in each day or I spend the entire day labeling books as desired by the directions sent in by the school or library that placed the order.

Vendor, Volkman, Klocko and Howell. Thieltown, Michigan
Oct. 2017 – Present
I unload truck when it arrives and stock the shelves at Walmart with product for customers. I maintain holiday displays with specified product for seasonal gift sets. Sometimes I am in charge of putting in orders for the week.

Class II AHU, Homenick-Moen. South Michelborough, Colorado
Aug. 2017 – Sep. 2017
I built industrial sized ac or heating units and also prepped them for paint or shipment. I was recruited by the supervisor to 5s the entire plant. 5s is a specified inventory or tool placement guide that the company follows.

Carhop/Crewleader, Rosenbaum-Bartoletti. Francescoland, Florida
Jun. 2011 – Jan. 2012
I prepared drinks and food for orders. I then delivered the orders to customers. I assisted in training new employees and helped with inventory or unloading truck. I cleaned and maintained the shake and ice cream machines. I ran the register, counted back change, and assisted with anything else the manager required.

Farmhand/Cashier, Swift Group. Hahnton, Utah
Sep. 2005 – Apr. 2006
I started each morning watering and feeding the owners animals. Her property ranged from horses and dogs to barn cats and cattle as well as many others. After tending to the animals I would spend the rest of the day unloading or loading feed for customers, typing receipts, or training horses. I would check the animals living conditions and maintenance them according to weather conditions. I assisted with inventory of tack and feed within the store and anything else the owner asked of me.

Education

North Effertz Academy, Hesselport, Idaho
Pre-Vet Med

Western Massachusetts College, Zboncakton, Colorado
High School Diploma, Jun. 2010

Skills

Grooming

Hoof Care

Shots

Multi-tasking

Poultry Care

Quick Learner

Cage Cleaning

Training

956bd630-27b2-43e2-b777-a0513b929a8f

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Seasoned bank officer with 20+ years of experience in all areas of the banking center with an emphasis on customer satisfaction and team leadership.  Enjoy working on the minutia of loan documentation.  Also enjoy the regulations and procedures associated with running a successful operations department.

Employment history

Bank Officer, Yost-Douglas. New Shad, Colorado
Sep. 2007 – Present
  • Plan, direct, or coordinate the activities of the teller line in the Kingsland location of Prosperity Bank.
  • Evaluate the cash needs of the customers, and ensure adequate supply for their needs.
  • Balance cash in vaults, teller drawers, and ATM
  • Report to management above findings to justify number of FTEs needed for teller line.
  • Locate missing deposits, teller outages, and proof errors.
  • Correct said errors in a timely fashion to make sure that customers have little negative impact.
  • Audit keys, combinations, cashier’s checks, instant issue ATM cards.
  • Maintenance customers accounts as needed.  This includes opening accounts, revising accounts, and closing accounts.
  • Accept loan applications in compliance with federal regulations.  
  • Obtain supporting documentation for loan closing.
  • Obtain on going documentation needed for loans–taxes, insurance, financial statements, etc.
  • Order all supplies for the banking center.
  • Record retention
  • Ensure that all banking center staff know and follow proper procedure and regulations for handling customer transactions.

Teller Supervisor, Hegmann-Swaniawski. East Justa, Maryland
Mar. 2003 – Nov. 2003
Began my career as a part-time teller at Boatman’s Bank (predecessor to Bank of America) while attending the University of Texas at Austin.  I worked my way up through various positions, before leaving to work closer to home.

After School Care Giver, Walsh, Ernser and Ernser. New Dickfurt, Nevada
Apr. 1997 – Oct. 1997
While attending the University of Texas, I worked part-time as an After School Care Giver for Extend A Care.  Extend A Care offers free and reduced rate after school child care to low income families in the elementary school that the child attends.  I worked as a floater, where I would be assigned to a school in either East Austin or North Central Austin until a full time teacher could be placed.  

Waitress, Klocko Inc. East Tyree, South Dakota
Oct. 1994 – Feb. 1995
While in High School and the first year of college, I worked part-time as a waitress and cook at a local restaurant.

Education

Eastern Hirthe, New Lane, Maryland
Honors Diploma

Western O'Hara, Albertchester, Missouri
History

Skills

Word Processing
Experienced

10 Key by Touch
Expert

Cash Handling
Expert

Analyzing Cash Needs from Data
Experienced

fd3491aa-4706-44b1-b070-4611e2bb6ce4

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Adaptable, open-minded, with over 20 years of experience eager to join a respectable, customer-focused financial institution as a teller.  Teller with advanced knowledge of balancing cash drawers, cash vaults, reports, and 10-key touch.  Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.

Employment history

May. 2015 – Present
New Bulafurt, Arizona
Count room Supervisor, Sanford-Frami

Responsible for directing, supervising, training and scheduling staff. Oversees the entire drop and money room operations on shift and verification of loose and bundled money transactions and reconciles count to gaming systems. Verifies monitors and reconciles distribution of bill acceptor cash boxes. Ensures count team complies with all department and company policies, procedures, internal controls and government regulations. Demonstrates and provides outstanding customer and employee relations at all times. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned.

Feb. 2006 – Mar. 2006
South Tristanhaven, New Hampshire
Teller, Gulgowski LLC

 Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank’s products and services. 

Feb. 1999 – Apr. 1999
South Franklinmouth, Michigan
Teller, Auer and Sons

 Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank’s products and services. 

Education

Oct. 2017
Associate of Applied Science: Business

  • Douglas University – Berrybury, Connecticut

Skills

Customer Service
Skillful

Microsoft Office
Experienced

Excel
Beginner

10-key
Expert

Heavy Cash handling
Expert

216a4a14-b3df-4474-bfd8-fd79b5db3007

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Working with mahendra skill since January 2017 as a center manager.Presently i am holding the charge of PMKK Lalitpur and working on CSR, RPL and special projects. Working with Mahendra’s i took care of three PMKK’s Lucknow, Shahjahanpur and Lalitpur .
I am also certified trainer of Solar PV Installer and NIESBUD.

Employment history

Branch Manager, Hand and Sons. East Eleanormouth, Montana
Mar. 2019 – Present
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Leading team of 20 members.
  • Accomplishment of annual  target.
  • Organize placement drives.
  • RPL (Recognition of prior learning).
  • CSR (NTPC, TATA, REC).
  • Special project (BOSCH, WADHWANI). 
  • Accomplishment of all the target given by NSDC and organization.
  • Working on Skill India Portal.

Graduate Engineer Trainee, Barrows, Lindgren and Ledner. Davisside, Michigan
Jul. 2016 – Sep. 2016
  • Installation of solar PV module. 
  • Quality check. 
  • CDM (Clean Development Mechanism).  
  • Maintain records of performance reports for future reference. 
  • Organized programs on sustainable development.

Education

Southern Delaware College, Guadalupeton, Maine
PGD (Correspondence), EH&SM, Sep. 2016

North Bradtke Academy, Turcottechester, Connecticut
B.tech, Electrical & Electronics Engineering, Mar. 2015

Southern Bergstrom Institute, Olsonhaven, Missouri
Intermediate, Science, Jan. 2011

Awards

Accomplishments

Languages

English

Hindi

Skills

Sales

Training

Commnuication

Team Leading

Presentation

Project Management

004390c7-2c0c-40f5-a1b6-884d52a868cc

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

I’m an upbeat, understanding, eager to always learn young individual. I learn rather quickly and swiftly. I set goals and strive in myself to be the best that I can always be, I’m not perfect but always strive for improvement. For i am taking on my responsibility and roles to which i shall perform. I”m ready to start off on my career in banking as well as working with the general public, which i have over 6.5 years of experience. I work excellent with other people, to which makes it a task I enjoy.

