account manager

• Currently managing over 375 accounts for the company’s new initiative to reduce churn.
• Measured on client retention and bookings goal. 
• Have reached over 100% on bookings/client retention goals since I started with the company back in 2016. 
• The company had our lowest churn quarter to date since the team was created back in April 2018. 
• Highly proficient in Salesforce, Google applications, Excel, JIRA, and effectively tracking all activity tasks throughout the day. 
• Overcome basic objections in contract negotiations.
• Have managed a book of 30+ clients in the US, ranging from Mid-Market to Enterprise tiers.

account manager

• Understand market/management needs by constantly interacting with client, customer care, analyzing MIS and design/modify products appropriately.
• Analyzing/Tracking consumer usage and buying behaviour, adopting best practices & replicating the same across different business lines.
• Maintaining dynamic MIS & update on competition & market activities.
• Segment wise customer analysis of Renewal pattern behaviours and usage.

account manager

• Display marketing curiosity and a willingness to push thinking in new directions 
• Maximizing ROI & CPA/CPL Optimization
• Daily & Weekly report to client on performance of the Account
• Building strong client relationships through weekly update calls and regular client workshops.

account manager

• Lead and participates in client meetings and complete contact reports for client meetings 
• Track agency and vendor costs to help ensure profitability and assists in preparation of client invoices 
• Handles other paperwork associated with account and job functions – e.g. invoicing of clients 
• Actively identify and develop new business opportunities within existing accounts and support other new business efforts 

account manager

• Obtain customer information such as name, address, and payment method, and enter orders into computer. 
• Perform various administrative functions for assigned accounts, such as recording address changes. 
•  Receive payments and post amounts paid to customer accounts. 
• Locate and monitor overdue accounts. 
• Persuade customers to pay amounts due on credit accounts, damage claims. 
• Issue invoice, receipts, refunds, credits, or change due to customers.
• Promote company products & services.

account manager

• Planning, conducting and analysing user research to gather a deep understanding of user needs.
• Evaluating website analytics data to identify areas of opportunity.
• Undertaking heuristic website evaluations based on Industry best practices
• Crafting hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data.
• Moderating and taking part in collaborative, creative workshops to produce solutions to wow the client.
• Collaborating with our design and development teams to manage A/B tests through the concept design and build phases.
• Analysing A/B test results to determine the impact on conversion and ROI.

account manager

• Creating Media Plan for Google , Facebook , DV360, Bing & Twitter
• Structuring & Managing Accounts of more than 1Cr
• Handling Client meeting & making pitches on new plans
• Worked on Real estate, FMCG & Entertainment clients
• Handling both performance & branding account
• Making strategies to improve the performance of the Account
• Google tag manager setup & Placing the codes

account manager

• Managed on average 15 clients on a monthly basis. 
• Developed integrated online marketing strategies to increase traffic and improve conversion rates. 
• Planned and managed the implementation of paid search campaigns across Google, Bing & Yahoo.
• Implemented landing pages to improve conversion rates.
• Implemented and troubleshot Analytics projects using Google Tags Manager and Google Analytics.
• Ran SEO campaigns to improve clients organic search rankings.

account manager

• Coordinate project timing and budgets with all relevant agency personnel and provide clients with timeline and budget updates 
• Check and approve creative/production materials, copy, layouts and production art to ensure they are in line with client and agency expectations and coordinate approval of same 
• Provide effective management of agency resources to ensure projects are delivered to appropriate standards on time and on budget 
• Coordinate quotations/estimates for client approval 

account manager

• Maximize client brands and achieve measurable marketing results 
• Execute integrated marketing communication programs 
• Manage multichannel advertising 
• Effectively present agency work/proposals to clients and support other team members in the same 
• Direct activity on assigned accounts, keeping clients informed of account direction and maintaining forward momentum on projects 
• Execution of  advertising campaigns Above The Line, Below The Line and Through The Line 
• Keep apprised of clients’ brands/products/services/marketing developments – their key issues, competitive situation and industry trends 

account manager, enterprise account services

• Communicate on and troubleshoot technical product issues
• Organize and manage various Public Relations activities.
• Measure performance of each activity and even.
• use different channels to optimize campaign’s reach and success.