Employment history

Teller, Bruen-Stamm. Lesterland, North Carolina
Sep. 2018 – Present
As a teller it is my duty and responsibility to provide the most outstanding service there is available to them. My main tasks were greeting and help process each transaction for the day, as well as processing nightly deposits. I had the pleasure of working closely with my leads and learning as well as being coached to perform my aosolute best. I’m looking to expand my banking career. 
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Bartender/ Head cocktail server, Greenfelder Inc. Halvorsonview, Nevada
Jun. 2016 – Aug. 2016
Maintained liquor orders as well as ran the service or the bar and providing outstanding service all in one. counting down the drawers, preparing deposits for each day and doing closing reports. while serving setting up the lounge areas stocking supplies as well as training all new employees
  • Create signs to advertise store products or events.
  • Receive and process customer payments.
  • Set up or restock product displays.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
  • Take customer orders and convey them to other employees for preparation.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Order, receive, or stock supplies or retail products.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Plan, organize, and control the operations of a cocktail lounge or bar.

Server, Schiller, Connelly and Weber. Ginashire, Mississippi
Dec. 2015 – Jul. 2016
  • Receive and process customer payments.
  • Set up or restock product displays.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
  • Take customer orders and convey them to other employees for preparation.
  • Clean or sanitize work areas, utensils, or equipment.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Order, receive, or stock supplies or retail products.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Balance receipts and payments in cash registers.
  • Order items needed to replenish supplies.
  • Check identification of customers to verify age requirements for purchase of alcohol.

Education

Beier College, Davisberg, Iowa
High School Diploma, General Studies, Apr. 2012

Skills

cash handling

customer service

computer skills

0e1b4761-18b4-4352-8101-a4b489a72af3

Andrew Smith

Professional Summary

Motivated and dynamic leader with experience in the financial and business world ranging from sales roles to the mortgage industry. Driven to the lead the younger generations based on past experiences in coaching baseball and basketball for several years to preteens. Also, in daily activities in the workplace in regards to leading sales meetings and serving as a motivator on the sales floor with peers.

Employment history

Mortgage Analyst, Waters, Schulist and Bosco. New Lamont, Washington
Feb. 2019 – Present
  • Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Brand Ambassador, Weber-Mante. Halvorsonberg, Alaska
Apr. 2018 – Present
  • Lead promotions in marketing to attract potential customers.
  • Oversaw training and supervision of 10 employees.
  • Entrusted the customer experience, and networking with local business.

Senior Sales Agent, Corkery, Volkman and Stiedemann. Lavonaborough, Iowa
Sep. 2014 – Mar. 2015
  • Drive profit through both inbound and permission based outbound calls.
  • Consistently perform at a high level including, exceeding sales goals and granting quality assurance requirements.
  • Increase customer profitability by utilizing cross-selling and upselling techniques.

Education

North Waelchi, North Broderickbury, Kansas
Bachelor of Arts, History and Social Sciences, Nov. 2017

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Communication








Leadership








Organization








828c949a-ac34-465c-ac51-74bd60a8ece4

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management.  Equipped with 5+ years of experience in the areas of sales, marketing, business operations and development.  Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.

Employment history

BRANCH MANAGER, Jast Group. Blandachester, Illinois
May. 2019 – Present
  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Prepare budgets and approve budget expenditures.
  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.
  • Represent company at trade association meetings to promote products.

BRANCH CASHIER, Turner-Reilly. New Alenafurt, Kentucky
Feb. 2016 – Present
  • Modified a comprehensive financial reporting package to reflect growing organisational complexity.
  • Maintained integrity of general ledger, including the chart of accounts.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Analysed monthly balance sheet accounts for corporate reporting.
  • Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
  • Optimised and managed research and development spending through collaboration with key business leaders.
  • Compiled general ledger entries on a short schedule with nearly 100% accuracy.
  • Trained new employees on accounting principles and company procedures.
  • Proactively researched technical tax issues related to consulting projects.
  • Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.
  • Report to management regarding the finances of establishment.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.

Education

West Kessler, Port Sherleneberg, New Hampshire
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, FINANCIAL MANAGEMENT, Feb. 2015

Northern Weimann, West Odellmouth, Maine
High School Diploma, AUTOMOTIVE, May. 2010

Skills

TEAMWORK

LEADERSHIP

SELF MOTIVATION

DECISION MAKING

ABILITY TO WORK UNDER PRESSURE

TIME MANAGEMENT

COMPUTER LITERATE

PRODUCT KNOWLEDGE

EASY TO LEARN

GOOD COMMUNICATION

34713b46-e2f4-4237-8fe0-643df7d576e1

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

A highly motivated and ambitious individual with great ability in communicating and developing relationship with customers in general. Possessing excellent management skills and having the ability to work with minimum supervision, strong dynamic, diligent, and detail orientated personalities. A level headed, calm and patient person who is able to carry out any customer service role professionally and effectively.
High-level computer literacy including proficiency in all Windows including servers, internet, Galileo, JDE, VRP and extensive knowledge of Microsoft Office Package. 

I am looking for a position with a dynamic company that will offer new challenges and opportunity to leverage my qualifications, my experience and my proven strength in administration, sales, customer service to further develop my career.

Employment history

May. 2018 – Present
East Fawn, Rhode Island
Customer Service Officer, Frami, Lakin and Smitham

  • Professionally handle both incoming calls and outbound calls.
  • Responsible for booking skip bins and other services either online or phone request.  
  • Working cohesively within a team environment.
  • Responsible for responding promptly, in a positive, professional and timely manner to internal and external customers by listening effectively to determine the best course of action and implementing timely action to meet the customer’s requirements. 
  • Demonstrated passion for excellence with respect to treating and caring for the customers.
  • Possess a strong work ethic and team player mentality.
  • Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Communicate openly and effectively with other departments to meet the customer’s needs. 
  • Keeping accurate records of discussions or correspondence and archive documentation associated with customer and service records.
  • Ensure compliance with all company customer service procedures. 
  • Ensure accurate entry of customer information and work request resulting in run sheet distribution having zero errors.
  • Prioritise and delegate corrective actions to operational personnel and ensure completion of tasks within agreed timeframes.

Jun. 2016 – Jul. 2016
Rematon, Wisconsin
Sales Support / Environmental Waste Reporting, Cummings Inc

  • Responsible for generating weekly and monthly environmental waste reporting for the customers
  • Trained colleagues to do monthly waste reports.
  • Assist Account Managers with the uprates on VRP 

Jan. 2010 – Feb. 2010
Harlanbury, Vermont
Customer Service/Administration /Technical Officer, Hagenes-Kilback

  • Maintained the City’s ISO9001 quality management system, which focused on service and delivery of waste services to homes in Wanneroo and Joondalup.
  • High-level customer service extended in prompt and courteous manner to all external and internal customers.
  • Effective resolution of internal and external request/complaints received via direct inquiries, Proclaim Action Request, telephone and emails.
  • Provided support and backup within the Customer Service Team.
  • Clear and concise redirection of communications on an ‘as required’ basis to the correct area of responsibility within the City of Wanneroo. This action was taken when a request /complaint had been made to the incorrect unit.
  • Commitment to operating and making improvements to the Waste Services Quality System.
  • Commitment to continuous improvement in best business practice.
  • Progressed action requests through the internal property record system ‘Proclaim’.
  • Updated customer service database.
  • Responsible for weekly and monthly reports for the cities of Wanneroo, Joondalup and City of Swan.
  • Processed applications for waste services received for City of Wanneroo and the of Joondalup.
  • Provision of effecient, consistent and timely administrative support to the section ensuring that deadlines were met and actions arising were completed within designated timeframes.

Feb. 1999 – Apr. 1999
Beiertown, Nebraska
Front Office Manager’s Assistan, Hauck Group

  • Gathered hotel Key Performance Indicators (KPIs) monitored and analysed information to used in weekly and monthly executive management and board reviews.
  • Developed and documented procedures for the effective operation of the business unit.
  • Provided high-level administrative support by conducting research, preparing statiscal reports, handling information requests and performing clerical functions such as preparing corrrespondence, receiving visitors, arranging conference calls, and scheduling meetings. 
  • Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheets, database and PowerPoint for presentations.
  • Trained and supervised clerical staff on the use of the latest software.