account manager

• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter;
• Prepare financial or regulatory reports required by laws, regulations, or boards of directors;
• Completing projects to a specific schedule and within an agreed budget.
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction.

account manager

• Handle a handful of advertising and marketing accounts, and serve as the primary point of agency contact for their clients.
• They also represent the client at agency meetings.
• My job is to communicate both good and bad news to a client with tact and aplomb, answer questions, and make certain they receive what they asked for as part of the agency contractual agreement.
• The day-to-day management of clients’ marketing and advertising campaigns Pro-active leadership that encourages teams to perform to the best of their ability.
• Regular communication and liaison with clients at a senior level The organization of client feedback.
• Generating accurate reports and status notifications.
• Pitching fresh and innovative ideas to clients.

account manager

• Establish and maintain relationships with business clients and provide assistance with problems they may encounter.
• Approve, reject, or coordinate the approval or rejection of quotes.
• Plan, direct, and coordinate the activities of workers who are part of my team.
• Direct, plan or implement policies, objectives, or activities of my organization to ensure continuing operations.
• Attend and participate in meetings with our customer, tenants, and multiple providers.

account manager

• Work with Underwriters to provide appropriate insurance and financial coverages for self-insured plans.
• Evaluation of networks and plans for groups.
• Confer with clients to obtain and provide information when claims are made on a policy. 
• Assist clients and their employees with claims disputes and understanding coverage.

account manager

• Sell and coordinate self-insured health programs and fully-insured health plans to governmental entities throughout Florida. Also, life, disability, dental, vision, Section 125.
• Interview prospective clients to obtain data about their financial resources and needs and to evaluate any existing coverage.
• Seek out new clients and develop clientele by networking to find new customers and generate prospective clients.
• Organize and conduct on-site enrollment meetings to ensure the completion of appropriate forms.
• Present to groups ranging in size from 2-200.
• Read and analyze financial documents to monitor self-insured programs.
• Present to Boards of Directors regarding program success, needs and options regarding renewals.

account manager

• Explain products, services and prices of products.
• Developed a highly profitable pipeline of leads based on research, cold-calls, and other sales techniques
• Used prospecting strategies to target key decision makers of new and existing accounts 
• Used eRecruit to handle current portfolio and prospective leads

account manager

• Implementation of Company’s educational training.
• Hospital Inventory Management
• Analyze Clients needs, troubleshooting
• Customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization and billing support.  
• Developed Client relationships and earned a reputation for exceeding service standard goals.
• worked independently with a strong ability to prioritize and multitask.

account manager

• Maintain and service a portfolio of major clients.
• Confer with potential customers regarding transport needs and advise customers on types of services available and relevant to their business.
• Lead generation, cold calls and new business appointments.
• Exceed budgets and key performance indicators.

account manager

• Meeting and liaising with clients to discuss and identify their strategic requirements. 
• Responsible for receiving and interpreting client briefs and assigning the job to the relevant resource / team. 
• Touching base with the resource teams throughout, to ensure that the deliverables are met as set out in the brief. 
• Brief and manage the implementation of campaigns with the various suppliers.
•  Monitor the effectiveness of the campaign and manage post campaign reports for client.
• Managing client relationships and coordinating client / supplier status and post campaign meetings. 
• Ensuring that contact reports, status documents and project sheets are kept up to date. 

account manager

• Served as the lead point of contact for all customer account management matters
• Build and maintained strong, long-lasting client relationship. 
• Develop trusted advisor relationships with key accounts, customer.
• Clearly communicate the progress of monthly/quarterly reports to the management. 
• Collaborate with sales team to identify and grow opportunities within territory.