Nov. 1997 – Apr. 1998
New Sheree, Delaware
Business Centre Representative, Lowe-Kunde

  • Promoted a helpful and professional image for the Business Centre facilities and provided high-level of customer service to clients.
  • Prioritised duties and carried them out accordingly.
  • Ensured guest requirements were met and urgent correspondence was handled immediately and efficiently.
  • Carried out guests personal requests such as flight reconfirmation, scheduling meetings and secretarial duties.
  • Consistently maintained a positive and proactive attitude with regard to helping guests.
  • Drafted reports, letters, memos, forms, invoices, invitations and correspondence, including confidential documents. 
  • Prepared photocopies and arranged courier services for documents and parcels on behalf of the hotel guests. 

Education

Oct. 2011
Certificate IV in Tourism: Hospitality / Travel and Tours

  • East Tennessee College – North Juleneshire, North Carolina

Jul. 2011
Certificate II in Business: Business Administration

  • The Harris – South Otistown, Alaska

Jan. 2011
Certificate III in Tourism: Hospitality / Travel and Tours

  • Moen College – Deedeeburgh, Iowa

Mar. 1997
Bachelor of Science: Commerce major in Computer Science and Information Systems

  • Kuhn Academy – South Kattieton, New Hampshire

Skills

Negotiating Skills
Experienced

Willingness to work a flexible schedule and occasional overtime when needed.
Expert

Self-disciplined
Expert

Working with others
Expert

Highly Organised and Pro-active
Expert

Fast learner and driven to action
Expert

Customer Satisfaction
Expert

IT Skills
Experienced

Multi-tasking
Expert

Listening Skills
Expert

References

71fa12cd-c529-427d-9aea-66ad8cb7e35c

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

  • Mortgage Industry professional with loan originating, processing, closing, and servicing experience and comprehensive knowledge in Conventional Programs.
  • Diligent, Detail Oriented, and Computer Savvy in Microsoft Office, as well as in Mortgage Software. 
  • Recognized as Employee of the Year by fellow colleagues based upon knowledge and quality of work, moral character, stability, and extra-curricular activities in the community. 

Employment history

Apr. 2019 – Present
Vandervortchester, Indiana
Mortgage Originator, Zboncak and Sons

  • Oversee the loan process from application to closing and assist in servicing of loan as needed
  • Speak with mortgage loan borrowers over the phone or meet in person to advise and guide through process (discussing qualifying interest rate, payment, and/or concerns) 
  • Collection and Verification of all required documentation in accordance to mortgage industry standards
  • Prepares Initial Disclosures, Redisclosures, and Closing Disclosures in accordance with RESPA laws
  • Verify and Analyze loan documentation including credit, income, appraisal and title 
  • Communicate with borrower and third party vendors as required to ensure all parties are aware of loan status and outstanding requirements
  • Examine preliminary title work for judgments, additional liens, and correct chain of title 
  • Calculate income based on tax returns and/or other income documents in file
  • Ensure all conditions are reviewed and received prior to submitting to Underwriting
  • Prepare and Audit Loan Closing Documents 
  • Schedule, Perform, and Notarize Loan closing with borrowers
  • Prepare file for funding, verify wires are completed, and mail funds
  • Handles Mortgage payment transactions (Setting up auto drafts and taking payments) 
  • Complete Release of Liens, Subordination Agreements, Verifications of Mortgage, and Payoff Requests
  • Prepare Forbearance Agreements for borrowers experiencing Hardships

Dec. 2012 – Jan. 2013
East Milagromouth, Alabama
Mortgage Processor, Schinner Group

  • Assembled and compiled documents for loan approval, such as loan forms, asset and income documentation, credit reports, letters of explanation for credit, job history, title policies, and insurance policies
  • Ordered all necessary supporting documentation such as Verifications of Employment, Title, Appraisal, and Transcripts
  • Worked hand and hand with Borrowers, Loan Officer, Attorneys, and Title companies
  • Ensured accurate and complete packaging of loan documentation 
  • Managed pipeline of over 20 Refinance applications 

Education

Associate of Arts: Elementary Education

  • Oberbrunner University – Mozellahaven, Florida

Skills

Risk Assessment

Customer Service

Processing

Financial Document Review

Title Review

Loan Origination

Limited Mortgage Servicing

Mortgage Closing

a0a8c864-2547-45e7-88b8-2be6bae4d231

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

  • Can work in highly competitive and challenging work environment where leadership skills are key to success
  • Experienced [Customer service officer and Teller/Cashier] bringing extensive financial and customer service skills set to fast-paced bank or organisation. Offers professional attitude and skills and Known for having “customer first” mentality.

Employment history

Teller/Head Cashier, Thiel-Jacobs. North Royfort, Ohio
Jan. 2020 – Present
  • Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking.
  • Processing of foreign remittance 
  • collection of utility Bills
  • Maintaining cash register
  • Dealing effectively with foreign currency 
  • ATM Replenishment
  • Purchase and sale of prize bonds
  • Contributes to team effort by accomplishing related results as needed.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins
  • Making better communication with customer and answering their queries

Customer Service Officer, Wyman-Bernhard. North Glaydsport, Connecticut
Jan. 2017 – Nov. 2017
  • Open and close accounts.
  • Cheque book and Atm card issuance
  • Loan processing of customers
  • Data entry of customer and account holders
  • Loan disbursement
  • Cheque clearing ,transfer
  • Conferred with customers about concerns with products or services to resolve problems
  • Identify customer needs and refer customers to appropriate banking 
   services and specialists
  • Answer customers’ questions, and provide information on procedures or policies.

Education

Eastern Jacobi, Bradleychester, Delaware
Masters in commerce, Accounting, Mar. 2017

Morar College, Lake Kareemfurt, Minnesota
Bachelors in Commerce, Accounting, Apr. 2014

Northern Bergnaum, Renaestad, Rhode Island
Intermediate, Engineering, Feb. 2011

South Kub College, Port Letisha, Utah
Matriculation, science, Apr. 2009

Languages

English

Urdu

Punjabi

Skills

A team player

Banking laws and regulations

Answering Customer queries

Cash handling

Good communication

Rapid data entry

0cd0e4ea-f550-4e09-ad45-080dae532a30

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I AM A HARDWORKING PERSON AND GOD FEARING. I CAN WORK WITH LESS SUPERVISION AND FLEXIBLE IN ANY KIND OF JOB.
Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies.  Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets.  Deep technical knowledge with proficient use of QuickBooks and Excel programs.
Sales and marketing guru with in-depth knowledge and experience working as a beauty brand ambassador for select MLS (Multi-Level Sales) platforms.  Independent representative responsible for generating leads, conducting follow-ups, hosting sales events and parties, and recruiting and training ambassadors.  Outgoing, enthusiastic professional with outstanding communication skills and strong ability to identify, develop, and cultivate strategic relationships.  Motivated and eager to utilize skills gained through experience to join a reputable, growth-oriented cosmetics company.
Highly-ethical, qualified Non-Profit Professional armed with extensive experience developing and executing strategic plans to lead organizations business development, financial growth, and long-term sustainability.  Superb ability to succeed in challenging, high-pressure, deadline-driven environments.

Employment history

BRANCH MANAGER, Gorczany-Armstrong. Kulashaven, New Jersey
Sep. 2018 – Present
I AM THE BRANCH HEAD IN NAZARETH BRANCH AND I AM HANDLING 6 STAFF WITH 2,138 CLIENTS. I MANAGE AND MAKE A STRATEGY FOR THE IMPROVEMENT OF THE BRANCH. I AM THE DECISION MAKER IN THE BRANCH.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

SALES REPRESENTATIVE, Erdman, Bernier and Schuster. Calandraburgh, Indiana
Oct. 2015 – Nov. 2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

Goldner College, Harmonyfort, Wisconsin
Associate of Science, OFFICE ADMINISTRATION, Aug. 2014

Skills

ENCODING
Expert

PROGRAMMING
Experienced

DESIGNER
Skillful

a8343c87-96e2-4db1-97d2-222a5bf94b24

Andrew Smith

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Exceptional ability to connect with people and understand their wants, needs, and desires and deliver legendary service on every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Teller, Emard and Sons. West Julesstad, North Carolina
Oct. 2012 – Oct. 2013
  • Solicit sales of new or additional services or products.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Cash checks for customers.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Teller, Walker-Shields. Sautown, Missouri
Jun. 2011 – Jul. 2011
  • Solicit sales of new or additional services or products.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Cash checks for customers.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Customer Service Representative, Jenkins, Bernhard and Jenkins. West Myongberg, Colorado
Jul. 2009 – Aug. 2009
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Education

Eastern Zieme, Sipeschester, Illinois
Bachelor of Arts, History, Present

Hackett Institute, South Vaughnmouth, South Dakota
Associate of Arts, General Education, 2008

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Communication

Organized

Quick Learner

Teamwork

Punctual

Problem Solving

Self-Management

Technology

ba168817-7bda-495a-9047-1d26baa064ad

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a suitable role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Officer, Dibbert-Morar. Ziemeburgh, Arkansas
Jul. 2016 – Jan. 2017
  • Greet customers and ascertain what each customer wants or needs, provide the service that is best suited and required.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Process ID checks, workcover licences and provide customers with documentation required to obtain passports. 
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

Property Manager, Nitzsche, Jacobson and Torp. Lakeshiahaven, Washington
Mar. 2012 – Apr. 2012
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Inspect properties routinely to determine necessity of repairs or maintenance.
  • Rent properties or manage rental properties. Including rental payments, Monitoring and contacting tenants with upaid dues and keeping landlords updated.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential properties.
  • Review rents to ensure that they are in line with rental markets.

Assistant Manager, Hettinger-Connelly. West Sherill, Maryland
Jun. 2009 – Apr. 2012
  • Supervise and assign duties to staff members, inplement a functional roster. Motivate and empower staff to drive sales, Employ and train staff members, helping to attain required certificates.
  • Stock control; ranging from Post office supplies, office and school stationery, promotional material, magazine and newspapers and managing store inventory. Invoicing of all stock.
  • Accounts keeping, managing supply and returns from the sub-agents. 
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

Education

West Auer, Hayestown, Missouri
Certificate IV in Property Services, Real Estate, Jan. 2011

Northern Texas Institute, North Quintonmouth, Nevada
Certificate IV Frontline Business Managment, Frontine Business Managment, Nov. 2010

Skills

Customer Service
Expert

Leadership
Experienced

Conflict Resolution
Experienced

Computer Knowledge
Experienced

Ability to work under pressure
Expert

Time Managment
Experienced

61273d0c-5821-4e6e-a250-a54c2959922a

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Employment history

Teller, Doyle, Spinka and Beer. Lake Cristi, New Hampshire
May. 2016 – Dec. 2016
Responsibilities 
  • Handling customers financial transactions 
  • Counting cash, answering phones and balancing numbers at the end of the day
  • Promoting and advising on the bank’s products and services 
 Achievements 
  • Awarded as Best New Employee 
  • Had Record of Opening 7 accounts and 4 credit card in a day 
  • Got title of Deadline Achiever 

Senior Finance Service Manager, Pouros and Sons. Lake Mose, New Mexico
Mar. 2015 – Apr. 2015
Responsibilities 
  • Understand customers protection and investment needs
  • Identify and recommend solutions that fits customers requirements the best
  • Offer the prospect or existing customer the complete range of products 
  • Help complete the procedurenecessary for purchasing the policy
  • Keep in touch with customers to ensure that their policy service requests are managed properly 
  • Facilitate settlement of claims 
Achievements
  • Won The Game Changer Award and went to Goa for receiving it.
  • Always met sales target month to month 

Professional Summary

Experienced professional with a successful career in banking, business development and administration:
  • Excel at interfacing with others at all levels to ensure organizational goals are attained 
  • Proactive approach has resulted in capturing numerous accounts and expanding client base
  • Possess excellent interpersonal, analytical and organizational skills
  • Excel within highly competitive environments where leadership skills are the key to success 

Education

Morissette Academy, Port Evan, Maryland
MBA, Finance, Oct. 2010

Leannon Academy, Janelton, Maine
Bachelor of Science, Maths, Mar. 2006

Skills

Communication
Expert

Time Management
Expert

Numeracy
Expert

Teamwork
Experienced

Customer Service
Expert

0d03ed19-df7d-4b54-90ad-83c11b161082

Andrew Smith

Summary

I’m a Highly focused and dependable Bank Teller with excellent customer service and cash management records. Adept at handling multiple customer requests and concerns with the utmost
professionalism. 
And have always followed what Jim Rohn once said,” always do more then you get paid for as an investment in our future” and I guess that’s what kept me going.

Experience

Teller, Batz-Labadie. Dallasside, Oklahoma
Jan. 2019 – Present
– Consistently provided outstanding customer service.
– Ensured compliance with banking policies; maintained and balanced
cash drawers on a daily basis.
– Developed and maintained good working relationships with
customers, clients, and co-workers.

Lead Teller, Emard and Sons. North Kanisha, Kentucky
Aug. 2017 – Mar. 2018
– Focused on customer service: Quickly and effectively solves customer
challenges.
– Made sure the customer felt at ease and appreciated by their banking
the facility, provided accurate & appropriate information.
– Maintained up to date records & reports at all times.
– Mentored and coached new bank tellers.

Teller, O'Conner-Stokes. Lake Yen, North Dakota
Jan. 2017 – Feb. 2017
– Maintaining and balancing cash drawers and reconciling discrepancies.
– Handling currency, transactions, and confidential information in a
responsible manner.
– Keeping a clean, organized work area and a professional appearance.

Receptionist, Feeney, Williamson and Kertzmann. Jaimieside, Wyoming
Mar. 2015 – Sep. 2015
– Exceptional organizational skills and ability to perform multiple tasks
simultaneously.
– Excellent time management and efficiency in all tasks.

Junior Auditor, Tromp Inc. North Josiah, South Dakota
Jun. 2013 – Jul. 2013
– Financial records to ensure compliance with internal controls
and procedures in accounting.

Education

Northern Kautzer, Eddaview, Utah
Bachelor of Computer Application, Bachelor of Computer Application, Apr. 2012

VonRueden Institute, North Marilee, Pennsylvania
Sr.Secondary Commerce from RBSC, Mar. 2009

Larson University, West Larissa, Vermont
Secondary from RBSC, May. 2007

Soft Skills

Awards

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Banking Skills

Cash Drawer Maintenance








Reconciled Cash Drawer








Customer Service and Client Relationships








Provided Excellent Customer Service








Maintained Confidential Information








c23838a6-61bc-44bc-b973-3f2d6255c47e

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Highly proficient Administration matters and sales professional with more than 2 years of experience in marketing functions and sales operations along with international exposure. Collaborative team player with strong communication skills and strategic sense. Skillful negotiator who effectively expands customer base and implements marketing tools to increase sales
Results-oriented professional with proven track record of generating new business through strategic negotiation while cultivating new relationships with key stakeholders. Adept at developing marketing strategies, managing accounts, analyzing market conditions and generating high levels of revenue    
Innovative problem-solver & proficient individual, able to identify areas of improvement and implement company policies, standards and changes in operations that achieve bottom-line results. Expert presenter, adept at promoting healthy working environment in corporate setting
Proficient interpersonal communicator, adept in verbal and written communication, has strong problem-solving skills and operational expertise in fast paced corporate environment. Performance-oriented professional known for enhancing service levels, improving workflow processes and managing profitable relationships with stakeholders
Methodical, versatile, adaptable leader offering over 10 years of verifiable success as a Human Resources Assistant for a top-rated, global recruiting company.  Provides support to the HR Director in preparing and processing personnel actions, conducting technical training and offering assistance, and establishing and maintaining OFP’s (Office Personnel Files).
Trustworthy, dependable, responsible Personal Assistant with 5 years of experience providing ongoing support to a notable CEO within the technology industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Customer Service Officer, Fay, Davis and Cronin. New Shareehaven, Kentucky
Mar. 2020 – Present
 Bank Customer Service Representatives are responsible for assisting customers with their banking needs. Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank Customer Service Representatives are there to help and provide exceptional customer service. Bank Customer Service Representatives can be found working in banks or bank customer service centers. 
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Assistanat Manager Sales, Steuber LLC. Kiethtown, Minnesota
Feb. 2018 – Apr. 2018
  • Selling of banking products to clients. Products might include either CASA, Credit Cards, Mortgage, Loans, Bancassurance or all of these.
  • Prospecting and identifying new leads and pitching to the clients.
  • Providing client service to existing customers. They are required to manage all aspects of customer relationships
  • Corporate sales to get premium and HNI clients
  • Strategizing & implementing ways to achieve sales targets
  • Work with clients to identify their financial goals and to find ways of reaching those goals.