account manager

• Establish, develop, and maintain relationships with technical hiring managers as a resource for their contract, contract to hire, and full-time staffing needs
• Responsible for qualifying job requirements with hiring managers
• Arrange and conduct on-site meetings with hiring managers to gain an understanding of their role and project-based needs
• Scheduling interviews with hiring manager and candidates for requisitions
• Gathering feedback on candidates, post-interview and feedback once hired
• Walking candidates/consultants into interviews and on their first days
• Sourcing resumes for requisitions on an as needed basis; used tools such as LinkedIn Recruiter, CarrerBuilder, Dice, eRecruit

account manager

• Had been the part of Start up incubation Program by providing them digital medium based solutions with great pricing.
• Achieved growth by confirming the transfer from retail department to corporate in Six Months.
• Have been actively involved in providing mix of product directed towards Human Resource Department as well as Marketing and Branding Mediums.
• And definitely the Kra’s involved into this Job me into a fast paced self motivated sales person who i am today.

account manager (software sales and support specialist)

• Vođenje naloga plaćenim klijentima sa španskog i engleskog govornog područja, pružanje svih potrebnih informacija o procedurama i dostupnim uslugama i rešavanje žalbi različitog tipa.
• Organizacija konferencijskih sastanaka sa potencijalnim klijentima i pružanje informacija o proizvodu, kao i saveta oko korišćenja odgovarajuće usluge.
• Vođenje sastanaka sa potencijalnim i plaćenim klijentima na španskom i engleskom jeziku.
• Svakodnevno obaveštavanje klijenata o novinama, naplati i stanju naloga. 
• Nuđenje dodatnih usluga i proizvoda.

account manager

• Coordinate & support  the Restaurant Partners around  city, to build their business on UberEats Platform.
• Built strategic Business models in order to capitalize the competitive advantage in city, which resulted  positively giving a sign of increase in orders.
• Drastic shift in the momentum of addressing the concerns of Restaurant Partner & resolving with the suitable model  has resulted in building a strong market base for UberEats platform.
• Restaurant Partners relationship has resulted in giving major priority for UberEats when compared to other competition in city, has resulted in driving customer base to UberEats platform.

account manager

• Analyze market trends to address business opportunities and issues, and to set the brands’ annual objectives, strategies, positioning, tactics and measures. 
• Pitching ideas/campaigns/events to the client effectively. 
• Managing existing client relations and developing new business. 
• Branded and executed market branding plans at all marketing levels in competition with other market players.

account manager

• Constant communication with foreign clients in English, presentation of company tools (software, brokers, etc).
• Working in CRM (Panda Trading System).
• Controlling trading accounts of all clients in the database.
• Reading of financial charts, and tracking the actions of certain companies.

account manager

• Managing overall client relationship through effective networking and communication with respect to client portfolio, striving for a sustainable competitive advantage over competition by providing best in class service and relationship management.
• Creating reports and cohorts using power pivots, measuring the performance of the products, order trends, customer growth & customer retention.
• Analyzing the key performance indicators of clients business with Foodpanda and communicate their overall monthly performance.
• Increasing the client base and negotiate business proposition with new clients and existing clients to create a win-win position.
• Planning and executing communication strategy through brand-activations to enhance brand-architect and equity.
• Developing, retain & enhance customer base and market share using market intelligence, campaigns, customer communication, sales tools, e-commerce etc.
• Empower corporate business clients with effective business analytics knowledge to address their problematic areas, and give them visibility to their services performance.

account manager

• Maintain Business relationships with 14 individual Franchisee’s within the CBD district.
• Ensure the Franchisee’s adhere to all aspects of the Store Agreement.
• With partnering with the Franchisee’s ensure they 
• Develop and present Business Plans for the whole District and individual stores on a half yearly basis.
• Present quarterly District meetings for Franchisee’s these provided them with an overview of current sales trends locally and nationally. Yet a chance to provide training.
• Engage franchisees in setting individual KPI’s for each category whilst utilizing monthly, year to date sales and category reports to assist with targeting setting with the Franchisee’s. 

account manager/marketing assistent/ art director assistent

• Work with creative directors to developConfer with clients to determine objectives, budget, background information, and presentation approaches, styles, and techniques.
•  solutions.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.. I stripped and waxed floors in the facility. 
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.maintenance.