Manager Operations, Grady Inc. Howeshire, Virginia
Apr. 2017 – May. 2017
Responsibilities/Accomplishments:
Expertly managing direct sales and marketing operations of aftermarket parts of heavy industry vehicles. Skillfully expanding
customer base by liaising with clients and assessing their needs
Effectively performing market research to bring lucrative opportunities for the organization while observing industry trends
and market activities. Collaborating with other departments to ensure smooth execution of processes.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Education

South Rath, Altenwerthburgh, Illinois
MBA, Human Resource Management, Feb. 2016

Skills

Ms Office

Record maintaining

HTML wbsurfing

00e37d52-1aab-4afa-a7d9-6ff4072d0b30

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Hard working, friendly and enthusiastic manager with 7 years of specialization in customer service and cash handling. Able to learn new tasks quickly. Also proficient in growing key customer relationships. Always keep a friendly professional attitude in any work situation. Motivated leader with strong organizational and prioritization abilities. 

Employment history

Teller, Sporer and Sons. Tedfort, New Hampshire
Jun. 2016 – Oct. 2016
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Sort, count, and wrap currency and coins.
  • Cash checks for customers.
  • Help customers with deposits, withdrawals, credit or loan payments.
  • Foreign currency exchange
  • Cash handling of over $50,000

Loan Manager, Casper, Batz and Rosenbaum. Carminemouth, South Dakota
May. 2013 – Jan. 2015
  • Examine, evaluate, or process loan applications.
  • Approve, reject, or coordinate the approval or rejection of personal loans.
  •  Use computers for various applications, such as database management or word processing 
  •  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 
  •  Collect and deposit money into accounts, Keep records of collections and disbursements, and ensure accounts are balanced. 
  •  Create, maintain, and enter information into databases. 
  •  Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. 
  •  Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. 
  •  Complete forms in accordance with company procedures 
  •  Prepare checks. 
  •  Order and dispense supplies. 
  •  Supervise other clerical staff and provide training and orientation to new staff. 
  •  Train and assist staff with computer usage. 

Cashier, Veum Group. Fritschfurt, Wyoming
Dec. 2010 – Aug. 2011
  •  1 1/2 years experience of receiving payment by cash, check, credit cards & debits. 
  •  Issue receipts, refunds, credits, or change due to customers. 
  •  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 
  •  Answer customers’ questions, and provide information on procedures or policies. 
  •  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers’ items 
  •  Supervise others and provide on-the-job training. 
  •  Request information or assistance using paging systems. 
  •  Offer customers carry-out service at the completion of transactions. 

Office Assistant, Oberbrunner, Gutmann and Nitzsche. South Fatimaborough, Maine
May. 2009 – Jun. 2009
  •  Use computers for various applications, such as Microsoft Excel, Microsoft Word and Quickbooks.
  •  Create and enter information into databases. 
  •  Make copies of correspondence or other printed material. 
  •  Tax preparations. 
  •  Filing folders and organizing office. 
  •  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 

Education

Treutel Academy, Denisbury, West Virginia
Photography Certification, Photography, Sep. 2012

Northern Fay, Olsonview, Oklahoma
High School Diploma, May. 2008

Skills

Clerical

Cash Handling

Customer and Personal Service

Computers and Electronics

Administration and Management

Monitoring

Instructing

Sales and Marketing

Judgment and Decision Making

0de5af43-e70a-4934-a9d2-489a657946fa

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies.  Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets.  Deep technical knowledge with proficient use of QuickBooks and Excel programs.

Employment history

Nov. 2016 – Aug. 2017
Gracieland, Arizona
Loan Officer/Member service Rep, Huels-Runolfsson

  • Manage a computer system 
  • Work with members to get them the things they needed 
  • Follow ups 
  • Paper filing 

Feb. 2016 – Jun. 2016
East Temika, Indiana
Certified Veterinarian Technician, Hodkiewicz-Pfannerstill

  • Plan budgets and arrange for purchase of animals, feed, or supplies.
  • Assist in medical procedures 
  • Care for the animals  

Education

Jul. 2017
Associate of Arts: Generals

  • Northern Connecticut College – Lake Jared, Utah

Apr. 2016
High School Diploma: High School

  • North Missouri Academy – Saritachester, Alaska

Skills

Task Oriented
Skillful

Computer programs
Experienced

Detail Oriented
Expert

34b80e90-bf17-45f0-9825-ad3984e15ac0

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Analytical, results-driven graduate eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth.  Exceptional communication skills and strong ability to lead teams through demanding situations.  Advanced technical knowledge including SEO, CRM, and Google Analytics and AdWords.

Education

West Feest, Giovannimouth, Michigan
MBA, International Business, Jul. 2015

North Gleichner, North Ligialand, New Hampshire
Bachelor Degree In Law, Law and Courts Proceeding, Mar. 2012

Employment history

Teller, Leffler Group. Tonitamouth, Iowa
Sep. 2015 – Dec. 2015
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Examine, evaluate, or process loan applications.
  • Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
  • Analysed and researched reporting issues to improve accounting operations procedures.
  • Trained new employees on accounting principles and company procedures.
  • Maintain or examine the records of government agencies.
  • Report to management regarding the finances of establishment.
  • Establish tables of accounts and assign entries to proper accounts.
  • Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.

trained Lawyer, Boyer-Carroll. Flatleystad, Idaho
May. 2011 – Oct. 2012
  • Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
  • Receive and place telephone calls.
  • Organize and maintain law libraries, documents, and case files.
  • Schedule and make appointments.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Assist attorneys in collecting information such as employment, medical, and other records.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Draft and type office memos.
  • Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
  • Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
  • Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
  • Submit articles and information from searches to attorneys for review and approval for use.

CEO And Part Owner, Franecki LLC. O'Konmouth, Delaware
Dec. 2011 – Jan. 2012
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Confer with staff at a chosen event site to coordinate details.
  • Inspect event facilities to ensure that they conform to customer requirements.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
  • Organize registration of event participants.
  • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
  • Review event bills for accuracy, and approve payment.
  • Evaluate and select providers of services according to customer requirements.
  • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
  • Plan and develop programs, agendas, budgets, and services according to customer requirements.
  • Hire, train, and supervise volunteers and support staff required for events.
  • Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
  • Maintain records of event aspects, including financial details.
  • Conduct post-event evaluations to determine how future events could be improved.
  • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
  • Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
  • Develop event topics and choose featured speakers.
  • Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
  • Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.
  • Design and implement efforts to publicize events and promote sponsorships.

Skills

Project Manager
Experienced

Marketing Materials Development
Experienced

Product Management
Experienced

strategic Planning
Experienced

Social Media Marketing
Experienced

Marketing Materials Development
Experienced

Microsoft Office
Experienced

Project Manager
Experienced

Marketing Materials Development
Experienced

Product Management
Experienced

Strategic Planning
Experienced

Social Media Marketing
Experienced

Languages

Arabic
Native speaker

English
Fluent

fd8ffc7a-f2ed-4e0a-935e-96e216272148

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Administrative professional with extensive experience providing support to the Executive Officer of a multi-million-dollar organization. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software. I am looking for an ongoing job to pursue during the future years that I am in the UK. I am available immediately and have flexibility across the week to support the Team and Business needs. I am open to Part time, Full time or Casual Employment. I want to grow personally and professionally with a fantastic organisation that supports people and communities daily. 

Employment history

Customer Service Officer, Beatty Inc. Port Lajuana, Maryland
Jan. 2019 – Present
  • Use computers for various applications, such as database management or word processing to create, maintain, and enter information.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain 
  • Schedule and confirm appointments for clients, customers, or supervisors. scheduling and event calendars.

Resterant Manager, Connelly, Herzog and Gusikowski. East Carlo, Oregon
Sep. 2017 – Nov. 2017
  • Monitor employee and patron activities to ensure all liquor regulations are obeyed and followed.
  • Count money and make bank deposits.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule staff hours and assign duties. 
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Education

Western California Academy, Debbiborough, Nevada
First Aid, Current First aid, CPR and Emergency Training

Northern Louisiana Institute, New Jackelynburgh, Maine
Certificate 3 in Health Administration, Administration and Office Support, Mar. 2017

Senger College, Port Vasiliki, Alabama
High School Diploma, Graduated Secondary School, Jun. 2015

Skills

Project management
Experienced

Communicating with both Staff and Customers
Expert

Computers and Electronics
Experienced

Organisising diaries and sceduling appointments
Expert

e45cf1eb-7801-4c31-bff7-fa2e007c2ff3

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

6 years of working in the banking industry dealing with internal and external while maintaining high level of professionalism. Liaising with customer whether its corporate customer or just a normal customers and assist them to meet their goal. 
Co-organizing staff movement within the branch for suit the branch needs and to provide good working environment. 

Employment history

May. 2018 – Nov. 2018
McClureport, Arizona
Customer Service Officer, Raynor-Littel

  • 2 years of customer service handling internal and external customer.
  • Provide solution under tight deadline for customer and subordinate.
  • Organize in-house team for Bank premise and merchandising.
  • Administrative job.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers’ questions, and provide information on procedures or policies.

Jun. 2014 – Sep. 2015
East Kamiborough, Arkansas
Teller (Clerk), Osinski-Koss

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Cash checks for customers.

Education

Jan. 2011
High School Diploma: ECONOMY

  • Eastern Grimes – East Silasshire, Nebraska

Skills

Customer Liaison
Experienced

Man-management
Experienced

Problem solving
Skillful

Working under tight deadline
Skillful

Computer skills (Microsoft Office)
Experienced

62242ade-fe94-4add-94af-296ddbe908ba

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I believe I would be suited to your administration role as I have vast experience in customer service, enabling me to interact with all types of clients.  I have always worked in an industry where customer confidentiality is important.  I am polite, have neat appearance and a professional demeanor.  I have banking experience which would help with computer, merchant and cash handling.  I am also a quick learner.

Employment history

Mar. 2020 – Present
West Britt, Montana
Senior Customer Service Officer, Keebler-Jacobson

  • Greet customers entering the Bank.
  • Process deposits/withdrawals – cash, cheque, credit cards.
  • Order/clear cash holdings for the branch on a monthly basis.
  • Service ATM
  • Assist customers by providing information and resolving any queries.
  • Reconcile cash draw daily
  • Manage other telling staff
  • Answer customers’ questions, and provide information on procedures or policies.
  • Operate 4 banking computer systems
  • Open/close accounts as desired
  • Deal with foreign cash

May. 2012 – May. 2013
New Sudiestad, New Mexico
Beauty Therapist, Bogan LLC

  • Undertake all beauty services
  • Order supplies
  • Reconcile bank account, pay bills

Feb. 2008 – May. 2008
Breitenbergmouth, Oklahoma
Cellar Door Sales, Keebler and Sons

  • Serve samples of wine to individuals and groups
  • Use cash til
  • Balance cash receipts.
  • Clean glasses and equipment.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Provide friendly service

Nov. 1999 – Oct. 2002
Willhaven, Alabama
various, Douglas-Blanda

  • in this time, everything from telling, consumer lending, business lending, business reviews, ATM balancing, cash handling, branch manager of Penola, account opening/closing, cash ordering and everything else that goes along with banking
  • exceptional customer service.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Education

Present
Banking Courses

  • West Michigan Institute – Greenfelderside, Georgia

2007
Beauty Therapy

  • North New York University – Lake Mercedesburgh, Ohio

1991
High School year 12

  • The O'Kon – East Sean, Ohio

Skills

Customer Service
Experienced

Cash Handling
Experienced

Operate Computer
Experienced

Operate Merchant Terminal
Experienced

Operate Til
Skillful

bb95e499-74d3-408c-9249-ad1855343a72

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Friendly, empathetic counselor with a passion for helping people live quality lives as independently as possible.  Three years of group home experience, three years of camp counseling experience, as well as a Bachelor of Arts in Psychology.  Knowledgeable about mental illnesses and experienced in writing thorough, objective health progress notes.

Employment history

Direct Support Professional, Koss, Larkin and Abernathy. Hahnport, Kansas
Jun. 2019 – Present
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes.
  • Transport clients to locations outside the home, such as to physicians’ offices, day program, or on outings.
  • Assist clients with personal hygiene such as bathing and toileting.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Teller, Wiegand, Pfeffer and Hoppe. Port Shellytown, Minnesota
May. 2018 – Present
  • Verify and process customer deposits, withdrawals, and payments.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Program Counselor, Goyette and Sons. Adriannestad, South Carolina
May. 2015 – Oct. 2015
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes.
  • Transport clients to locations outside the home, such as to physicians’ offices, day program, work, or on outings.
  • Assist clients with personal hygiene such as bathing and toileting.
  • Assist clients with range of motion exercises assigned by their physical therapist.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Education

Northern Gerlach, Port Napoleon, New Hampshire
Bachelor of Arts, Psychology, Dec. 2014

Skills

Mentoring
Experienced

Critical Thinking
Experienced

Mental Health
Experienced

Time Management
Experienced

Writing
Experienced

a3de0f52-d0d7-42b0-9fab-e3addc2ba309

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dedicated, results-oriented, master-level business development consultant with an entrepreneurial mindset and over 10 years of success in the areas of business and operations management, new business development, and sales and marketing.  Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.

Employment history

Aug. 2015 – Present
South Margoriestad, Delaware
Branch Manager, Trantow Inc

  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Network within communities to find and attract new business.
  • Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
  • Oversee the flow of cash or financial instruments.
  • Prepare operational or risk reports for management analysis.
  • Recruit staff members and oversee training programs.
  • Evaluate data pertaining to costs to plan budgets.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
  • Prepare budgets for approval, including those for funding or implementation of programs.
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Establish departmental responsibilities and coordinate functions among departments and sites.
  • Implement corrective action plans to solve organizational or departmental problems.
  • Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
  • Represent organizations or promote their objectives at official functions or delegate representatives to do so.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Represent company at trade association meetings to promote products.
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
  • Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
  • Establish or monitor specific supply chain-based performance measurement systems.
  • Implement specific customer requirements, such as internal reporting or customized transportation metrics.
  • Design models for use in evaluating logistics programs or services.
  • Act as liaisons between engineering and production departments.
  • Test equipment to ensure proper operation.
  • Establish work schedules and assign work to staff members.
  • Perform personnel duties, such as hiring staff and evaluating work performance.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Confer with project personnel to identify and resolve problems.
  • Direct or coordinate activities of project personnel.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Schedule and facilitate meetings related to information technology projects.
  • Perform risk assessments to develop response strategies.
  • Negotiate with project stakeholders or suppliers to obtain resources or materials.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

Feb. 2002 – Mar. 2004
New Paulita, New Jersey
Purchasing/Operations/Customer Service Manager, Schumm Inc

  • Write and record orders for merchandise or enter orders into computers.
  • Explain products or services and prices and demonstrate use of products.
  • Contact customers to persuade them to purchase merchandise or services.
  • Answer questions about product features and benefits.
  • Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.
  • Develop prospect lists.
  • Order or purchase supplies.
  • Present purchase offers to sellers for consideration.
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Review operational records and reports to project sales and determine profitability.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Represent company at trade association meetings to promote products.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Supervise others and provide on-the-job training.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Provide assistance for customers with special billing requests.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
  • Interpret and communicate work procedures and company policies to staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Arrange for necessary maintenance or repair work.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Dec. 1986 – Sep. 1990
Waelchiport, Wisconsin
Associate Manager, Kiehn-Mills

  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
  • Create specialty dishes and develop recipes to be used in dining facilities.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Take dining reservations.

Education

Aug. 1990
Bachelor of Science: Business and Economics

  • East Kemmer – Clayhaven, Connecticut

Oct. 1987
Chemical Engineering

  • The Reichert – Swiftfurt, New Hampshire

1984
High School Diploma: Honors

  • Johns Institute – Lake Hyon, Vermont

Skills

Operations Management
Expert

Customer Service Management
Expert

Purchasing Management
Experienced

Problem Solver
Expert

c31c079a-d999-4ec0-9bf1-6dd1c7399de9

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Versatile management and sales professional with more than 14 years’ experience in exterior building products field. Adept at  managing all aspects of operations including distribution, customer service, human resources, administration, and sales. Articulate communicator, adept at cultivating excellent long-term relationships with clients, maintaining ongoing interactions and facilitating solutions to address concerns. 

Employment history

Jun. 2019 – Present
Patfort, Texas
Branch Manager, Schaden-Leannon

I’m currently the branch manager with P&L responsibility, developing and overseeing budgets, controlling inventory, and negotiating vendor and customer sales contracts.  In the three years I have been here the branch sales have grown from $6,000,000 to $7,700,000 in fiscal year 2017 while also being one of the highest operating income branches in our region.  

Oct. 2004 – Jun. 2012
New Renate, Oklahoma
Outside Sales, Orn-Bernhard

Prospected and conducted face to face sales calls with business executives and directors in assigned territory.  Managed a portfolio of 50-75 accounts with sales between $9,000,000-$12,000,000 yearly in sales

Education

Turf Grass Management

  • Rempel Institute – Port Jeffry, Oklahoma

Jul. 2001
High School Diploma

  • South Simonis – Port Pablo, Nebraska

Skills

Revenue and Profit maximization

Result Oriented

Excellent Work Ethic

Strategic Account Development

Reliable

Ability to work as a part of a team

1dbaba37-b649-4a2b-b794-013e3ae83129

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

A seasoned professional banker offering 10+ years of expertise in the areas of Business Development, Relationship Management, Sales, Operations and Customer Experience.   Self-driven, result oriented leader with experience in leading high performance teams and successfully increasing efficiency and productivity whilst reducing costs and inefficiencies and improving business performance 

Employment history

Jul. 2018 – Present
Lake Hailey, Connecticut
BRANCH MANAGER, Cronin-Farrell

 Responsible for the day-to-day running of the branch which includes overseeing the sales, operations, and business development within the branch, including profits and productivity

Financial:
  • Responsible overall for the attainment of Branch financial performance including branch profitability, cost management, branch annual budgeting. Cascading annual targets to subordinates and monitoring performance to ensure attainment of targets in the most cost effective manner.
Business Development:
  • Responsible for branch business development and growth
  • Prepare and implement the branch selling and marketing strategies and plans, identifying and pursuing business opportunities.
  • Undertaking market initiatives that lead to business generation and growth; developing branch annual targets and responsible for the achievement of business targets.
  • Establish and maintain relationships with individual, business, and corporate customers, and networking within communities  to establish and attract more new business as well as enhance bank brand
  • Review all credit applications and administration from branch, ensure disbursements and monitoring of accounts domiciled at branch to ensure high quality loan book at branch and lead in recovery of loans 

Customer
  • Responsible for generation, increasing and  retention of the base of satisfied customers. 
  • Lead the team to provide exceptional customer service, minimize customer complaints and resolving customer concerns within the acceptable approved TAT
Process
  • Ensuring absolute compliance to Bank policies and procedures thereby minimizing exposure to operational risks measured by branch audit ratings and accurate reporting to the Head Office as required
People
  • Responsible for leading, motivating and raising subordinates to peak performance at their optimum and providing a conducive work environment that promotes employee satisfaction measured through performance review process and promoting growth through training and mentorship
 

Apr. 2014 – Jul. 2014
East Sammyhaven, North Dakota
BRANCH MANAGER, Hudson LLC

 The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence

Financial Budgeting:
  • Accountable for achieving annual sales and portfolio targets as cascaded from the business Management
  • Monitoring of progress towards achieving targets is done on a regular basis, at least weekly. 
  • Prepare Business Plans and Strategy formulation and enhancing unit profitability.
  • Enhanced branch profitability and turned branch from loss making to profitability in 12 months
Service Delivery:
  • Accountability for enhancement of customer experience. Ensure that the highest standards of Customer Service are provided to all clients; promptly address customer issues /Complaints to ensure resolution
  • Ensure that self service delivery channels such as ATMs are managed to maximize their use and minimize down-time. Accountable for in-branch Merchandising. Monitor Branch premises to ensure high standards of appearance are maintained to project the Bank’s image favorably.
  • Maintained high branch Customer Satisfaction Index of 98%; Mystery Shopper Score of 98% and Net Promoter Score of 90%
People Management:
  • Recommend reward allocations for staff, including bonus and pay increases. 
  • Performance Management/Disciplinary issues/Grievances for staff.
  • Ensure adequate staff Succession Planning in the branch is in place.
  • Train, motivate and create good working environment for staff to ensure maximum productivity. 
Operations, Risk Management & Cost Control:
  • Operational risk management measures in the branch including Cash and Cheques reconciliation, Security, Health & Safety Standards, Anti- Fraud measures, KYC and Anti- Money Laundering checking procedures.
  • Review and follow up on audit findings (internal or external).
  • Business Continuity plan implementation and disaster recovery co-ordination.
  • Ensure compliance with Bank’s lending policies; ensuring disbursement of facilities as per the terms of offer.
  • Management of borrowing and non-borrowing accounts under branch code to enhance customer loyalty, militate against loss and enhance increased business.
  • Active involvement and accountability for making purchase refund business decisions within set limits e.g. Sundry loss, Potential Losses, customer refunds. 
  • Strict cost management in that branch i.e. reviewing all service provider quotations before the work can proceed. 
  • Overtime approvals, Equipment maintenance, Stationary consumption/telephones etc., Sundry losses, Staff costs.
Business Development (Brand, product and business proposition): 
  • Provide clear direction to branch staff on CBA business objectives, translating and prioritizing into business performance measures at branch level. 
  • Brief staff on promotional and product launches; provide regular feedback on sales performance. 
  • Establish relationships with key clients or business influencers in the local area, 
  • Support product sales team in marketing of group schemes and other products to local businesses 

May. 2011 – Oct. 2012
Marybellemouth, Alabama
BRANCH MANAGER, Gulgowski, Kreiger and Boehm

  • Led business growth and development of the branch, agencies and other alternative services outlets attached to the branch
  • Managed portfolio quality of the branch bringing down the high PAR to below 5% 
  • Customer relationship management and entrenched sales and service culture through coaching, guiding and staff motivation
  • Team leadership, development and management, through motivation, mentoring and training
  • Developed high performing team at branch level through training, mentoring and special assignments
  • Optimized utilization of people, financial and technical resources within the branch
  • Chaired the branch credit committee and ensured compliance to credit policy and procedures 
  • Financial budgeting & planning and ensured strict cost management; continuously evaluated the branch financial performance against budgets and taking remedial actions where necessary
  • Public Relations and branch visibility enhancement with the branch catchment 

Education

Present
MBA: STRATEGIC MANAGEMENT

  • Hills Academy – Heathcoteberg, Indiana

Sep. 2008
Bachelor of Arts: GEOGRAPHY (ECONOMICS & GIS)

  • Western Gutkowski – West Vince, Texas

Skills

Interpersonal
Experienced

Sales & Marketing
Experienced

People Management
Experienced

Communication
Expert

Relationship Management
Expert

b55c4ac0-a8db-4e1b-be7e-f80f17bc165d

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Strategic-minded, goal-driven account and sales manager with over 7 years of verifiable successes in the areas of business development, account management, and direct sales.  Exceptional ability to build and lead high-performing teams focused on developing profitable sales strategies and identifying market opportunities to achieve sales goals.  Adaptable, customer-focused leader with a proven track record of bringing revenues, profits, and market shares to new heights.

Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management.  Equipped with 5+ years of experience in the areas of sales, marketing, business operations and development.  Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.

Employment history

Oct. 2017 – Present
Newtonfort, New Mexico
Branch Manager, Kertzmann Inc

  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales and marketing of products, services, commodities,  other subjects of sale.
  • Review operational records and reports to project sales and determine profitability.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Monitor customer preferences to determine focus of sales efforts.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Prepare budgets and approve budget expenditures.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.
  • Represent company at trade association meetings to promote products.

Dec. 2013 – Apr. 2014
Zemlakbury, Illinois
Business Development Manager, Collier-Hilpert

  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales and marketing of products, services, or other subjects of sale.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Monitor customer preferences to determine focus of sales efforts.
  • Prepare budgets and approve budget expenditures.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.
  • Represent company at trade association meetings to promote products.

Jun. 2010 – Aug. 2010
Lake Todport, Vermont
Sales Development Supervisor, Schowalter Inc

  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, other subjects of sale.
  • Conduct Sales and Trainings to dealers
  • Conduct Tupperware demonstration per training
  • ensure to achieve  recruitment and sales goal achievement

Aug. 2005 – Sep. 2005
West Tamarafurt, Delaware
Professional Medical Representative, Corwin-Reilly

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Promote pharmaceutical products to core doctors and dispensing doctors
  • Visit drugstores and hospital procurement to ensure availability of stocks for doctor’s prescription.

Jun. 1999 – Jul. 1999
Baileyport, Hawaii
Hotel Receptionist, Streich-Bergstrom

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Booking and assist customers on occular visits

Aug. 1998 – Dec. 1998
Freemanport, Illinois
Pre-school Teacher, Rodriguez LLC

  • Establish and enforce rules for behavior, and procedures for maintaining order.
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
  • Observe and evaluate children’s performance, behavior, social development, and physical health.
  • Read books to entire classes or to small groups.
  • Attend to children’s basic needs by feeding them, dressing them, and changing their diapers.
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Serve meals and snacks in accordance with nutritional guidelines.
  • Teach proper eating habits and personal hygiene.
  • Prepare materials and classrooms for class activities.
  • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
  • Enforce all administration policies and rules governing students.
  • Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
  • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
  • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
  • Prepare and implement remedial programs for students requiring extra help.
  • Perform administrative duties such as hall and cafeteria monitoring, and bus loading and unloading.
  • Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs.
  • Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
  • Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
  • Select, store, order, issue, and inventory classroom equipment, materials, and supplies.

Feb. 1998 – Mar. 1998
Port Kiara, Michigan
Loans Processor, Huel-Terry

> Assess requiremens of Borrowers and Investors
> Process Loan Document for approval and For release
> Filing and sorting of reports

Education

Aug. 1997
BBA: Management

  • East Yost Institute – McKenzieberg, Texas

Skills

Training and Sale Module Presentation
Expert

Driving
Experienced

Sales and Marketing
Expert

Computer Literate
Experienced

6cc2b43b-46a0-4ad1-a8de-1b7eb0752340

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Education

Jan. 2011
BBA: Banking and Finance

  • Maggio College – North Salinamouth, Mississippi

Jul. 2007
High School Diploma: Commerce

  • Western Delaware Academy – Lake Glennaberg, Oregon

ACADEMIA

Employment history

Aug. 2016 – Present
Caryfurt, Arkansas
Customer Service Officer, Muller Group

  • Confer with customers by telephone or in-person
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • To provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Greet and assist the guests in accordance with Customer service policies and procedures 
  • Handle all telephone inquiries and complaints in a professional way and delivering required information in accordance with Customer service policies and procedures
  • Ensure the smooth functioning of the customer service desk and the activities 
  • Ensure all the informative brochure holders are filed and kept neat and tidy at all time 
  • Assist in the mall events and promotions with Marketing Team
  • Contacting the Marketing campaign winners and Keeping the record of them for Audit purpose.
  • Assist in maintaining a current and accurate contact list for all tenants 
  • Meet and maintain good relations between the tenants and the store managers 
  • Handle and ensure a smooth and accurate sale of gift vouchers, merchandises etc. 
  • Meeting company objectives and sales targets 

Jan. 2013 – Sep. 2013
Felixshire, Ohio
Cabin Crew, Funk-Osinski

  • Greeting passengers as they board and exit the plane
  • Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
  • Serving meals and refreshments
  • Checking the condition and provision of emergency equipment and information for passengers
  • Demonstrating emergency equipment and safety procedures
  • Administering first aid
  • Dealing with emergencies
  • Supplying passengers with newspapers, magazines and in-flight entertainment 

Professional Summary

 
AREAS OF EXPERTISE AS AN HR 

  • Managing Annual Leave plans 
  • Preparing monthly and daily schedules for staff keeping staff’s attendance and absence record
  • Assist Customer Service Supervisor in preparing monthly roster by providing customer Service requests/ Annual Leaves / PH 
  • Preparing overtimes for colleagues and assist them whenever required 
  • Preparing the final reports and sharing it with HR 
 
AREAS OF EXPERTISE AS AN ACTING TEAM LEADER 
 
  • Work closely with Customer Service Team Leader & Supervisor 
  • Assist the Team Leader and Supervisor in amending and updating the requirement on a timely basis across assigned operating assets 
  • Work closely with Supervisors in preparing staff gatherings or events. 
  • Represent the Customer Service department in the absence of Team Leader / Supervisor 
  • Ensure the Customer Service Team complies with Standard procedures for smooth operational functioning of the department 
  • Act as backup for colleagues / Team leader in their absence 
  • Assigned to prepare daily task for customer service officers to ensure coverage of Customer Service desks and Call Centre 
  • Handle and resolve Customer complaints in accordance with Customer service policies and procedures 
  • Prepare and audit complaint report and share it with the Mall Manager 
  • Assist Customer Service Team to develop positive relations with Customer 
  • Assigned to issue Bulk Quantities Gift card transactions for Corporate client 
  • Assist Team Leader to achieve 0% discrepancy in Gift Cards and cash handling 
  • Assist Team Leader and Supervisor to monitor all policies and procedures related to Internal Audit 
  • Ensure positive and ongoing communication between the internal & external department 
  • Handled NPS department by preparing weekly, monthly and yearly presentations 
AREAS OF EXPERTISE AS INVENTORY INCHARGE 
 
  • Keeping the Gift Card Inventory track and updating the Customer Service Team Leader / Supervisor 
  • Preparing a checklist of stationery items and reporting any shortage 
  • Placing the order for stationery whenever required 
  • Preparing the checklist for First aid items and reporting any shortages 

Languages

English
Fluent

Urdu
Native speaker

Hindi
Fluent

Arabic
Basic

Skills

 High communication level
Expert

 Ability to work under pressure
Expert

 Passionate towards any task given
Experienced

 MS Office, Excel, Word, PowerPoint
Experienced

 Time Management
Expert

 Leadership
Skillful

Awards